Ryan D. Campbell

M: 262.894.6918 • Madison, WI 53716 • rdcampbell3@gmail.com • www.linkedin.com/in/rdcampbell2

Project Management and General Management Management of International and Domestic service accounts in the IT and Healthcare industries.

Troubleshooting, Quality Assurance, Equipment Maintenance, and Training. Bilingual (Spanish) 15 years.

Project Management • Technical Support • Customer Service • Translation/Interpretation • Shipping/Receiving

Interstate Blood & Plasma Inc. Madison, WI Assistant Center Manager (July 2012 – Present)

Plasmapheresis center providing human blood components to the therapeutic and diagnostic industries, leading manufacturers, and innovators of research and development in the medical and scientific industries

Oversees collection procedures and maintains quality control over testing, quarantine, qualification, packaging, and shipment of source plasma adhering to FDA and PPTA (Plasma Protein Therapeutics Association) compliance. Performs training and troubleshooting of Automated Procedure Records software. Promoted to Assistant Center Manager after 3 months for leadership qualities. Selected and certified as Primary Maintenance and Repair Specialist for Automated Plasmapheresis equipment.

Customer relations • General IT troubleshooting • Maintenance of storage facilities and equipment

Inventory of procedural materials and supplies • Personnel management • Phlebotomy • Records review Network Engineering Technologies Middleton, WI International Project Coordinator (Contract Position: Sept. 2011 – Mar. 2012)

Telecommunications company providing installation and support services including customer traffic counting, structured cabling, A/V and digital signage, POS, Kiosks, national rollouts, new construction, and remodels

Priced and selected vendors for stateside services based on competitive pricing, vendor skill set, and geographic proximity to service locations. Developed and implemented standard operating procedures for service calls, streamlining services for maximum time and cost efficiency. Coordinated international, bilingual service accounts and daily operations for a new initiative involving 22 network systems technicians in Mexico. Developed, and implemented technician training program and associated documentation (English/Spanish). Worked across multiple domestic and international accounts while reporting performance metrics to senior management teams.

Project Management • Technical Support • Troubleshooting • Data Logging Client/Vendor relations • Scheduling • Inventory tracking and reconciliation

Leadership/ Wisconsin Singers Volunteer Assistant Music Director (2008-2010)

A select group of student performers representing UW’s Offices of the Dean of Students and producing an annual Broadway-style production reaching over 50,000 people throughout 40 national performances.

• Selected, supervised, and directed a 10-piece band • Participated in weekly business and production meetings • Developed and promoted campus events and fundraisers • Created and implemented internal programs for new members • Edited and maintained complete copies of production scores

Education University of Wisconsin – Madison: BS International Studies, May 2011 Pontificia Universidad Católica de Chile: Study Abroad