Quang X. Le

12628 Pinecrest Rd. 703-758-1872 (home)Oak Hill, VA 20171 571-379-3489 (cell)quixle@yahoo.com United States Citizen

SUMMARY OF QUALIFICATIONS: Configuration Manager Quality Assurance Engineer Director of Operations, Operations Manager Technical Writer and Editor, Trainer IT Helpdesk Support, System Administrator, Software Tools Administrator

TECHNICAL SKILLS:Software: Omnify (PLM); Exact MAX (ERP), Winman (ERP); Perforce (revision control); Revelation (trouble tickets); Mantis (bug tracking); Confluence (Wiki intranet); Microsoft Office, Visio, Snagit, Acronis True Image

Able to install, uninstall, configure, test, and troubleshoot various computer systems, hardware, and software. Can operate various electronic equipment such as voltmeters, multimeters, frequency and waveform generators, oscilloscopes, and logic analyzers.

EXPERIENCE:2/2015 – 12/2015: Configuration ManagerZodiac Aerospace, Sterling, VA Responsible for evaluating, recommending, and configuring a PLM system for the company. Implemented a plan for organizing an effective network folder structure. Evaluated various tools to aid in collaboration, communication, project management, task management, and

data/document management for various departments within the company.

3/2014 – 1/2015: Patent ExaminerUnited States Patent and Trademark Office, Alexandria, VA Reviewed patent applications to determine if they comply with basic format, rules, and legal requirements for granting a

patent. Determined the scope of the invention claimed by the inventor. Searched prior patents, publications, scientific literature databases, relevant technologies, and other resources to

determine what technological contribution the application discloses. Communicated findings as to the patentability of an applicant's invention via a written office action report to the inventor

or applicant.

5/2012 – 2/2014: Director of OperationsDTech Labs, Sterling, VA Responsible for managing Operations department. Implemented Product Lifecycle Management (PLM) tool for Engineering to better manage Bill of Materials (BOM),

Engineering Change Orders (ECO), datasheets, and technical drawings. Implemented Enterprise Resource Planning (ERP) tool for company to better manage inventory, supply and demand

planning, quotes, sales orders, purchase orders, shop orders, shipping, and receiving. Interacted with Sales, Engineering, Quality Assurance, Testing, and Accounting to ensure smooth workflow during

product assembly. Able to transform a chaotic inventory and manufacturing floor into an organized, controlled, structured, and process

workflow driven department. Instituted a lean and more efficient ERP system by outsourcing lower level assemblies (cables, PC boards) and

reducing structure of higher level assemblies. Responsible for delivering 400+ systems within one month.

4/2001 - 5/2012: Configuration Management and Quality EngineerCVG-Avtec (a Kratos Company), Chantilly, VA Responsible for Configuration Management for all products company wide. Established CM policies and procedures.

Tracked and monitored change requests, defects, and enhancements. Performed software builds, including controlled production builds and engineering development builds. Managed

releases and branches.

ISO 9001:2008 Quality Representative for all products company wide. Performed internal audits, product inspection, and quality verification. Established and managed quality processes. Part of team responsible for getting the company to be ISO certified.

Acted as liaison between Sales, Engineering, and Production. Served as valuable source for advice and problem resolution.

Designed and developed Microsoft Access database for tracking all company products. Wrote work instructions, test procedures, technical manuals, and other documentation for various projects. Provided training to employees for learning new engineering tools and company’s policies and procedures. Served as administrator for company’s PLM tool and support for company’s ERP tool. Able to understand the product

lifecycle process as it pertains to sales, marketing, engineering, test, and production. Assisted IT department for minor user helpdesk problems. Served as principal photographer to document company products for manuals and marketing. Past job experiences include software engineer, hardware engineer, board layout designer, system administrator, IT

support, and technical writer.

9/2000 - 3/2001: Network Engineer (Contractor)MCI Worldcom, McLean, VA Provided technical support for a team of Siebel and Oracle developers. Wrote technical manuals to document Siebel and Oracle installations and configurations, and various projects.

2/2000 - 9/2000: Senior Network AdministratorQuadraMed Corp., Reston, VA Provided enterprise network support and real time desktop support to 300+ corporate and remote users. Resolved various computer and network related problems in a timely manner. Single handedly kept the Data Center running, handled multiple tasks and priorities concurrently, promoted good morale

among users.

9/1999 - 2/2000: Senior Hardware and Software Technical Specialist, Helpdesk AnalystCMS Information Services, Inc., Arlington, VA Provided help desk and customer support for Ballistic Missile Defense Organization's users at the Pentagon. Resolved

network connectivity problems and other hardware and software conflicts users encountered.

2/1999 - 7/1999: StudentThe Chubb Institute, Herndon, VA Completion of comprehensive network engineering and data communications program, comprising of client/server

installation and configuration, system administration, troubleshooting, and disaster prevention and recovery.

6/1990 - 12/1998: Electrical EngineerAvtec Systems, Inc., Fairfax, VA Provided IT support for Satellite Ground Systems division. Served as System Administrator before the company had a

formal IT department. Configured various RAID systems. Interacted with Operations Group to qualify new software, hardware, and other computer components. Provided extensive customer technical support

Developed and maintained intranet web site. Responsible for design, layout, and routing of all company printed circuit boards, many of which were high speed, multi-

layer, and required attention to detail to avoid noise, crosstalk, and interference. Worked diligently through many design changes and under very tight schedules. Always put in extra effort necessary to get the boards completed on time.

Wrote C programs to test and confirm all boards function correctly before being shipped to customers. Diagnosed and repaired failed boards and those returned from the field.

Implemented and tested custom Field Programmable Gate Array logic modules per customers’ requirements.

9/1987 - 7/1989: Electronics EngineerPQ Controls, Bristol, CT Isolated and implemented solutions to Radio Frequency Interference and noise problems present at circuit board level

and across entire systems. Provided customer support in cases where field service was required. Prepared product specifications, engineering reports, and troubleshooting procedures. Resolved customers’ special

requests and coordinated smooth transition from Engineering to Production to ensure on-time product delivery.

EDUCATION:9/1983 - 5/1987: University of Rochester, Rochester, NYBachelor of Science in Electrical Engineering