MAMTA SINGH Mob:+ 918587002026

Mail: memamtaprakash @gmail.com

Dated:

Dear Sir/ Madam,

I am very pleased to know that there is vacancy in your company. I enclose my resume for your consideration.

Review of my credentials will confirm that I am capable of serving as the catalyst for achieving revenue objectives and organic growth through effective contributions. I am a qualified B.A with Economics (Hons.) over 7 years of experience in In Logistics & Supply Chain, Telecom sector, and with E-Commerce Company.

I am presently associated with Innovative logistics Pvt. Ltd.

I understand that working for your organization requires a candidate who is team oriented and is able to deal with people in various departments. I am confident that I possess these skills, which will help me to perform the job efficiently and effectively.

My goal is to transit my enthusiasm, creativity and experience into a position, where I continue to provide the strategic and tactical leadership critical to retaining valued customers of an organization. I am certain that my presence in your team will prove to be beneficial to your organization. As such, I would welcome an opportunity to speak with you to evaluate your needs and share my ideas.

Thanking you.

Mamta Singh

Enclosure: Resume

Mamta SinghMob: +918587002026Mail: memamtaprakash @gmaill.com

A Distribution Management with 7 Years of experience seeking assignments with a leading organization in the field of Logistics, Distribution and Supply Chain Management.

Professional profile

Currently Associated with Innovative Logistics Pvt..Ltd, Delhi as Senior CRM. Handling Whole North. From March 2015 to till Date.

Worked with Smile Group in Gurgaon as Key Account Manager in Warehouse promoted from Sr. Customer Resolution Executive in Smile E-Express Gurgaon from 2011 to 2013 .

Worked with Hewlet Packard (HP), Small Medium Business Group Operation in Gurgaon for 2 years from 2009 to 2011.

Worked with Vodafone, Delhi as Customer Care Executive in Mahipalpur for 1 year from 2008 to 2009.

I have good knowledge of Import and Export. I Had handled the Customer service of Serco for HP . Supervising & controlling overall logistics processes & services & providing valuable

suggestions for efficiency enhancement. Effective communicator with excellent negotiation skills, with strong analytical power &

abilities in planning & managing resources.

Core competencies

Responsibilities in Smile Group 2011 to 2013.

Organizing and managing all the delivery query/Complain/Escalation/Delivery Complain reports of own warehouse Smile Groups.

To lead the warehouse team & supervise overall activities. Manpower planning on day to day basis as per workload. Planning delivery timetables Handle team of Pickup & Delivery Boys. Preparing analytical reports. Dealing with other courier services like for delivery on time.. Coordinating with the team & Manager’s of own warehouse & other courier services. Assigning delivery Data to respective Manager’s. Maintaining delivery on time status D1, D2. Coordinating with the CRM/NDR/RTO/DISPTACH Team for delivery status. Provide online resolution to CRM team in case of delivery related complains. Dealing with Escalation complains/customers for on time resolution.

Giving time to time training to Delivery boys for betterment of our delivery services. Generating & Maintaining Delivery &MIS Report. Looking at ways to improve supply networks. Managing clerical, administrative and warehouse distribution staff. Responsible for collating information and furnishing regular MIS reports to senior

management for reviews and strategic decision-making purposes. Advanced MS Excel skills including pivots, macros, charts, etc.. Handled upset and escalated calls. Ensure On time delivery (same day delivery on the day of arrival of the cargo) of the

material for the smooth operations. Making MIS as per Client requirement. Troubleshooting analysis & suggestions for improvement in Delivery Service Level. Contact Client & Customers direct through Mail either on Phone. To Resolve the issues regarding Delivery ASAP.

Responsibilities In HP in Small Medium Group.

Contact with our clients through mail or in (Inbound & Outbound) calls . Collect a business through university & colleges in bulk quantity. Resolve the issues or complains of our client & customer through call or in mail. Provide a resolution on time . Handled the inbound calls from throughout India. Provided customers the details of the complete range of products available. Booked the confirmed order from the customers and forwarding the same to the

respective department. Handling escalated issues such as payment related, order not delivered, replacement

and refund against defective or damaged product, payment adjustment, short partial delivery, wrong product delivered etc.

Responsibilities In Vodafone .

Interacting with a customer face to face. Increase the company business through convincing customer. Handled the inbound calls from throughout India. Dealing with Escalation complains/customers for on time resolution. Entertaining issues of the customers in terms of prizes.

ACADEMIC Qualification

Qualifications Institution / University Aggregate (%)B.A Economics V.B. University 53%

12th K.V.No.1 72 %10th K.V.No.1 53 %

Technical Skills:Technical Skills:

Basic knowledge of Computer: Skills: Ms-Excel, Ms-Word, Ms-Powerpoint, Ms-Access, Ms-Paint & Internet.

Personal VitaeFather’s Name : Shri. J.P SinghDate of Birth : 21.02.1988Religion : Hindu

Marital status : Married

SKILLS

Willingness to learn. Pleasant approach Team Leader

DECLARATION:DECLARATION:

I consider myself familiar with Computer Application Aspects. I am also confident of my ability to work in a team.I hereby declare that the information furnished above is true to the best of my knowledge.

Date: (Mamta Singh)Place: