Nguyen 1

Sheena Nguyen3655 Palisade Park Dr.

Duluth, GA(404) 395 6533

snguyen18@student.gsu.edu https://www.linkedin.com/in/connectwithsheena

EDUCATION

Georgia State University - Atlanta, GA May 2016Bachelor of Interdisciplinary Studies, Health Informatics

Concentration: TelecommunicationsOverall GPA: 3.17

REVELVANT COURSE WORK

Advanced Medical Terminology Database Management Systems Electronic Health Records Managing IT Projects Project Evaluation Conducting the Post-

Implementation Audit Project:

Implementation of HealthCare.gov

Medical Terminology

LOJ Fit Club's Business Innovation Plan - Personalized Training Request System: Define and Innovate Business Processes Spring 2014

Worked with a group of 3 other members Identified and documented Business Workflow processes Created Workflows using Signavio and Visio process modelers Created and innovated business processes using snapshots and analyses techniques Created Business Innovation Analysis presentations

Ecig and Vape Depot Database Creation: Database Management Systems Spring 2014 Worked with a group of 2 other members Created data models using entity-relationship data model Transformed entity-relationship data models into relational database designs Defined and manipulated data using SQL; Query data using SQL Used my SQL server to build databases and enter all pertinent data information

WORK EXPERIENCE

Alterations – Bridal Etc. – Lithonia, GA May 2006 - PresentSeamstress Assistant

Control machines and processes Gather Information - Observe, receive, and otherwise obtain information and needs from customers Organize, plan, and prioritize work Identify Objects, Actions, and Events - Identify information by categorizing, estimating, recognizing

differences or similarities, and detecting changes in circumstances or events Coordinate the Work and Activities of Others - Encourage others to work together to accomplish tasks Resolve Conflicts and Negotiate with Others - Handle complaints, settle disputes, and resolve conflicts Document/Record Information - Enter, transcribe, record, store, or maintained information

Ecig & Vape Depot – Duluth, GA January 2014 – March 2015Sales Assistant

Nguyen 2 Trained and Instructed Others - Identified the educational needs of others in products/merchandise and

usage of the register and rewards system Evaluated Information to Determine Compliance with Standards - Using relevant information and

individual judgment to determine whether events or processes comply with laws, regulations, or standards

Consult with customers concerning needs Coordinated the Work and Activities of Others – encouraged coworkers to work together to accomplish

tasks. Managed social medias Organized, maintained, and restocked inventory

Taco Mac – Atlanta, GA June 2011 – February 2012Hostess

Monitored dining areas and guest flow to maximize table usage and minimize customer wait times Prepared tables for customer use, including rearranging tables and seating to accommodate large

groups Communicated and executed teamwork with kitchen staff, management, serving staff, and customers

to ensure dining details were handled properly and guest concerns promptly addressed. Addressed guest requests or complaints, and escalated major complaints to manager Paid attention to detail Kept up in a fast pace environment

Abercrombie & Fitch – Duluth, GA May 2010 – December 2013Floor Model

Showcase fashions and accessories Assist customers with sales and answer questions about products and merchandise Operate cash registers/POS systems Meticulously organize and stock shelves and clothing racks Performed teamwork to accomplish tasks

SKILLS

Microsoft Office: Word, Powerpoint, Excel, and Outlook EHR, HIPPA, Meaningful Use Visio, Signavio, Business process modelers MySQL CRM softwares Customer Service Bilingual – English and Vietnamese Great work ethic Excellent communication and interpersonal skills, teamwork, and computer literacy Network Marketing (in It Works!, Paycation, and Herbalife)