ResourcefulLeadership

TeamWorkCreave

EXPERTISE

Interfaces

Technology

Vendor Relaons

Problem Resoluon

Documentaon

Project Mgmt

SKILLS

5050 West Point RdLaGrange, GA 30240

linkedin.com/in/mclainm

mmclain@west.com

Tel: 706-590-1406

CONTACT

1992-1996Lane High School - GPA 3.5ADVANCED DIPLOMA

EDUCATION

TICKETING: SalesForce / Various Help Desk InterfacesOPERATING SYSTEMS: Windows / Unix / LinuxTELEPHONY: PSTN / IP / PBX Telecom / Audio Codecs (G.711, G.729, etc.)WEB: WebEx Meeng Center / Unified Meeng 5VIDEO: Vidyo / Polycom MCU / Video Codecs (H.323)EQUIPMENT: Avaya / Compunex / Polycom (Cerfied) / Sonus / DitechPLATFORMS & PROTOCOLS: Splunk / FTP / SOAP / SIPPLATFORMS & PROTOCOLS: Splunk / FTP / SOAP / SIP

PROFICIENCIES

Create and support video conferences (Polycom Accord MCU - H.323)Supported video conferencing units (Polycom Viewstaon, Tandberg, etc.)Oversee video MCU installaons (Polycom Accord, Lucent Tech, etc.)Supported web conferencing products (Meeng Center, Conference Place)

VIDEO AND WEB CONFERENCING TECHNICIAN 1998-2003

Provides administrave support to video/voice/data communicaon systemsPlans and coordinates support and maintenance projectsCreates and maintains detailed support documentaonOversee acvies involved in quality resoluon of escalated problems

SENIOR TELECOM SYSTEMS ADMINISTRATOR 2003 - Present

WORK EXPERIENCE

Communicaons professional with background in computer technology and audio, web, and video support seeking to expand experience and cra experienal learning techniques through tested methods and new philoso-phies. I am a conscienous and detail oriented employee with excellent com-municaon and task management skills.

PROFILE

SENIOR TELECOM SYSTEMS ADMINISTRATOR

MICHAEL MCLAINMM