resumefinal
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8681 A C SKINNER PKWY. APT.417• JACKSONVILLE FLORIDA USA 32256 813-751-9086 (CELL) • E-MAIL: [email protected] ERICA NICOLE BAKER OBJECTIVE Insightful and result oriented Professional looking for a position that will challenge my way of thinking, further develop my career, and grow with the Organization. EDUCATION June 2011 –Dec 2014 Georgia Southern University Statesboro, Georgia USA Bachelors of International Studies Emphasis of study: Security and Diplomacy Regional emphasis: Latin/ South America and Asia Minor: Spanish Language WORK EXPERIENCE May 2015 – Present FIS( former SunGard Financial Systems) Jacksonville, Florida USA Product Specialist Works as a customer service representative Works closely with customers to investigate and analyze incidents Conducts training on system software with internal team members and external clients Actively troubleshoots issues to determine root cause and resolution Works closely with internal cross functional teams to reach resolutions Maintains awareness of customers’ level of satisfaction and adhere to escalation polices January 2015 – May 2015 SunGard Financial Systems Jacksonville, Florida USA SunGard AvantGard Graduate Consultant Responsibilities include strong organizational skills combined with subject matter knowledge of SunGard products Ability to learn multiple platforms while utilizing resilient time management skills Successfully led a small team of individuals and was able to produce organized presentations Developed leadership skills, technology skills, and interpersonal communication skills VOLUNTEER EXPERIENCE March 2008 & March 2009 Brazil Humanitarian Trip Curitiba, PR Brazil Implemented English language courses in local schools; as well as managed finances, planning, and marketing SKILLS Proficient in Spanish Conversation language skills
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Transcript of resumefinal
8 6 8 1 A C S K I N N E R P K W Y . A P T . 4 1 7 • J A C K S O N V I L L E F L O R I D A U S A 3 2 2 5 6 813-751-9086 (CELL) • E-MAIL: [email protected]
E R I C A N I C O L E B A K E ROBJECTIVE
Insightful and result oriented Professional looking for a position that will challenge my way of thinking, further develop my career, and grow with the Organization.
EDUCATIONJune 2011 –Dec 2014 Georgia Southern University Statesboro, Georgia USABachelors of International StudiesEmphasis of study: Security and DiplomacyRegional emphasis: Latin/ South America and AsiaMinor: Spanish Language
WORK EXPERIENCEMay 2015 – Present FIS( former SunGard Financial Systems) Jacksonville, Florida USAProduct Specialist
Works as a customer service representative Works closely with customers to investigate and analyze incidentsConducts training on system software with internal team members and external clientsActively troubleshoots issues to determine root cause and resolutionWorks closely with internal cross functional teams to reach resolutionsMaintains awareness of customers’ level of satisfaction and adhere to escalation polices
January 2015 – May 2015 SunGard Financial Systems Jacksonville, Florida USASunGard AvantGard Graduate Consultant
Responsibilities include strong organizational skills combined with subject matter knowledge of SunGard productsAbility to learn multiple platforms while utilizing resilient time management skills
Successfully led a small team of individuals and was able to produce organized presentations
Developed leadership skills, technology skills, and interpersonal communication skills
VOLUNTEER EXPERIENCE March 2008 & March 2009 Brazil Humanitarian Trip Curitiba, PR Brazil
Implemented English language courses in local schools; as well as managed finances, planning, and marketing
SKILLSProficient in Spanish Conversation language skills
Database Management – Knowledgeable in database structure/ restorations, database scripts/ queries, and managing clients
Experience using Jira and Secure File Transfer systems
Familiar in ITIL practice
Proficient in developing Strategic Planning to increase productivity
Excellent Organizational Skills
Efficient in interpersonal, oral, and written communication
Ability to explain complex processes to technical and non- technical audiences in an engaging way
Working knowledge of Microsoft Office(Word, PowerPoint, Excel, Access)
EXTRA CURRICULAR ACTIVITIES-
Essay writing (published research paper discussing the economic development of Southeast Asia) Volunteering with non-profit organizationsCertified Scuba diver
World Traveler of roughly 18 countries in South America, Latin America, Australia, Europe, and the Caribbean
REFERENCESA Available upon Request
