resume123
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Sridhar P Mobile: 9866492940 ~ E-Mail: [email protected] Rich experience in US Title Insurance and Mortgage industries (5yrs), scanning and indexing and Government of India (LIC) projects and insurance looking for a role in Operations shift in day/UK/24/7 shifts. Significant Accomplishments: In spite of having so many team leads and senior team leads on the floor at FIC, I was given the opportunity to lead the first Quality team (45 th batch) on the floor. Played a major role in identifying the potential of each individual in the team and grooming them to the next level and groomed 4 members of my team at First Indian Corporation pvt ltd as Training Leads and that too within just 1 year as Team Lead. Worked in process team for 6 months. Being awarded for completing phase-1 before the expected time line at Comat Technologies pvt ltd. Being awarded as best performer for 2 quarters at Berkadia pvt ltd. 5 members from my team became Team Leads at Whole Life Financial services pvt ltd. Note: References would be provided on request. Professional Synopsis A dynamic professional with rich experience in BPO industry and done performance appraisals, attrition management, attended con calls with management and clients, taken first round of interviews and prepared reports in desired formats. Career Summary Company Designation From To Total First Indian Corporation pvt ltd Team Lead – Operations Sep’2003 Jun’2007 6+ years in internationa l BPO and 7+ years of experience in domestic BPO industry. Quality Assurance Executive Research Executive Comat Technologies pvt ltd Shift Head – Operations Jul’2007 Oct’2008 SSL Communications No Title Jan’2009 Sep’2010 Berkadia pvt ltd Loans Analyst Oct’2010 Aug’2011 Whole Life Financial services Assistant Manager Jan’2011 Present Career Contour Jan’2011 – Present with Whole Life Insurances Assistant Manager - Operations Company: Insurance, mutual funds, scanning and indexing company. Role: Allotment of work to the team. Checking for process and software updates and informing the same to the team.
Transcript of resume123
Sridhar PMobile: 9866492940 ~ E-Mail: [email protected]
Rich experience in US Title Insurance and Mortgage industries (5yrs), scanning and indexing and Government of India (LIC) projects and insurance looking for a role in
Operations shift in day/UK/24/7 shifts.
Significant Accomplishments: In spite of having so many team leads and senior team leads on the floor at FIC, I was
given the opportunity to lead the first Quality team (45th batch) on the floor. Played a major role in identifying the potential of each individual in the team and
grooming them to the next level and groomed 4 members of my team at First Indian Corporation pvt ltd as Training Leads and that too within just 1 year as Team Lead.
Worked in process team for 6 months. Being awarded for completing phase-1 before the expected time line at Comat
Technologies pvt ltd. Being awarded as best performer for 2 quarters at Berkadia pvt ltd. 5 members from my team became Team Leads at Whole Life Financial services pvt
ltd.
Note: References would be provided on request.
Professional SynopsisA dynamic professional with rich experience in BPO industry and done performance appraisals, attrition management, attended con calls with management and clients, taken first round of interviews and prepared reports in desired formats.
Career SummaryCompany Designation From To Total
First Indian Corporation pvt ltd
Team Lead – OperationsSep’2003 Jun’2007 6+ years in
international BPO and 7+
years of experience in domestic BPO
industry.
Quality Assurance Executive
Research ExecutiveComat Technologies pvt
ltd Shift Head – Operations Jul’2007 Oct’2008 SSL Communications No Title Jan’2009 Sep’2010
Berkadia pvt ltd Loans Analyst Oct’2010 Aug’2011 Whole Life Financial
services Assistant Manager Jan’2011 Present
Career ContourJan’2011 – Present with Whole Life Insurances
Assistant Manager - Operations
Company: Insurance, mutual funds, scanning and indexing company.
Role: Allotment of work to the team. Checking for process and software updates and informing the same to the team. Performance appraisals. Attrition management. Con calls with senior management and clients. First round of interviews.
Oct’2010 – Aug’2011 with Berkadia, HyderabadAs Loan servicing Analyst
Company: US Commercial mortgage and servicing company.
Role:
Calculating taxes and reserves amounts on the loan.
Jan’2009 – Sep’2010 with SSL CommunicationsNo Title - Operations
Jul’2007 – Oct’2008 with Comat Technologies Pvt. Ltd, HyderabadAs Shift Head
Company: Global Software Solutions Company providing specialized services in BPO/ITES.
Role: Managing the operations of 10 departments under EDMS (Enterprise Document
Management System) Project, including:oLogistics & Pre-Processing Scanning & Image QC Indexing & Final QC, LIC QA & Export RMF (Record Management Facility) & Invoice
Handling 100 operators and supervisors who will be heading the team for the said above departments; managing HR activities like recruitments, permissions, leaves, terminations and performance appraisals.
Assessing the performance of team leaders and team members. Attending con calls with the clients and managers. Participating in recruitment process and taking interviews; conducting performance
appraisals for team leaders. Ensuring high level of customer service by achieving set SLAs in terms of productivity
& quality.Sep’2003 – Jun’2007 with First Indian Corporation Pvt. Ltd., Hyderabad
A member of The First American family of companies, providing specialized services in Software and BPO/ITES segment for Real Estate, Credit & Title Insurance industry. As Team Lead (Operations)
Jun’06 – Jun’07 Managed a team of 25 quality assurance executives and responsible for leading,
coaching and developing the team. Ensuring that all the operations are completed in an accurate, timely and cost
effective manner. Handling operations of the Mortgage Process (Property Verification) with a team of 25
executives. Identifying re-training requirements and facilitating the same to Mentoring, Coaching
and guiding the team members whenever required.As Quality Assurance Executive
May’04 – May’06 Working on exceptions generated by the system after the data is transmitted to the
main frame servers. Identifying improvement areas of the data processing executives and research
executives to match company goal of 99% accuracy.As Research Executive Sep’03 – Apr’04 The research department works on the documents which are not resolved by data
processing department and to solve these documents the research executives uses real quest (website), parcel map browser, county tax maps (images) etc.
Education MBA(Finance), Osmania University, 2002 B.Sc (Maths, Statistics, Computers), Osmania University, 1999Technical Skills Well versed with MS-Office and Internet Applications. Type writing, Higher with first class.Personal DetailsContact Address : 20-244, Gautamnagar, Malkajgiri, Date of Birth : 12th January, 1978.
