7/28/2019 Resume Points Training&Development

1/3

Corporate Training.

With more than 18 years in the education, employment, and training arena, I am

confident I have much to offer:

Experience designing, developing, and delivering training. I have written

curricula covering everything from life skills and career management to computer

software applications and the Internet. I have trained college students, corporate

professionals, customer service representatives, professional peers, and factory

workers, to name a few.

A proven record of delivering projects on time, best exemplified by my

experience in successfully writing and coordinating the submission of numerous

federal grants.

Strong platform skills and ongoing recognition as a high-energy, entertaining,

and motivational trainer and workshop facilitator.

Supervisory and leadership experience, whether serving on a board ofdirectors for a community organization or coaching and mentoring individuals to

define and take charge of their own success.

Creativity and an innate ability to identify areas in need of improvement and the

vision to develop and implement successful action plans.

Key responsibilities handled

-Assessing Needs of training through basis job analysis, appraisal schemes and consulting with human

resources departments

-accordingly preparing training calendar on monthly and yearly

-Taking weekly workshops on various concepts to make employees aware of new techniques in their respective

fields

-Also providing cross functional knowledge so that it helps in better working of organization and departments

-Managing the training budget as returns through the programme is important

-To prepare content of training with different department heads to cover all aspects needed during training

-To Assess individual as well as and the overall training programme

-Managing ongoing development process for the staff after their appraisal process

-Devising a training strategy for the organization

-Designing career development for all positions which helps in succession planning

-Preparing reports of the programme and submitting to top management and making sure that the

implementation of the concepts taught are made in the organisation

Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and

procedures

Design and implement varied training curriculum utilizing e-learning materials, workshops, and other tactics

Analyze corporate structure and craft training programs to specifically meet client needs

7/28/2019 Resume Points Training&Development

2/3

Lead sessions for end users, sales, customer service, administrative, and technical support personnel

Utilize employee development and recognition programs to enhance team skills and morale

Experienced with a variety of industries including telecommunications, pharmaceuticals, and banking

Study internal literature to become an expert on products and services for training purposes

Set and strictly adhere to budgets and schedules ensuring timely and cost effective results Maintain records of site visits to potential and existing clients to assist in assessing their future needs

Serve as team leader responsible for sales, customer service, and administrative personnel

Coordinate team workflow, goals, priorities, and ensure profitable operations

Consistently exceed sales goals through effective team management, marketing, networking, and other tactics

Perform research on prospective leads and existing clients to assist in developing sales strategies

Encourage high customer retention by maintaining friendly, supportive contact with existing clients

Build and strengthen professional relationships with clients, community leaders, business partners, and

coworkers

Represent company brand with poise, integrity, and positivity

Training & Development Manager

Develop in conjunction with the HR Lead a Trust Learning and Development Strategy

Lead on developing, implementing and monitoring a trust wide Development Review

identified within Trust Learning and Development Strategy, developing a culture that

ensures all staff have appraisals and PDP Lead on and implement the Knowledge,

Skills Framework (KSF) across all staff groups across the PCT. Develop the use of alternative learning methods in practice such as coaching, e

learning, clinical supervisor, shadowing to support the workforce development

benchmark.

Design and deliver programs of HR related training e.g. appraisal/ appraise/

recruitment and selection/ managing poor performance/ Customer Care/ Induction

Where appropriate offer such training external companies for example within

Practice based commissioning, Lead on reviewing current mandatory training across

the organization.

Introduce quality control mechanisms within training that eliminates poorattendance.

Identify and implement a suitable database that ensures accurate record and report

functionality.

Monitor contracts with external providers of mandatory training and ensure fit for

purpose and value for money.

Set up and monitor a Training and Development database of mentors (nursing), as

per the mandatory NMC requirements

Manage training administrator Act as facilitator for workshops across the

organization where appropriate.

7/28/2019 Resume Points Training&Development

3/3

Use existing Personal Development Plan/appraisal system to inform the

commissioning of Training and Development to meet the workforce development

plans and local delivery plan.

PROFESSIONAL EXPERIENCE

2009 to 2011: Curriculum Designer and Facilitator I/S Companion Professional Services

Designed and delivered synchronous and non-synchronous workshops and training materials for leadership,

management and effective communication classes, and tested participant performance for accuracy and course

understanding.

Delivered outstanding high volumes of work class sizes ranged from five to 33 participants and providing

superior training and course documentation to approximately 500 students.

2005 to 2008: Consultant/Facilitator IBM

Provided key assessment and designed workshops and training materials for technical, sales, and

communications personnel, and tested participant performance and knowledge transfer and competency.

Delivered varied subjects to classes sizes ranging from 4 to 20 participants, and subject matter expert in

ordering, billing, customer service, and facilitation skills and devising training modules.

1999 to 2005: Training Instructor AT&T

Successfully developed and delivered communications skills programs and multi-week technical and functional

training to classes of 15-20 employees.

Delivered 9 three-week sessions, training 100 participants in data services ordering that included OCSS&S

Order Writing, COBRA Order Writing, EFMS, and Frame Relay.

Provided 20, three-week sessions, training 300 students in Data Billing USO Shell, Frame Relay, and DTS

Enhancements.

Successfully provided10 sessions for 100 employees in Communication Skills, Coaching Dynamics, Bridging

to Sales, and Customer Service Skills.

Trained 85 employees in 9 sessions in technical subjects that included Voice and Data Services, Order Taking

and Billing Rejects.

Hold current Certification in Communication Skills.

1998 to 1999: Data Technical Support Manager Global Markets

Strategically supported more than 1,000 internal and external clients as Tier II data technical support manager.

Conducted Coach Workshops and facilitated Coach Camps for 70 coaches and managers to increase

efficiency and employee relations while maximizing productivity and resource availability.

Assisted in documenting performance and writing performance appraisals.

1996 to 1997: Coach & Supervisor Global & National Markets

Promoted to a Customer Care Center, providing superior supervisory oversight to more than 27 customer

service specialists that oversaw timely processing of orders, resolution of billing issues, and account receivables,

using aggressive yet professional collection efforts.