Seeking assignments in Academic, Operations, Customer relationship Management, People Management in

Hospitality Sector with a reputed organisation.

PROFESSIONAL SYNOPSIS

More than 14 years of experience in Academic, Operations, Personnel Management, Customer Relationship Management and People Management in Hospitality Industry.

Presently Working With AIMS EDUCATION CAMPUS (ANAND) As Asst Professor/HOD/Course Coordinator(BA-IHA& BBA(H))/Asst T&P In-charge & As well as Authorised Instructor of AH&LEI & WORKING AS A PROJECT MANAGER FOR SAUTE RESTAURANT UNDER THE SAME CONCERN(Signature Group).

Last associated with SAMS (Varanasi) UP. Adept at maintaining Educational/service standards and Quality Teaching/service policies, planning &

implementing effective educational/service standards for development of students& guests. Recognised for outstanding organisational skills, creativity, artistic display, public relations and an

ability to consistently exceed student/guest expectations. Proficient in inventory management and maintenance of a hygienic environment. Excellent communication, inter-personal, relationship management and problem solving skills. Known for maintaining student faculty relationship/guest satisfaction & quality teaching.

CURRENT PROFILE

Educational development

Co-ordinating with all Faculty members regarding teaching activities related to concerned subjects. Supervising four different core subjects inclusive of formulating & implementing the Institute’s Standard

Operating Procedures. Reviewing and assisting in order to revise the operating procedures. Ensuring high quality education to achieve student delight by extensive interaction with them and quick

resolution of problems. Planning, organising, directing, staffing and controlling of all respective departments. Managing all aspects of service management involving ambience management. Implementing new & updated teaching standards for development. Controlling of students. Keeping track of student’s disciplinary standards. Organising parents-teachers meet for betterment of students. Organising Campus interview for final year students.

Inventory, Equipment & Quality:

Directing inventory for particular item supplies required for conducting practical sessions . Conducting hygiene inspections and conveying feedback to concerned department. Performing regular physical inventories of various departments and, assessing projected needs and

ordering of supplies.

Sumit banerjee40 Radha Swamy Park, JolVidhyanagar, Vadtal RoadAnand- 388315 GujaratContact –8140035999/8155050283Email: banerjee.sumit21@gmail.com

To modify unit of per stock, as and when required.

Relationship Management:

Focussing on maximum student/parents satisfaction by closely interacting with student/parents to understand their requirements.

Delivering high-value services to upscale student for exalting their satisfaction levels. Ensuring compliance with the set quality standards in order to enhance student/parents satisfaction. Formulating student feedback data bank, and captivating the strength.

Student Training/ Counselling/placement

Arranging orientation and training programs for the new comers on various subjects and embedding excellent problem solving skills with exceptional attention to detail.

Managing and monitoring the performance of students and conceptualising need-based training programs for their overall career development.

Conducting practical and theoretical training programs, to enhance skills and motivational levels. Arranging special counselling classes for students as per needed. Coordinating with different hotels for arranging Campus placement.

Sales and Marketing Management;

Formulating and organising sales target for two different institutes under the same group. Managing periodic promotional activities. Taking a strategic overview and planning ahead to get maximum students for the current academic

year. Planning educational tie-ups to enhance the business volume. Promoting and marketing the business. Managing budgets and financial plans. Planning outside counselling in different states in India. Coordinating with different organisation which arranges career fair in different cities in India.

ORGANISATIONAL EXPERIENCE

Since JUNE 2009 AIMS EDUCATION CAMPUS(Gujarat) (An Institute Operating different Hospitality Management courses & different Management Courses which are affiliated to Four different Prestigious Universities of India(IGNOU,SP UNIVERSITY,BAOU & ANNAMALAI UNIVERSITY & also affiliated with Technical Education board, Gujarat)

Running Fine Dinning Restaurant Saute (Signature Group) in Anand Gujarat.

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November-08-- MAY 09 SAMS,VARANASI(U.P)

(An AICTE Approved Prestigious Institute which runs Hospitality Management courses & MBA affiliated with Different Universities of India(IGNOU,U.P TECH,PTU)

Prime Role- Worked as HOD (F&B Service & Food Production .)

------------------------------------------------------------------------------------------------------------------------ September’08- November 08 IHM MEERUT (U.P)

(IHM Meerut is one of the prestigious Hospitality Institute in India Which is National Council & AICTE approved & according to ranking it is in 5th position in all over India)

Prime Role- Worked as a senior Lecturer(F&B Service) -----------------------------------------------------------------------------------------------------------------

October’07- August-08 MSHM KOLKATTA(W.B)

The MSHM is one of the premium hospitality Institute in salt lake at Kolkatta.)

Prime Role- Worked as a Lecturer (F&B service & F&B Production.)& looked after outside counselling for admission

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Jan07—October 07 THE AIHM KOLKATTA

(The AIHM is one of the premium hospitality Institute in salt lake at Kolkatta.)

Prime Role- Worked as a Faculty In-charge (F&B service & F&B Production.) & T&P In-charge & looked after marketing part for admission.

Jan’06- Dec’ 06 NSHM KOLKATTA

( NSHM is a Hotel Management Institute situated at North Kolkatta)

Prime Role- Worked as F&B Service Faculty

Jan’03-Dec’05 THE OASIS KOLKATTA

(The Oasis is a three star hotel situated beside the NH 6 and having two restaurants & three Banquet halls)

Prime Role- Worked as F&B Manager. Designing Menu, Developing SOP, Scheduling staff training, looking after F&B control and as well as maintaining production control.

Dec’2000 – Dec’02 AQUA JAVA(KOLKATTA)(AQUA JAVA is one of the leading chain of Espresso coffee pubs & restaurants which is promoted by Aqua Java (p) Ltd, which owns nine different outlets at Kolkatta.

Prime Role: Preparing MIS reports at the store level which includes the figures of sales, costs of food &

beverage and comparison of the sales figures of the current month with the previous one.

Accumulating figures of sales for the preparation of the PACE (Profit after controllable expenses) at the store level and maintaining highest possible PACE.

Worked As Unit In-charge/Lead Barista.

Accomplishments: Acknowledged for First Espresso Coffee Pub at Kolkatta_____________________________________________________________________________

Nov’99–October2000 ( quality inn aruna(Chennai ) (Quality Inn is one of the finest business hotel situated in heart of the Chennai.)

Role: Started the career as H.O.T. (Hotel Operational Trainee.) Worked in all Major outlets Under F&B Service Dept as a part of H.O.T program.

TRAININGS

Title : Industrial TrainingOrganisation : Quality Inn Aruna, Chennai / Peerless Inn, Kolkata.Duration : 22 weeks+22 weeks.Key learning’s : Operations in various F&B outlets, F &B Production Front Office and House Keeping & Specialization done in F&B Service.

Professional education

1. Diploma in Hotel Management from IIAS, Siliguri (Darjeeling, W,B) in 1999. (3 years full time) Affiliated with CHRIE, ASTA & NRA.

2. Completed special spoken English Diploma Programme from the British Institute Kolkatta.

3. Bachelor in Computer Application (BCA) From VMU (Vinayaka Mission University, Tamil Nadu)

4. MBA in Hospitality Management from MGU (Mahatma Gandhi University) MEGHLAYA.

PERSONAL PROFILE

Date of Birth : 2nd August, 1974Permanent Address : 68, R.L Dutta Road, Flat no-303, Bhadrakali, Uttarpara Dst-hooghly-712232 W.B.Marital Status : Married.

Date--- 21/11/2014 Sumit Banerjee