Komal AgarwalKomal AgarwalTel: +91 8056194198

EmailEmail: komalagarwalsxs@gmail.com_____________________________________________________________________________

ObjectiveObjective:: Aspiring to carve a professional niche for myself in the field of Human Resource Management in an organization of repute wherein I could contribute to the organisation’s progress through my professional expertise and diligence.

PROFILEPROFILE

Competent & diligent Professional, offering comprehensive experience. Keen strategist, adept at creating innovative strategies and formulating administrative policies for accelerated growth of the organization.

Well Informed with Knowledge & skill of Monitoring & recording Staff’s database as well as the accounts of the personnel’s, other Employment Registration forms & other remittances

Motivated and goal driven with a strong work ethics, continuously striving for improvement coupled with excellent Administrative aptitude with an eye for detail and the commitment to offer quality work.

Excellent temperament to work in a team, multi-task as well as coordinate between various activities efficiently.

Dedicated, hardworking and focused individual, determined to add value to the organization I work for through by exceptional knowledge and learning ability.

IBM GPS – F&A, Accounts Receivable/ Recruitment (March 2011- Feb 2015).

Designation- Team Lead

Job Profile (Aug 2013- Feb 2015):Job Profile (Aug 2013- Feb 2015):

Managing the recruitment function for various levels ranging from Executives to Middle Management.

Handling the maintenance, updating and reviewing of resume database and end-to-end recruitment process, which includes sourcing, phone screening, scheduling interviews, taking personal interviews and negotiations, giving the offer letter.

Responsible for Generating Offer/ Appointment Letters for all the selected and short listed candidates.

Responsible for task of employee Referral and have been achieving the best results.

Handling F&A requirements from Mid-Level to Senior level Conducting floor walks to motivate employee referral and educate

about Referral Bonus. Would also, take the feedback from the candidate’s how was their

experience while the interview process.

Job Profile (March 2011- Jul 2013):Job Profile (March 2011- Jul 2013):

Credit analysis on customer accounts. Preparing daily, Monthly and weekly reports for the Credit

Collection Team. Collections from the customer on the Past due, overdue and falling

due. Responding on the customer E-mails and resolving disputes. Reconciliation on customer accounts based on the open debits with

available Credits. Have been part of online training on ARC and shared knowledge

with rest of the team. Working in AR Collect and IBM mainframe system. Customer service- Incoming and outgoing calls. Skilled in International call handling Etiquette and International

Email Etiquette. Cash allocation for payments received. Preparing of daily follow up data for the team. Preparing Weekly deck to analyze team performance and share it

with clients. Conducting refresher training and training new employees for the

process. Have taken up projects for process improvement and certified

yellow belt.

RecognitionRecognition: Award received for the best Performance Winner for “The Best customer service” in the Team Winner for the “Best Email writing “ Best employee for the quarter consecutively

Work Experience (Jan 2010 to Jan 2011):

Employed with Masseur, a private firm As Accounts receivable team coordinator and recruitment.

Job Profile:Job Profile:

Collections from the customer on the Past due and overdue. Planning & achieving the collection target. Conducting interviews and recruiting Tele executives. Providing training for new hires. Planning of incentive structures. Handling customer query. Reporting and analysis of Tele-executives. Arranging for after sale services.

Worked with HSBC Bank (Sep 2007 to Dec 2008)

Credit Advisor -Collection of Home and Personal Loans

Job Profile:Job Profile:

Customer service- Incoming and outgoing calls. Reminder calls to customer with home loans and personal loans Reconciliation of the accounts Support other regions when required. Help customer in extension of tenure. Assist customer with the Interest rates and the EMI calculation. Conducting refresher training and training new employees for the

process.

Professional Abilities:Professional Abilities:

Consistent collection target achievement. Excellent Written and verbal Communication Skills. Demos/ Presentations. Negotiation skills at any level in the corporate sector.

AchievementAchievement: Best performer for the year 2007 and 2008. Have always been a top performer.

Educational Qualifications:Educational Qualifications:

MBA- Master of Business Administration BSC(ISM) - Bachelor of Information System Management.

Technical QualificationTechnical Qualification:

MS Office. Vista Hub CACS

Personal Details:Personal Details: HobbiesHobbies : Dance, Cooking, Music, Traveling.

Language ProficiencyLanguage Proficiency : Hindi, English, Kannada and Tamil.