Resume - Jose Valencia (2)
2
JOSE VALENCIA 10615 Valley Home Ave, Whittier, CA 90603 (562) 536-7661 [email protected] EXPERIENCE Citi Group/ Banamex USA - Century City, CA 08/2015 - Present Ops Control Specialist II Performed Supersede Procedures by insuring that all relevant documentation is received including but not limited to: (1)Updating customers W8 and W9 (2) Print and review reports from database regarding bank and credit cards while ensuring reports match with actual data using FIS and TSYS (3) Run reports such as background checks and check systems on (4) Perform AML and KYC checks on new and existing customers Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) investigations to gather information using internal and external systems database and other resources Perform Quality Control on account maintenance and escalate High-Risk negative information in accordance with Citigroup policies Review all fraud cases/alerts (External Fraud) detected to identify potential fraudulent activity, events, fraud merchants and possible points of compromise. Identify that all proper documentation and codes are used correctly for all assigned accounts, and maintained detailed / accurate records of all callbacks. Provided support in the mailing projects of; Cashier’s checks, privacy notices, 1099’s, W8’s and customer letters via UPS, FedEx, etc. Citi Group/ Banamex USA - Century City, CA 09/2013 - 08/2015 Senior Account Executive Review customer accounts and activities to ensure customers are identified in accordance with the Bank’s Customer Identification Program, customer risks are identified and enhanced due diligence is performed as appropriate. Worked with the CDD/EDD supervisor to monitor accounts identified as high risk. Analyzed customer relationships, documentation, activity patterns, and transactions to detect potential suspicious activity or activities that are not consistent with the customer’s risk profile or anticipated activities Assists management with requests from internal auditors or examiners as needed. Coordinated with business line as well as responded to inquiries on due diligence information collected on customers and contact customers as necessary. Performed reviews to determine if activity or customer behavior is aligned with expectations based on customer due diligence (CDD) performed and follow up account monitoring. Performed outbound calls in order to obtained all information required (bank statements, copy of ID’s, social security number, etc.) to complete the customers KYC. Completed a SAR when needed during account review while interviewing the client over the phone.
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Transcript of Resume - Jose Valencia (2)
J O S E V A L E N C I A 10615 Valley Home Ave, Whittier, CA 90603
(562) 536-7661 [email protected]
EXPERIENCE
Citi Group/ Banamex USA - Century City, CA 08/2015 - Present Ops Control Specialist II
Performed Supersede Procedures by insuring that all relevant documentation is received including but not limited to: (1)Updating customers W8 and W9 (2) Print and review reports from database regarding bank and credit cards while ensuring reports match with actual data using FIS and TSYS (3) Run reports such as background checks and check systems on (4) Perform AML and KYC checks on new and existing customers
Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) investigations to gather information using internal and external systems database and other resources
Perform Quality Control on account maintenance and escalate High-Risk negative information in
accordance with Citigroup policies
Review all fraud cases/alerts (External Fraud) detected to identify potential fraudulent activity, events, fraud merchants and possible points of compromise.
Identify that all proper documentation and codes are used correctly for all assigned accounts, and maintained detailed / accurate records of all callbacks.
Provided support in the mailing projects of; Cashier’s checks, privacy notices, 1099’s, W8’s and customer letters via UPS, FedEx, etc.
Citi Group/ Banamex USA - Century City, CA 09/2013 - 08/2015 Senior Account Executive
Review customer accounts and activities to ensure customers are identified in accordance with the Bank’s Customer Identification Program, customer risks are identified and enhanced due diligence is performed as appropriate.
Worked with the CDD/EDD supervisor to monitor accounts identified as high risk.
Analyzed customer relationships, documentation, activity patterns, and transactions to detect potential suspicious activity or activities that are not consistent with the customer’s risk profile or anticipated activities
Assists management with requests from internal auditors or examiners as needed.
Coordinated with business line as well as responded to inquiries on due diligence information collected on customers and contact customers as necessary.
Performed reviews to determine if activity or customer behavior is aligned with expectations based on customer due diligence (CDD) performed and follow up account monitoring.
Performed outbound calls in order to obtained all information required (bank statements, copy of ID’s, social security number, etc.) to complete the customers KYC.
Completed a SAR when needed during account review while interviewing the client over the phone.
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Citi Group/ Banamex USA - Century City, CA 12/2007 – 09/2013 Customer Service Rep 3
Assisted customer care executives in clarifying procedures and guiding them to deliver excellent customer service.
Under limited supervision handled and resolved most advanced problems/issues and performed specialized research as needed.
Provided superior customer service by answering complex customer telephone inquiries relating to corporate accounts, credit cards, deposit accounts, ATM and various other transactions in accordance to BUSA’s customer care telephone answering standards.
Effectively communicate and cross-sell banks products and services to customers in accordance to bank policy / procedures and regulations in order to meet the banks objectives to excellence in service.
Gigante Súper Market – Los Angeles, CA 02/2002 – 01/2005 Assistant Manager
Respond to service inquiries and coordinate resolutions with management and floor associates.
Trained service staff to enhance customer service and increase profits through suggestive selling.
Cashed out customers merchandise in a pleasant and efficient manner while using suggestive selling techniques to round out shopping experience.
Reported directly to district manager, recruit, train, supervise and evaluate a team of 45 to 50 associates.
Manage store operations with key-holding responsibilities; open and close store.
Maintained inventory levels, monitored merchandise and store replenish
Verified store daily balance and bank deposits.
EDUCATION
Universidad De Guadalajara- Guadalajara, México
High School Diploma 1997
Centro De Estudios Tecnológico Industrial y De Servicios- Guadalajara, México
Degree in Food and industrial processing 2000
SKILLS
Knowledge of Microsoft Word, Excel and WordPerfect; Familiarity with a PC networked environment.
AML and Customer Due Diligence trained
Fraud detection and prevention
