James W. Richardson “Jim” 1701 Locust Hill Rd. Henrico, VA 23238 (804)971-3633 jwrichardson1@comcast.net

Professional Profile

Highly accomplished Information Technology Professional with over 20 years’ experience in guiding technological vision to meet strategic business goals and to ensure regulatory compliance. Expertise in directing IT process improvements using business process management (BPM), content management and data applications within multinational organizations. Repeated success guiding global business strategy with established and emerging technologies to achieve maximum operational impacts with minimum resource expenditures. Expert presenter, negotiator, and business professional who is able to forge solid relationships with strategic partners and build consensus across departmental stakeholders within customer organizations.

HIGHLIGHTS OF EXPERTISE

Strategic IT Planning

Business Process Management (BPM)

Enterprise Content Management (ECM)

Strong Architecture skills at both the Enterprise and Solution levels

End to End Project Management

Team & Consensus Builder

Information Lifecycle Governance (ILG, Compliance)

Strategic Leadership

Business Development Acumen

Advanced Case Management (ACM)

Strong Problem Solving Skills

Agile Development Methodologies

Professional Experience

Managing Director

&solutions (Advance System Solutions), 2013 – Present

Providing customized, cost effective information technology solutions to clients in a variety of industries, such as: Finance, Insurance, Accounting, Property Management, and Nonprofit. Assess current policies/procedures, evaluate applicable regulatory requirements and provided recommendations to enhance operations. Engaged to provide services such as: RFP development, proposal preparation, proposal pitching, enterprise and solution architecture, business continuity strategies, project management, and implementation.

Designed a compliant “Mortgage Lending Document Tracking” application for a top tier financial institution. This application enabled compliance with 50% of the “Sworn Document” application mandated by the United States Federal Courts as outlined by a settlement between this institution and United States Department of Justice.

Managed conversion of an Investigative Case Management application from an Oracle to an IBM technology solution that included investigative analytics. The new solution continued Windows support and added iOS applications as well as offline synchronization for both. This enabled improved performance, new functionality and lowered the cost of ownership.

&solutions (continued…)

Preformed in-depth process and technical analysis for a national nonprofit organization, delivering an assessment document detailing current state and recommending future state modifications to realize customer’s business objectives. Recommendations included migration to SaaS solutions and the addition of cloud storage to enhance collaboration and reduce infrastructure expenses.

Directed analysis and design of a cross functional content management and reporting solution integrating 12 line of business systems. This was Phase 2 of a life insurance project for a major Business Process Outsourcing (BPO) organization. This project incorporated Phase 1 enhancements, as well as design and implementation of SaaS capabilities. Once design and development was completed, responsibilities transitioned to acceptance testing through a limited customer release. Upon successful conclusion of acceptance testing this product became available for all existing and future customers.

Technical Alliance Manager, Enterprise Content Management (ECM), Channel

IBM Corporation, 2001 - 2013

IBM liaison for IBM ECM partners within the channel distribution network. The majority of this time was providing technical sales support for the Global System Integrator partners (GSI) such as BearingPoint, Accenture, and CGI. Responsible for creating and monitoring partner education/certification plans, providing IBM resources to assist partners developing IBM ECM based applications, sales support, and implementation support worldwide.

Enabled IBM ECM partners in every aspect of the solution sales cycle

RFP Response

Architecture Design and Sizing

Solution Design

Pricing

Development of Sales Assets such as customized demonstrations, prototypes, coding examples and providing subject matter experts

Participate in partner sales process with customers; presentations, demos, proofs of concepts, and implementation support management

Project Management Methodology

Enabled IBM partners on FileNET/IBM ECM technology

Enablement on new technologies

Delta enablement on products from version to version

Conducted worldwide enablement in such places as Mumbai India, Sydney Australia, and Kuala Lumpur Malaysia to name a few.

Encouraged and facilitated partners to develop solutions built on top of IBM ECM technology such as an Unemployment Benefits Solution, State tax systems, and a Health Information Management System (HIMs)

Extensive international business experience

Worked with many different partners and customers on projects worldwide

Worldwide engagements including but not limited to: ING Mexico (Mexico City), Nippon Life Insurance (Osaka Japan), WestPac Bank (Sydney Australia), and Australia Defense Forces (Sydney Australia)

Director, Professional Services, Business Information Systems (BIS), South East US Region

IKON Office Solutions (previously Document Access Systems), 1995 - 2001

Responsible for all FileNET and Optika ECM installations within SE Region for IKON BIS

Managed delivery professionals and managers; Project Management, Implementation, Analysis, and Programming staff

Highly involved in sales activities, managed technical pre-sale professionals

Developed and maintained professional services budget for the south eastern region

Originally hired as a Sr. Project Manager/Implementation Manager for large contracts

Project Manager, ECM (Unisys InfoImage and FileNET)

Edge Systems, Inc., 1989 - 1995

Managed ECM contracts with the US Department of Defense and US Department of Justice

Originally hired as a Unix Systems Architect

Edge Systems was an 8a company that manufactured an office automation suite for UNIX based systems

Sergeant, Aircraft Environmental Systems Specialist

Virginia Air National Guard, 1985 - 1995

Part-time Airman, responsible for training newer Airmen in the routine maintenance, break/fix repairs, and diagnostic testing of environmental systems on the combat aircraft of the 192nd Tactical Fighter Wing.

Education

Virginia Commonwealth University, Richmond, VA, Management Information Systems

United States Air Force ALS and NCOA Schools

IKON Management Training (1st and 2nd line)

Certifications

FileNET Certified Professional

IBM ECM Technical Sales Certified

IBM Consulting Technical Professional (CTP)

Areas of Expertise

Enterprise Content Management (ECM), Agile Development Methodologies (Scrum, Lean), Business Process Management (BPM), Information Lifecycle Governance (compliance), Advanced Case Management (ACM), Content Capture, IT Operations, Project Management, Program Management, Strategic Planning, Team Building, Process Optimization, System Design & Implementation, Disaster Recovery & Planning, Budget Management, Vendor Management, Infrastructure & High Availability Design, Engagement Management, Problem Solving, and Leadership.