CAREER DEVELOPMENT

Center

RESUME HANDBOOK

CAREER DEVELOPMENT CENTER 50 FRIDA KAHLO WAY ● MUB 101 ● SAN FRANCISCO, CA 94112

415-239-3117 ● careercenter@ccsf.edu

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Acknowledgement

We would like to take some time to acknowledge the

contributions of the counselors from the Career

Development Center, and especially Karin Nelson,

Marissa Nakano, and Randeep Kullar, for dedicating

their time and effort to make this handbook possible.

(Revised by: Jimmy Ly, 1/2020)

(Cover Page designed by Counseling Intern, Arlette Marcial-Santana, 2016)

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TABLE OF CONTENTS

Topic ______ Page

Resume Types 4

Resume Summary 6

Resume Worksheet 10

Positive Action Words 12

Skills 14

Resume Checklist 16

Sample Chronological Resume 18

Sample Hybrid Resume 20

Sample Functional Resume 22

Writing Cover Letters 23

Sample Cover Letter 26

Sample References Page 27

For further assistance with your resume, make an appointment to see a Career Counselor at the

Career Development Center, Ocean Campus, at (415) 239-3117.

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RESUME TYPES

A good resume should give an employer a quick overview of what you have to offer that relates to the job for

which you are applying. It’s a marketing tool, it’s you in words. Because it usually goes to the employer

before you do, your resume is your representative and it must be as good as you can make it. Ideally, it will

give the employer a clear, mental picture of you doing his or her job, and therefore, get you an interview! But,

before you can write your resume, you must do a thorough assessment of your skills, knowledge, and

experience. Otherwise, how will you know what you’ve got? Attend workshops or meet with a counselor if you

do not know how to analyze your skills and experience or identify your knowledge and talents.

There are 3 types of resumes:

1) CHRONOLOGICAL (based in time)

2) HYBRID (combination of chronological and functional/skills-based)

3) FUNCTIONAL, also called skills-based

1) Chronological Resumes are most recommended and good for those who want to:

use the most widely accepted resume format

highlight job titles, past position and also the organizations

show upward mobility and progression in their career

align work experiences with the job posting

2) Hybrid Resumes are good for those who want to:

highlights skills, education and accomplishments

shows hiring managers the most valuable information first

take the pressure off of work history/gaps (but doesn’t hide it)

appeal to both traditional and non-traditional hiring managers

3) Functional Resumes are least recommended and good for those who want to:

transition into a different career direction

emphasize various skills from working different kinds of jobs

highlight their education or training

EVERYTHING OUTLINED BELOW APPLIES TO BOTH TYPES OF RESUMES.

ALWAYS LIST THE PHONE NUMBER THAT ALLOWS YOU TO RECEIVE A VOICEMAIL

MESSAGE (to avoid employer confusion, list just ONE number). Make it easy for an employer to contact

you. If a land line is your only phone, get an answering machine – DON’T rely on family members or

roommates to take your messages. If you list a cell phone number, be careful about where you answer a call.

You must be in a place that is quiet enough to talk to a prospective employer. Remember, THE PHONE

CONTACT IS YOUR FIRST INTERVIEW.

You MUST list an e-mail address, but it must be businesslike. Avoid “FUNNY” or “CUTE “emails.

krazykid@hotmail.com is OK for friends and family, but it does not make a good impression on employers.

A better idea is to get an e-mail address just for your job search, and make it an easy-to-type combination of

your name. A separate address means that your personal e-mail won’t be mixed in with your job search

messages. Remember: Check your e-mail every day.

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USE A RESUME SUMMARY or sometimes called, “Professional Summary”. This is your opportunity to

“hook” whoever might read your resume. It provides a quick preview of the contents in your resume using

persuasive language. The summary should be 50 words or less and should highlight what you’ve done in the

past that could benefit your desired employer. See pg. 6 for more details.

ALWAYS FOLLOW THE RESUME SUMMARY WITH A SKILLS SECTION. Why? Because

employers have very little time to screen resumes, and if they do not find what they are looking for quickly,

the resume goes in the garbage. If you have a job description listing qualifications, your skills should mirror

the qualifications you have that match the employers’ needs. See pg. 14 for more details.

USE ACCOMPLISHMENT STATEMENTS, when talking about your work history, don’t just list tasks

and responsibilities. Employers want to know how you did the job so they can imagine you doing their jobs.

To create a strong measurable result, try this format: PAR—Project or Problem you worked on, Action you

took, and Results of your work. Example: “Designed and produced (ACTION) informational brochure for

nonprofit organization (PROJECT) that increased membership by 10% in 6 months (RESULTS). See pg. 12

for examples of positive action words.

DON’T GIVE YOUR WHOLE LIFE HISTORY, focus on what is relevant to the job you want. It is

NOT lying to leave out parts of your life that don’t relate to your career. It is easy for an employer to choose

you for an interview if he or she doesn’t have to sift through a lot of unnecessary text to find the good stuff!

AVOID NEGATIVES. Human beings discriminate-and you don’t want to be ruled out before you get to

the interview. If a piece of information doesn’t help you, follow the old saying, when in doubt, leave it out

(see above).

NEVER, NEVER, NEVER leave misspellings, grammatical errors, stray marks, or any other “goofs” on

any of your documents. If you do, what does it say about you? Proofread, proofread, proofread.

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RESUME SUMMARY

Sometimes called a “Professional Summary”, a strong summary statement can set you apart as a job seeker.

Identify professional qualifications for the

job which you are applying quickly and

efficiently by providing past

achievements, concrete examples and

professionally introducing yourself.

Don't reiterate what is already on your

resume below, but offer up essential

tidbits of information that will intrigue the

hiring manager and compel them to learn

more about you and your experience.

Resume Summary Examples

1. Using Bullet Points

Leadership and Organizational Turnaround

Developed strategies to target new business opportunities that resulted in a 125% growth in revenue.

Negotiated partnerships with leading industrial companies such as GE.

Implemented training programs to bring salesforce up to speed on product offerings and best practices to

revitalize underperforming sales numbers.

Hosted leadership seminars to inspire leaders within the organization to grow and develop.

2. Brief and Impactful

Marketing Manager with over ten years of experience. Proven success in running email marketing campaigns

that generated a 25% increase in high-quality leads. Expert in content marketing and inbound marketing tactics.

3. Showcase Soft Skills

Healthcare Professional | Sales Training Expert

A dynamic professional with a proven ability to build relationships and inspire top-performing sales teams.

Skilled in building cross-functional teams and coaching individuals to success. An adaptable leader with the

ability to work independently and maintain critical thinking skills in the face of unforeseen challenges.

4. Career Changers

Energetic professional with 5 years of experience performing research, market analysis, and content

development to drive sales. Strategic writer, talented in creating marketing, promotional materials that engage

customers. Skilled at connecting audiences with resources and valuable insights about technology products.

5. New Graduate

Recent accounting graduate seeking junior level auditor position with mid-sized firm. Strong math, logic and

organizational skills and focused attention-to-detail. Recently completed internship with XYZ Company.

Volunteered for local NPO providing account management services

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RESUME FOR NEW GRAD/NO EXPERIENCE

Creating your first resume can be tough since more often than not you will not have a lot of work experience to

list. Students or new grads looking to create their first resume should include ALL past employment,

volunteer work and education dating back to high school. You will also want to make sure that your resume

includes relevant school projects or other extra-curricular activities and personal interests as well.

Below are 6 sections to include in your resume:

1. Contact and Professional Social Media details. List your professional email address, phone number, and

your professional social network profile (ex. LinkedIn).

2. Professional Resume Summary: A summary for a resume needs to dash off your professional/academic

achievements and skills that are relevant to the job posting.

3. A Relevant Professional Title: A professional title for a resume will need to match the position/title that

is advertised in the job posting, such as ‘media graduate, junior developer, or paralegal’.

4. Education: Include any training and certifications if it’s relevant, and add key courses related to the job.

Include your grade point average, scholarships, honors, or awards– if you have them.

5. Skills and expertise: Wizard at Word? Proficient in Photoshop? Google Ad Words guru? Make sure to

include essential hard and soft skills (See pg. 14).

6. Relevant Experience: Don’t stress about this, we all started somewhere. Include any paid, unpaid or

volunteer roles you held during your studies. No experience? No worries! Skip over to the next page to

resume tips for students with no experience yet.

Optional section to include:

Conferences, courses and certificates

Student organizations, clubs, or networks

Publications and awards

Volunteer Experience

Personal Projects

(Source: https://novoresume.com/career-blog/students-graduates-resume-example)

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NO EXPERIENCE? NO PROBLEM!

Work experience isn’t everything when it comes to hiring decisions. It matters a lot for people further along in

their careers, but recruiters are used to evaluating candidates with little to no experience for low-level positions.

Think about different experiences you’ve had (casual summer jobs, volunteer work or involvement with student

clubs or even sports teams) and try to identify a connection between those experiences and the requirements of

your desired job by pulling skills and keywords from the job description that you’ve demonstrated in the past.

Emphasizing your education section can demonstrate the knowledge you’ve developed in an academic setting.

Class projects can mimic the workplace, so the skills are considered transferable. Develop sub-sections for

relevant courses taken and research projects. Provide a short description by using keywords related to the

prospective job.

Finally, make sure to highlight any significant academic achievements. (Scholarships, honor roll, etc.)

Pro Tip: Design alone can make your resume stand out by catching the eye of a recruiter. Organizing the

content coherently with well-defined sections and plenty of white space to facilitate readability will also

encourage the reader to review your resume in its entirety. Even without rich work experience, your resume can

be crafted into an impressive, persuasive representation of yourself.

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OTHER CONSIDERATIONS

1) GAPS IN WORK HISTORY: most people these days have some date gaps. If they are not LONG gaps,

you can usually fill them in by avoiding months (2014 – 2015 instead of 5/2014 – 2/2015).

2) Longer gaps can be addressed by stating something positive. Examples: “independent study abroad,

volunteer, full-time student, full-time homemaker, self-employed, full-time caregiver.” Most people

without work aren’t just sitting around.

3) AGEISM: Although employers are not supposed to discriminate, THEY ARE HUMAN. If you are at either

end of the spectrum, think about DATES and YEARS before you mention them. You may not want to give

the year you graduated from college. As a general rule, you do not need to go back further than 10 years in

your work history.

4) CAREER CHANGERS: use the hybrid style of resume.

5) WIDE VARIETY IN TYPES OF JOBS HELD: as stated above, use the hybrid style.

6) NO EXPERIENCE: get some through an internship or a volunteer position; in the meantime, highlight

your education.

7) SHORT-TERM JOBS: omit them unless you really need them to support your objective, or explain them:

short-term contract, temporary position, etc. You can combine many temporary jobs by listing the

AGENCY as your employer.

8) BAD JOB TITLES: rename the job (assuming there will be no conflict with your previous employer). If

you performed the function of an Administrative Assistant but your official job title was Clerk, use

Administrative Assistant, or Administrative Assistant/Clerk as your title.

9) BIAS FOR CHRONOLOGICAL RESUMES: if you can’t present yourself well using a chronological

type of resume, it’s pointless to use one. Use a hybrid resume instead.

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RESUME WORKSHEET: Gather the Information

Use this worksheet for gathering essential information to get started on the first draft of your resume. Make sure

you have the job description available to tailor your resume towards the qualifications and skills required for the

job you are applying for.

Heading:

Name: ______________________ Address (Optional): _______________________________________

Phone (with voicemail): ___________________ E-mail address: ________________________________

Resume Focus – What job is this resume for?

_________________________________________________________________

Qualifications or Capabilities relating to the objective:

Experience: __________________________________________________________________________

_____________________________________________________________________________________

Education: ___________________________________________________________________________

_____________________________________________________________________________________

Communication Skills: __________________________________________________________________

_____________________________________________________________________________________

Computer Skills: _______________________________________________________________________

_____________________________________________________________________________________

Personal Strengths: _____________________________________________________________________

Education (anything relevant—names of classes relating to the objective, club memberships, good GPA,

awards, etc.):

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

Jobs or Skill-building Situations (volunteer positions, internships, self-employment, community service,

assistance to family, etc.):

1) ___________________________________________________________________________________

Analysis of tasks, skills developed, knowledge gained: _________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

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2) ___________________________________________________________________________________

Analysis of tasks, skills developed, knowledge gained: _________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

3) ___________________________________________________________________________________

Analysis of tasks, skills developed, knowledge gained: _________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

4) ___________________________________________________________________________________

Analysis of tasks, skills developed, knowledge gained: _________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

5) ___________________________________________________________________________________

Analysis of tasks, skills developed, knowledge gained: _________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

OTHER RELEVANT FACTS, EVENTS, TALENTS:

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

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POSITIVE ACTION WORDS

To make your resume stand out, you must choose words that are action-oriented and memorable. This will help

employers see the qualities that make you a good employee.

Tip: Although the following lists of words are synonyms for each other’s, it is recommended that you look up

the definition of the words you would like to use. This ensures that you are describing your qualification(s)

accurately.

Management Communication Research

Developed

Planned

Organized

Executed

Supervised

Scheduled

Assigned

Directed

Coordinated

Analyzed

Prioritized

Delegated

Hired

Fired

Recommended

Evaluated

Administered

Contracted

Produced

Controlled

Reviewed

Managed

Set Priorities

Negotiated

Monitored

Defined

Clarified

Listened

Explained

Presented

Demonstrated

Influenced

Persuaded

Helped

Directed

Led

Reasoned

Sold

Developed

Recruited

Created

Negotiated

Arranged

Mediated

Reconciled

Merged

Obtained

Wrote

Interpreted

Enlisted

Motivated

Manipulated

Organized

Recognized

Clarified

Surveyed

Interviewed

Investigated

Inspected

Gathered

Synthesized

Examined

Diagnosed

Reviewed

Organized

Evaluated

Critiqued

Perceived

Collected

Wrote

Interpreted

Extrapolated

Decided

Synthesized

Analyzed

Financial Manual Helping

Calculated

Computed

Planned

Managed

Budgeted

Audited

Appraised

Researched

Analyzed

Detailed

Accuracy

Allocated

Administered

Developed

Prepared

Solved

Projected

Forecast

Handled

Organized

Prioritized

Operated

Tended

Controlled

Ground

Assembled

Set-up

Fed

Cut

Bound

Drove

Moved

Lifted

Bent

Pulled

Shipped

Handled

Punched

Drilled

Monitored

Manipulated

Maneuvered

Related

Guided

Led

Adjusted

Serviced

Referred

Rendered

Attended

Cared

Listened

Spoke

Directed

Monitored

Counseled

Facilitated

Interfaced

Coordinated

Responded

Advised

Served

Assisted

Aided

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Creative Teaching Detail Selling

Innovated

Developed

Created

Imagined

Planned

Designed

Conceptualized

Synthesized

Integrated

Abstracted

Generated

Perceived

Memorized

Visualized

Humored

Fashioned

Shaped

Wrote

Directed

Painted

Performed

Acted

Played

Shared

Invented

Influenced

Persuaded

Briefed

Informed

Encouraged

Communicated

Advised

Guided

Coached

Instructed

Explained

Enlightened

Stimulated

Invented

Adapted

Adopted

Facilitated

Coordinated

Developed

Enabled

Clarified

Valued

Motivated

Decided

Initiated

Demonstrated

Approved

Validated

Retained

Executed

Dispatched

Responded

Followed-through

Implemented

Enforced

Arranged

Collected

Compiled

Purchased

Systemized

Tabulated

Compared

Inspected

Organized

Classified

Operated

Collated

Copied

Recorded

Processed

Facilitated

Contracted

Persuaded

Reviewed

Inspected

Determined

Informed

Inventoried

Assessed

Appraised

Supplied

Promoted

Advised

Discussed

Displayed

Explained

Estimated

Observed

Calculated

Exhibited

Arranged

Ordered

Analyzed

Modeled

Computed

Projected

Negotiated

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SKILLS

There are two types of skills you may want to include on your resume: hard skills and soft skills. Depending on

your mix of skills, you can choose to combine hard skills and soft skills on your resume, or you can give each

their own section. Another common approach is to provide a skills summary, where you elaborate on certain

skills you possess that are particularly relevant to the job for which you are applying.

HARD SKILLS refer to those skills which are teachable so they are often more technical-focused.

Language skills, computer programming skills or abilities with certain equipment are examples of hard

skills. Hard skills can typically be found listed in an employer’s job description.

SOFT SKILLS are not directly teachable, but are built up over time through work and life experiences.

Soft skills are not always listed in a job description and may require some decoding. See examples below.

Examples of Top Soft Skills

Communication Skills

Communication skills are always top of the ‘essential skills’ list in any job advertisement. People with these

skills can easily build relationship, listen well, and vary their communication to suit the circumstances.

Self-Motivation

People who are self-motivated get on by themselves. They don’t need close supervision and they are good to

work with because they are generally positive about life and can be counted upon to keep going.

Leadership Skills

These are the set of soft skills that we least expect someone to develop by themselves. There are many

leadership training courses available. The skills needed for effective leadership can elevate your career success.

Team-Working Skills

Like leadership skills, there are many training courses to teach teamwork. Some suggest that good, particularly

good listening skills, along with an ability to build rapport will go a long way to support team-working skills

Creativity and Problem Solving Skills

Creativity and problem-solving skills are highly valued because they are hard to develop. Many people believe

that creative thinkers are born-not made, but like other skills, you can develop them through taking on new

challenges.

Time Management and ability to work under pressure

Many would say that these two skills, which often go hand-in-hand, are more an attitude than a skill. However

they can also be developed and honed, which is why we include them as skills. Highly valued by employers,

they are also very useful for organizing a team and for making sure that the job gets done.

Adaptability

Don't underestimate the ability to adapt to changes and multi-tasking. In today's technology driven and rapidly

evolving society, the ability to pick up on new technology and adjust to changing environments is important.

Project management skills

Organization, planning and effectively implementing projects and tasks for yourself and others is a highly

effective skill to have. In the past, this was a job in itself. Nowadays, many companies aren't hiring project

managers because they expect all of their employees to possess certain characteristics of this skill.

(Source: https://www.livecareer.com/career-tips/career-advice/soft-skills-in-demand)

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How to List Skills on Your Resume

Step 1: Write Down Your Most Marketable Abilities

Every job seeker is equipped with a distinct set of marketable skills. Making a list of your skills and then

deciding which ones are relevant to the job you want will help you create the best skills section possible. Write

down every skill you possess (don’t worry if the list is small, we all have to start somewhere). Then, organize

them into hard and soft skills. A combination of these skills should be put in the skills section of your resume.

Step 2: Cut All Non-Relevant Skills

Which skills you end up listing on your resume depends on where you’re applying. If you want to work at a

bank, your time management skills and ability to handle numbers should be on full display. However, if you’re

an aspiring yoga instructor, you have no reason to mention math anywhere on your application — and should

instead focus on certifications and teaching-related soft skills.

Step 3: Pair with the Job Description

To truly create a home-run resume skills section, you want to put in skills that are: 1) Relevant to the position

and 2) Touched upon in the job description

Job descriptions sometimes explicitly mention skills that are required and/or preferred, but there is usually

more to gather if you read between the lines. Take this teacher job listing, for instance (dark highlights

denote soft skills, and lighter highlights denote hard skills):

---------------------------------------------------------------------------------------------------------------------------------------

Duties and responsibilities:

Create lesson plans and maintain a safe classroom environment

Establish and enforce rules for behavior and procedures in the classroom

Provide tools and resources for children to use and explore during and play activities

Adapt teaching methods and materials to meet the interests and learning styles of children

Establish clear objectives for lesson and communicate those lesson to children

Develop a cleaning routine throughout the day to keep all interactive areas organized, sanitary and safe

Monitor children during outdoor activities and interact with the children to enhance their learning

Confer with parents/guardians and administrators to resolve student behavioral and academic problems

Inform the director of all emergency situations so she may contact the parents

Prepare and serve meals and monitor children during breakfast, lunch and snack time

Develop and maintain positive relationships with children and parents

Work with other teachers to maintain communication with parents

-------------------------------------------------------------------------------------------------------------------------------------

Not all job listings will be this detailed, but you can always figure out what the hiring manager is truly seeking

from job seekers if you look closely — particularly when it comes to desirable soft skills.

“Adapt teaching methods and materials”? Adaptability.

“Resolve student’s behavioral and academic problems”? Conflict Resolution.

“Enforce rules for behavior” and “Enforce administration policies”? Classroom Management.

“Communication with parents”? Communication skills.

Some of your skills will exactly match the ones on the job description, and others will be loosely related

(stretching the truth a little bit is fine, but don’t lie). It’s okay if you end up with more matching hard skills than

soft skills or vice versa, since everyone has a different background and skill-set.

(Source: https://resumegenius.com/blog/resume-help/skills-section-of-resume)

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RESUME CHECKLIST

Use this checklist to ensure that your resume is complete:

One page only, unless you have significant previous experience

Word processor generated, with full spell check (automated and manual) and proofing

Times Roman or other Serif font, 10 point to 12 point size (12 point is best)

No more than two fonts or two sizes

Quality bond paper, 8.5" x 11"

Contact information clearly stated; permanent addresses both listed if appropriate

Summary of your top three or four accomplishments, skills or competencies

GPA listed if over 3.0

Major GPA listed if over 3.0 and your overall GPA is under 3.0

Graduation date listed, even if you have not yet graduated

Experience section listing notable accomplishments

Descriptive (not actual) job titles

Industry buzzwords and keywords included

Activities section listing your most notable extracurricular activities

No personal data or potentially discriminatory data

Spell-check and grammar-check your resume—twice; then have at least two other people do it for you

again.

(Source: https://collegegrad.com/jobsearch/best-college-resumes/resume-checklist)

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CHRONOLOGICAL RESUME TEMPLATE

YOUR NAME ADDRESS, CITY, STATE, AND ZIP CODE

(XXX) XXX-XXXX

PROFESSIONAL EMAIL ADDRESS

LINKEDIN URL

PROFESSIONAL SUMMARY: A summary statement that gives the hiring manager, a synopsis of your professional

qualifications. In a short paragraph include the following elements in your statement:

• Core strengths and skill sets most relevant to the role

• Past relevant experience with key functions

• Notable accomplishments that you intend to repeat in the next role

SKILLS/QUALIFICATIONS

(Top 4-6 things you offer employer based upon the needs of the industry/organization. What makes you different? Note:

this is optional)

• ◦ Number of years of experience in the field or line of work.

• ◦ Relevant credentials or training or education.

• ◦ An accomplishment that directly relates to the job.

• ◦ An accomplishment that directly relates to the job.

• ◦ A quality/characteristic that directly relates to the job.

• ◦ Computer skills and knowledge of basic computer applications.

• ◦ Language (read, write, speak, fluent, bilingual).

EXPERIENCE

(Top 3-5 skills/accomplishment/results statements relevant to the desired job that demonstrates your skills. List in

priority order.)

Job Title Month/Yr-Present

Employer City, State

o Accomplishment/result from this job, that directly relates to the job objective (What Do They Want?).

o Accomplishment/result from this job, that directly relates to the job objective (What Do They Want?).

o Accomplishment/result from this job, that directly relates to the job objective (What Do They Want?).

Job Title Month/Yr-Month/Yr

Employer City, State

o Accomplishment/result from this job, that directly relates to the job objective (What Do They Want?).

o Accomplishment/result from this job, that directly relates to the job objective (What Do They Want?).

Job Title Month/Yr-Month/Yr

Employer City, State

o Accomplishment/result from this job, that directly relates to the job objective (What Do They Want?).

o Accomplishment/result from this job, that directly relates to the job objective (What Do They Want?).

EDUCATION & HONORS

Degree Graduation Date (Month and Year only)

Major: xxx Minor: xxx GPA: x.x (if 3.0 or better)

School City, State

PROFESSIONAL/STUDENT ORGANIZATIONS & AFFILIATIONS/VOLUNTEER WORK (Optional)

Position Organization Month/Yr-Month/Yr

Position Organization Month/Yr-Month/Yr

(Source: http://studentaffairs.unt.edu/sites/default/files/pdf/sample_chrono_resume.pdf)

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CHRONOLOGICAL RESUME SAMPLE

Anita Job 123 Broke Ave, Berkeley, CA 94215 | (123) 456-7890

nitajob@helpme.com

https://www.linkedin.com/in/NitaJob-9b8c

PROFESSIONAL SUMMARY

Engineering manager with 9+ years in engineering and management, research and development, leadership and mentoring. Consistently improving company products and designs through strong analytical program solving skills. SKILLS & ACCOMPLISHMENTS

• Experience with NVH testing systems

• Performing custom data acquisitions

• Improving product quality and manufacturability

• Successful start-up of an R&D facility within time and budget constraints

• Honored for excellence in technology invention and development

• Fluent in Spanish and English

EXPERIENCE

Manager, Technology & Development May 2015-Present

Bay Area Design San Francisco, CA

• Created new technological marketing organization and pre-startup of the function as a member of the Marketing

Design Core Team

• Developed and implemented a new technological marketing organizational structure

• Increased output of the Marketing Team by 50% with results confirmed by a marketing survey

Engineer, Software Development March 2010-April 2013

California Design San Jose, CA

• Planned, designed and implemented a new R&D structure using the facility’s specifications

• Created organizational philosophies to concur with the improved structure

• Selected site for a new building, while remaining within budget constraints

• Produced the conceptual plan and design for a new R&D function in Los Angeles

EDUCATION, HONORS & CERTIFICATIONS

Bachelor of Science in Engineering May 2013

University of California, Berkeley Berkeley, CA

Associate of Science in Engineering May 2009

City College of San Francisco San Francisco, CA

PROFESSIONAL ASSOCIATIONS

Member, Society of Women Engineers December 2009 - Present

Member, Institute of Electronics and Electrical Engineers August 2007 - Present

(Source: https://www.thebalancecareers.com/engineer-resume-example-2063198)

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HYBRID RESUME TEMPLATE

Full Name City, State Zip • (555) 555-1234

professional@email.com • linkedin.com/in/your-name-here

PROFESSIONAL SUMMARY

A summary statement that gives the hiring manager, a synopsis of your professional qualifications. In a short paragraph

include the following elements in your statement:

• Core strengths and skill sets most relevant to the role

• Past relevant experience with key functions

• Notable accomplishments that you intend to repeat in the next role

SKILLS

Key Skill - Brief description of the skill and how you use it.

Key Skill - Include hard skills that show off domain knowledge and expertise.

Key Skill - Include people and task-management skills that show you know how to lead a team.

Accomplishment 1: [Action verb] [brief explanation of Project or Problem] Resulting in [quantifiable outcome.

Using %, $, etc.]

Accomplishment 2….

PROFESSIONAL EXPERIENCE Company 3, Location

Job Title (MM/YYYY)-Present

Tailor your resume by focusing on skills and accomplishments that relate to the job description, rather than simply listing

your day-to-day duties. Try replacing some of your duties with measurable results and accomplishments rather than

duties. Remember, “duties tell, accomplishments sell.”

Company 2, Location

Job Title (MM/YYYY)-(MM/YYYY)

Keep your sentences short and to the point. This will make it easier for a recruiter or hiring manager to read or skim. For

your more recent positions, tailor you experience to make the skills of the job. Your older positions will give you an

opportunity to delve deeper into your technical know-how and hard skills.

Company 1, Location

Job Title (MM/YYYY)-(MM/YYYY)

Recruiters like to see the arc of your career. Make sure your resume conveys how your responsibilities have increased

from one stop to the next. It’s okay to leave positions off your resume if they aren’t relevant to the job you’re pursuing.

Unless the experience is crucial, you can also go into fewer details on older positions.

EDUCATION AND CERTIFICATIONS

• Degree, Graduation Year (YYYY)

College Name, Location

• List relevant courses, additional certifications obtained or trainings completed

(Source: https://www.jobscan.co/blog/hybrid-resumes-best-resume-format/)

20

HYBRID RESUME SAMPLE

Joe Applicant San Francisco, CA 12345 | (123) 456-7890

joe.applicant@email.com | linkedin.com/in/joe.applicant

EDUCATION COORDINATOR/SUPERVISOR

Effective leader managing staff members in both the blood bank and business arenas. Results-oriented, high-energy,

hands-on professional with 5 years’ experience and a successful record of accomplishments in the blood banking, training,

and communication transmission industries.

SKILLS

Management

Supervise support staff and effectively manage multiple priorities in a fast-paced, dynamic environment

Facilitate weekly staff development, consultation, training, and team meetings

Team building & leadership; Create a safe and respectful work environment

Information Technology

Microsoft Office Suite • ADP / Workforce Now • Proficient in Various Payroll Software Systems

Soft Skills

Excellent communication and organization skills

Ability to multitask and work collaboratively with all staff members

Quality assurance and customer service in two industries

PROFESSIONAL EXPERIENCE

AMERICAN RED CROSS, Oakland, Calif.

EDUCATION MANAGER / EDUCATION COORDINATOR February 2017 – Present

Facilitated successful educational projects with FDA regulated manufacturing equipment, as pertaining to CGMP,

CFRs, Calif. State and American Association of Blood Bank (AABB) regulations

Provide daily operational review/quality control of educational accountability to meet regulations

Responsible for assuring uncompromised compliance with 23 organizational quality systems

CORE COMMUNICATION INC., Sunnyvale, Calif.

CABLE TELEVISION SUPERVISOR May 2014 – February 2017

Supervised contract support for six AT&T Broadband systems located in the Bay Area.

Provided customer support/resolution, training in telephony and customer care.

Handled quality control, payroll, special projects/plant extensions, and staff evaluations.

EDUCATION & CREDENTIALS

SAN JOSE STATE UNIVERSITY, San Jose, Calif.

Bachelor of Science (GPA; 3.8; Major: Administration of Justice; Graduated Cum Laude), May 2012

Certifications

NCCT Phlebotomy Technician Certification • NCCT Certified • CATV System Technician

(Source: https://www.thebalancecareers.com/combination-resume-example-and-writing-tips-2061951

21

TEMPLATE OF SKILLS-BASED (also called Functional) RESUME

Name Address, City, State Zip • Phone • E-mail address

PROFESSIONAL SUMMARY: A summary statement that gives the hiring manager, a synopsis of your

professional qualifications. In a short paragraph include the following elements in your statement:

• Core strengths and skill sets most relevant to the role

• Past relevant experience with key functions

• Notable accomplishments that you intend to repeat in the next role

SKILLS AND QUALIFICATIONS

A statement about your experience using the skills required for this objective.

An overall statement about your degree, certificate, credential that applies to this job.

A statement about your level of computer skills, if applicable (and only if good).

A positive statement about your communication skills and/or languages spoken.

Adjectives that describe your personal strengths that relate to the job.

EDUCATION and TRAINING

City College of San Francisco, 20XX - XX; coursework completed includes:

- Name of course related to objective - Name of related course - Name of related course

- Name of course related to objective - Name of related course - Name of related course

Other RELATED degrees, education, or training; name of institution, city and state

SELECTED ACCOMPLISHMENTS

Major Skill, Skill Group, Function, or Knowledge Base

An accomplishment statement that shows you will be successful at the job objective.

A problem you solved using your skills and/knowledge that relates to the new job.

Statement about number of hours spent learning about a function or training in a skill.

A project you completed well using skills or knowledge, or performing a function.

Any recognition/commendation you received for performing a function/using a skill.

Another Major Skill, Skill Group, Function, or Knowledge Base

An accomplishment statement that shows you will be successful at the job objective.

A problem you solved using your skills and/knowledge that relates to the new job.

Statement about number of hours spent learning about a function or training in a skill.

A project you completed well using skills or knowledge, or performing a function.

Another Major Skill, Skill Group, Function, or Knowledge Base

An accomplishment statement that shows you will be successful at the job objective.

A problem you solved using your skills and/knowledge that relates to the new job.

WORK HISTORY

Title School or business name, self-employed, etc. 20XX – XXXX

Job title Company Name, City, State 20XX – XXXX

Job title Company Name, City, State 20XX – XXXX

Job title Company Name, City, State 20XX – XXXX

Job title Company Name, City, State 20XX – XXXX

22

SAMPLE OF SKILLS-BASED (also called Functional) RESUME

Amy Matthews San Francisco, CA 94134

415-555-0392

amatthews@gmail.com

PROFESSIONAL SUMMARY: Healthcare professional with over 5 years of experience in a hospital setting.

Worked with all ages and demographics of patients. Caring compassionate and dedicated to high quality and

culturally sensitive care. Capable problem solver, and excellent project manager. Experienced with complex

scheduling and planning.

SKILLS AND QUALIFICATIONS:

Exceptional knowledge of Health Care Policies.

Superior public speaking and presentation skills.

Strong technical skills in Microsoft Office, HTML/XML, Web Publishing, and WordPerfect.

Excellent organization skills with scheduling, coordinating with colleagues and time management.

Detail oriented with ability to multi-task

EDUCATION: Bachelor’s in Health Science with Minor in Management

San Francisco State University, San Francisco, CA, May 2015

RELEVANT COURSES:

Human Anatomy & Physiology I & II | Medical Terminology I & II | Health Policy Organizational Analysis |

Human Resource Management | Health Education Practice | Electronic Management of Medical Records

SKILLS & ABILITIES:

Health Management Skills

Functioned as Public Health Representative for the San Francisco Public Health Administration.

Handled all back-office management functions, including employee relations and accounting.

Oversaw client relations, order processing and routine upkeep of the business.

Coordinated efforts between customer needs and group personnel.

Designed all market research analysis and projects for our client.

Presented market research results to client with suggestions of implementation.

Communications Skills

Served as a phone-a-thon caller on several occasions, soliciting donations from SFSU alumni and

parents for SFSU.

Volunteered for a political campaign, distributing literature door to door, fielding questions and making

phone calls to local constituents.

Leadership Skills

Participated in Youth Leadership, a group dedicated to developing leadership skills through diverse

programming.

Served as formal/social coordinator for my sorority program council.

Elected Vice President of Risk Management for Panhellenic, a group that oversees and coordinates

educational programming for SFSU’s Greek system.

WORK HISTORY:

Research/Admin. Kaiser Permanente, San Francisco, CA 2015-Present

Clerical, Student Health Center San Francisco State, San Francisco, CA 2012-2015

Sales/Customer Service Apple Store, San Mateo, CA 2011-2012

(Source: https://www.livecareer.com/quintessential/resume-sample-1)

23

Writing Cover Letters

The purpose of a cover letter, which should always accompany your resume, is to introduce yourself and

compel an employer to learn more about you through your resume. Capture an employer’s attention by

following the actions below.

PERSONALIZE

The statement “To Whom it May Concern” is concerning! Always address your letter to a specific person. If

you do not know who should receive your letter, research the organization’s Web site or call the main number

and ask for the appropriate person’s name and title.

RESEARCH

In addition to determining the recipient’s name and title, research the organization so that you can convey an

appreciation for its mission and an understanding of the duties and qualifications of the position for which you

are applying.

CONVINCE

Articulate how your skills and experiences uniquely qualify you for the position and demonstrate why you are a

good fit for the organization. Be clear and concise and limit your cover letter to one page. Additionally,

maintain a professional tone while providing insight into your personality so that your letter leaves an employer

with a sense of wanting to learn more about you.

PROOFREAD

A poorly written or error-laden letter is a surefire way to end your candidacy. If you want an employer to spend

additional time reviewing your resume, you must make time to proofread your letter and ensure that your

grammar and spelling are perfect. (Source: http://www.american.edu/careercenter/Cover-Letters.cfm)

FREQUENT COVER LETTER ERRORS

Using pre-printed form letters rather than individually typed letters

Spelling, typographical or grammatical errors

Using overly formal language rather than writing in a conversational tone

Printing on low quality paper (copier paper) rather than using printing paper

Failure to organize information correctly (i.e. no opening paragraph, lack of information)

Forgetting to sign the letter, thus showing lack of detail

Failing to address the letter to the appropriate party (i.e. using titles such as Human Resources Director

when instructions says address to Mr. or Ms.________)

Using the wrong format (i.e. wrong margin size, typed to high or too low on the page)

Including personal information other than that related to the job

Listing all your skills and accomplishments in the letter

Failing to make it clear that you are interested in the job

Failing to ask for an interview at the close of the letter

24

HOW TO WRITE A COVER LETTER

Your resume should always have a good cover letter attached, as a personal communication between you and

the individual who received the resume.

Most people are intimidated by this task, but it’s not that hard if you think of it as just a friendly, simple

communication from one person (who’s looking for a good job) to another (who’s looking for a good

employee). It is in the interests of both parties to make a good connection!

How to Write a Good Cover Letter

1. Be sure to address it—by name and title—to the person who could hire you. When it’s impossible

to learn their name, use their functional title, such as “Dear Manager.” You may have to guess (“Dear

Selection Committee”) but never say “To whom it may concern” or “Dear Sir or Madam”!

2. Show that you know a little about the company, that you are aware of their current problems,

interests, or priorities.

3. Express your enthusiasm and interest in this line of work and this company. If you have a good idea

that might help the employer resolve a problem currently facing their industry, offer to come in and

discuss it.

4. Project warmth and friendliness, while still being professional. Avoid any generic phrases such as

“Enclosed please find. . . .” This is a letter to a real live person!

5. Set yourself apart from the crowd. Identify at least one thing about you that’s unique—say, a special

talent for getting along with everybody at work or some unusual skill that goes beyond the essential

requirements of the position—something that distinguishes you AND is relevant to the job. (Then, if

several others are equally qualified for the job, your uniqueness may be the reason to choose YOU.)

6. Be specific about what you are asking for and what you are offering. Make it clear which position

you’re applying for and just what experience or skills you have that relate to that position.

7. Take the initiative about the next step whenever possible, and be specific. “I’ll call your office early

next week to see if we could meet soon and discuss this job opening,” for example, OR—if you’re

exploring for unannounced jobs that may come up—“I’ll call your office next week to see if we could

meet soon to discuss your company’s needs for help in the near future.”

8. Keep it brief—a few short paragraphs, all on one page.

Yana Parker, The Damn Good Resume Guide © 2002

25

COVER LETTER TEMPLATE Your name

Street address

City, state, zip code

Phone number

E-mail address

LinkedIn URL

(Copy and paste heading from your resume)

Date

Ms./Mr./Dr. recipient’s first and last name

Title

Organization name

Street address

City, state, zip code

Dear Ms./Mr./Dr. Last Name,

Paragraph 1: State why you are writing, how you learned of the organization or position, and basic information

about yourself. If you are writing at the suggestion of someone who knows the recipient, say so.

Paragraph 2: Tell why you are interested in the employer or type of work the employer does (Simply stating

that you are interested does not tell why, and can sound like a form letter). Demonstrate your knowledge and

interest in the organization, and use specific examples to show how your background and skills qualify you for

the position. Try to relate your background and experience to the employer or position. Mention specific

qualifications which make you a good fit for the employer’s needs. (Focus on what you can do for the

employer.) This is an opportunity to explain in more detail relevant items in your resume.

Paragraph 3: This paragraph is optional and is recommended for elaborating on particularly relevant or

impressive details included in your resume.

Paragraph 4: Indicate that your resume and other supporting materials are enclosed. Reiterate your interest in

the position and your desire to meet for an interview. State your plans to follow up via e-mail or phone within a

certain period of time and invite the employer to contact you to request additional information. Lastly, thank the

employer for his/her consideration.

Sincerely,

Your signature (on a hard copy letter)

Your name (typed)

(Source: http://www.american.edu/careercenter/Cover-Letters.cfm)

26

COVER LETTER SAMPLE Anita Job

Berkeley, CA 94215 | (123)456-7890

nitajob@helpme.com

https://www.linkedin.com/in/NitaJob-9b8c

January 21, 2016

Ms. Rhonda West

Customer Service Manager

Acme Sales Inc.

123 Corporate Blvd.

Somecity, CA 98197

Re: Customer Service Representative Opening (Ref. ID: CS300-Denver)

Dear Ms. West:

I was excited to see your opening for a customer service rep, and I hope to be invited for an interview. My

background includes serving as a customer service associate within both call-center and retail environments.

Most recently, I worked on the customer service desk for Discount-Mart, where my responsibilities included

handling customer merchandise returns, issuing refunds/store credits, flagging damaged merchandise for

shipment back to vendors and providing back-up cashiering during busy periods.

Previously, I worked within two high-volume customer-support call centers for a major telecommunications

carrier and a satellite television services provider. In these positions, I demonstrated the ability to resolve a

variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician

delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of

56 to 60 calls per day.

Furthermore, I have strong computer proficiencies in MS Word, MS Excel and CRM database applications and

a years of relevant college coursework (business major, list courses taken and projects completed). Please see

the accompanying resume for details of my experience and education.

I am confident that I can offer you the customer service, communication and problem-solving skills you are

seeking. Feel free to call or email me to arrange an interview. Thank you for your time and consideration—I

look forward to learning more about this opportunity!

Sincerely,

Nita Job

(Source: http://www.monster.com/career-advice/article/sample-cover-letter)

27

SAMPLE REFERENCES PAGE

Jane Doe

1800 Broadway Street, San Francisco, CA 98888

(415) 888-2222, JDoe@yahoo.com

REFERENCES

Title* and Name

Company

Address

City, State, Zip Code

Work Phone

Personal Phone (optional)

Relationship, if not obvious

Which of your qualifications this person can discuss

Title* and Name

Company

Address

City, State, Zip Code

Work Phone

Personal Phone (optional)

Relationship, if not obvious

Which of your qualifications this person can discuss

Title* and Name

Company

Address

City, State, Zip Code

Work Phone

Personal Phone (optional)

Relationship, if not obvious

Which of your qualifications this person can discuss

Title* and Name

Company

Address

City, State, Zip Code

Work Phone

Personal Phone (optional)

Relationship, if not obvious

Which of your qualifications this person can discuss

*For example: supervisor, long-time friend, colleague, minister/rabbi/imam, client, teacher, etc.