DWAYNE PARKER(706) 483-7638 | dparker0119@yahoo.com | P.O. Box 57 | Chatsworth, GA 30705

PROFESSIONAL PROFILEA seasoned professional and effectual leader with a proven ability to train and direct as a Company Trainer/Facilitator, Strategic Retail Advisor, Retail Store Management/Advisor, Business Relations Manager, Lending Management/Finance and Operations Leadership.

25+ years of strong inside/outside sales and management experience Master of presentations Team builder with high level coaching qualities Powerful, but gentle closing abilities Passion for gaining personal relationships with peers and clients

EDUCATIONMaster of Education in Teaching & Learning Bryan College – Dayton, TN Anticipated Graduation: May 2017

Relevant Coursework: Assessment & Evaluation for Student Growth, Design & Implementation of Curriculum, Cooperative Teaching & Team Processes, Teachers as Leaders, Educational Research and Instructional Technology for Educators

Bachelor of Science in Business Administration Bryan College – Dayton, TN 2012

Specializations: Organizational Management and Healthcare

WORK EXPERIENCEStore Manager Sears & Roebuck – Dalton, GA 2015 – Present

Oversee all functions of sales driving including the daily sales plan, company rewards card and customer loyalty program

Deliver on-the-floor coaching and training of sales associates on a daily basis and provide instant feedback Manage all store operations including merchandising, planograms, price/signing programs and

logistics/receiving Drive all key metrics of sales/operations forecasting and planning and chart monthly profit and loss (P&L)

statement Perform scheduling, facilitating annual training for entire staff, hiring/terminations and payroll Communicate promotional opportunities to customer base via social media platforms including Facebook

and Instagram Collaborate daily with the Nashville Market Leaders to ensure all normal and or new directives/metrics

are being monitored, measured, and implemented when needed Collaborate throughout the day with the stores leadership team to evaluate each department and

associate performance

Regional Service Excellence Trainer Belk & Co. – Dover, AL 2013 - 2015 Drove all key metrics within the 17-store region including sales, operations and human resources Implemented new programs at stores consisting of new strategic direction such as Work Force

Management, Reflexis Scheduling, Store Fulfillment, Service Excellence – 101, 201, 301, 401 ROCC (Receiving Truck Process)

Trained new managers through Performance Management & Connected Culture classes Facilitated Service Excellence classes for new managers and employees throughout the Knoxville, TN

region

DWAYNE PARKER(706) 483-7638 | dparker0119@yahoo.com | P.O. Box 57 | Chatsworth, GA 30705

Advertise promotional opportunities to customer base via social media platforms including Facebook, LinkedIn, Twitter, and Instagram

WORK EXPERIENCE (CONTINUED)Sales Team Manager Belk & Co. – Dalton, GA 2011 - 2013

Oversaw and directed sales staff of approximately 50 with the Men’s, Juniors, Shoes and Accessories

departments Managed and directed the stores Relentless Customer Care (RCC) Program to ensure quality services were

administered Designed company floor plans and merchandising departments to increase sales and accessibility to

products

Sales Professional Grant’s Sporting Goods – Dalton, GA 2005 – 2011 Marketed merchandise by modeling and displaying various items inside the store and television

commercials Managed all outside corporate contracts and for local and out-of-state contacts with vendors Established rapport with customers and vendors by communicating efficiently and respectfully

Sales Representative Brooker Ford – Dalton GA 2004 – 2005 Earned certifications by Ford as a new and used sales representative Met or exceeded all monthly sales objectives consisting of monthly sales goals and quota Demonstrated and upheld standards of integrity and efficient customer care to enhance customer

experience

President/Co-Owner P&C Motors – Dalton, GA 2001 - 2004 Maintained accurate records of payroll, taxes retail purchasing and wholesaling Supervised all functional operations for used car dealership including serving as the primary salesman,

decision maker, finance director, human resources and inventory purchaser Negotiated loan amounts and interest rates with customers and lending institutions Managed financing for all internal sales contracts, bank contracts and loans

CERTIFIED TRAINING Sales Management & Leadership Academy (2016) Train the Trainer (RCC) (2014) Relentless Customer Care (2013) Sales Management Certification Program (1996, 1997, 1999) Customer Service Training (1991)

ADDITIONAL SKILLS Effective Communication Negotiation Leadership & Management Coaching/Training Team Builder Planning/Time Management Community Awareness

DWAYNE PARKER(706) 483-7638 | dparker0119@yahoo.com | P.O. Box 57 | Chatsworth, GA 30705

Fluency in Microsoft Office (Outlook, Word, Excel, PowerPoint), Google Docs, Adobe