BALAKRISHNAN.VR

E: bkrish1984@gmail.com M: +91-9841146620

PROFESSIOANL SUMMARY:

Business Analyst |MIS – Reporting with over 10 years of experience in General Insurance, Telecom and ITES industries.

Certified Lean Six Sigma Green Belt and expertise in gathering, analyzing and optimize the current process based upon data analysis.

Strong analytical skills; ability to analyze and interpret information in multiple view points. Experience in designing dashboard based on business requirement and implementation of automated reporting and

efficiencies using MS Excel.

CORE COMPETENCIES: Excel VBA Developer UAT & Testing Advanced Excel Modelling Forecasting and Planning Experience in Preparing Dashboard Budgeting Strong Analytical Skill Good Presentation Skills Data Mining Business Process Improvement Process Analysis & Redesign Working Experience in SAP, SAP BW, Siebel CRM

& CRM Smart Client

ACADEMIC CREDENTIALS:

MBA in Human Resource Management with 62.68% at 2010, University of Madras B.Sc (Chemistry) with 59.36% at 2005, Presidency College Higher Secondary with 69.41% at 2002, I.C.F. HS School SSLC with 84.20% at 2000, W.P.A HS School

LSSGB - Certified Lean Six Sigma Green Belt at 2016, KPMG

CAREER CONTOUR:MIS ANALYST JUN 12 – TILL DATECHOLAMANDALAM MS GENERAL INSURANCE COMPANY CHENNAI

Functioning as a single point of contact for top level management. Responsible for publishing daily, weekly and monthly Dashboard to all the top level management. Involved in preparing Budget for Banca channel. Performing User acceptance test immediately after every build. Experience in preparing BGMC’s presentation for the conference. Responsible for checking the daily achievements. Coordinate with top management in understanding different process plans, business process, and functionality in

depth. Coordinate with all the branches (PAN India), diagnosing the issues and needs to resolve the same. Every month needs to send the commission details to all the channel partners. Coordinating with the renewal team and get the renewal notices on time, sharing the same to all the branches before

60 days of RED. Designing employee incentive schemes to drive business efficiently. Experience in calculating the incentives for employees on monthly basis based on their target. Experience in handling multiple projects & stake holders.

Tracking new initiative and impact Working to automate repetitive tasks and processes in order to maximize performance. Collating business requirements, then translating these into functional specifications and detailed test plans. Supported upper management in various business operations. Experience in creating new report/dashboard based on the business requirement.

UAT COORDINATION:

BI tool implementation. Coordinated with Third-Party Business analysis team for Banca Transformation and awarded Best data support for

project execution at 2014. Testing for CRM tool and launched successfully as per business use. ERS tool launch.

SENIOR EXECUTIVE – OPERATION MIS APR 11 – JUN 12SUTHERLAND GLOBAL SERVICES PVT LTD CHENNAI

Responsible for capturing the day-to-day activities and publishing the reports to top management. Coordinating the activities on the production floor with the operations team, production team managers and team

leaders. Preparing Revenue calculation for the whole program and sending across to the clients & invoice team. Analyze the data and help the business use the same for decision making. Monitor Real-time adherence of schedules and schedule changes, etc., Keeping track of the attendance and Aux abuse of the agents. Responsible for providing timely reports and presentations to the top management. Responsible for Data Management, Deep drive analysis on Program performance metrics. Knowing the daily performance of the Agents and Team leads through surveys and publishing the Performance-

Dashboard on daily, weekly and monthly wise. Analyzing the data to provide suggestions on improvement of the production. Responsible for Automation of reports, and Analyze data’s.

CUSTOMER SOLUTION REP - II AUG 08 – APR 11

HEWLETT PACKARD CHENNAI

1. Automation: Responsible for process automation and contracting renewals for smooth production activity. Consolidating whole month productivity report & presenting it to the customers.2. Quality Control Responsible for quality checks on all the process completed by all the process associates within my team. Responsible for finding out Errors if any, and ensure that contract has been processed as per of Six Sigma process. Processing of contracts for US, Canada and Latin American Countries. Completing the given task within the TAT for each and every contract.

The entire process was handled through SAP Application Package.

SENIOR EXECUTIVE - WEB RESEARCH SEP 06 – JUL 08MOBIUS KNOWLEDGE SERVICES PVT LTD

CHENNAI

Sending daily report to the project manager. Allocating catalogues to team as per priority.

Resolving query Checking pricing for all the products. Doing Quality check for all the products. Marking Errors if the product is not processed on the basis of Six Sigma. Ensuring the order is completed within TAT.

MEDICAL REPRESENTATIVE SEP 05 – APR 06SPIC PHARMA

CHENNAI Making presentations to doctors. Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged

appointments or regular 'cold' calling. Promoting companies major products directly to GP's and hospital doctors. Monitoring competitor activity and competitors' products. Working with team managers to plan how to approach contacts and creating effective Business plans for making sales in a particular area.

ACHIEVEMENT:

Achieved Best Team Support award to find out fissure in the process in Cholamandalam MS General insurance company at 2016.

Achieved best performance award for supporting data to Third-Party Business Analysis team for enlarging business revenue in Cholamandalam MS General insurance company at 2014.

Achieved Quarterly Award for creating the dashboard and streamline the incentive process in Cholamandalam MS General insurance company at 2013.

Achieved Platinum Award for Habitual Attendance in Sutherland Global Services Pvt Ltd at 2012.

PERSONAL DETAILS:

Date of Birth: October 22nd, 1984

Gender: Male

Nationality: Indian

Marital Status: Married

Languages Known: English, Telugu and Tamil

Date:

Balakrishnan.VR