Resume - Atul Srivastava

Atul Anand Srivastava

[email protected]

Mobile: 91+9545800023

of 4

Proficiency Forte

Over 4.9 years of experience in infrastructure management, hands on experience on Active Directory Services, Server platforms like Windows 2003/2008R2/2012, SCOM 2007,2012.

Extensively Worked in Client-facing roles and with an excellent track record of successful completion of

complex programs thru management of stake holders, budgets, vendors, local officials and partners while ensuring proper governance.

A highly dependable and organized computer professional in a fast-growing and dynamic organization,

having 4.5 years of IT experience in windows system Administration. Managing, Troubleshooting and Maintenance of Windows systems and network.

Technical Skills

Hardware Platforms Dell and HP Physical Servers and Virtual Servers.

Operating Systems Citrix XenApp 6.0, VMware Vsphere, Windows Server 2003/2008R2/2012 &

Windows 7/8.

Networking Network Topology, DNS,DHCP, IIS and VPN. Configuration, Maintenance and Troubleshooting Basics of Switches.

Technology & Tools Active Directory Management, Configuration & Troubleshooting. Remote Server management: Putty and HP ILO.

Monitoring Tools: Nagios, Passeler AG, SCOM 2007/2012, HP Insight and IP Monitor. Ticketing Tools : Service Now, Remedy. Citrix : XenApp 6.0, Director, Citrix Studio,Citrix clients and server management.

VMware Technology: Creating and managing Virtual Machine.

Relevant Experience

Name of the Company Designation Duration

Cognizant Technology India Pvt.Ltd Sr. System Engineer Aug 2015 - Til l Date

Infosys Limited Sr. Technical Support Engineer Jan 2013 - Aug 2015

Web Quality Software Solution Pvt.Ltd System Analyst Jul 2011 to Sep 2012

Cognizant Technology India - Pune

Client UBS - United Bank Of Switzerland - Swiss Bank Position Windows Support Team.

On Site Travel SINGAPORE (AUG 2015 to Jan2016)

Environment Citrix XenApp 6.0, Windows Server 2003/2008 & 2012, Active Directory Services, VMware vSphere.

Contribution Application Support - (login Issue, Application Password Reset, User/Account Creation)

High level understanding of creating and managing user’s in Active Directory.

Performing daily RAM Map on Profile Server and App Data Server for Performance tuning for Citrix XenApp servers.

Cloning of Server's in VMware Environment.

Configuring and launching Websites in Citrix Server's.

Troubleshoot XenApp related complex technical issues raised by Citrix customers worldwide

with farms varying from small scale to enterprise level .

https://www.vmware.com/go/download-vsphere


[email protected]

Mobile: 91+9545800023

of 4

Troubleshooting Application Based Issue in Citrix environment.

Managing & Configuring Corrupted VDI's for user's.

Good understanding of login and access related issues and assisting customers troubleshoot

the same to resolve Citrix related issues. Managing User's Corrupted Profile and creating a new Profile in Citrix Environment.

Performing Account Lockout issue on User's Account and finding out the Root Cause.

Configuration of DHCP Scope.

Reboot of server's from VMware and Creating a snap shots.

Ticketing Tool used - Service Now

Infosys Limited - Pune

Client Level 3 ( North America) - North American Citrix Customers

Position Citrix Support - L2 Support TSG Windows Team.

Environment Citrix XenApp 6.0, Windows Server 2003/2008 & 2012, Active Directory Services, VMware vSphere. Contribution Installation, Administration and Troubleshooting of Windows2000, 2003 & 2008 Server

High level understanding of creating and managing user’s in Active Directory.

Performing daily RAM Map on Profile Server and App Data Server for Performance tuning for

Citrix XenApp servers. Cloning of Server's in VMware Environment.

Configuring and launching Websites in Citrix Server's.

Troubleshoot XenApp related complex technical issues raised by Citrix customers worldwide

with farms varying from small scale to enterprise level . Troubleshooting Application Based Issue in Citrix environment.

Managing & Configuring Corrupted VDI's for user's.

Working on mixed environment issues consisting of XenApp, XenDesktop, Xen Server,

Provisioning Services and various other Citrix product issues and collaborate internally and

resolved complex issues Work on root cause analysis requests raised by Citrix Customers and Partners.

Good understanding of login and access related issues and assisting customers troubleshoot

the same to resolve Citrix related issues. Managing User's Corrupted Profile and creating a new Profile in Citrix Environment.

Configuring share Drive's for New Join client user's in Windows Server Environment.

Creating Ftp Accounts as per the User's Request-(CDR).

Performing Account Lockout issue on User's Account and finding out the Root Cause.

Configuration of DHCP Scope.

Reboot of server's from VMware and Creating a snap shots.

Ticketing Tool used - Remedy

Client Poyry Engineering and Consulting - FINLAND

Position L2- Technical Support

Environment Windows Server 2003/2008 & 2012, SCOM2007/2012, Windows XP, Windows7.

Contribution Server Management/Configuration - Microsoft Windows 2003/2008R2/2012. Deployment of Microsoft Security Patches on the servers.

Decommissioning the Servers with Metadata clean-up after the confirmation from

onshore leads in Windows Server Environment.



[email protected]

Mobile: 91+9545800023

of 4

Configuring Organizational Unit, Transferring FSMO Roles, Raising Functional Levels,

Configuring DNS and DHCP in Active Directory Environment.

Troubleshooting Windows Server's Disk, CPU, Memory and PING Issues.

Planning and Implementation of Change management procedure to improve the server

functionality. Knowledge of Kerberos Authentication in Active Directory.

Restoring l ingering Objects from Active Directory.

Server rename after the migration has completed.

Troubleshooting and maintenance of the system related calls within SLA.

Successfully upgraded SCOM client on 500+ servers from SCOM 2007 to SCOM 2012.

SCOM 2012 Agent Deployment on Domain Controller Servers.

SCOM 2012 Agent Deployment on untrusted Domain Servers.

Resolving issue like Credentials, Heart beat Failure in SCOM2012 for New/Old added

Servers.

Performing Health tune up of the servers.

Daily Ticket management using Service Now.

MIS Reporting : daily and weekly reporting of the compliance details to client. Compliance details include the Windows update Antivirus infected machines, mapping

of the Project team members with correct asset.

Web Quality Software Solution Pvt.Ltd - Pune

Client Internal IT Support

Position System Analyst

Environment WindowsXP,Windows 7 & 8.

Contribution Configuration of Windows Server 2003/2008R2/2012 With AD Services.

Configured Domain, Domain Controller, OU in Windows Servers.

Transfer the FSMO roles to the dedicated servers.

Decommissioning the Servers with Metadata clean-up after the confirmation from IT

Project Manager. Granting permission to user and groups and preference to the work stations.

Creating and resetting User/Password in Active Directory Environment.

Providing technical support for hardware/software configuration and applications.

Utilized Remedy for call logging.

Provided deployment end user support for Windows XP, MS office 2007 and other

Desktop Software. Remote monitoring and management of systems.

Troubleshooting and maintenance of the system related calls within SLA.

Installation and Configuration of the client software's l ike VM, Windows 7, MS outlook,

Photoshop and others application and network Software's Taking ownership of the issue and preparing Document for Root cause.


[email protected]

Mobile: 91+9545800023

of 4

Extra Skills

Configuring PaesselerAG Tool in test environment for Monitoring Servers.

Last Known Good Configuration

System Restore, Back up in windows 7/ 8.

Configuring Virtual Machine in VMware as per the request.

Achievements

MS 70-410 Installing and configuring Windows Server 2012 - Certification

MS 70-411 Administering Windows Server 2012 - Certification

Certification in Configuration and managing VMware vSphere from Infosys Technology.

Certification in CCNA CISCO Network Administrations.

Taken Session's on Windows Server 2008 Technology via Conference Meeting in all DC located in

offshore ( INDIA).

Academic Credentials

Education Year College/ University Place

BSC-IT 2010 Bharati Vidyapeeth University Pune (Maharashtra)

S.S.C 2005 King George Inter College Lucknow(Uttar Pradesh)

H.S.C 2003 King George Inter College Lucknow(Uttar Pradesh)

Personal Details

Passport Number G8225944

Gender/Martial Status Male/ Unmarried

Date of Birth 29-12-1987


Resume - Atul Srivastava

Documents

Transcript of Resume - Atul Srivastava