KUMARAN K# 49/32,Malathi Nilayam,3rd Main,Nehru Street, A.N.Pura, Udayanagar, Bangalore – 560016.Karnataka.

Mobile: +91(9845972051)email: kumaran.030@gmail.com

OBJECTIVEMy objective is to continually expand and develop my domain skills on all fronts. To find and succeed in a fast-paced and demanding environment where my skills and thirst for performance can be exploited to further improve the organization’s operational excellence.

EDUCATIONQualification Centre, location.

M.B.A (OM)

B.E (TC)

Indira Gandhi National Open University (IGNOU), Bangalore.

Ambedkar Institute of Technology, Bangalore.

COMPETENCIES 5.8 years of experience in the ITES and BPO Services sectors. Global client handling experience across different cultures. Strong affinity for technology and excellent computer literacy. Well-developed consulting, analytical, interpersonal and communication skills. Team Management, Client Management, Service Level Management & Time Management.

PROFESSIONAL EXPERIENCE:Team Lead – CSS Corp India Pvt LtdClient: Aruba networks International, Inc., USA

[April/ 2014 – Till Date]

Managing a team of 17 Network Engineers in the Service Delivery domain. Supervising and ensuring that the team meets the set SLA. Conducted extensive interviews to identify and recruit talents for requirements across the process. Responsible for managing the Service Level interval wise and taking necessary steps in the real time and

managing the Queue. Responsible and accountable for the efficient running and quality output of the project with respect to

Service Delivery. Ensuring that the Service Level of the project meets the set target. Executing Quality Process Auditing and Process Compliance Auditing. Tracked the CSAT feedbacks of customers, analysed the cause and reached the customer and shared the

feedback with the clients. Reviewed the internal bugs posted by the engineers and contact the next level and engineering team for

the next action steps on a weekly basis. Reviewed all the closed cases to confirm whether the exact closed reason been selected on cases and

coached the engineers on the same for the past 4 quarters. Reviewing all the cases of the engineers wise on a weekly basis and provided the next action steps to

proceed further and escalated the cases whichever are unable to progress. Continually reviewed and developed the training courses to meet the changing demands.

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Curriculum Vitae

Network Specialist – CSS Corp India Pvt LtdClient: Aruba networks International, Inc., USA

[March/ 2011 – April 2014]

Troubleshoot all Level 1 and level 2 cases over remote sessions with the focus on client satisfaction. The criticality of the issue varies between the customers across the world that includes leading universities, hospitals and other corporate and military deployments. Supporting implementation of 802.11a, 802.11b, 802.11g, 802.11n networks in enterprise products

Involved in both email and phone support for wireless support of the customers worldwide. Configuring and troubleshooting Aruba related products (600 series controllers, 3000 series controllers,

6000 series, 7000 series Mobility controllers, 2500 and 3500 Mobility Access Switches and Access points – AP- 90, 100, 120 , 130, 175, 200 series)

Filing of bugs with the Product Development, identified due to incorrect working of specific hardware / software / firmware & crashes that could occur in wireless gear.

Troubleshooting of scenarios include client connectivity issues, RF Coverage, Configuration assistance for specific needs & requirements of broken gear.

Coordinating with SE (System Engineer), Engineering team and other internal team with end-customer based on the need.

Work on complex problems that requires in-depth fault analysis and troubleshooting skills Simulate problems in lab Securing wireless networks involving multiple Access Points using WEP & WPA Encryption technologies Configuring and troubleshooting VRRP and MASTER-LOCAL switches. Configuring VLAN’s, Spanning Tree and enabling Routing. Configuring Captive Portal Authentication for WIFI Guest Users. Configuring and Troubleshooting WIFI Roaming Issues. Configuring ACL’s and User Roles for all WIFI Clients Configuring the BSSID and mapping the AAA authentication Optimizing Broadcast and Multicast Traffic in air to increase the client’s performance

Testing Engineer– United Telecom LimitedBSNL, India

[Feb 2010 – March / 2011]

Analysis of Alarm conditions and Diagnostics of Ether-Mux Troubleshooting possible Alarm types of the field return telecom devices Configuring WAP520-Router through Security Device Manager: Winbox or LCT Configuration includes interfaces configuration, DHCP, firewall and NAT configurations as required Performing Bandwidth test to check the performance of the Wireless Access Point Testing and debugging of Multiplexer, De-multiplexer, OADM and ROADM Good Knowledge on PFA-30(Digital Communication Analyser) as source for BER test

Technical Certifications:

Certified as Aruba Certified Mobility Associate 5.0 Certified as Aruba Certified Mobility Professional 6.1 Cisco Certified Network Associate

IT SKILLS:

Network O/S : Configuration of Aruba Controllers (200,800, 2400, 600 series, 3000 series, M3), Aruba

Switches (S1500, S2500 & S3500) Aruba thin and Fat access points, Remote Access points, Authenticating Servers and Mesh Environment.

Services : DHCP, DNS, ADS, LDAPSwitching Skills : VLAN, Access, Trunk, VTP and VRRP, DHCP, DNS, ACL's, NATWireless : 802.11a/b/g/n, Wireless Security, 802.1x, captive portal

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Curriculum Vitae

INTERESTS and ACTIVITIES: Like playing Cricket and Volley ball

Enjoy listening to music

PERSONAL INFORMATION

Name : Kumaran K

Father’s Name : M Kannappan

Date of Birth : 30/01/1986

Gender : Male

Nationality : Indian

Language Known : English, Kannada, Tamil

I assure that if given me an opportunity I shall prove myself as a big asset for the company.

Date__________Place___________

(Kumaran K)

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