Stephen Carson

OBJECTIVE: Accomplished technical professional seeking to leverage extensive background in engineering, customer and warranty service in a technical manager’s position. Extremely motivated for career change goal and eager to contribute to a company's technology division.EDUCATION:8/2014-present Western Carolina UniversityMajor: Masters of Engineering Technology Expected Graduation May 2017Course work completed Includes:Engineering management and communication systemsManufacturing research and analysisDesign for 6 sigma manufacturingAdvance issues in Technical and Professional writing7/2001 Montreat College, Asheville, N.CBachelor's DegreeMajor: Business Administration.Course work completed Includes:Financial and Managerial Accounting, Statistics, International Business, BusinessCommunications, Marketing Management, Business Law and Ethics, Marketing Economics,EXPERIENCE:11-2015 - Present: Current, Powered by GE

Technical Project Manager Direct interaction with customers to solve complicated issues Technical support expert for Outdoor LED solutions. Developed and published product trouble shooting guides Specification reviews for utilities and municipalities. Training and support for Customer service and Sales Groups. SAP Expert for quality and product transactions.

11-2003 – 11-2015: General Electric Lighting Systems Hendersonville, NCSenior product support

Site Responsibility for Hendersonville PSO organization. Travel to customer sites to provide support and repair of quality issues. Responsible for providing product support and troubleshooting of field issues. Processing and resolution of customer warranty claims Identifying and reporting potential quality issues. Requesting quotations and coordination orders from outside vendors Six sigma Green belt training

2/1990 - 12/1992: General Electric Lighting Systems Hendersonville, NCEngineering Assistant

Documentation of new products from Customer requisitions Answer and solve factory problems Miscellaneous product updates

Stephen Carson

Transferred complex die-casting drawings to AutoCAD. Conversion of old hand drawn wiring diagrams to a standardized AutoCAD format.