Mohamed Ahmed Bayoumi

Email : modomodomax@yahoo.com

Phone no: +971552367098

Date of birth: April 14 1988

Nationality: Egyptian

Residence U.A.E, Dubai

Personal statement

Seeking a challenging position in a progressive company where my knowledge,

skills and work experience could be utilized in the most productive, innovative and

resourceful manner and also provide growth, training and career development

opportunities in the field .

Employment experience:

Position : store in charge

Company location: al tayer group Armani Collezioni

Company description: 15th December 2015 _ present (mall of the Emirates)

Key responsibilities:

Support the store manager in defining new initiatives that are relevant and promote organizational growth through training activities.

Fully responsible in training, guiding and developing less experienced staff.

Good communicational skills with the ability and credibility to build strong relationships and to operate all level are essential.

Working closely with the definition of standards of operations with the staff and challenge, support and develop staff in achieving this goal.

Develop sales staff in ensuring they achieve or exceed target. Develop strong product knowledge, provide regular product knowledge and sales training to team.

Provide consistent and accurate feedback to buying team with regards to merchandise selection, missed opportunities and other opportunities to grow the business.

Create and implement an ambiance appropriate to the prestige luxury image of the store.

Maximize sales by implementing and monitoring sales assistant’s client books and sales ability.

Assuring that the customer satisfaction is constantly pursued and restored.

Ensure that store procedures and guidelines for merchandise display and storage are implemented.

Efficiently and effectively manage store stock, according to KPIs Actively ensure the application of security, sales and stock processes

and procedures. Ensure manpower scheduling makes optimal use of resources. Attend as required and always contribute to regular line management

and team meet.

Position : sales consultant

Company, location: al tayer group, U.A.E Dubai

Company description: Jan 2015 _ March 2016 emporio Armani (mall of the emirates) March 2016 _ present –Harvey Nichols – Armani collezioni (mall of the emirates) Period: Jan 2015 - present

To deliver excellent customer service through: identifying customer needs , offering advice and demonstrating suitable products , building relationships with key customers and ensuring store standards are maintained in order to achieve sales target and cultivate customer loyalty.

Key responsibilities:

Welcome and greet every customer in a warm and friendly manner & demonstrate excellent service at all times.

Identify customer needs through asking questions, confidently recommend and demonstrate appropriate products, recommend link products at every sale opportunity, close the sale.

Receive cash or payment in any authorized modes from customer, issue receipt against their purchase and provide professional cash point service.

Recruit customers for database, accurately entering their details on the system.

Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.

Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.

Maintain clean and organized display, fitting rooms and stock areas manager in order to replenish and maintain optimum stock.

Check stock levels daily and inform of depleting stocks to the store. Comply with all company policies and procedures including

refund and exchange policy, security, health and safety.

Position : supervisor Company, location: sacoor brother`sPeriod: November 2013_desember 2015 Responsible for assisting the manager with the day operational running of the store. In charge of ensuring that the store meets its sales targets and operational goals. Constantly working to develop and increase sales under the supervision of the store manager.

Responsibilities : Working with the store manager to improve operations, sales and

profitability. Running promotional campaigns to market product. Continuously reviewing and managing team performance. Ensuring that all work is carried out to the highest standards. Supporting customers and other members of the team with sales

advice and product support. Reviewing customer feedback and then suggesting ways to improve

processes and service levels. Managing professional relationships with suppliers.

Position : sales consultant

Company, location early learning center

Period: April 2011 _ October 2013

To assist customers in finding and purchasing the required merchandise in a retail environment. To encourage customers to purchase products. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services, help the customer to get the best stuff.

Key skills and competencies

Personal skills:

Great customer service with effective communication skills. Having a warm, friendly and engaging personality. Strong sense of responsibility and desire to get things done

properly. Proactive and able to use initiative when solving problems. Strong motivated and adaptable to new professional tasks. Dedicated, dynamic and ambitious person. Career minded and professional at all times. Well organized and team player.

Languages:

Arabic : Mother tongue English : fluent

Academic qualification:

2006-2009 ; graduated from faculty of law Benha university (All reference number in valid in case of require)

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