Resume
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D ONNA S IMPSON 1416 Bradley Turn Telephone: (708) 302-1723 Bourbonnais, Illinois 60914 Email: [email protected] SUMMARY Dynamic and goal-focused office professional with a wealth of operations, administrative and executive support experience. Successful experience planning and directing business affairs and supporting clients, senior managers and inter-departmental personnel. Strong communication, interpersonal, problem solving, multi-tasking and organizational skills. Expertise includes: Office & Administrative Processes Executive Assistance & Management Support Transactions & General Bookkeeping Business & Communication Technologies Document Preparation & Filing Confidential Correspondence & Reports Project & Workflow Management Appointments & Calendar Management Computer skills include Advanced Microsoft Office (Word, Excel, PowerPoint & Outlook), along with Microsoft Publisher and keyboarding of 60-70 wpm. Professional Credentials: > Residential Mortgage Lending Certification – The Institute of Financial Education > Registered (Inactive) Notary Public – National Notary / State of Illinois EXPERIENCE INDEPENDENT REAL ESTATE CONTRACTOR , Bradley, Illinois 4/2013 to Present Administrative Assistant Deliver a high level of administrative assistance to a licensed real estate broker while providing leadership and direction to a two-person support team. Ensure efficiency and accuracy of daily office and bookkeeping operations to aid in acquisition, sale and rental of residential and commercial units. • Prepare accounts receivable, accounts payable, transaction records, expense reports and other general ledger bookkeeping for property management of both homes and apartment complexes. • Manage all phone communications, interpersonal relations and business calendars with tenants and maintenance vendors. • Complete projects as needed: perform a large volume of data entry, particularly MLS input, along with research for due diligence of prospective properties. FIRST NATIONAL BANK OF GRANT PARK, Bourbonnais, Illinois 9/2005 to 6/2010 Bank Teller, Loan Processor Service-oriented position with responsibility for providing deposits, withdrawals and transfers of savings, checking, CD and other accounts. Established a record for surpassing goals for product promotion and referrals. • Performed routine bank transactions, including deposits and withdrawals of cash and negotiable instruments from personal/business accounts. • Involved in all underwriting operations: issuing new policies, endorsements, cancellation notices, non-renewals/renewals and account/service problem solving. • Handled the complete submission process for many types of loans: performing application data entry, ordering and review of preliminary title work, credit reports, appraisals, et al. • Ordered employment verifications, title liens, appraisal reports, payoff statements and mortgage verifications. • Prepared closing statements and all related documents/reports.
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DONNA SIMPSON1416 Bradley Turn Telephone: (708) 302-1723Bourbonnais, Illinois 60914 Email: [email protected]
SUMMARY
Dynamic and goal-focused office professional with a wealth of operations, administrative andexecutive support experience. Successful experience planning and directing business affairs andsupporting clients, senior managers and inter-departmental personnel. Strong communication,interpersonal, problem solving, multi-tasking and organizational skills. Expertise includes:
Office & Administrative Processes Executive Assistance & Management Support Transactions & General Bookkeeping Business & Communication Technologies Document Preparation & Filing Confidential Correspondence & Reports Project & Workflow Management Appointments & Calendar Management
Computer skills include Advanced Microsoft Office (Word, Excel, PowerPoint & Outlook),along with Microsoft Publisher and keyboarding of 60-70 wpm.
Professional Credentials:> Residential Mortgage Lending Certification – The Institute of Financial Education> Registered (Inactive) Notary Public – National Notary / State of Illinois
EXPERIENCE
INDEPENDENT REAL ESTATE CONTRACTOR, Bradley, Illinois 4/2013 to PresentAdministrative AssistantDeliver a high level of administrative assistance to a licensed real estate broker while providingleadership and direction to a two-person support team. Ensure efficiency and accuracy of daily officeand bookkeeping operations to aid in acquisition, sale and rental of residential and commercial units.• Prepare accounts receivable, accounts payable, transaction records, expense reports and other
general ledger bookkeeping for property management of both homes and apartment complexes.• Manage all phone communications, interpersonal relations and business calendars with tenants
and maintenance vendors.• Complete projects as needed: perform a large volume of data entry, particularly MLS input,
along with research for due diligence of prospective properties.
FIRST NATIONAL BANK OF GRANT PARK, Bourbonnais, Illinois 9/2005 to 6/2010Bank Teller, Loan ProcessorService-oriented position with responsibility for providing deposits, withdrawals and transfers ofsavings, checking, CD and other accounts. Established a record for surpassing goals for productpromotion and referrals.• Performed routine bank transactions, including deposits and withdrawals of cash and negotiable
instruments from personal/business accounts.• Involved in all underwriting operations: issuing new policies, endorsements, cancellation notices,
non-renewals/renewals and account/service problem solving.• Handled the complete submission process for many types of loans: performing application data
entry, ordering and review of preliminary title work, credit reports, appraisals, et al.• Ordered employment verifications, title liens, appraisal reports, payoff statements and
mortgage verifications.• Prepared closing statements and all related documents/reports.
DONNA SIMPSON
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STANDARD BANK & TRUST CO., Shorewood, Illinois 11/2002 to 9/2005Mortgage ProcessorWorked closely with customers from initial interview through closure to prepare and processdocuments for mortgages and real estate/consumer loans, with appropriate counseling andtroubleshooting to ensure maximum customer satisfaction, retention and referrals.• Collected, verified and entered application data; identified potential credit risks and worked
with title companies, appraisers and banks and managed all avenues to successful closing.• Maintained a strong, sustainable network of attorneys, real estate agents and credit vendors to
generate referrals and streamline the flow of loans; assisted officers in closing loans.• Investigated discrepancies between applications and credit reports, employment records, etc. by
requesting documentation and other means of clarification from applicants.
EDUCATION
KANKAKEE COMMUNITY COLLEGE, Kankakee, IllinoisA.A.S. Office Professional (Administrative Assistant), 5/2015• Concentration in Business Administration• Twice recognized on the President’s List of Honor Students• Recognized on the Honors List
Curriculum Highlights:> Microsoft Office Suite > Administrative Office Procedures> Proofreading & Editing > Internet Business Applications> Business Law & Ethics > Human Relations in Business> Business Communication > Successful Customer Service
Completed substantial healthcare studies, including Medical Terminology, Clinical Procedures,Chemistry, Human Biology, Phlebotomy, Anatomy & Physiology and Radiography.
