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Nhi Nguyen (972)762-9088; [email protected] www.linkedin.com/in/nhituyet http://nguyen-nhi.weebly.com/ EDUCATION The University of Texas at Dallas December 2015 B.S. Marketing 3.5 Pursuing M.S. Marketing BUSINESS EXPERIENCE Scruffy Duffies – Plano, Texas June 2011- Present Directed bartending operations, overseeing scheduling , inventory management, and customer service Implemented Service Industry Night to increase revenues during slow weeknights to increase revenue by 30%. Trained and supervised a team of six bartenders to utilize multitasking abilities for a fast paced establishment. Collaborated with management to conduct pour tests in order to minimize loss and maximize profits. Austin Avenue – Plano, Texas August 2006 – July 2011 Expressed high social etiquette in a courteous and professional demeanor in front of customers Executed food and drink orders in a timely manner for bar guests, in addition to preparing beverages for 5 servers. Collected payment from customers in a timely fashion. Broadened customers’ knowledge on spirits, wines, and beers by providing literature and samples of products. Hostess Initiated greetings as the first point of all customer contact in person or on the phone. Informed a team of 6 servers and 3 managers of special requests from customers. Conducted a rotation chart that is fair and attainable for 6 servers. Organized the dining room for upcoming functions involving high volumes of customers. ACADEMIC PROJECT Market Research January 2016 – April 2016
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Nhi Nguyen(972)762-9088; [email protected]/in/nhituyethttp://nguyen-nhi.weebly.com/EDUCATION The University of Texas at Dallas December 2015B.S. Marketing 3.5Pursuing M.S. Marketing
BUSINESS EXPERIENCEScruffy Duffies – Plano, Texas June 2011- Present
Directed bartending operations, overseeing scheduling , inventory management, and customer service Implemented Service Industry Night to increase revenues during slow weeknights to increase revenue by
30%. Trained and supervised a team of six bartenders to utilize multitasking abilities for a fast paced
establishment. Collaborated with management to conduct pour tests in order to minimize loss and maximize profits.
Austin Avenue – Plano, Texas August 2006 – July 2011 Expressed high social etiquette in a courteous and professional demeanor in front of customers Executed food and drink orders in a timely manner for bar guests, in addition to preparing beverages for 5
servers. Collected payment from customers in a timely fashion. Broadened customers’ knowledge on spirits, wines, and beers by providing literature and samples of
products.Hostess
Initiated greetings as the first point of all customer contact in person or on the phone. Informed a team of 6 servers and 3 managers of special requests from customers. Conducted a rotation chart that is fair and attainable for 6 servers. Organized the dining room for upcoming functions involving high volumes of customers.
ACADEMIC PROJECT Market Research January 2016 – April 2016
Conducted a survey through Qualtrics, and analyzed data from 160 respondents to increase revenue retaining the current customers, acquiring new customers, and identifying the current customer satisfaction.
Wrote a 29 page paper about the case study involving the correlations between expenditures and correlation to age and gender to utilize marketing efforts for Scruffy Duffies.
Presented a 20 minute Power Point presentation to a class of 50 to educate students about recommendations for Scruffy Duffies based on the analysis.
ORGANIZATIONSFlag Football Club, UT Dallas - Marketing Manager January 2015 - Current
ADDITIONAL INFORMATION Technical: TABC certified, MS Office, Pinterest, SPSS, Hootsuite, and PreziLanguages: Fluent Vietnamese, Fluent English, Conversational German.Eligibility: USPR
