‍‍Lourdes‍Ortiz3477‍111st‍#3R,‍Corona,‍NY,‍11368 | 9175697057 | lourdesortiz@me.com

Objective

To‍obtain‍a‍retail‍position‍in‍which‍my‍extensive‍experience‍and‍sales‍techniques‍will‍benefit‍the‍company‍by‍retaining‍existing‍customers‍and‍expanding‍the‍customer‍base.

Education

BACHELORS DEGREE IN ECONOMICS |IN PROGRESS| SUNY PURCHASE COLLEGE

Major:‍Economics

ASSOCIATES IN MATH & SCIENCE | COMPLETED| SUNY WESTCHESTER COMMUNITY COLLEGE

Major:‍Liberal‍Arts‍Math‍&‍Science

Skills & Abilities

Operate‍a‍cash‍register‍including‍cash‍transactions‍and‍charges.

Great‍Customer‍Service,‍suggesting‍products‍and‍assist‍customers‍with‍their‍questions,‍problems‍and‍complaints.

Re-stocking‍of‍products‍as‍well‍as‍Price‍merchandise‍utilizing‍price‍guns.

Perform‍ordering‍procedures‍based‍on‍Area/Region‍guidelines.

Fluent‍in‍Spanish‍and‍English.

Experience

SHIFT SUPERVISOR| CVS/PHARMACY | 2013-2015

CUSTOMER SERVICE Greet‍customers‍using‍the‍eye’s,‍hi’s‍and‍help‍at‍all‍times‍and‍assist‍with‍their‍questions,‍problems‍

and‍complaints Handle‍all‍customer‍relations‍issues‍(accidents)‍in‍accordance‍with‍company‍policy‍and‍promote‍a‍

positive‍shopping‍experience‍for‍all‍CVS‍customers Maintain‍customer/patient‍confidentialityMerchandise/Presentation

MERCHANDISE

Price‍merchandise‍and‍stock‍shelves Execute‍the‍display,‍sign‍and‍inventory‍of‍weekly,‍major‍promotional,‍and‍seasonal‍merchandise Execute‍the‍display‍and‍maintenance‍of‍off-shelf‍merchandise

MANAGEMENT

Work‍effectively‍with‍store‍management‍and‍store‍crews Supervise‍the‍store’s‍crew‍through‍assigning,‍directing‍and‍following‍up‍of‍all‍activities Effectively‍communicate‍information‍both‍to‍and‍from‍store‍management‍and‍crews

OPERATION

Open/close‍store Operate‍a‍cash‍register‍-‍including‍cash,‍check‍and‍charge‍transactions,‍bagging‍merchandise Deliver‍deposits‍to‍and‍secure‍change‍from‍the‍bank‍and‍balance‍imprest‍fund Execute‍the‍daily‍cash‍report‍(DCR) Execute‍a‍walk‍through‍of‍the‍store‍and‍establish‍a‍priority‍list Order‍regular‍merchandise,‍maintaining‍accurate‍inventory‍levels‍(using‍order‍guides‍when‍

appropriate)‍through‍the‍use‍of‍the‍Telxon‍machine

HEAD CASHIER| CVS/PHARMACY | 2011-2013

To‍ensure‍customer‍satisfaction‍by‍handling‍each‍customer.‍To‍ensure‍each‍customer‍has‍a‍positive‍shopping‍experience‍and‍to‍remember‍that‍the‍customer‍is‍the‍top‍priority.‍To‍assist‍cashier‍on‍duty‍with‍refunds,‍voids,‍and‍change.‍

RESPONSABILITIES

Operate‍a‍cash‍register‍including‍cash‍transactions,‍checks,‍charges. Maintain‍customer/patient‍confidentiality Maintain‍card‍department:‍order,‍stock,‍inventory,‍signing Maintain‍cosmetic‍department/units:‍clean,‍stock,‍set‍displays,‍sign,‍prepare‍returns‍(UPP‍

system) Assist‍Pharmacy‍personnel‍when‍needed Complete‍minor‍in-store‍repairs‍i.e.,‍carriage‍poles,‍change‍light‍bulbs Work‍out‍reserve‍stock

BEAUTY ADVISOR | CVS/PHARMACY | 2008-2011

To‍carry‍out‍all‍functions‍necessary‍in‍providing‍exceptional‍customer‍service,‍suggesting‍products‍to‍customers‍and‍merchandising‍in‍the‍cosmetic‍department.‍To‍carry‍out‍all‍cosmetic-related‍duties‍delegated‍by‍the‍Store‍Manager.

RESPONSABILITIES

Seek‍out‍customers‍and‍do‍whatever‍you‍can‍to‍ensure‍they‍have‍an‍amazing‍experience‍through‍great‍service,‍including‍targeted‍and‍suggestive‍selling.‍

Provide‍personalized‍service‍and‍build‍relationships‍with‍customers‍during‍their‍store‍visits‍and‍through‍subsequent‍follow-up‍contact.‍

Create‍and‍maintain‍product‍displays,‍end‍caps,‍and‍other‍special‍promotional‍materials‍in‍support‍of‍corporate‍and‍local‍advertising‍efforts.‍

CAHIER | 7 ELEVEN |‍2005-2008

Use‍of‍electronic‍scanners,‍cash‍registers,‍or‍related‍equipment,‍as‍well‍as‍the‍processing‍of‍credit‍or‍debit‍card‍transactions‍and‍validating‍checks.‍

References

Available‍upon‍request.

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