Rajiv Kumar SinghMobile: +91-9898341952Email ID: Rajitfm@gmail.com

SYSTEM SERVICE ASSURANCE & PROCESS MANAGEMENT PROFESSIONAL

OBJECTIVE

To utilize the existing technical competencies and leadership abilities in achieving organizational goals as an Infrastructure Development/Management Professional, while continuously striving for personal and professional growth.

BRIEF OVERVIEW Strong experience in the area of IT Infrastructure Support. Exposure to System Administration of Red hat Linux Flavours & Windows 2003/2008/2012

Servers. Exposure to Network implementation and E-Mail System Management. Implemented effective strategies to achieve positive results and meet organizational goals Effectively identified areas for improvement and implemented procedures to achieve the same

SPECIALIZED SKILLS SCOM 2010/2012, SCCM, SCVMM, DPM 2010/2012. Windows server’s 2003, 2008, 2012 (Standard, Enterprise, Web edition, Datacenter) Windows Exchange Email Server 2007/2010/2013, Lync 2010/2013 Symantec backup Exe 2010/2012, DPM 2010/2012. Virtual server deployment with configuration using Hyper-V and Microsoft SCCVMM. Red Hat Certified Engineer (Linux RHEL-5.4): September 2010, Certificate No.

805010201253734.

NETWORKING / INFORMATION ASSURANCE: Cisco Router, Cisco Catalyst Switch, Cisco ISA570 Firewall, SonicWALL firewall. Switching Technologies (Layer 2/3), Ethernet, Fast Ethernet, Gig Ethernet, VPN, DHCP, DNS,

TCP/IP.

EDUCATION:

BCA from Saurashtra University, Rajkot Gujarat with Second Class (Aggregate 56 %)-Year 2006 H.S.C. (Science) with 65 % from R.N Collage Jr-1, under Bihar Intermediate council Patna year

2003. S.S.C. with 62 % from Bihar education board Patna year 2000.

CERTIFICATIONS & TRAININGS:

PC ENGG (CMS Certificate for Computers Hardware and Operating System Maintenance), N+ (CMS Certificate for Novel Netware System), CCNA*(CMS Certificate for Maintaining of Cisco router and switches), MCSA*(CMS Certificate for Microsoft System), Red Hat Certified Engineer ( Linux RHEL-5.4) September 2010, Certificate No.

805010201253734STRENGTHS

Strong technical aptitude and knowledge in field of IT Support and System Administration Committed and perseverant with an ability to initiate change. Constant learner with ability to gather and imbibe new knowledge. Ability to take a stand and effectively present the advantages to the management, while being

open to criticism. Strong communication and inter personal skills.

PROFESSIONAL EXPERIENCE:

Organization: ATOS IT Services pvt. Ltd. (From May – 2015 to till date.)Designation: System Development Specialist Location: Vadodara (Gujarat)

Currently working as a member of Monitoring Team in AHS (Allscripts Hosting Solutions)-Project of ATOS. Working on System Centre operation manager (SCOM 2012 R2) for Allscripts client which is associated with I.T. Healthcare.

Roles & Responsibilities

Prevent false positive alerts and try to keep monitoring tools performance healthy. Atomized monthly performance reports without manual intervention for all the clients. We

have achieved 100 % success ratio. Identification and resolving the issue of Gary\offline agent on daily basis. Active member of SCOM patch upgradation and accomplished within timeline. Active member of monthly maintenance task accomplished on time. Participated ON Call support, SCM Client Activations (Go live), Schedule downtimes and accom-

plished within timely manner. Respond and delivered services on time: Accomplished the Incidents and requests cases along

with change request to accomplish within SLA. Configuring monitoring Agents on client machines. Troubleshooting alerts. Perform administrative tasks from the Operation Manager console; provide application support

for the SCOM. Create and maintain monitoring and notification rules. Review and update SCOM console security, apply patches, create SCOM console roles and re-

views, and create and install custom Management Packs (MP) as needed. Ongoing maintenance & administration of System Centre Operations Manager Oversee the rollout of monitoring software updates. Identify, research, and resolve Technical problems associated to monitoring systems. Assists in the installation, maintenance, and general support of monitoring systems. Routinely review monitoring systems and services to ensure stability. Provide Capacity, Performance and Availability reports on monthly basis. Analyse, define, develop, test and follow the monitoring standards. Monitoring of internal alerts. Troubleshooting offline servers. Responding to emails from internals teams and clients. Represent Monitoring team in daily CAB meetings. Perform required activities before client activation (GO live). Handle reported issues by clients or different teams. Provide 3rd level support to our Clients and his customers. Oversee the rollout of monitoring software updates. Oversee the rollout of new and updated monitoring scripts. Identify, research, and resolve technical problems associated to monitoring systems. Respond to telephone calls, email and personnel requests for technical support associated to

monitoring systems. Document, track, and monitor the incident to ensure a timely resolution. Assists in the installation, maintenance, and general support of monitoring systems. Routinely review monitoring systems and services to ensure stability and security. Assist in interpretation of diagnostic data obtained from monitoring solutions. Provide escalation support to Implementation team for standard monitoring implementation. Provide implementation support for custom monitoring orders. Provide technical consultation to individual contributors and customers in areas of expertise. Provide Capacity, Performance and Availability reports for assigned systems. Define and recommend monitoring standards for fault-detection, availability, capacity and per-

formance trending for assigned applications and services. Intermediate knowledge of other System centre suits like SCCVMM, DPM.

Management Skill

Ability to work in both a team environment and independently Strong time and attention management skills Team Player, Self-motivated, with keen attention to detail and excellent judgment

skills. Ability to establish new standards for quality, performance and productivity

Organization: STEMMONS Business Service Pvt. Ltd. (Behalf of Boxer Property USA Texas) Feb-2014 to April – 2015Designation: Sr. Network EngineerLocation: Vadodara (Gujarat)

Roles & Responsibilities:

Planning and process documentation of Technical Process. Windows ’07, ’08 administration including Windows / android phone application support. Windows server 2008/2012 deployment on live environment and group policy management

and server hardening etc. Hyper-V Management, Active Directory, Terminal server, Certificate server, DHCP, DNS, WDS

and WSUS, hyper-V cluster. Managing Cisco based Network. Knowledge of MS Exchange email server, MS Lync server administration Installation and configuration SQL 2008 and 2012 server. Maintain and monitor Backup (Symantec backup Exe 2010/2012) Implantation\monitoring of Symantec Anti-virus protection manger. Virtual server deployment with configuration using Hyper-V and Micro Soft SCCVMM. Intermediate knowledge of SCOM2010/2012, SCVMM 2010/2012. Maintain and Monitoring SAN Storage devices.

Organization: Quick Start Global. Apr-2012 to Jan-2014Designation: Infrastructure Support (System Administrator)Client Name: SFW India Pvt. Ltd.Location: Vadodara (Gujarat)

Responsibilities:

Planning and process documentation of Technical Process. Windows ’07, ’08 administration. Widow’s server 2003 and 2008/2012 deployment on live environment and group policy

management and server hardening. Hyper-V Management, Active Directory, Terminal server, Certificate server, DHCP, DNS, WDS

and WSUS, Cluster management NLB. Hands on SonicWALL & Cisco ISA570A firewall administration. Microsoft threat management firewall administration. MS Exchange email server, MS Lync server administration Installation and configuration SQL 2008 and 2012 server. Installation and configuration Visual Studio 2008 and 2012 with knowledge of Team Foundation

server administration. Windows & Linux Backup tips and other third party backup tools.

Example: Symantec backup Exe 2010/2012, DPM 2010/2012. Management of Symantec Anti-virus protection manger. Installation, Configuration and administration of RSA (Remoter Secure Access ) Virtual server deployment with configuration using Hyper-V and Micro Soft SCCVMM. Intermediate knowledge of SCOM2010/2012, SCCM, SCVMM, DPM 2010/2012.

Organization: Office Beacon Asp ltd. Feb-2011 to Apr-2012Designation: Mail & Linux Administrator.

Location: Vadodara (Gujarat).

Responsibilities:

Team Management Planning & Process Documentation of Technical Process. Installation and configuration of various Application software Manage Networks as well as systems of Mix flavour OS like Windows XP, Windows 7, Red

Hat Linux (Suse Linux, fedora, Ubuntu, Cent OS.) Manage Windows Server 2008 Active Directory, failover Clustering. Storage. Manage Linux Mail Server & Chat Server. Configure & Manage Application Troubleshooting. Configure & Manage Network & Web Printers. Monitor & Manage Incident.

Organization: CMS Computers Ltd -: Nov -2006 to April-2010Designation: Sr. CSE customer support Eng.Location: Ahmedabad\Vadodara (Gujarat).

Responsibilities:

To lead, direct and co-ordinate the activities of CMS Computers Ltd. AHEMDABAD/VADODARA / ANAND Technicians.

Train Technicians L1 and L2 on the proper usage, terminology, and in the understanding of Customer Service Support Systems.

A major part of the role is to determine the discipline maintenance and technical support for Ahmedabad/Vadodara and how this will integrate with the current operations and exiting system within CMS Group.

Managing day-to-day operational activities associated with Network and System facilities and terminals.

The position is responsible for setting up the process integrity system for CMS Computers Ltd. Ahmedabad/Vadodara/Anand operations.

The incumbent is to fulfil the role of “Technical Authority” for all operational “Network and System” systems.

During my tenure with CMS Computers Ltd, I have worked for below clients have worked

1. Client Name: RBS BankLocation: Ahmedabad (Gujarat).

Managed Local Area Network of 270 Desktop. Manage & Monitor of CISCO 2950 Router and lease line modem. Monitor Leased Line Connectivity to HO, Mumbai and Chennai and local Ahmedabad. Maintenance and Manage PRI lines and Avaya telecom software system and

Configuration Avaya Digital IP phones and configuring the Phone extension, authorization of STD and ISD configuration, create user Extension, manage user telecom account using Avaya system software.

Co-ordinations with Service Providers of Leased Lines for Connectivity related problems. Asset management of all the network and telecom devices.

2. Client Name: Suzlon Energy Ltd.Location: Vadodara (Gujarat).

Managed Local Area Network of 200 Desktops / Linux & Windows 2003 server. Installation and Maintenance of CISCO 1700 series Router and Leased Line Modem. Monitor Leased Line Connectivity to HO, Pune and 4 Locations in Baroda with Network

Monitoring Software. Installed & Managing Tran micro Office scan Antivirus Server with 200 Antivirus Clients

Connected. Installation & Configuration of Engineering Client Viewer and CAD Integrator Software for

AutoCAD 2006 & Solid Edge 17 to integrate with SAP PLM. Providing Support to remote users using Remote Admin / Windows XP’s Remote Desktop

Connection utility. Co-ordinations with Service Providers of Leased Lines for Connectivity related problems.

3. Client Name: Mphasis & EDS (BPO)Location: Vadodara (Gujarat).

Manage the 400 Desktop and also provide application support.

Maintain MacAfee antivirus system and EPO updating management Also manage the system application software and updated windows patches using SMS client

software. Provide Application support update application system and co-ordinate with Application vendor Desktop installation using RIS methods and also configuring all the Application software using

in that organization. Like installation office application, MacAfee antivirus, SMS installation and configuration. And all the voice related application installation and maintain.

Configuring the host in Domain and also manage User Account and active Directory. Maintain the LAN infrastructures. Configuration and troubleshooting MS Outlook.

4. Client Name: Kotak Mahindra BankLocation: Vadodara (Gujarat).

Implemented Local Area Network of 250 Desktop/ Windows 2003 Server. Maintain the Network Devices and modem and LAN Area. Maintain User Account and active Directory (Win 2K3 server). Maintain manually Daily backup using windows utility command ntbackup. Installed & Managing Tran micro Office scan Antivirus Server with 200 Antivirus Clients

Connected. Installation of banking application software and also configuration banking application. Providing Support to remote users using VNC / Windows Xp Remote Desktop connection. Co-ordinations with Service Providers of Leased Lines for Connectivity related problems. And

Hardware related Issue. Maintain Outlook configuration and troubleshooting. Configure and manage Network Printers.

5. Client Name: CMS Computer InstituteLocation: Anand (Gujarat)

Represent the Training. How to Maintain & Co-ordinate with Client. How to Maintain & Track Incident Process. Technical Training for Networking, Microsoft System, Application Software.

PERSONAL INFORMATION:

Date of Birth : 5th Sep 1985Sex : MaleMarital Status : MarriedFather’s Name : Suresh kumar Singh Languages known : English, Hindi, and GujaratiNationality : Indian.Passport : Address : 301, 3rd Floor Status Avenue,

Near DMART, Opposite SRPF Ground, Makarpura Road, Vadodara – 390010 Gujarat (India)

REFERENCES: Will be available upon requestDECLARATION: I hereby declare that above mentioned information is true to the best of my knowledge.