Resume
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Hari Nair New no 26, Old no 35a, 5 th Main road, Contact No: +919677028963 Gangai Nagar, Velachery, E-Mail id: [email protected] Chennai- 42, India __________ ______________________________________________ Career Goal Seeking the position of business analyst/Product analyst in an organization where my skills and experiences will be utilized for the benefits of the company. Summary Total experience of 5+ years, with experience as a business analyst for close to 4 years in handling B2B/B2C portals Worked as senior research analyst for two and half years to develop a business development tool Good understanding of the project lifecycle and excellent communication skills. Highly adaptable and result oriented person with good people management skills An effective communicator with excellent presentation skills and organizational abilities. Professional Experience: Mundio Mobile (FKA as Vectone India Pvt Ltd), Chennai, India from March 2014 to Present Product Analyst (Enterprise B2B product, Mobile Apps) It is a UK based telecom company with branches in several countries of Europe. It’s a Product based company. Roles and Responsibilities: • Defining business logic and taking Ownership of the product.
Transcript of Resume
Hari Nair New no 26, Old no 35a, 5th Main road,Contact No: +919677028963 Gangai Nagar, Velachery,E-Mail id: [email protected] Chennai- 42, India __________ ______________________________________________
Career Goal
Seeking the position of business analyst/Product analyst in an organization where my skills and experiences will be utilized for the benefits of the company.
Summary
Total experience of 5+ years, with experience as a business analyst for close to 4 years in handling B2B/B2C portals
Worked as senior research analyst for two and half years to develop a business development tool Good understanding of the project lifecycle and excellent communication skills. Highly adaptable and result oriented person with good people management skills An effective communicator with excellent presentation skills and organizational abilities.
Professional Experience:
Mundio Mobile (FKA as Vectone India Pvt Ltd), Chennai, India from March 2014 to PresentProduct Analyst (Enterprise B2B product, Mobile Apps)
It is a UK based telecom company with branches in several countries of Europe. It’s a Product based company.
Roles and Responsibilities:
• Defining business logic and taking Ownership of the product.• Actively engaged in design of Integrated CRM with modules covering Orders, Finance Approval,
Provisioning and Post Support for Telecom Based solution (IP based Voice Communication system)
• Proficient in creating comprehensive use cases and other requirement documents such as BRD, functional requirement, mock ups, Use case diagrams and wireframes
• Ensuring proper product testing (unit testing, quality assurance & user acceptance testing ) and delivery
• Proactively communicating project status such as weekly and mid week status report, issues and risks to internal stakeholders and top management.
• Involved in regularly conducting market research and doing competitor study on different products
• Coordinating with both in house and offshore development, testing, sales, product & engineering teams during the course of the project
• Familiar with Agile product management including product Roadmap & Backlog Planning. • Exposure to different SDLC processes
Projects Handled:
1. Enterprise Product – Unified Communication Product–Unitedfone and Vectone Business
Build Unitedfone product to a customizable communication solution for SMEs Build and delivered PRDs for Ordering, CRM and MyAccount interface – which includes
features like Order flow, CRM status mapping, Billing, IVR flows. CRM of B2B product for the use of Sales and Customer service team. Build some crucial CRM features such as Monthly Bill generation and integration of
Notes and ticketing system for the use of account manager & customer service Responsible for some telecom features such as Fax, Call recording, Hunt group etc.
Environment: MVC, C#, WCF, API, HTML5, Telerik, Ajax, Jquery, Payment Gateway
2. Mobile Apps which helps to make cheap international calls and free chat (ios and Android)
These Apps helps to make cheap international calls and SMS
Modules: Revamped the Apps with Improvised Sign up, Login flow & Forgot password flow Automated Call Flow, Recommend friend Form, Business & Number validations logics Requesting for push notifications and for contact access logic SMS / IM (Instant Messaging) Dialpad logic Helped in improving overall user experience
>>Senior Research Analyst’ in RELSCI from Dec 2011 to March 2014.
It is a technology enabled information services company. Relsci is a Business Development tool; it gives deep information about influential people.
Roles and Responsibilities:
• The responsibility includes conducting online and offline research, data analysis, data organization and database cleaning.
• Have fair understanding of internet base research requirement.• Testing of internal data extraction and data refinement tools and testing the tool after any new
release. Reporting the bugs if any.• Doing Internal Quality Control work for the process.• Conducting stakeholder meeting for streamlining a process• Extracting information’s from different website with the help of a software called Kapow. This
software works on HTML coding.• Documenting what data needs to be fetched from the website.
• Communicating project status and weekly report with the help of Google drive
>>Business Analyst in Openwire solutions Inc, Chennai - May 2011 to Dec 2011
Roles and Responsibilities:
• Coordinating with the Project Manager to analyze the business needs and transform them into technical design documents.
• Responsible in handling websites built in open source and ecommerce platforms• Closely worked with project managers on requirement management• Support project managers on Product requirement management• Responsible for coordinating and initiating product demonstrations• Responsible for Gap analysis• Participated in the groundwork of Project plans, user acceptance testing.• Creating Work break structure (WBS)• Coordinating with the developers and the client during the course of the project.
>>Customer Support Officer (CSO) in Allsec technologies Ltd. from Dec 2009 to April 2011
In Allsec I worked both in sales and Customer service. Allsec is a well known BPO firm which is located in Chennai and has its branches outside Chennai as well.
Roles and Responsibilities:
• Handling customer queries and helping them out with their problems related to credit cards.• Keeping the customers updated and giving them best solutions for their payment options.• Actively worked as a Telemarketer for HSBC Credit card division (GM)• Used Avaya dialing system to streamline contact handling and improve operational
performance.• Prompting credit card security plans for HSBC customer across US.
Achievements:• Remained ‘A’ category rep for several months in a row.• I was chosen to be the group leader where I had the opportunity to handle a small team.
Tools: MS Office: Excel, Access, Outlook, word, PowerPoint. Hands on experience in working with wireframe tools such as Iplotz, gliffy, flow diagram tool
Yed, Visio – UML modeling and bug tracking tools such as Jira. Other tools such as Zoho CRM, Google Docs, Mock ups, Paint.
Technical Skills:
Business System Analysis: Research & Analysis, BRD documentation, Use cases, Product Roadmaps, UML (Use Case diagram, Activity Diagram), Business Process Modeling
Certified in Software Testing (manual) from soft smith (Chennai)
Academic Qualification:
MBA (System Management) from Madras University, Passed out in 2012 BSc. Computer science from Bharathiar University, Passed out in 2009
Personal information
Age: 27Date of Birth: 12-5-1988Languages known: English, Hindi, Malayalam and Tamil.
