Resume

Chris Armstrong Ramstorm Communications Inc.

403.796.7278 [email protected]

Profi le • Assertive, confident, and professional technical communicator

• Detail-oriented with an exceptional ability to organize

• Personable, with strong interpersonal skills

• Familiar with the Project Management Body of Knowledge (PMBOK®)

• Understand and effectively apply the Chicago Manual of Style

• Motivated by challenging projects with aggressive timelines

• Clear, concise, and creative communicator

Work Experience

Mar. 2011 – Jun. 2011 QUATTRO INTEGRATION GROUP SAP TECHNICAL WRITER – SHELL CANADA BLUEPRINT PROJECT

• Created training materials for Shell Canada Oil Sands’ SAP implementation

• Developed modules dealing specifically with SAP’s Plant Maintenance (PM) module

• Reviewed other developers’ work to ensure consistency, accuracy, and adherence to standards

• Interviewed subject matter experts (SMEs) regarding course content

• Explained new business processes associated with SAP implementation

Tools used: Microsoft Office Suite, SAP ECC 6.0, and Microsoft Visio

Nov. 2010 – Mar. 2011 ENBRIDGE, CALGARY ALBERTA TECHNICAL WRITER - G2B PROGRAM • Wrote, edited, formatted, and coordinated the development and distribution of Request for Proposals

(RFPs), Request for Information (RFIs), and Statements of Work (SOWs)

• Supported the Senior Project Lead with vendor management

• Performed quality checks to ensure consistency across all documentation

• Established and applied style guide consistently to all documents

• Edited content for grammatical errors and inconsistent use of terminology

• Verified that all graphics, figures, listings, tables and diagrams accurately complimented content

• Developed end-to-end program wide processes and procedures Tools used: Microsoft Office Suite, SharePoint, Microsoft Visio, and IBM RPM

Aug. 2010 - Nov. 2010 DELOITTE, CALGARY ALBERTA SAP TECHNICAL WRITER - ATB FINANCIAL SAP CORE BANKING PROJECT • Created training materials for North America’s first SAP Banking Services implementation

• Edited training materials created offshore for localization

• Collaborated with a team of writers to develop over 200 courses

• Interviewed and queried SMEs regarding functionality of SAP for Banking services

• Interpreted and explained complex process maps to course participants Tools used: SAP for Banking Solutions, Microsoft Office Suite, and RWD uPerform, Microsoft Visio



Jun. 2010 - Nov. 2010 BP CANADA ENERGY COMPANY, CALGARY ALBERTA TECHNICAL EDITOR – CONTROL OF WORK SITE POLICY • Designed and edited site safety permits, policies and checklists to meet company wide safety

standards

• Responsible for quality assurance (QA) of documentation to meet Control of Work standards Tools used: Microsoft Office Suite and Microsoft Visio

Mar. 2010 - Aug. 2010 SUNCOR ENERGY INC., CALGARY, ALBERTA SAP TECHNICAL WRITER / QA EDITING LEAD – ERP CONSOLIDATION PROJECT • Collaborated with a team of writers to develop over 400 Suncor specific Business

• Process Procedures (BPPs) using RWD uPerform

• Performed QA edits on all 150 BPPs

• Executed transactions in SAP R/3 v. 4.7 and SAP ECC 6.0 to obtain screenshots and context

• Interviewed and queried SMEs regarding Business Process Management, Human Resources,

Learning and Competence, Maintenance and Reliability, Major Projects and Supply Chain

Management BPPs

• Analyzed and amalgamated SAP, IBM, and Suncor writing standards guides into a four page,

project specific, style sheet

• Created and maintained a tracking matrix for all Finance BPPs

• Prepared Learning and Competence BPPs for French translation

• Reorganized document management process for a team of 14 writers Tools used: SAP R/3 v. 4.7, SAP ECC 6.0, Microsoft Office Suite, RWD uPerform, and Livelink

May. 2009 - Feb. 2010 JIM PATTISON LEASE, CALGARY, ALBERTA TECHNICAL WRITER • Worked closely with the executive team to write, edit, format and produce proposals

• Designed, created, and edited graphics to support proposal content

• Created new brand for the customer web-portal

• Revised the information architecture of the company’s Wiki based intranet

• Updated the company intranet content

• Developed marketing material

• Wrote and edited internal processes and procedures

• Generated graphics for documents and marketing material

• Acted as the lease groups first point of contact to Jim Pattison during the Jim Pattison Stampede BBQ Tools used: Adobe Creative Suite, Microsoft Office Suite, Microsoft Publisher, and WikiMedia

Sep. 2008 - Dec. 2008 MOUNT ROYAL COLLEGE, CALGARY, ALBERTA IT HELP DESK EMPLOYEE HANDBOOK • Designed, wrote, edited and produced a 60 page employee handbook

Tools used: Adobe Creative Suite and Microsoft Office Suite



Education BACHELOR OF APPLIED COMMUNICATIONS – TECHNICAL COMMMUNICATIONS MOUNT ROYAL UNIVERSITY

Toolkit • Microsoft Office Suite

• Adobe Acrobat 9 Pro

• Adobe Creative Suite 5

• Microsoft Project

• SAP R/3 v. 4.7 (FI, HR, and SCM)

• SAP ECC 6.0 (FI and PM)

• SAP for Banking Solutions

• Livelink

• Microsoft Visio

• Microsoft SharePoint

• RWD uPerform

• WikiMedia

• Adobe FrameMaker 10

Online Presence • Business: www.ramstorm.ca

• Linkedin: http://ca.linkedin.com/in/carms663

Resume

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