Resume
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STEPHANIE J. CHAMBERS St. Louis, MO 63117 [email protected] • http://www.linkedin.com/in/stephaniejchambers SUMMARY Marketing/Communications/Public Relations innovative professional proven successful in problem-solving to increase sales and customer base by working collaboratively to form unique connections. Diplomatic ability to delegate responsibilities that motivate and move projects forward bringing them to market. Seeking the following positions; assistant buying, product and brand management, copywriting, communications, marketing, event planning, advertising, assistant buying and other positions suitable to my background. PROFESSIONAL EXPERIENCE: Customer Service Femme Boutique Key Holder, St. Louis, MO Oct 2011-Present open/close store, settle daily POS transactions, utilize e-blasts/social media marketing to; drive store awareness, target diverse markets and to create informed buying decisions through digital visual styling suggestions. Brown Shoe Company Customer Service Representative, St. Louis, MO Aug 2010-Jun 2011 Minimized late shipping costs absorbed by Brown Shoe Company by collaborating with warehouse management to prioritize the inbound receipt of stock to expedite the fulfillment of large orders in order to reduce customer attrition associated with inaccurately reported shipments as a result from switching NWS software system to SAP. Assisted Account Executive’s(AE) and customer’s, including Nordstrom Rack, by identifying, tracking, and solving order discrepancies attributed to the conversion from NWS to SAP software to meet the allocation requirements of each purchased order in a timely fashion resulting in increased monthly sales goals. Marketing/Public Relations Luxe’Haven Online Boutique Marketing Freelancer, St. Louis, MO Dec 2010-Dec 2010 Established demographics to broaden the global reach of boutique product utilizing traditional marketing methods (flyers, word of mouth, e-mail marketing) and trending communication mediums (Facebook, LinkedIn, Twitter, mobile). Devised creative and collaborative promotional approaches with non-competing businesses including hosting a product launch party with a real estate company in a FOR SALE residential property to attract a larger market utilizing the company’s extensive customer database. Neiman Marcus Public Relations Coordinator, St. Louis, MO Aug 2007-Feb 2009 Achieved a 173% ROI for Corporate David Yurman Couture Event by adapting and executing corporate marketing programs to local consumer characteristics; analyzed consumer spending from previous events in contrast with current economic trends. Point-trained sales associates to encourage customer cross- department spending.
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STEPHANIE J. CHAMBERSSt. Louis, MO 63117
[email protected] • http://www.linkedin.com/in/stephaniejchambers
SUMMARYMarketing/Communications/Public Relations innovative professional proven successful in problem-solving to increase sales and customer base by working collaboratively to form unique connections. Diplomatic ability to delegate responsibilities that motivate and move projects forward bringing them to market. Seeking the following positions; assistant buying, product and brand management, copywriting, communications, marketing, event planning, advertising, assistant buying and other positions suitable to my background.
PROFESSIONAL EXPERIENCE:Customer ServiceFemme Boutique Key Holder, St. Louis, MO Oct 2011-Present
open/close store, settle daily POS transactions, utilize e-blasts/social media marketing to; drive store awareness, target diverse markets and to create informed buying decisions through digital visual styling suggestions.
Brown Shoe Company Customer Service Representative, St. Louis, MO Aug 2010-Jun 2011 Minimized late shipping costs absorbed by Brown Shoe
Company by collaborating with warehouse management to prioritize the inbound receipt of stock to expedite the fulfillment of large orders in order to reduce customer attrition associated with inaccurately reported shipments as a result from switching NWS software system to SAP.
Assisted Account Executive’s(AE) and customer’s, including Nordstrom Rack, by identifying, tracking, and solving order discrepancies attributed to the conversion from NWS to SAP software to meet the allocation requirements of each purchased order in a timely fashion resulting in increased monthly sales goals.
Marketing/Public RelationsLuxe’Haven Online Boutique Marketing Freelancer, St. Louis, MO Dec 2010-Dec 2010
Established demographics to broaden the global reach of boutique product utilizing traditional marketing methods (flyers, word of mouth, e-mail marketing) and trending communication mediums (Facebook, LinkedIn, Twitter, mobile).
Devised creative and collaborative promotional approaches with non-competing businesses including hosting a product launch party with a real estate company in a FOR SALE residential property to attract a larger market utilizing the company’s extensive customer database.
Neiman Marcus Public Relations Coordinator, St. Louis, MO Aug 2007-Feb 2009 Achieved a 173% ROI for Corporate David Yurman Couture Event by adapting and executing
corporate marketing programs to local consumer characteristics; analyzed consumer spending from previous events in contrast with current economic trends. Point-trained sales associates to encourage customer cross-department spending.
Fostered relations between high-end designers (i.e., St. John, Chanel) and their representatives, charitable organizations (i.e., Komen, Arts and Education Council) and local media (St. Louis Post-Dispatch and Ladue News) by creating value-specific events to cultivate new clientele base and grow the company’s character in the community.
Maintained a $90,000 Public Relations Expense Account (allocated across thirteen departments) and a $17,000 Donations Account.
Siteman Cancer Center Intern/Team Assistant Supervisor, St. Louis, MO May 2007-Jun 2007 Created the support group acronym “Yes 4 Life”, Youth Embracing Survivorship for Life. Attracted on-site registries and tracked data/monetary donations for Komen Race for the
Cure team.
ENTREPRENEURIAL DEVELOPMENT:Narvla.com Top Ten National Jewelry Designer Aug 2009
Recognized as a “Top Ten Winner” for online promotion utilizing trending sites (Twitter, Facebook, LinkedIn and email) to increase and promote daily voting resulting in an offer to sell product designs on the Narvla.com website.
COMMUNITY LEADERSHIP:Neiman Marcus Care Bears Leader, St. Louis, MO Dec 2008-Feb 2009Haiti-Bednet Project Leader, Notre Dame, IN Aug 2004-Dec 2004The Observer, Journalist, Notre Dame, IN Aug 2003-May 2004
EDUCATION: SOFTWARE SKILLS:Saint Louis University, St. Louis, MO. Adobe InDesign and PhotoshopB.A. Communications, May 2006 MS Office /SAP/NWS/CAD/ WordpressUrsuline Academy,St. Louis, MO.High School, May 2002
AutoCAD
