MICHAEL L. O'TOOLEcycleguy.41@gmail.com

(919) 270-3520

Inside Sales Representative with over 14 years’ experience building and maintaining customer relationships in a

$14 million electrical accessory market. Recognized as a problem solver who prioritizes to effectively multi-task and

maintain composure in high pressure situations. TE Connectivity - Inside Sales Specialist Jan 2001 to present

Work with Product Management and outside sales to promote 4 product lines to distributors, and Mfg. Representatives.

Promote product based on customer applications. Managed a tool refurbishment program for all US customers. Work fluently in SAP, Salesforce & MFG Pro. Achievements: Designated Ampact Product Specialist.

Designed and conducted training for a tool refurbishment program.

TE Connectivity - Associate Sales Engineer Sept 2008 to Oct 2010

Provided product recommendation based on customers” engineered specifications.

Conducted face to face sales meetings with customers. Resolved customer issues including product quality rejections and on time

delivery issues. Assisted in customized pricing overhaul for all customers. Attended trade shows to gather lead information and promote products.

Reliance Insurance Company - Claims Service Representative Dec 1992 to Oct 2000

Investigated automobile and general liability insurance claims. Negotiated settlements with attorneys and general public for injury and

property damage claims. Researched state laws applicable to claim situations. Evaluated claim exposure to establish monetary reserves. Achievements: Created and conducted a training seminar for total loss

vehicle claims.Acquired North Carolina State Adjusters license.

Rental Uniform Service - Outside Sales Representative Sept1992 to Dec 1992 Responsible for sales through cold canvassing and preset appointments. Conducted formal sales presentations at customer locations and trade show

exhibits. Identified customer needs to recommend products and services. Initiated quality control calls to new customers. Achievement: Completed full scale sales training school to develop

cold call & presentation skills. Wal-Mart - Sales Associate Feb 1991 to Sept 1992

Recognized and promoted products as a floor sales associate.

Designed and set up product displays. Achievement: Contributed to achieving record setting store sales in the

Northeast Region. Independent Order of Foresters - Deputy Sales Representative June 1990 to Dec 1990

Conducted sales of memberships, insurance, and financial savings plans to the general public.

Generated sales leads through client referrals and cold calling. Achievements: Qualified for and completed sales training school.

EDUCATION: The Pennsylvania State University, University Park, PA B.A. General Arts and Sciences, Business/Marketing Option/Speech

Communication Minor