Results-Based Accountability TM 101 Handouts

Copyright © 2017 Clear Impact | www.clearimpact.com

Results-Based AccountabilityTM

Handouts

United Way of Larimer County

August 2, 2018

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2 Kinds of AccountabilityPopulation and Performance

3 Kinds of Performance MeasuresHow Much, How Well, Better Off

5 Core Questions to Turn the CurveBaseline, Story Behind the Curve, Partners, What Works, Action Plan

Used by communities to improve quality of life and by organizations to improve program performance

Results-Based AccountabilityIn a Nutshell

5 core questions based on the 7 population and performance questions developed by Mark Friedman.2

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PerformanceMeasure

A measure of how well a program, agency or service system is working.

IndicatorA measure which helps quantify the achievement of a result.

ResultA condition of well-being for children, adults, families or communities.

ProgramA program, agency, strategy, solution, or service system

RBA Definitions

PopulationAccountability

PerformanceAccountability

• Children Born Healthy• Children Ready for School• Safe Communities• Clean Environment• Prosperous Economy

• Rate of low-birth weight babies• Percent ready at K entry• Crime rate• Air quality index• Unemployment rate

1. How much did we do? 2. How well did we do it? 3. Is anyone better off?

Three Types

• Department of Public Health• Foundation• Nonprofit / Community-based Organization• Promise Neighborhood Partner• Early Childhood Education Service System

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5 - Turn the Curve Thinking Questions

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5. What is our actionplan to turn the curve?

2. What is the storybehind the curve?

3. Who are the partnerswho have a role to playin turning the curve?

4. What works toturn the curve?

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1. How are we doing?

Turn the Curve?

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# %/#

# %

Quantity QualityEf

fect

Effo

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How much did we do? How well did we do it?

Is anyone better off?

Performance Measurement Matrix

# of Customers Served

# Activities

# Skills / Knowledge

# Attitude / Opinion

# Behavior

# Circumstance/Condition

% Skills / Knowledge

% Attitude / Opinion

% Behavior

% Circumstance/Condition

How productive?

Customer Satisfaction

Retention Rates

Following Protocols

Are we doing things right?

Are we doing the right things?5

Population Level Turn the Curve to identify system level strategies

Strategy level – Backbone Turn the Curve to implement system level strategies

Activity Level – Program work Turn the Curve to implement effective activities/programs

• Results• Population Level Indicators

• Strategies• System Performance Measures for the implementation of strategies• Aggregated common program Performance Measures

• Activities/Programs• Program/Activity Performance Measures

RBA Levels

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EXERCISE: SELECTING PERFORMANCE MEASURES Program/Strategy: ______________________________________________________________

Goal/Purpose: _________________________________________________________________

______________________________________________________________________________

Customer: _____________________________________________________________________

In the box below, list potential Performance Measures. Information you need to implement the Strategy and achieve the desired impact.

How much did we do? (#) __________________________________ __________________________________ __________________________________ __________________________________

How well did we do it? (#/%) __________________________________ __________________________________ __________________________________ __________________________________

Is anyone better off? (#/) __________________________________ __________________________________ __________________________________ __________________________________

Is anyone better off? (%) __________________________________ __________________________________ __________________________________ __________________________________

Results-Based Accountability Performance Measures Prioritization Worksheet

Program: Performance Measures Communication

Power Importance Power

Data Power

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H M L H M L H M L

H M L H M L H M L

H M L H M L H M L

H M L H M L H M L

H M L H M L H M L

Results-Based Accountability Performance Measures Prioritization Worksheet

Criteria

High Medium Low

Communication Power PM communicates to a broad range of audiences

• Uses clear language • Passes the public square

test

• Language imprecise or unclear

• Uses phrases that might only make sense to those connected to the work

• Contains acronyms • Uses jargon • Complex concepts

make it difficult to catch on first read

Importance/Proxy Power PM rises above others in its ability to impact the Result

• Strong association to moving the Result

• As indicator improves, other associated indicators also improve

• Moderate association to improving the Program (in relation to other PMs connected to the Program)

• Weak association to improving the Program

• Does not bring other PMs along with it

Data Power Quality data available on a timely basis

• Data is available • Data has high integrity • Data is cost-effective to

produce and collect

• Data available but maybe no a regular basis

• Data does not have high reliability, but the data collection is done in a way that is formulaic

• Data neither expensive nor cheap to generate

• Data not currently available

• Data validity is questionable

• Data costly to generate

Introduction to Results-Based Accountability TM 101 Workbook

Copyright © 2016 Clear Impact | www.clearimpact.com

EXERCISE: TTC: PERF MEASURES trategy Name:

Headline performance measure:

What is the Story Behind the Curve? What are the top 3 contributing factors to this performance?

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Who are the partners who have a role to Turn the Curve?

What works to Turn the Curve: Brainstorm all possible solutions including no-cost and low-cost ideas and at least “off the wall” idea. Prioritize the ideas that have the most leverage to improve your measures.

What is our Action Plan to Turn the Curve? Who will do it? When will it be completed? Develop your strategy below.

Ideas Priority

No-cost/Low-cost Idea:

Off the wall idea:

Action Step Responsible Target Date Status

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