RESTORETECH SOLUTIONS ® SYSTEM REQUEST. RESTORETECH SOLUTIONS ® PROJECT TEAM: Chetana Yogeesh...
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Transcript of RESTORETECH SOLUTIONS ® SYSTEM REQUEST. RESTORETECH SOLUTIONS ® PROJECT TEAM: Chetana Yogeesh...
RESTORETECH SOLUTIONS®
SYSTEM REQUEST
RESTORETECH SOLUTIONS®
PROJECT SPONSOR: Mr. Bill TrumpManagerRestore Tech Solutions
PROJECT TEAM:• Chetana Yogeesh• Alicia Hanibald• Gerrit Stroh
BACKGROUND RestoreTech is a small computer repair
business that has been servicing the Houston area for seven years. It’s customer base is predominantly private citizens. RestoreTech hopes to attract corporate customers and expand the business.
Currently the system is totally manual. Job requests are received by walk in customers who fill in paper request forms. These forms are filed along with receipts from the register.
Business Need This project was initiated to accomplish the
following:
Improve efficiency in day to day operations
Increase sales and profits while reducing costs
Increase the client base, specifically targeting corporate customers
Improve record keeping by use of paperless data storage.
Better position the business to compete in the market
Provide an online presence
Business Requirements
To improve operational efficiency the system should prioritize jobs based on customer type (private or corporate), request date and type of service required. Jobs should be distributed to technicians based on area of specialty.
Using the web customers should be able to place and track service requests and modify customer information
The system should provide Inventory Management by raising automatic re-order notification based on predefined reorder levels
Business RequirementsThe system should:
Allow suppliers to update account information and send notification of promotions and discounts
Generate invoices for customers
Allow for paperless recording keeping
Generate reports to aid in marketing and strategic business planning
Business Requirements
The system should:
Maintain employee information
Generate technicians monthly delivery rate for calculation of yearly bonus
Generate customers’ service request rate to allow for discounts
Allow customers to submit compliments and complaints
BUSINESS VALUE Implementing this system would
minimize the manual processing of service requests
Allow for secure and efficient storage of data.
We expect that RestoreTech® will increase sale by reducing lost sales due to lack of name recognition, out of stock parts, late deliveries because of job overloads and other operational issues.
Business Value - Tangible
$50,000 from new private customers Estimated that increased marketing and web
presence will increase private customer base by 40% $250,000 from Corporate customers
$250,000 from Corporate customers Estimated based on securing 25 annual contracts
of $10,000 each
$25,000 from existing customers Calculated based on lost sales figures (15%) and
expected increase business due to customer satisfaction (5%).
$5,000 in savings retained due to discounts from bulk ordering
Conservative estimate of tangible value include:
INTANGIBLE VALUE Customer Satisfaction due to increased
efficiency and faster deliveries. Name Recognition due to web presence
and customer marketing Employee satisfaction due to better job
assignments and bonus calculation Entrance into new area of market
(service to corporate customers) and opportunity for expansion
Improvement in service delivery spurred by customer compliments and complaints
Issues and Constraints Ability to maximize the full potential
of the system depends on the underlying network infrastructure.
Development of a fully functional e-business is not within the scope of this project but can be a future endeavor.
The system should be ready for testing by march 31st 2009 and fully operational by May 20th 2009.
Proposed budget range: 100,000 – 200,000 dollars.
Thank You