INNOVATION PROPERTY

RESTORE24

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RESTORE24 FROM INNOVATION PROPERTY Available 24/7, our unique approach ensures that on 90%* of all water related claims, the building is restored within a 24 day period where notification of loss is received within 48 hours.Understanding escape of water claims and how to respond is vital, our team of experienced professionals understand the time-constraints an escape of water claim needs to be resolved in.

Our priorities are:1. Minimising disruption and enhancing the claims experience.2. Delivering exceptional restoration quality.3. Repairing the property quickly.

Restore24 services from Innovation Property offers a complete solution which uses a combination of innovative technology with highly skilled and experienced specialists to address the industry’s single largest claims cost.

In comparison to other available solutions, drying times are optimised through specialist techniques and expert equipment tailored and specifically selected to suit the claim and site conditions. This provides the customer with peace of mind that their claim is being handled promptly and efficiently.

Flexibility and adaptability is the key to optimising efficient and cost-effective claim resolution. Restore24 from Innovation Property goes beyond the traditional restoration approach to deliver a personalised and first-class service.

CONTENTS RESTORATION AND REPLACEMENT SERVICESOur dedicated and experienced claims team work in partnership with our specialist network of contents suppliers. No more multiple supplier channels, no more costly delays and an overall reduction in claims leakage and fraud.Contents restoration and replacement services from Innovation Property provides customers with access to the right specialists covering all household, jewellery and personal items including specialist items such as hearing aids and mobility equipment.

Contents restoration and replacement services are just as important to your customers as property restoration. We provide customers with peace of mind and evidenced reassurance of comparable replacements quickly and efficiently. Identifying and removing items beyond economical repair quickly to enable the validation and resolution process to progress immediately. Our

digitally-enabled technology enables us to locate replacement matches for all contents by specification, model, make, price, type and location etc.

On average around 30% of contents spend is usually cash settled at full retail value due to items not being commoditised and underpinned by supplier fulfilment options. Contents restoration and replacement services from Innovation Property have the capability to issue replacement vouchers from over 100 high street and specialist brands at a discounted value simplifying the process for everyone involved.

ONE POINT OF CONTACT MEANS BETTER SERVICE AND PEACE OF MIND FOR YOU

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RESTORE24 AT A GLANCE

• Capped drying times and equipment costs

• Specialist drying services

• Leak repair and trace

• Water restoration services

• Contents restoration and replacement

• Removal or protection of assets to prevent further damage

• Removal of un-restorable items to prevent cross-contamination

• Full-cycle claims management

• Environmental services

• Alternative accommodation

• Making the environment safe and secure

• Identifying and containing hazardous waste & materials

• Enhanced customer service supported through NPS framework

KEY BENEFITS

• Reduced alternative accommodation requirements

• Emergency Response

• National Surge capability and 24/7

• Reduced strip-out costs

• Technology-driven contents selection, matching and replacement

• Access to discounts on replacement items and unique voucher scheme

• Contents underwriting data on items repaired or replaced

• Minimal disruption -quiet technology, reduced mess, tailored drying techniques

• Expert project management and claims handling - one point of contact

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INNOVATION GROUP LtdYarmouth House, 1300 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7AE

T : +44 (0) 1489 898 300, F : +44 (0) 1489 579 181, info@uk.innovation-group.com, www.innovation-group.com/uk

Innovation Property (UK) specialise in delivering and managing a variety of property-related services. Uniquely positioned to provide customers with a range of managed services and technology solutions to deliver value and quality, constantly striving to be different and better.

We’re here to help – Enabling through Innovation

For more details or to find out more please contact us on: +44 (0) 330 3801 293, +44 (0) 741 1349 573 or +44 (0) 754 0920 398 or for more information you can visit: www.innovationrestorationservices.com

WHY INNOVATION PROPERTY? INNOVATIONWe are the market leaders in mitigating claim spend and lifecycle across the industry. Working in collaboration with our clients over the past 10 years we’ve developed bespoke ‘next-generation’ techniques and operating efficiencies that deliver tangible benefits to you and enhance the customer journey for your policy holders.

INVESTMENTInnovation Property has invested millions in research and development. It’s a core part of our strategy to be genuinely innovative and to provide compelling propositions that add real value for our clients and their customers alike.

SPECIALISTSInnovation Property works across both the insurance and non-insurance market sectors to provide specialist end-to-end solutions across the entire property value chain - including claims lifestyle and even the Connected Home.

SAVINGSInnovation Property has a proven return on investment and can demonstrate a 23% reduction in indemnity spend for insurers on drying and restoration.

CUSTOMER SATISFACTIONAn overall reduced claim lifecycle handled efficiently by one claim provider ensures an enhanced customer experience and overall client satisfaction reflected in improved Net Promoter Score®

INNOVATION PROPERTY AT A GLANCE

• Investors in Customer – Outstanding Award

• Bespoke and skilful regional restore and replacement contractor network

• Specialist qualified field-based engineers with technical capability

• Investors in People – Gold Level Accreditation

• Market leading recoveries service

• In house site investigation, soils analysis

• Experienced and dedicated project management delivered by highly experienced, skilled claims partners

• Our people are specialists not generalists

• Digitally enabled business creating the pathway to the ‘Connected Home’