Restoration & Recovery Services

Manchester Claims Association

November 10th 2011

What we do....• Restoration following Fire, Water & Storm Damage• Losses all scale - Residential to Complex & Major Loss• 24-7-365 Services• Response focussed - 48hr ‘window of opportunity’• Damage mitigation & control - Triage & Recovery• Expert Technical Assessment & Reporting• Project Management - ‘solution approach’• Expertise in ALL business sectors • Wide ranging recovery experience

BELFOR UK• Wholly owned & managed

• Best Practice, Service Culture• Quality & Control• Consistency• Flexibility

• National Service Centre• Call Centre • Claim Administration• Logistics support

• Mobile Network of Technicians• Operations Branches

• Types of Claims• Commercial Major Loss/Complex Loss• Commercial SME• Landlord & Tenants / Property Owners• Domestic/Residential• High Net Worth

• Losses affecting• Buildings & Structures• Electronics• Machinery• Documents• General Contents

Our Services

UK Operations

• Residential/SME focus• 5 Regions - Network of mobile fast

response technicians• Fully equipped vans• Flexible surge capacity• Streamlined processes and

procedures• Centralised control

• Commercial & Major Loss focus• Operations Managers• Dedicated Support Team• Global resources • Tailored processes, procedures,

management systems & controls• Quantity Surveyor Support• H&S Support Team

Structures - Fire Damage

• Detailed Technical Assessment • Chloride Testing & Analysis

• Emergency Mitigation• Decontamination Techniques

• Mechanical• Latex SRF• High Level Access • Chloride Stabilisation

Structures - Water Damage• BDMA Trained & Qualified Technicians• Detailed Technical Assessment• Drying Methodologies

• ‘Standard’• ‘Advanced / Target’• ‘Speed’

• Moisture Monitoring• Remote Monitoring & Control• Drying Certification

• Sanitisation• Biological Swab Testing

Machinery Restoration

• Fire / Water / Acid / Corrosion & Dust Damage• ‘First Aid’ through to ‘Refurbishment’ • Specialism in all types of machinery:

• Machine Tools• Printing• Textile• Packing• Woodworking• Food Production• Iron & Steel Plant• Rolling Mill Plant• Rubber & Plastic Production

Electronics Restoration

• Dismantle, Repair, Co-operate• Various techniques & methods• All types of electronics:

• Audio & Visio• Computers & Servers• Analytical Laboratories• Locomotives & Marine• Medical • Control Systems• Clean Room• Telecoms

Document Recovery

• Largest facility in Europe• ‘Thermal Freeze Drying’ restoration

process• SOLID LIQUID GAS

• Secure collection & transportation • Secure processing & storage

facilities• Fully compliant

• Personnel Security Checks

Other Services

• Building works (e.g. strip out, asbestos removal)• Oil Remediation (Heating Oil Spills)• Leak Detection (Trace & Access)• Mould Remediation• Bodily Fluid Spills (Trauma Scene)• Specialist Waste Disposal• Deep Cleaning• Specialist Access

Quality Assurance• Recovery & Restoration – ‘core business’ • Market Leader - Technical & Specialist • European R&D facility – Ismaning, Germany• BDMA Corporate Member• Fully trained & qualified technicians• International Training Programmes• Internal & External Audit Programmes• Customer Satisfaction Programmes• Customer Service Awards

Current challenges....

Three core areas of focus:

1. Improve the overall customer journey

2. Reduce the overall claim lifecycle

3. Control the total claim cost

InstructionFirst

Inspection

Emergency & Enabling Works

Emergency Mitigation Works

Restoration Works

Repair / Re-instatement

Finalise & Contents Return

Complete & Invoice

DELAY DELAY

3R RESTORATION LIFECYCLE

‘Building Contractor’

solutions........• Improved communications• Aligned processes• Clear ownership• Clean handovers• Dynamic scheduling of appointments• Enhanced services

0800 371 988 - www.belfor.com

Sam Dawson - Key Accounts Team ManagerM: 07770 226 269sam.dawson@uk.belfor.com