Restaurant Terminology Part 2. Front of the House FOH Living/dining room Where the “show”...
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Transcript of Restaurant Terminology Part 2. Front of the House FOH Living/dining room Where the “show”...
Restaurant Terminology Part 2
Front of the House
• FOH• Living/dining
room•Where the
“show” happens
Skills • friendly, exhibit good
customer service skills, and can handle customer complaints effectively• know the basics of your
menu and beverage selections
Wait Staff• high paced, quick turnover
rate each day = fast pace• quiet, intimate, and slow-
paced = fine dining, • knowledgeable of the type of
food , basic familiarity of wine and mixed drinks
Host• meet, greet, and seat customers• friendly and courteous• organized person who is comfortable multi-
tasking
Bartender• tops on the front-of-the house job ladder• have a wide knowledge of mixed drinks, be
friendly to both customers and staff and be a good listener
• Honest• handles a lot of cash
Busboy• first promotion a dishwasher• ideal for a high school student• bus the dining room tables• excellent way to gain exposure to
all parts of the restaurant
Managers• General Manager• Restaurant Manager• Assistant Restaurant Manager• Restaurant Kitchen Manager• Bar Manager