Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.
-
Upload
joshua-doherty -
Category
Documents
-
view
213 -
download
0
Transcript of Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.
![Page 1: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/1.jpg)
Response to Catastrophic Personal Injury Loss
Presented by Katari MURTHY
![Page 2: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/2.jpg)
All of the sudden...• The dreaded phone call
comes (to you, I hope!).– Your initial reaction…collect
data!– Stop & think.– You will need every skill you
have - and some you don’t have.
• Your next word/action determines your future!
![Page 3: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/3.jpg)
Initial Responsibilitiesof the “Coach”
• Scene Safety is #1 priority.
• Gain composure & take control:– Self;– Management team;– Witnesses.
• Direct scene safety & area isolation.
• Calm things down.
![Page 4: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/4.jpg)
• I will not talk about the principles of accident investigation.
• We will talk about “response” - an organized system for crisis management.
• We are talking about sound management principles (planning, organizing, leading, & controlling) for an unorganized occurrence in our facility.
![Page 5: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/5.jpg)
The potential for catastrophic PI / Loss exists at all plants…even in the best of Safety & Health processes!• Falls• Fires/Explosions• Confined Spaces• Caught in machines• Contractors• Motor vehicle
crashes
![Page 6: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/6.jpg)
Crisis Management• Use your own “crystal
ball.” • What resources will
you need to manage the crisis? – People, – Equipment, – Services, – Support,– A phone, fax, notebook
and pen.
![Page 7: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/7.jpg)
Every catastrophic personal injury loss is
different,
But the managementprinciples are similar.
![Page 8: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/8.jpg)
Principles ofCritical Incident Response
• “Do no [more] harm”…At all times, the priority is to assure scene safety.
• Prompt, appropriate care for the injured.• Preserve respect & dignity for the
injured, all of the “involved,” the family, all others.
• Fix the problem, not the blame. • Restore “normal” operations.• Prevent recurrence.
![Page 9: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/9.jpg)
Incident Command System• Organized system for managing
emergencies.• Helps you to plan, lead, organize,
control response & resources.
![Page 10: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/10.jpg)
Incident Command System• Establishes hierarchy for emergency…
not for everyday site management.• Requires intimate knowledge of the
facility, the people, emergency management, multitude of site plans.
• Some of your best “everyday” managers will become totally useless under ICS.
• Develop ICS Structure & Roles in your site Emergency Preparedness Plan.
![Page 11: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/11.jpg)
Getting to the Scene~Initial “Seize Up”
• Take your own pulse.• Ensure the area is safe & that no other
persons will become similarly injured.• Protect would-be responders/rescuers.• Ensure structural integrity.• Stop equipment/process operation.• Stop activity in immediate area.• Plan rescue, determine resources...
![Page 12: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/12.jpg)
Medical Care for the Injured
• Who is injured?• What type & extent of injuries?• Observe the location & position of
the injured.• Who is there? What are they doing?• What treatment is being rendered? • What hospital are they going to?
![Page 13: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/13.jpg)
Begin “Seeing” Area ~Observing the Physical World
• Look for pieces of evidence…expect that pieces will not yet fit together.
• What is the equipment doing? Note settings of controls.
• Any physical evidence from victim?
• Begin to note (& sketch) what you see…provide all notes to the investigator!
![Page 14: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/14.jpg)
Meanwhile, Back at the “Office”…Gathering Records • OBTAIN EMPLOYEE
INFORMATION:– Employee name & address,
DOB, emergency contact;
• EMPLOYMENT SPECIFICS:– Job title, – length of employment,– Time on the job;
• TRAINING RECORDS:– safety training, – orientation, – department specific.
![Page 15: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/15.jpg)
Before the Investigation...
• Get the incident stabilized.• Get the area under control.• Stop activity.• Minimize discussion about the
details of the incident. Everyone is a witness.
• Minimize written communication about the incident.
• Disallow “conclusion jumping.”
![Page 16: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/16.jpg)
Thoughts about Critical Incident Investigation• In-plant staff will need help handling the
investigation…this is a “special” task. • With these types of incidents, superior
investigation skills & experience are required.
• Consider background, education, experience, certification, degree, past work.
• Expert documentation skills required. • Help to prepare the investigation outline.
![Page 17: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/17.jpg)
Interested Parties...• People who will be interested in
knowing about what happened:– Family members;– Site, Division, Corp.
EHS & Risk Management;– Insurance Representative;
• Professional Accident Reconstructionist/”Expert”;
– Regulatory Agencies;– The Media;– “Third Parties” (equip.
manufacturers?)– Other Employees.
![Page 18: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/18.jpg)
Handling Multiple “Interests”
• Consider written plans, developed in advance of the loss:– Regulatory Inspection Plan (written);– Media Coordination Plan?
• Utilize the hierarchy of the “Incident Command System” or your site “Disaster Recovery Plan” to direct activities & information.
![Page 19: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/19.jpg)
A Pre-loss Notification Plan...
• Minimizes confusion at the time of the incident.
• Helps to organize information.
• Maintains central location for contact information.
• Decides who is responsible for notifications.
• Indicates in what time frame the notifications should be conducted.
• Guides what information may/must be provided.
• Minimizes improper notifications (i.e. regulatory agencies, family, etc.).
![Page 20: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/20.jpg)
In all Notifications, Stick to the Facts• Facts are more accurate & generate less
debate.• Minimize speculation by others who want
to “conclusion jump.”• Provide basic information only…Even if
you “know” what happened, advise: – “The incident is still under investigation.”
• Minimize written communication regarding the supposed details, evidence, etc.
![Page 21: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/21.jpg)
Who Is Likely to Come “Visit”?• Local & State
Police;• Local Fire Dept. &
State Fire Marshall;
• Corporate people;• Insurance
company representatives;
• “Expert Witnesses”;
• Forensics Experts;• Attorneys;• “Engineers”.
![Page 22: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/22.jpg)
Regulatory Inspection Plan• Names the team members who will
participate in a regulatory inspection.– Specifies roles of participants;– Includes collective bargaining unit;– Assesses possible areas to be inspected
& contact persons/titles for each area.– Guidelines for regulatory notification
(in critical incidents), credential check, communication, note-taking, sampling, post-visit assistance, etc.
• Must be kept up-to-date & should be reviewed with team members periodically.
![Page 23: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/23.jpg)
Written Plans to Reference in the Event of Catastrophic Loss• Emergency
Preparedness (including Incident Command System)
• Crisis Management• Notification• Regulatory
Inspection• Media Coordination
OnePlan?
![Page 24: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/24.jpg)
Viable Corrective Action
• The site is “under the microscope” for a reason.– Fix the problem, not the blame.– Injuries are never just the result of
“worker error” or carelessness.– Management systems review and
correction needed - short & long-term.
• Engineering controls first, then administrative controls, PPE & training.
![Page 25: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/25.jpg)
Ending Business Interruption• Establish approximate time-frame for
release of equipment to run again.• Look for clues during start-up.• Ensure that the investigator is
present for resumption of business.• Staff needed to start equipment or
process.• Make sure that corrective actions
remain viable.
![Page 26: Response to Catastrophic Personal Injury Loss Presented by Katari MURTHY.](https://reader035.fdocuments.in/reader035/viewer/2022070305/55140044550346e7488b4872/html5/thumbnails/26.jpg)
Closing Thoughts• Use of the Employee Assistance Program
for individuals, family members, co-workers.
• Critical Incident Stress Debriefing (CISD) Team for the site and Incident Command Team.
• Ensure that corrective actions are correct & upheld.
• Carry the lessons learned with you and share it with [email protected].