Responding to changes in demand

Some Stats

• + 55,000 homes

• 170 local authorities – 2/3ds in just 10 LAs

• Around 70%, general needs for rent

• In 6 geographic Divisions

• + 10k bed spaces of housing with care/support

• Riverside Home Ownership: LCHO, leaseholders

• Commercial companies: Prospect and Compendium

Across the country, we face mostly of the same issues as you

• National population rising by c 10m over next 25 years• +2.2m household growth next 10 years• +200k new homes per year

Demographics

Uneven distribution between regions

Uneven distribution within regions

Household growth projections to 2021

• Cambridge (-3%) and East Cambridgeshire (+23%)

• Liverpool (+1%) and Warrington (+12%)

• City of London (+58%), Tower Hamlets (+32%)

…and nature of ‘growth’ very different

• London and SE, driven by net inward migration (from within and outside UK) and birth rate

• In parts of the North, driven by ageing population and out migration

• All of this equals increasing dependency

Household composition changing too

• Average household size continues to decline: 2.36 – 2.33 over next 10 years

• But, new phenomena– Young people moving back home, delaying household formation– Shared housing, driven by affordability/benefits

• What was the fastest growing household type in the decade to 2013?

Households with 2+ families (+40%)

• Smallest dwelling sizes in Europe• Up to half of homes smaller than 2010 London Design Guide Standard

Choice

2008 – 13• Earnings increased by 109%• Social rents by 116%• Riverside rents by 122%• Pre-payment gas by 165%

Rents capped at 80% of local market

Affordability

“We are supporting investment to develop a high-quality, professionally managed private rented sector. Our £1 billion Build to Rent fund is on track to deliver up to 10,000 houses for rent. We are committed to promoting a sustainable private rented sector, which is why this summer we will publish a model tenancy agreement, giving landlords and tenants the choice to agree longer-term fixed tenancies.”

- Kris Hopkins, Housing Minister, June 2014

Riverside on Merseyside• 3500 sheltered and supported

• 20,000 General needs - Includes 8500 stock transfer

• 15% <25 years old - 25% c50 years old - 60% 85 - 110 years old

• 70% houses / 30% flats

• 30% 1 bed - 20% 2 bed - 50% >3 bed

• 8 out of 10 properties in 10% most deprived neighbourhoods nationally

• 10% annual turnover - 2000 voids per year – average £3K each

• 75,000 repairs per year

• 40% under-occupy – 10% overcrowded

• >50% limiting health / disability

• Only 25% in work

• More applications from singles, younger, lone parents

• Wanting 2 Bedrooms but space standards matter – gardens / play area

• As do local amenities, schools, shops, transport etc.

• Houses rather than flats – rejecting 3 bedroom offers – bedroom tax

• Elderly want bungalows – extra care schemes

• Hopscotch between social landlords

• Rejecting Victorian terraced or converted Victorian Villa flats

• Service Charges prohibitive – affordability issues increasing – PL’s competing

• Difficult to let Rural units

Some Demand Issues

Some Local InitiativesCan we stop them leaving?

• Affordable warmth, debt counselling, welfare benefit advice

• Anti-social behaviour – victim centred / Hate Crime

• Disability adaptations

• Referrals to other agencies, DV, Education welfare, Health etc

Livetime – elderly outreach

Springboard – employment support / apprenticeships

Volunteering - Community initiatives

Environmental services – gardens….

Programmes of Customer Care Visits – (CCVs) and Property MOTs

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR220 1.33 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.97 0.97 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.84 0.84 0.84 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.74 0.74 0.74 0.74 0.24 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.67 0.67 0.67 0.67 0.67 0.24 0.24 0.24 0.24 0.24 0.24 0.24 220 0.60 0.60 0.60 0.60 0.60 0.60 0.24 0.24 0.24 0.24 0.24 0.24 220 0.58 0.58 0.58 0.58 0.58 0.58 0.58 0.24 0.24 0.24 0.24 0.24 220 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.24 0.24 0.24 0.24 220 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.50 0.24 0.24 0.24 220 0.47 0.47 0.47 0.47 0.47 0.47 0.47 0.47 0.47 0.47 0.24 0.24 220 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.24 220 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42

220 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 0.40 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 0.33 220 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 0.32 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 220 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17 0.17

220 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 0.13 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 0.08 220 220 220 220 220 220 220 220 220 220 220 220

A 4 Year Programme of Proactive Maintenance

Designed to reduce post-MOT repair reporting

The full 4 Year Programme

October 2012 October WC PAN: CLEAR BLOCKAGE/REMEDIALS 20.66August 2012 September WEATHER/DRAUGHTSTRIP: REFIX/RENEW TO DOOR 87.18September 2012 October HOT WATER TAP LOSE 24.01July 2012 October SINK/BASIN: CLEAR BLOCKAGE/REMEDIALS-P2 11.39June 2012 June REMOVAL OF BOXING IN & COVING IN ORDER FOR GAS SERVICE 3.82September 2012 September TAP:OVERHAUL ANY TYPE OF TAP. NO HOT WATER FROM BATH TAP 11.39September 2012 December MOULD THROUGHOUT PROPERTY ON WINDOWS 24.94November 2012 December {{OVERTYPE WITH INSPECTION DESCRIPTION}} 0September 2012 November LIGHTING: LOCATE FAULT/RECTIFY LIVING ROOM LIGHT WIRING 34.43September 2012 December SWITCH: RENEW 5AMP 1 2 OR 3 GANG 42.56September 2012 November SHOWER:LOCATE FAULT/RECTIFY 34.43May 2012 November OUT OF HOURS:EMERGENCY CALLOUTS - FRONT DOOR 42.74September 2012 December DOOR HANDLE BROKEN 73.66August 2012 November SHOWER: OVERHAUL SHOWER HEAD 4.9August 2012 October WINDOW NOT LOCKING ANYOEN COULD OPEN FORM THE OUTSIDE 67.99September 2012 October OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74September 2012 December CEILING: RENEW PLASTER - PATCH REPAIR 16.53August 2012 November LIGHTING:LOCATE FAULT/RECTIFY 82.77June 2012 July LEAK FROM BATHROOM PENETED LOUNGE CEILING 42.74September 2012 September VENT: RENEW CIRCULAR TO EXISTING OPENING 13.81September 2012 November DRAIN: ROD BLOCKAGE 32.08November 2012 November FORCED ENTRY FOR WELFARE OF SON 21.94September 2012 December ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74July 2012 July TAP:RENEW PAIR BATH PILLAR TAPS. 112.26September 2012 October LEAK COMING THROUGH CEILING CANT CONTAIN 33.87October 2012 October UNIT: REPOSITION/REFIX/RENEW HINGE 49.87September 2012 October TILES/SLATES: RENEW/REFIX ANY TYPE FALLING OFF FRONT PROPE 198.04May 2012 August PLUMBER - NO WATER TO MAJORITY OF OUTLETS. 42.74September 2012 September SOCKET LOOSE ON WALL AND NOT WORKING - POTENTIAL DANGER. 8.56

Month of MOT

Year of MOT

Month of Post MOT Repair

Type of Repair Price

Month Year Month of post Type of Repair Priceof MOT of MOT MOT Repair

February 2012 February METER CUPBOARD:RENEW DOOR. 29.15February 2012 November LIGHTING ISSUES IN THE KITCHEN ISSUE WITH SWITCH 34.43March 2012 September PVCU WINDOW:RENEW HANDLE 15.97March 2012 September LIVING ROOM WINDOW WILL NOT OPEN. 35.31January 2012 March SMOKE DETECTOR: OVERHAUL 13.93January 2012 June WC:LOCATE FAULT/RECTIFY 33.87November 2011 May WC: LOCATE FAULT/RECTIFY 33.87November 2011 October KITCHEN SINK LEAKING BADLY 34.71February 2012 March PAN: REMAKE JOINTS TO WC PAN/FLUSH PIPES 23.29February 2012 November CISTERN: OVERHAUL/REPAIR LEAK 40.13January 2012 February BURST/LEAK:REPAIR LEAKING/BURST PIPE. 34.71January 2012 November HANDLES:RENEW SET OF LEVER FURN BACK DOOR 14.07April 2012 May INTERNAL STOPCOCK: OVERHAUL ANY SIZE/TYPE 13.9April 2012 May FENCING:MAKE SAFE FENCING. 8.55March 2012 March BAD SMELL FROM SINK 67.74March 2012 December PAVING NEEDS INSPECTING 11.63February 2012 April DOUBLE GLAZED UNIT: REGLAZE WINDOW - FLOAT 78.36February 2012 October D.G.UNIT:REGLAZE NE 1.00SM-SAFTY FOW 320425720 305.58May 2012 November BURST/LEAK:REPAIR LEAKING/BURST PIPE. 34.71May 2012 November UNIT:REPAIR DRAWER 11.8May 2012 July WACHING MACHINE SWITCH ON SOCKET 25.6May 2012 November HANDLES:RENEW SET OF LEVER FURN. 16.73June 2012 July WC:LOCATE FAULT/RECTIFY 89.37June 2012 July GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 682.35April 2012 May DOUBLE GLAZED UNIT: REGLAZE WINDOW - FLOAT 78.36April 2012 December SWITCH: BATHROOM LIGHT NOT WORKING 59.65March 2012 June PLEASE CHECK FRONT AND REAR DOORS AND TNT STATES NOT SAFE 28.49March 2012 June FAN: OVERHAUL DOMESTIC EXTRACT 14.46March 2012 March LIGHT: RENEW LAMPHOLDER/BATTEN HOLDER 8.27March 2012 May EMERGENCY ELECTRICIAN NORMAL WORKING HOURS SAME DAY 28.2June 2012 September SUPPLY AND FIT EXTRA BOLTS TO FRONT AND REAR DOORS 42.2June 2012 October LIGHT:RENEW BULKHEAD FTTG-2X8W. 148.44April 2012 May SUPPLY PIPE: LOCATE FAULT/RECTIFY NO WATER 33.87April 2012 July PANEL:REMOVE/REFIX ANY TYPE.REPLACES 320413172 51.29March 2012 April BACK GARDEN DOOR WILL NOT OPEN 11.39March 2012 April WALL TILE: REPLACE - ISOLATED AREAS 8.55July 2011 September EXTERNAL DOOR:EASE/ADJUST/REHANG/REPAIR 21.94July 2011 September FLOOR TILE:RENEW QUARRY TILES. 44.29December 2011 June ROOF: FIX ROOF LEAK TO FLAT ROOF 68.39December 2011 November ROOF:FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 June CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 31.89March 2012 December SKIRTING: TAKE OFF AND REFIX 8.83June 2012 July ELECTRICIAN REQUIRED TO RESET CIRCUIT 42.74June 2012 August ANY CIRCUIT: LOCATE FAULT/RECTIFY 34.43May 2012 August PUSH BUTTON BELL NOT WORKING 13.25May 2012 December OUT OF HOURS PLUMBER REQUIRED 42.74

Month Year Month of post Type of Repair Priceof MOT of MOT MOT Repair

September 2012 October SKIRTING:RENEW SOFTWOOD SKIRTING 245.02September 2012 October WALL:RENEW SKIM COAT PLASTER. 260.88September 2012 October SEALANT:RENEW TO SHOWER TRAY. 12.87September 2012 October SHOWER:RENEW CURTAIN. 28.88July 2012 October ROOF: FIX ROOF LEAK TO PITCHED ROOF 205.56July 2012 October BUZZING SOUND COMING FROM SHOWER 34.43July 2012 November FAN:RENEW 2SP CONDENS.CONTR.FAN 220.57July 2012 December ANY CIRCUIT: LOCATE FAULT/RECTIFY 34.43October 2012 November GUTTER: REMAKE JOINT 33.29October 2012 November FLAG: RENEW/REBED PCC PAVING 103.81October 2012 December FLAG:RENEW/REBED PCC PAVING. 24.57October 2012 December HEAVY LEAK FROM SUPPLY PIPE THROUGH TO LANDING 33.87September 2012 October WASTE PIPE: LOCATE FAULT/RECTIFY 33.87September 2012 October TAP:OVERHAUL SINK MIXER FOW 320427425 21.38September 2012 October LIGHT IN KITCHEN ABOVE SINK NOT WORKING 47.72September 2012 October FLUSH ON TOILET LOOSE 13.82May 2012 July RECTIFY FAULT ON WINDOW 47.83May 2012 August WASTE PIPE: LOCATE FAULT/RECTIFY 33.87May 2012 October FAN: OVERHAUL DOMESTIC EXTRACT 14.46May 2012 October PLATE: RENEW PLATE AND KNOCKER 29.2July 2012 September OUT OF HOURS:EMERGENCY CALLOUTS - NO MATERIALS 42.74July 2012 September CISTERN:RENEW BALLVALVE. FOW 321423495 33.87July 2012 September FENCING:MAKE SAFE FENCING AT REAR 8.55July 2012 October BATH:CLEAR WASTE BLOCKAGE/REMEDIALS. 17.13August 2012 September ROOF: FIX ROOF LEAK TO PITCHED ROOF 345.01August 2012 September LIGHTING:LOCATE FAULT/RECTIFY - LIVING ROOM 34.43August 2012 October BATH LEAKING IN TO FLAT BELOW 33.87August 2012 December TOILET NOT FLUSHING 33.87September 2012 September TAP: OVERHAUL ANY TYPE OF TAP 70.64September 2012 October WALL:REPAIR PATCH IN COMMONS 6-15 FAO GEORGE MILLER 22.82September 2012 December LOCK: RENEW CYLINDER 86.37September 2012 December WC: LOCATE FAULT/RECTIFY 33.87July 2012 September COLD TAP IN BATH WONT TURN ON 106.67July 2012 December DOOR WILL NOT OPEN 21.94July 2012 December SECURE FRONT DOOR - TNT CANNOT LOCK 21.94July 2012 December OUT OF HOURS: NO LIGHTING IN WHOLE PROPERTY 42.74April 2012 August TAP:REFIX LOOSE BATH TAP. 19.75April 2012 August INTERNAL DOOR: LOCATE FAULT/RECTIFY 28.49April 2012 August WINDOW NOT CLOSING PROPERLY 50.76March 2012 November ROOF:FIX ROOF LEAK TO PITCHED ROOF- ABOVE MAIN BEDROOM 47.38March 2012 November VENT:RENEW VENT ROOF TILE UNIT. FOW 320432376 220.2March 2012 November HALOPHEN:R.L.T. SPEC. TREATMENT. FOW 320432376 67.92October 2011 May GUTTER:REMAKE JOINT. 11.97October 2011 August CEILING: RENEW PLASTER - PATCH REPAIR 525.86October 2011 October GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 262.78August 2011 November TAP: OVERHAUL ANY TYPE OF TAP 11.39August 2011 March LOCK CHANGE REQUIRED FOR FRONT DOOR 84.94August 2011 October OUT OF HOURS: SECURE BATHROOM WINDOW 42.74December 2011 January FAO JOHN ROGERS TILE:REM/REFIX -RENEW FELT/BATT. 775.93December 2011 March KITCHEN UNIT OR WORKTOP: OVERHAUL 125.54December 2011 August ROOF: FIX ROOF LEAK TO PITCHED ROOF 53.32

Month Year Month of post Type of Repair Priceof MOT of MOT MOT Repair

March 2012 May NIGHTLATCH:OVERHAUL COMPLETE 45.59March 2012 July MAIN DOOR WILL NOT SECURE 70.69March 2012 July VENT:INSTALL PASSIVE VENT KIT - FOW320412892 106.58March 2012 July WALL:RENEW 12.5MM PBD/SKIM/PATCH - FOW 320412892 23.85March 2012 August FRAME:RENEW CLOSING JAMB. TO METER CUPBOARD DOOR 103.49March 2012 August POWER: LOCATE FAULT/RECTIFY ATTEND AFTER 4 34.43March 2012 August WATER PENETRATION:REPAIR/TEST. 66.49March 2012 August FRAME:SPLICE REPAIR NE 1M LONG. 49.88March 2012 September OUT OF HOURS:EMERGENCY CALLOUTS - SECURE COMMUNAL DOOR 42.74March 2012 September LOCK:RENEW CYLINDER 70.69March 2012 September METER CUPBOARD:RENEW 3 PORT LOCK 103.72March 2012 October FIT SECURITY LIGHTS TO OUTSIDE PROPERTY 28.5March 2012 December COMMUNAL DOOR KICKED IN WOODEN DOOR 42.74March 2012 December FIX LOCK ON COMMUNAL DOOR AFTER BREAK IN TO FLAT 1 93.49March 2012 March LIGHTING OUTSIDE SECURITY LIGHTING POSSIBLE NEW ONES NEEDED 34.43March 2012 March LIGHT:RENEW 500W FITTING. FOW TO 310454799 33.12March 2012 June HANDLE COME OFF FORNT DOOR CANNOT SECURE 21.94March 2012 June DOOR BELL: OVERHAUL/REPAIR/RELOCATE 20.22March 2012 July HOT TAP IN SINK IN BATHROOM CANT TURN OFF 11.39March 2012 August WINDOW HANDLE COME LOOSE WINDOW NOT SECURE BUNGALOW 42.74March 2012 August SHOWER: CLEAR BLOCKAGE/REMEDIALS 22.09March 2012 August FLAG: RENEW/REBED PCC PAVING 32.09March 2012 August MORTAR COME AWAY FROM RIDGE TILES 124.09March 2012 August LIGHT: OVERHAUL FLUORESCENT 13.71March 2012 August EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 40.27March 2012 November OUT OF HOURS FRONT DOOR LOCK NOT WORKING 90.89March 2012 November RECTIFY FAULT ON EXTERNAL DOOR 57.68March 2012 December ROOF: FIX ROOF LEAK TO PITCHED ROOF 42.74March 2012 April TEST:OCCUPIED PROPERTY INCL CERT KEY TO KEY 406.58March 2012 May CUPBOARD:RENEW PULL HANDLE. 241.35March 2012 May DOWNPIPE:RENEW 68MM PVC - NE 3 ST 88.35March 2012 May PAN:RENEW WC SEAT COMPLETE. 28.66March 2012 May WALL TILE:REPLACE - ISOLATED AREAS. 12.39March 2012 June FAULT WITH FOUR INTERNAL DOORS/ NOT OPENING/ CLOSING 78.4March 2012 June PLASTER DAMAGED BY KITCHEN DOOR 14.96March 2012 June LEAK FROM OVERFLOW 33.87March 2012 June SOCKET: RENEW 13AMP SINGLE PLATE 8.56March 2012 June CISTERN: OVERHAUL/REPAIR LEAK 8.62March 2012 June PAVING BROKEN 24.57March 2012 July FLOORBOARD:SCREW DOWN (PER.ROOM) 4.67March 2012 July WALL:RENEW PLASTER - HAS A FEW PATCHES 75.72March 2012 July BASIN/SINK:CLEAR BLOCKAGE WATER EMPTYING VERY SLOWLY 50.33November 2011 December CANNOT OPEN BACK DOOR 42.74November 2011 June TNT UNABLE TO OPEN BACK DOOR 21.94November 2011 July BOARD UP WINDOW 42.74November 2011 July D.G.UNIT:REGLAZE NE 0.50SM CLEAR 70.11November 2011 July EXTERNAL DOOR:LOCATE FAULT 9.26November 2011 July BACK DOOR WILL NOT STAY SHUT UNLESS ITS LOCKED 9.26November 2011 August INTERNAL DOOR: LOCATE FAULT/RECTIFY 28.49November 2011 August BATHROOM WINDOW SMASHED LOG - 147430082012 42.74November 2011 September DOOR:RENEW INTERNAL PLY DOOR. FOW 320419848 131.59November 2011 September DOUBLE GLAZED UNIT: REGLAZE WINDOW - FLOAT 78.36November 2011 October MANHOLE RAISED REAR ELEVATION 51.29November 2011 October WALL TILE: REPLACE - ISOLATED AREAS 8.55November 2011 November FRAME:SPLICE REPAIR NE 1M LONG. 22.8March 2012 April MULTI JOB - ELECTRICAL 117.98March 2012 April CABLE:DRAW 1.5MM PVC FLAT T&E. 131.34March 2012 April CALL OUT - FAULT TO THE ELECTRICS 42.74March 2012 July POWER:LOCATE FAULT/RECTIFY 48.26March 2012 July OUT OF HOURS:EMERGENCY CALLOUTS - LOSS OF LIGHTS 42.74March 2012 July ANY CIRCUIT:LOCATE FAULT/RECTIFY **F.A.O LYNDSEY** 34.43March 2012 September EXTERNAL DOOR:LOCATE FAULT 9.26March 2012 October REPORT BACK FRAME COMING AWAY 43.55March 2012 October POSSIBLE SUBSIDENCE CRACKS ON EXT & INT WALLS 0March 2012 November EXTERNAL DOOR: EASE/ADJUST/REHANG/REPAIR INC. IRONMONGERY 21.94March 2012 November GUTTER:REALIGN GUTTER - FOW 320428865 112.44March 2012 November FRAME:RENEW PLAST REVEAL COMPL - FOW 320428865 40.1March 2012 November POWER: LOCATE FAULT/RECTIFY NO ELECTRICS WORKING 34.43

Month of post Type of Repair Price MOT Repair of Repair Drains Elecs Rainwater BathroomJanuary WALL:RAKE OUT/REPOINT EXC.1.00SM AS PER JULIE SANG 375.22January POWER:NEW SPUR UPP.FLR NE10M AS PER JULIE SANG 352.85 1January HALOPHEN:BACDET/BOND SOL AS PER JULIE SANG 79.5January MANHOLE:RENEW PCC COVER SLAB. AS P0ER JULIE SANG 27.08 1January DRAIN:REPAIR 100MM PIPE 1-2M - FOW 310445105 770.81 1February SMOKE DETECTOR: OVERHAUL 13.93 1March FAO JOHN ROGERS SECTION 11 APPOINT 16 APRIL 2012 126.75April WASTE PIPE: LOCATE FAULT/RECTIFY 55.25 1April WASTE PIPE: LOCATE FAULT/RECTIFY 33.87 1June WATER STAIN APPEARING ON BATH PANEL SO POSSIBLE LEAK 33.87 1June PANEL : RENEW SIDE / END INC.FRAMING - FOW 320409589 99.9 1June BATHROOM DOOR FALLING APART 28.49 1August BATH: LOCATE FAULT/RECTIFY 33.87 1August BATH:REMOVE AND REFIX - FOW 320419589 409.79 1September MOULD:TREATMENT 24.94 1October UNIT:REMOVE/REFIX ANY UNIT. FOW 320422438 56.19October VENT UNIT:OVERHAUL FOW 320422438 **1HR JOB** 20.71 1October PAN:REMAKE JOINTS TO W.C.PAN/FLUSH PIPES. 11.39 1October OOH: FOLLOW UP 320429734 215.52October DRAIN:JET BLOCKAGE 64.12 1October DRAIN:CCTV FAULT/REPORT SURVEY FOW 320430043 206.62 1November FOLLOW ON -320427386- MOULD TREATMENT 62.74 1November FOLLOW ON -32042738VENT UNIT:OVERHAUL- FAO TONY AT MORRISONS 20.71 1November WASTE PIPE:LOCATE FAULT/RECTIFY 45.18 1November DRAIN:REPAIR 100MM PIPE NE 1M 478.97 1December MOULD:TREATMENT 24.94 3673.21 1December ANY CIRCUIT:LOCATE FAULT/RECTIFY 34.43 1December HEAVY LEAK FROM GUTTER JOINT 124.07 1January FAULT ON ELECTRICS 34.43 1January TEST:OCCUPIED PROPERTY INCL CERT - 310442420 61.98 1January DOWNPIPE:RENEW PVC - NE 2 STOREY - FOW 310439081 92.59 1February SOCKET: RENEW 13AMP DOUBLE PLATE 11.91 1February P2 : BATHROOM WINDOW HANDLE COME OFF 50.13 1March TILES/SLATES: RENEW/REFIX ANY TYPE 17.1 1April GUTTER: CLEAN/FLUSH OUT (PER ELEVATION) 9.8 1April POWER:LOCATE FAULT/RECTIFY 34.43 1April POWER:SOCKET OUTLET-GRND FLR. FOW 320402585 77.22 1June GROUTING AND SEALENT 8.55 1August GROUT - BATHROOM & SINK 8.55 1September SWITCH: RENEW SHOWER PULL SWITCH 11.31 1September LOCATE FAULT ON SHOWER 117.36 1October PANE: REGLAZE WINDOW 26.36October FAN: OVERHAUL DOMESTIC EXTRACT 14.46 1October FAN:RENEW VAR.SP CONDENS.CONTROL - RELOGGED FROM 320427604 192.3 1October CISTERN: RENEW FLUSHING ARM/CHAIN AND HANDLE 19.08 1December GATE: REPAIR/EASE/ADJUST GATE 11.39 957.45

Initiatives continued……..Getting them Let…

MarketingZoopla, Gumtree, ‘Recommend a Friend’, Riverside Web-site,

Local Media, Local Offices, Local shops, Twitter, CBL …

Allocations – Local Lettings initiatives

Furnished tenancies – wholly or partial

Homes for Heroes

Customised security packages on voids

Partnership working

LA/Councillors PSG (problem solving groups) – abandoned properties, PL enforcement, environmental, ASB – Police….

Same Day Lets

The birth of YouRplace

Neighbourhood Services

16 Wardens – 28 Environmental Rangers

Neighbourhood Management – clean streets

Neighbourhood tool: NIS

Property tool: HFAT

Formerly 58 units student accommodation void for 7 years

Converted to 58 extra-care elderly apartments

Long-term voids – no demand

Converted for sale

The Brownstone Initiative

Long term low demand flats

Based on NY ‘Homeworks’ Programme

Convert to 3 units for sale to one midfdle income buyer – rents out 2 units and must live

in third.

Creates residential stakeholder landlords

Our property, next to and damaged by Private Landlord Long-term void – 12 years

Purchased private building at auction

Converted to 9 apartments for rent

Responding to changes in demand