Corporate Brochure

Resourcing the world

Veolia—

The new Veolia is here. We have everything it takes

to deal with your challenges in terms of environment,

growth and access to resources. We’re armed with

new goals, a new strategy, a new brand, and a new

organization that’s unifi ed across all.

1 Veolia

2 customer segments

3 areas of benchmark expertise

4 challenges to embrace

5 continents

where we are present

6 breakthrough innovations

7 promising sectors to explore

8 ways to resource the world

9 commitments to ensuring

sustainable development

(Page 2)

(Page 4)

(Page 6)

(Page 8)

(Page 10)

(Page 12)

(Page 14)

(Page 16)

(Page 18)

The -pointproof

4

Veolia—

5

There are already more than seven billion people on the planet. In the

near future, there will be nine billion. The world is growing; it needs

new resources. This means we need to be more inventive, more

responsible and more efficient. Today, we recover water, waste and

energy. What is discarded by some becomes a resource for others.

Being attentive and more respect ful of our planet and its people is

how we view our business, our foot print and our contribution. We are

creating new businesses, and a new economic and social dynamic.

We are contributing to the world movement and people’s lives.

Develop access to resources, pres erve resources, replenish resources:

RESOURCING THE WORLD IS OUR GOAL.

Veolia—

6

Veolia—

Cities Industrial companies

! eir challenges. In an increasingly populated and urbanized world, cities have to manage quality water, energy and waste services intelligently, innovatively and as inexpensively as possible. Their ability to implement new models of the circular economy will determine their dynamic and their attraction.

Our solutions. A historic partner of cities for more than 160 years, Veolia is reinventing how it approaches traditional markets with an increased focus on linking our compensation to transparent performance metrics. As the operators of complex services in the fi eld, we are developing technological, fi nancial and social solutions to improve inhabitants’ quality of life, save and replenish resources, and reduce the ecological footprint of regions.

Our solutions. Non-hazardous and hazardous waste recovery, soil remediation, dismantling sensitive facilities, water recycling, energy management, to name just a few: Veolia is the partner of industrial companies’ growth. We off er a wide range of tailored solutions covering all companies’ needs in all areas of business.

A working example. In France, we work with Greater Lyon. We have carried out extensive research and developed innovation to test new projects in the areas of green energy, intelligent data management and urban modeling, health, waste treatment and resource preservation.

A working example. Since 2001, Veolia has been working with Novartis to improve the operational, economic and environmental excellence performance at the company’s industrial facility in Basel (Switzerland), the global showcase for this pharmaceutical giant. Veolia provides and maximizes the management of all Novartis’ utilities (water, energy and waste), and has implemented a unique solution for the recovery of hazardous waste.

! eir challenges. Industrial companies are seeking sustainable solutions to ensure the long-term survival of their businesses, maintain growth and win the support of communities. Pressure on resources is forcing them into a paradigm shift. As a partner in their growth, Veolia transforms this challenge into an opportunity through its innovative solutions.

7

Veolia—

2 customer segments

70% of the world’s population will live in cities by 2050

63% of the world’s population will experience diffi culties in accessing water by 2025

8 9

Veolia—

ENERGY

An expert in energy services, Veolia supports the economic growth of its local authority and

industry clients, while also reducing their ecological footprint. Energy e! ciency, e" ective

management of cooling and heating networks, production of green energy: just some of our

unique expertise for a sustainable world.

53,700,000MWh produced

2,400,000multi-family housing

units managed

2,000industrial facilities managed

450heating and cooling networks managed

WASTE

Veolia specializes in liquid and solid, non-hazardous and hazardous waste management. Our expertise covers

the entire waste life cycle from collection to recycling, leading to the fi nal recovery

of waste as materials or energy.

51,000,000people provided with collection services

on behalf of local authorities

38,000,000metric tons of waste

recovered as materials or energy

570,000business customers

(excluding industrial maintenance)

719treatment plants

operated

WATER

Veolia treats and monitors water quality at each stage in the water cycle from extraction

of the natural resource through to its discharge back into the natural environment.

We innovate to reduce the amount of resource extracted and to encourage cities and

industry to recycle and reuse water.

94,000,000people supplied

with drinking water

62,000,000people connected

to wastewater systems

4,532drinking water production

plants managed

3,442wastewater treatment

plants managed

Veolia—

3 areas of benchmarkexpertise

10

Veolia—

11

Veolia—

4 challenges to embrace

THE SUSTAINABLE development of cities

Almost half the world’s population lives in cities. By the end of the century, urbanization will have intensifi ed to a level never seen before in human history. While cities enable economies of scale and more effi cient services, they also need to be cleaner and more effi cient, and consume less energy. Veolia has unique expertise in the management of large, complex public services including drinking water, wastewater, waste collection and recovery, and heating and cooling networks. As the manager of services in many megacities around the world, we are rethinking our relationship with local government authorities in order to become a consulting partner to help them improve their performance.

CLIMATE change

Limiting average warming of the planet to 2 °C by 2100 is a target that must be shared by all actors. This climate change is largely due to greenhouse gas emissions. Fortunately, there are solutions to promote a carbon-free economy. Veolia is investing massively in research to produce renewable and alternative energies, and to improve energy effi ciency. Attentive to the impact of our own facilities, we off er our customers diagnostic tools and clean, game-changing solutions.

INCREASINGLY SCARCE resources

The United Nations estimates that the equivalent of two planets will be needed to meet our needs by 2050 if we continue at the current rate. We therefore urgently need to reinvent our relationship with resources and raw materials, the cost of which tripled between 2000 and 2013. Each day, Veolia acts to preserve and replenish resources. We recover water, energy and waste. What is discarded by some becomes a resource for others. Water and waste produce cooling, heat, steam, energy, bioplastics, biofertilizer, biofuels and secondary raw materials. These new materials are then used, recovered and reused again and again. That is the principle behind the circular economy.

FRAGILITY of ecosystems and biodiversity

According to the “Millennium Ecosystem Assessment,” the rate of species’ extinction is one thousand times greater than it would be naturally. Through our CSR commitments, Veolia undertakes to preserve natural resources and diversity. In particular, this commitment is evident in the rigorous analysis toward redirecting the impact of our facilities and activities. The Veolia Foundation also supports many associations and scientifi c and citizen-initiated actions to protect biodiversity.

12

Veolia—

13

Veolia—

5 continents where we are present

Present on fi ve continents, Veolia works with industrial companies and local government authorities and their populations to ensure the optimum use of resources. In order to work even more closely with our customers, pool our best practices and improve our knowledge of national markets, we have adopted a new organizational structure based on a single Veolia and a single head offi ce for each country. Today, our priority is to strengthen our position in the world’s high-growth-rate regions.

NORTH AMERICA

€1,912 million revenue

9,400employees

SOUTH AMERICA

€438million revenue

16,000employees

AFRICA AND MIDDLE EAST

€1,012 million revenue

12,400employees

OCEANIA

€1,056 million revenue

2,600employees

ASIA

€1,260 million revenue

21,700employees

€23.4 billion revenue in 2013

187,000 employees worldwide

WESTERN EUROPE

€14,441 million revenue

95,800employees

CENTRAL AND EASTERN EUROPE

€3,330million revenue

29,100employees

For further information: veolia.com

2013 pro-forma unaudited fi gures, including Dalkia International (100%) and excluding Dalkia France. Excluding Transdev employees and revenue currently under divestment.

6 breakthrough innovations

14

Veolia—

15

Veolia—

FOOD WASTE HAS SEVERAL LIVES

The Move2Chem project aims to develop a recovery system for the byproducts, effl uent and waste from the food and beverage industry by converting them into chemical molecules. These molecules are then used by the chemicals industry as precursors for numerous products (dyes, solvents, polymers, etc.), or reinjected directly into wastewater treatment processes. In April 2014, Veolia was named the winner of France’s 2030 Worldwide Innovation Challenge for the “Plant Proteins and Plant Chemistry” strategic goal with its partners SAS Pivert and Sofi protéol.

2014Winner of the 2030 Worldwide Innovation

Challenge

A NEW TYPE OF PARTNERSHIP

Veolia and New York City have signed a new type of contract. Under this contract, Veolia’s compensation is based in part on the savings the performance diagnosis and advice it produces. The City directly manages the drinking water and wastewater services with its own personnel and relies on Veolia’s experience and expertise. The city spends $1.2 billion each year on managing and maintaining its public drinking water and wastewater services; the expected annual savings are estimated at around $130 to $200 million.

$130million annual savings

PUBLIC WATER SERVICE FOR

ALL FAMILIES

The economic capital of Ecuador, Guayaquil has a population of 2.5 million, many of whom live in a situation of fi nancial insecurity. Proactiva, Veolia’s South American subsidiary, manages all the city’s drinking water and wastewater services. To ensure that the entire population has access to these basic services that condition their health and quality of life, Proactiva has implemented an ingenious subsidized pricing, debt reduction and mediation system. For its citizen outreach activities, the company relies on a network of 1,000 volunteers and four mobile agencies.

97%of the population has access to the high quality drinking water service

THE BETTER YOU SORT,

THE LESS YOU PAY

In France, the city of Chantilly and Veolia have successfully trialed a volume-based invoicing system for solid household waste. Equipped with an electronic microchip, the non-recyclable waste bins are identifi ed by the collection truck on each round. The invoice is adjusted to refl ect the number of times the bin is emptied. As a result, the volume of waste has fallen by 20%. While the benefi ts are fi nancial for both the authority and the users, they are also good for the environment.

20%less waste volume

MIRACULOUS BACTERIA

In Belgium, Veolia has developed a landmark prototype. Stimulated by the volatile fatty acids from sludge fermentation and then put on a diet by Veolia researchers, bacteria produce chemically refi ned bioplastics. This product is then fed back into plastic manufacturers’ production lines. It is used, for example, to manufacture pens, vehicle bumpers and even farm tarpaulins.

1,500metric tons of bioplastics is the potential annual output from this site

DEEP-FRYING OIL AT THE GAS-STATION

PUMP

Food and deep-frying oil becomes waste that is diffi cult to manage. It is now being given a second life. After an initial fi ltration stage to remove waste and water, the oil is recovered as a biodiesel at our plant in Limay, the only facility of its kind in France. Its annual production capacity can be as high as 80,000 metric tons per year.

3,000collections a month from 27,000 customers

7 promising sectors to explore

16 17

Veolia—

Veolia—

DISMANTLING INDUSTRIAL FACILITIES

Passenger liners, aircraft, trains, production plants, oil platforms, etc.: Veolia provides

complete solutions for complex situations while guaranteeing the market’s highest standards. In

the coming 10 years, 600 off shore oil and gas platforms will need to be dismantled in the

North Sea. We have developed excellence in this highly specialized fi eld. Located in Scotland, our

Greenhead base safely dismantles platforms onshore and recovers around 99% of the waste.

OIL AND GASThe oil and gas industries sit at the crossroads between major regulatory, societal, economic and operational challenges. Veolia helps ensure extraction is handled in an environmentally friendly manner. In particular, we are working with Shell at its Carmon Creek (Canada) site to extract non-conventional oil deposits without impacting on the local water resources. Our plant manufactures the steam needed for the extraction process and ensures a recycling rate of 99%.

INNOVATIVE SOLUTIONS FOR CITIESConstantly growing in size and under fi nancial stress, cities must optimize the management of their public services. As a partner of cities, we are inventing new, more effi cient models. In Rialto, California (United States), we developed a new distribution of roles between the city, the Rialto Water Services company and ourselves. As a result, the city’s fi nancial situation has improved.

MINING INDUSTRYFor economic, regulatory and environmental reasons, mining effl uent treatment is a major challenge. For Iberpotash, a potash producer, we have signifi cantly reduced water consumption at its mine in Spain’s arid Suria area and we recover residual minerals from the solid waste.

CIRCULAR ECONOMYA sustainable alternative to the current production and consumption approach, the circular economy is already a reality. Industrial companies and local government authorities are starting to produce alternative resources and local supply loops are emerging. In Plessis-Gassot in the Paris region (France), we recover 950,000 metric tons of non-recycled waste. By capturing the biogas it releases, we produce enough electricity to power the equivalent of more than 41,000 households, excluding heating.

DIFFICULT-TO-MANAGE MATERIALS

Low-level radioactive waste, chemical products and hydrocarbon derivatives, etc.: as certain

types of waste are hazardous for human health and the environment, high level expertise

and non-standard equipment are needed for their treatment. In Ellesmere Port (United

Kingdom), Veolia is helping destroy Syria’s chemical weapons: 150 metric tons of chemical agents

will be neutralized at this facility. Each year, 100,000 metric tons of hazardous products

are treated at this site.

FOOD AND BEVERAGE INDUSTRYThe world’s leading industrial sector, the food

and beverage industry encompasses a great diversity of stakeholders and situations. The rapid

growth in food needs and consumers’ growing demands are placing pressure on the industry.

Veolia works with them to reduce their environmental footprint and contain their costs.

In the Netherlands, for the Mars group, Veolia is transforming into bioenergy the

wastewater from the world’s biggest confectionary production plant and

reducing the plant’s energy bill by 10%.

Veolia—

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18

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inn

ova

te a

t a

ll le

vels

to

lim

it c

on

sum

pti

on

, o

pti

miz

e re

sou

rce

pro

du

ctiv

ity

an

d t

reat

co

mp

lex

po

lluti

on

. A p

ion

eer

in t

he

circ

ula

r ec

on

om

y, w

e a

re im

ple

men

tin

g n

ew

mo

del

s w

ith

ta

ilore

d r

eco

very

so

luti

on

s a

nd

tre

atm

ent

ad

ap

ted

to

ea

ch s

itu

atio

n.

5C

ON

TR

IBU

TE

T

O T

HE

DE

VE

LO

PM

EN

T

AN

D A

TT

RA

CT

IVE

NE

SS

O

F R

EG

ION

S

Des

pit

e gl

ob

aliz

atio

n, w

ater

, en

erg

y an

d w

aste

re

mai

n lo

cal i

ssu

es. A

s a

key

con

trib

uto

r to

re

gio

ns,

Veo

lia h

as in

-dep

th k

no

wle

dge

in t

hes

e ar

eas.

Ou

r so

luti

on

s co

ntr

ibu

te t

o im

pro

vin

g

the

attr

acti

ven

ess

and

co

mp

etit

iven

ess

of

com

mu

nit

ies,

an

d t

he

com

pan

ies

op

erat

ing

in

th

em, i

ncr

easi

ng

the

vita

lity

of

thei

r re

gio

ns.

W

e ar

e al

so a

dri

ver

beh

ind

th

e cr

eati

on

o

f d

irec

t an

d in

dir

ect

emp

loym

ent

for

the

op

erat

ion

of

serv

ices

, an

d t

he

mai

nte

nan

ce

and

dev

elo

pm

ent

of

infr

astr

uct

ure

. Fin

ally

, w

e en

cou

rage

gre

en e

mp

loym

ent

thro

ugh

o

ur

solid

arit

y an

d in

tegr

atio

n p

olic

ies,

an

d w

e su

pp

ort

th

e lo

cal f

abri

c o

f SM

Es.

2C

ON

TR

IBU

TE

T

O C

OM

BA

TT

ING

C

LIM

AT

E C

HA

NG

E

The

con

seq

uen

ces

of

clim

ate

chan

ge

are

alre

ady

bei

ng

fel

t in

th

e m

ost

vu

lner

able

re

gio

ns

wh

ere

they

aff

ect

wat

er r

eso

urc

es,

agri

cult

ura

l pro

du

ctio

n a

nd

co

mm

un

itie

s.

By

inve

nti

ng

an

d r

egu

larl

y p

rop

osi

ng

th

e so

luti

on

s an

d s

ervi

ces

that

no

t o

nly

hel

p

red

uce

bu

t al

so a

void

gre

enh

ou

se g

as

emis

sio

ns,

Veo

lia a

ctiv

ely

con

trib

ute

s to

co

mb

atti

ng

clim

ate

chan

ge.

6S

UP

PL

Y A

ND

MA

INT

AIN

S

ER

VIC

ES

CR

UC

IAL

T

O H

UM

AN

HE

AL

TH

A

ND

DE

VE

LO

PM

EN

T

Wat

er, e

ner

gy

and

cle

anin

g s

ervi

ces

are

esse

nti

al f

or

ever

yday

life

. Veo

lia is

co

mm

itte

d t

o e

nsu

rin

g d

ura

ble

acc

ess

to

thes

e se

rvic

es. W

e ar

e co

nsu

lted

to

pro

vid

e th

e b

est

solu

tio

ns

to lo

cal i

ssu

es a

nd

en

sure

ev

eryo

ne

has

acc

ess

to q

ual

ity

serv

ices

. O

ur

acti

on

in p

arti

cula

r fo

cuse

s o

n

un

der

pri

vile

ged

co

mm

un

itie

s b

y d

esig

nin

g

wit

h lo

cal g

ove

rnm

ent

auth

ori

ties

an

d

asso

ciat

ion

s n

ew w

ays

of

ensu

rin

g a

cces

s an

d p

aym

ent

faci

litie

s fo

r p

eop

le

exp

erie

nci

ng

diffi

cu

ltie

s o

r ex

clu

ded

fr

om

th

e sy

stem

.

3P

RO

TE

CT

AN

D R

ES

TO

RE

B

IOD

IVE

RS

ITY

Hu

man

act

ivit

y se

rio

usl

y aff

ect

s th

e n

atu

ral

envi

ron

men

t an

d it

s fl

ora

an

d f

aun

a.

Thro

ug

h e

colo

gic

al m

anag

emen

t o

f o

ur

site

s, a

s w

ell a

s th

e n

atu

re o

f o

ur

acti

viti

es,

we

dem

on

stra

te c

om

mit

men

t to

pro

tect

ing

th

e n

atu

ral e

nvi

ron

men

t an

d b

iod

iver

sity

. O

ur

Fou

nd

atio

n a

lso

en

cou

rag

es a

ctio

ns

that

ed

uca

te o

r ra

ise

awar

enes

s ab

ou

t ec

o-r

esp

on

sib

le b

ehav

ior.

For

exam

ple

, it

su

pp

ort

s th

e Ta

ra M

edit

erra

nea

n

exp

edit

ion

th

at is

ass

essi

ng

th

e im

pac

t o

f p

last

ic w

aste

on

th

e m

arin

e ec

osy

stem

.

7G

UA

RA

NT

EE

A S

AF

E

AN

D H

EA

LT

HY

WO

RK

E

NV

IRO

NM

EN

T

Hea

lth

an

d s

afet

y is

a c

on

stan

t co

nce

rn

for V

eolia

. We

un

der

take

to

gu

aran

tee

the

ph

ysic

al a

nd

men

tal i

nte

grit

y o

f o

ur

emp

loye

es. T

his

co

mm

itm

ent

is re

fl ec

ted

in

par

ticu

lar i

n t

he

incl

usi

on o

f all

occu

pat

ion

al,

hea

lth

an

d s

afet

y is

sues

in c

olle

ctiv

e ag

reem

ents

, an

d t

he

imp

lem

enta

tio

n

of

a h

ealt

h a

nd

saf

ety

man

agem

ent

syst

em

thro

ugh

ou

t th

e co

mp

any.

We

sign

ed t

he

Seo

ul D

ecla

rati

on

of

the

Inte

rnat

ion

al

Lab

or

Org

aniz

atio

n w

hic

h re

cogn

izes

th

e fu

nd

amen

tal h

um

an r

igh

t to

a s

afe

and

h

ealt

hy

wo

rkp

lace

en

viro

nm

ent.

4B

UIL

D N

EW

RE

LA

TIO

NA

L

MO

DE

LS

AN

D C

RE

AT

E

VA

LU

E W

ITH

OU

R

ST

AK

EH

OL

DE

RS

Ou

r C

SR p

erfo

rman

ce is

th

e re

sult

of

a p

rog

ress

po

licy

imp

lem

ente

d w

orl

dw

ide

wit

h a

ll o

ur

stak

eho

lder

s. W

e in

tera

ct

wit

h a

ll th

e p

arti

es in

a r

egio

n: i

nst

itu

tio

ns,

ci

tize

ns,

use

rs, a

nd

ind

ust

ry a

nd

eco

no

mic

st

akeh

old

ers.

We

off

er s

olu

tio

ns

at t

he

inte

rfac

e b

etw

een

reg

ula

tory

, so

ciet

al a

nd

en

viro

nm

enta

l ch

alle

ng

es t

o im

pro

ve o

ur

clie

nts

’ per

form

ance

in a

ll th

ese

area

s w

ith

a

focu

s o

n b

enefi

tin

g t

he

reg

ion

as

a w

ho

le.

8E

NC

OU

RA

GE

TH

E

PR

OF

ES

SIO

NA

L D

EV

EL

OP

ME

NT

A

ND

CO

MM

ITM

EN

T

OF

EA

CH

EM

PL

OY

EE

Veol

ia’s

rep

uta

tion

, exc

elle

nce

an

d p

erfo

rman

ce

are

linke

d t

o t

he

exp

erti

se a

nd

co

mm

itm

ent

of

its

emp

loye

es. T

he

dev

elo

pm

ent

of

skill

s an

d c

aree

r p

ath

way

s, a

nd

th

e re

cogn

itio

n

of

ou

r em

plo

yees

an

d t

hei

r p

erfo

rman

ce w

hile

re

spec

tin

g th

eir

div

ersi

ty, a

re d

eter

min

ing

fa

cto

rs in

att

ract

ing

and

mo

tiva

tin

g ta

len

ted

p

eop

le a

nd

en

suri

ng

thei

r lo

yalt

y. W

e h

ave

mad

e th

is o

ur

pri

ori

ty. T

his

is e

vid

ence

d

by

ou

r tr

ain

ing

po

licy

and

dev

elo

pm

ent

pla

ns.

W

e al

so p

ay c

lose

att

enti

on

to

th

e re

spec

t fo

r o

ur

valu

es s

et o

ut

in o

ur

man

ager

’s C

od

e o

f co

nd

uct

th

at p

rovi

des

a f

ram

ewo

rk

for

the

way

we

wo

rk.

9G

UA

RA

NT

EE

RE

SP

EC

T

FO

R D

IVE

RS

ITY

AN

D

FU

ND

AM

EN

TA

L H

UM

AN

A

ND

SO

CIA

L R

IGH

TS

IN

TH

E C

OM

PA

NY

Wit

h 1

87

,00

0 e

mp

loye

es, t

he

men

an

d

wo

men

wh

o w

ork

for

the

com

pan

y ar

e o

ur

fi n

est

asse

t. C

om

mit

ted

to

so

cial

co

hes

ion

an

d s

tab

ility

, in

par

ticu

lar

in t

his

per

iod

of

ou

r o

rgan

izat

ion

al t

ran

sfo

rmat

ion

, Veo

lia p

ays

incr

ease

d a

tten

tio

n t

o t

he

qu

alit

y o

f so

cial

d

ialo

gue

wit

h t

he

emp

loye

e re

pre

sen

tati

ve

bo

die

s, a

nd

to

th

e re

spec

t fo

r d

iver

sity

, th

e p

rin

cip

le o

f eq

ual

op

po

rtu

nit

ies

and

co

mb

atti

ng

dis

crim

inat

ion

. We

pla

ce s

oci

ally

re

spo

nsi

ble

ap

pro

ach

es a

t th

e ce

nte

r o

f o

ur

mo

del

an

d u

ph

old

pro

ced

ure

s th

at e

nab

le

emp

loye

es t

o e

xpre

ss t

hem

selv

es.

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This document was prepared by Veolia’s Communications Department.

Chief Communications Offi cer: Laurent Obadia.

Editing: Marine Boulot.

Translation: Alto International.

Photos and graphics: Laure Duquesne and Gilles Hureau.

Photo credits: VEOLIA Photo-library (Gaël Arnaud, Torin Boyd/Interlinks image, Alexis Duclos, Philippe Eranian, Rodolphe Escher, Stéphane Lavoué, Christophe Majani d’Inguimbert, Jean-Marie Ramès).

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