Resource Sharing and Off Campus Users
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Resource Sharing and Off Campus Users Michele D. Behr NELINET Resource Sharing Annual Meeting June 19, 2009
Transcript of Resource Sharing and Off Campus Users
Resource Sharing and Off Campus Users
Michele D. BehrNELINET Resource Sharing
Annual MeetingJune 19, 2009
Based on “Do off-campus students still use document delivery? Current trends”
Co-authored with Julie Hayward, Head of Resource Sharing at WMUPresented at the Off Campus Library Services Conference March, 2008Published in the Journal of Library Administration, volume 48, 2008.
Introduction
Case study of WMU experienceSurvey Fall 2007 resultsNELINET survey resultsInterpretationsDiscussion
Western Michigan University
Student-centered research institution located in Kalamazoo, MI25, 000 students enrolled140 undergraduate programs67 masters programs29 doctoral degree programs
Off-Campus Studies at WMUEducational opportunities offered online, through compressed video, or in person
8 regional sites located throughout the state of Michigan
WMU Libraries supports these programs through
Document Delivery ServicesFace-to-Face InstructionWeb Subject GuidesElectronic ReservesReference/Research Consultation ServicesEmbedded librarian in research intensive classes
The library markets these services through web pages, advertisements, posters at the branch campuses, brochures, direct emails to off-campus faculty, and at orientation sessions
Off-Campus StudentsApproximately 3000 students were enrolled in off-campus programs for the 2005/2006 academic yearDemographics
73% are female48% 26-35 years26% 36-45 years20% 21-25 years
Education, Health and Human Services, Psychology and Public Administration are the programs with the highest enrollments
Off-Campus Student Satisfaction Survey
545 WMU off-campus students surveyed in Fall of 2006 80% indicated they had been required to use library resources60% were well informed about library research services50% were satisfied or very satisfied with overall library services
35% said “no opinion or not applicable.”
Document DeliverySept 1992, WMU began offering document delivery services to off-campus patronsFree serviceMaterials were mailed or faxed to the patronIn 1993 email requesting became availableWeb-based requesting became available when Clio was implemented in Sept 2002Significant increase in requests from off-campus students with the addition of ILLiad and Electronic Document Delivery software in 2003
Document Delivery RequestsWMU Document Delivery Requests
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2002/03 2003/04 2004/05 2005/06 2006/2007
Year
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ArticlesBooksTotal
2562 in 03/04
2641 in 04/05
Significant decreases in 04/05 to 05/06, particularly article requests
Document Delivery Requests
Overall turnaround time is 1.74 days.
Loans 1.69 days
Articles 1.87 days
Electronic ResourcesFY 02-03 through FY 06-07, purchased 3,804 e-serials and 60,060 e-books
Access to 19, 969 full text titles through aggregated databases 0
2000400060008000
100001200014000160001800020000
FY02-03
FY03-04
FY04-05
FY05-06
FY06-07
E-SerialsE-Books
Case StudyWMU Libraries experiencing a decrease in document delivery requests from off-campus students
Article requests have significantly decreased
Change in book requests are not as dramatic
Total number of requests have leveled off from FY 05-06 to FY 06-07
WMU Libraries have increased access to a significant number of electronic resourcesDecrease in off-campus student enrollment (3, 295 students in AY 02-03 compared to 2, 920 in AY 05-06 These are significant factors contributing to the decline in document delivery services.
Case Study
Why?
Digital environment has created the opportunity for fast, efficient document delivery servicesDigital environment has also created the self-sufficient user locating resources for themselvesAre other libraries also experiencing similar results?
SurveyDeveloped a web-based survey with 13 questions through Surveymonkey.comSolicited participants from 3 electronic distribution lists, OFFCAMP, ILLiad and ILL-LParticipants were not required to answer all questionsSurvey was available for 3 weeks in November 07
Survey QuestionsSurvey asked for statistics on document delivery for the last 5 yearsWe also asked for stats on acquisition of electronic books and journals We asked respondents to tell us about what kinds of instruction they providedWe asked about marketing initiativesFinally we asked about turnaround times, systems and level of automation
Survey Responses
Variability in how people keep statisticsSome institutions didn’t have books and articles broken out Some institutions include aggregators in their stats of e-journalsVariation in academic and fiscal year reporting
Lack of clarity in how people define “document delivery”
Type of Institution
Comm. College
Large
Medium
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Other
Institutions by Size
EnrollmentThe survey showed a definite trend toward increasing enrollment in distance education programs
Enrollment Change
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Institution
FTE Enrollment 2007
Enrollment 2002
E-journal Subscriptions and E-book Titles
In 2002 average number of e-journal subscriptions of responding institutions was 11,084
In 2007 this number had risen 93% to an average of 21,381
In 2002 average number of e-book titles of responding institutions was 11,631
In 2007 this number had risen over 500% to 61,836
Article Requests
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Article Requests
Article Requests
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Book Requests
Book requests
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Average Book Requests
Book Requests
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Other FindingsResponding institutions reported that their programs with the highest enrollments included: Education, Nursing, Business, and Allied Health fieldsThe most popular forms of information literacy instruction included web pages and web based subject guides, face-to-face instruction, embedded librarians, and tutorials
8 institutions reported offering 5 or more methods
Other Findings
Responding institutions reported that the most popular marketing initiatives include newsletters, orientation sessions for students, e-mails to students and faculty and web pages88% of responding institutions reported being engaged in 3 or more methods of marketing their services
Other Findings
Electronic delivery of materials is offered by 77% of our responding institutionsElectronic transfer of requests from a database is in place at 61% of the responding institutions Turnaround times varied between less than 24 hours and up to 7 days
Average seems to be between 2 and 3 days
Selected CommentsThe majority of our book requests are for the class textbooks.We've noticed over the past several years that the number of items we've supplied to students has steadily dropped, but that the number of students who've contacted us has steadily risen! Our reasoning is that most students are finding what they need through our full text options, but since there are more distancestudents, more of them are coming to us for those few items theycan't find online themselves.We discourage sending books to patrons through the mail. We have-but we try to get the DE students to use a library closer to where they live. Mailing books cuts down on the loan period.
NELINET Survey ResultsOriginal survey was rerun for conference attendeesResponses were received from 11 institutions
1 Community College1 four-year college (undergrad only)6 small colleges (enrollment under 10,000)1 medium size university (enrollment 10-25,000)1 large university (enrollment over 25,000)1 hospital library
NELINET Survey Results
Average enrollment in DE programs in 2003-2004 : 1003Average enrollment in DE programs in 2007-2008 : 1839Top departments offering DE programs: Business, Nursing, Allied Health, Education
NELINET Survey Results: Average Requests
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BooksArticles
NELINET Survey Results
E-journal subscriptions:2003-2004: 22602007-2008: 9290
E-book titles:2003-2004: 11562007-2008: 10,862
NELINET Survey Results
Electronic delivery of articles and book chapters:
9 yes1 no
Automatic transfer of citation data into ILL system:
4 yes6 no
NELINET Survey Results
Turnaround time for articlesVaried between 24 hours to 7-10 daysAverage: 2.3 days
Average turnaround time for booksVaried between 2 days and 2 weeksAverage 5.6 days
Interpretations / ExplanationsHuge increase in availability and access to resources in electronic formatStudents becoming more self sufficient and hesitant to ask for helpConcept of “good enough”Lack of awareness of servicesLack of knowledge on how to access servicesInstructors embedding resources in coursesWhat have we missed?
Discussion Questions?What is your experience with document delivery trends?Which of our interpretations resonate with you?What else might we be missing out of the data?How important is document delivery to your students / faculty?
Books?Articles?
How does automation of the process effect how it is used?
What happened last year at WMU?
Electronic resources continued to increaseEnrollments in DE courses are going up
More “general education” courses being offered online
Total book requests for 07/08: 216Total article requests for 07/08: 2941
What Next? Several possibilities for follow up on these issues
Citation analysis studyAre their differences in usage of document delivery between undergrad and graduate students?Analysis of publication dates of requested materialsWhat are users perceptions of the value of document delivery?
ReferencesArnold, J., Sias, J., & Zhang, J. (2002) Bring the library to the students: Using
technology to deliver instruction and resources for research. Journal of Library Administration, 37 (1/2), 27-37
Boukacem-Zeghmouri, C., et. al. (2006) Analysis of the downward trend in document supply in pharmacology: a case study from INIST in France (part 1). Interlending & Document Supply, 34 (4), 177-185
Dieterle, W. (2002) Digital document delivery to the desktop: Distance Is no longer an issue. Journal of Library Administration, 37 (1/2), 243-250
Kelley, K. B., & Orr, G. J. (2003) Trends in distant student use of electronic resources: A survey. College and Research Libraries, 64 (3), 176-191
Lebowitz, G. (1997) Library service to distance students: An equity issue. The Journal of Academic Librarianship, 25 (4), 303-308
Liu, Z., & Yang, Z. Y. (2004) Factors influencing distance-education graduate student’s use of information sources: A user study. The Journal of Academic Librarianship, 30 (1), 24-35
Tunon, J. & Brydges, B. (2006) A study on using rubrics and citation analysis to measure the quality of doctoral dissertation reference lists from traditional and nontraditional institutions. Journal of Library Administration, 45 (3/4), 459-481.
Contact information
Michele D. BehrAssociate Professor
University Libraries, Off Campus Services2017 Waldo Library
Western Michigan UniversityKalamazoo, MI 49008-5353
[email protected] 269-387-5611
Discussion questions1. What are the challenges of ILL services to DE students?2. What can we learn from serving DE students that may transfer
over to services for on campus students?3. What we need in terms of technology and automation to be able
to serve the DE student better?4. How do you need to adapt your current ILL workflow to serve DE
students better? 5. Is there a need to even consider separate services for DE
students-- maybe one size fits all is better?6. How could we adapt current resource sharing agreements to
better serve DE students?
