Resilience - icma.org
Transcript of Resilience - icma.org
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ExtraordinaryResilience
Maintaining Productivity & Progress
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SOME NOTES ABOUT TODAY
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YOU CAN SEE US.WE CAN’T SEE
YOU.
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WHEN YOU SEE THIS...
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QUESTIONS & COMMENTS ARE CONFIDENTIAL
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FEEL FREE TO ASK QUESTIONS
ALONG THE WAY
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© 2020 Extraordinary Balance
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What does it mean to be present?
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The Power of Presence
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Let’s experience
it!
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Who Was Thinking About To Do Lists?
Emails?Laundry?
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What can you do right now, to allow you to be
radically present for this training?
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We Do Things Differently. Intentionally.
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We Do Things Differently. Intentionally.
How We ServeTeam Retreats
Organizational Training
Strategic Planning
Diversity & Inclusion
Community Engagement
Executive Coaching
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Connection is one of the key building blocks of RESILIENCE.
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CEO of Lance Strategies
Meet Nicole
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Who Are We?
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INSERT Em, Myka, and Sean pics here
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Meet Eric
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Kotter International Change ManagementConsultant
Meet Eric
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Dr. John Kotter
That ’s Not How We
Do I t Her e!A Story about How Organizations Rise
and Fall—and Can Rise Again
John KotterHolger Rathgeber
BESTSELLI NG AUTHORS OF OUR ICEBERG IS MELTING
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Dr. John Kotter
“Consultants are the enemy. They come in and tell you what you already know, and charge an arm and a leg.
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Dr. John Kotter
“I want my firm to be the ‘anti-consulting, consulting firm.’ I don’t pretend to be an expert in your business. I’m an expert in my method. If we can marry YOUR expertise with mine, we can get powerful results.”
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Before we begin…
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Be affirmed.
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RESILIENCE
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How do you define resilience?
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ResilienceOne’s personal or a team’s capacity, recovery, adjustability, or elasticity. The ability to recover from or adjust easily to adversity or change. The ability to act and adapt in the face of adversity and constraint.
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ResilienceOne’s personal or a team’s capacity, recovery, adjustability, or elasticity. The ability to recover from or adjust easily to adversity or change. The ability to act and adapt in the face of adversity and constraint.
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ResilienceOne’s personal or a team’s capacity, recovery, adjustability, or elasticity. The ability to recover from or adjust easily to adversity or change. The ability to act and adapt in the face of adversity and constraint.
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ResilienceOne’s personal or a team’s capacity, recovery, adjustability, or elasticity. The ability to recover from or adjust easily to adversity or change. The ability to act and adapt in the face of adversity and constraint.
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Resilience is action-oriented
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Why are we talking about resiliency?
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Pain, Uncertainty, & Change
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Maintain productivity &
progress in the face of challenges
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Highly resilient work environments improve
creativity, enhance decision-making, and
lower stress
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Where do we see Resilience in the
Workplace?
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A Story
One cool fall morning United Airlines flight 175 departed Boston, MA on the way to Los Angeles. It never arrived.
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A StoryBy noon of that day, September 11, 2001 our world had completely changed. We didn’t know how much yet, but we knew.
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Do you remember where you were?
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WHY?
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Harvey Whitehouse
Dysphoric Events prompt significant reflection, which generates richer significance in our memories.
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LET’S TALK ABOUTTRAUMA
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TRAUMAA distressing or
disturbing experience.
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What traumas can exist in a
work environment?
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Trau
mat
ic
Stre
ss• Reduced function of
the Medial Prefrontal Cortex
• Reduced function of the Anterior Cingulate Cortex
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Resilience is the antidote to the ill effects of trauma.
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Harvey Whitehouse
Dysphoric Events prompt significant reflection, which generates richer significance in our memories.
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Do you remember what happened
next?
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A country song from 1984 rose to #1 on
Pop Charts And Went Platinum
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A country came together.
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Harvey Whitehouse
When dysphoric events are shared, the events become even MORE salient, but also the people we share them with become more salient as well.
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Shared Adversity promotes bonding, creates solidarity, facilitates cooperation, and fosters connection.
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Connection is one of the key building blocks of RESILIENCE.
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Strategies for building resilience(for yourself & for your team)
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Strategies for Building Resilience
Know Thyself
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Strategies for Building Resilience
• What is your capacity? – Day-to-day– Throughout the day– Ongoing/overall
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Strategies for Building Resilience
• What lens are you using? – Our emotional lens affects how we interpret
and receive information– Tends to be reactive instead of resilient if we
are unaware of how it’s impacting us
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• What challenges your resilience? – What frustrates you, sets you off, or derails
you?– How can you avoid those or be prepared when
you bump into them?
Strategies for Building Resilience
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Capacity Exercise:
1. Type in one word to describe how you are feeling right now
2. Type in one thing that you could do today to restore or maintain your capacity
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Brain Science of resilience
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Amygdala
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Amygdala
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Amygdala
Stress Response | Threat Evaluation Reward Evaluation | Processing Emotions | Consolidating Memories of Strong Emotion (Fear / Reward)
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Amygdala
The Less Our Brain Utilizes Threat Response, The More Likely We Are to Exhibit Resilience.
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Amygdala
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Brain Connections are
DYNAMIC
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Resilience CAN
Be Developed
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Strategies for Building Resilience• Team Capacity
– Works like individual capacity– Collective capacity; Impacted by individual as
well as group dynamic– What are team members feeling? – How can we restore/increase the capacity of
the team as a whole?
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Strategies for Building Resilience
• Team Dynamic– Don’t skip the personal check-ins
• Connecting with your team is critical before getting down to business
– Develop a cadence of “What could we learn from this?”
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Strategies for Building Resilience
• Reframing/Changing the mindset– Acknowledge the challenge/disappointment– Ask “How else can this be viewed?”
• Opportunity for creativity, building new skill sets, practicing, etc.
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Let’s Practice
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Scenario 1:
Your boss of 11 years recently retired, and your team is getting a new supervisor from outside the
organization.
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1. What are some responses from either yourself or your team that would not build resilience in this scenario?
2. How could you or the team respond in a way where building resilience among the team is a top priority?
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Scenario 2:
Due to a novel virus that has created a global pandemic, we are all forced to work differently.
Normal business operations have been severely disrupted. Some people are working from home, some are not working at all, and
some are still in traditional work environments.
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1. Type in one word to describe how other people on your team might be feeling right now
2. What might be helpful to build, restore, and maintain the capacity of the group as a whole?
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MOREStrategies for
building resilience(for yourself & for your team)
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Strategies for Building Resilience• Managing Expectations
– Disappointment, friction & frustration are found in the “expectations gap”
– Desires vs. expectations
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Strategies for Building Resilience• Systems for Dealing with Expectations
Gap– Back-up plans– People on standby– Priority list that can be re-worked if needed– Power phrases for you to use to manage
frustration
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POWER PHRASESFrantic is not my framework
It’s Boundary SeasonI’ve made it through
everything to this point
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Strategies for Building Resilience• Develop a culture of safety
– Ideas/thoughts should be shared freely– Don’t allow unhealthy criticism, sarcasm, or
gossip to create toxicity
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Why Does a Rattle Snake Strike?
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Offense and Defense Look EXACTLY THE
SAME!
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Strategies for Building Resilience• Positivity & Appreciation
– Attitude, affect, and action– Appreciation bolsters individual team member
and impacts the team dynamic• YouTube Search: Mike Robbins – TED Talk “The
Power of Appreciation”
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Celebrating wins
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Brain Chemicals
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Brain Chemicals
Dopamine
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Dopamine
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DopamineStimulates our motivation
Boosts our energy
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DopamineBreak Down a Complex Task
into Achievable PartsAnd Celebrate Wins
The Reward Chemical
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Celebrating winsReinforces directional accuracy
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Strategies for Building Resilience
• Lather, Rinse, Repeat– You may need to revisit these strategies
multiple times to get through one situation– Revise as needed– Continually engage others in the process
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Shared Adversity promotes bonding, creates solidarity,
facilitates cooperation, and fosters connection.
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If we believe that we are experiencing different
adversity, we lose these effects.
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We’re all going through our own unique experiences.
What are the common experiences shared between
departments and/or team members right now?
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DELIGHT
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We’d love to connect!@Eric_M_Bailey@NicoleLanceStrategies
Linkedin.com/in/EricMBailey/Linkedin.com/in/NicoleLance/
@EricMBailey@LanceStrategies
[email protected]@EXBteam.com
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We’d love to connect!@Eric_M_Bailey@NicoleLanceStrategies
Linkedin.com/in/EricMBailey/Linkedin.com/in/NicoleLance/
@EricMBailey@LanceStrategies
[email protected]@EXBteam.com