RESIDENTIAL GATEWAY - Maxis - Best 4G Network for ... GATEWAY MODEL TG799VN | 7 3.LEDBEHAVIOR...

RESIDENTIALGATEWAYModel TG799vn

User Manual

1. TECHNICAL SPECIFICATIONS

1.1 Hardware Specifications

1.2 Management

1.3 Services

1.4 Firewall Security

1.5 Wireless Performance and Security

2. HARDWARE SETUP

3. LED BEHAVIOR

4. INSTALLATION REQUIREMENT

5. DECT SETUP

5.1 Mounting the Docking Station

5.2 Connecting the DECT Phone

5.3 Register TH58 to TG799vn

6. EASY SETUP

7. MANUAL SETUP

8. WIRELESS CONFIGURATION

9. PORT FORWARDING CONFIGURATION

10. DMZ CONFIGURATION

11. USB FILE SHARING

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CONTENTS

12. USB PRINTER SHARING

13. TROUBLESHOOTING

14. RESET TO FACTORY DEFAULT

15. FIRMWARE UPGRADE

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1.1 HARDWARE SPECIFICATIONS

Interfaces

WAN• RJ11 DSL line port• GE uplink - ETH WAN Gigabit• Full FX0

LAN• 3-port autosensing 10/100Base-T auto-MDI/MDI-X Ethernet switch• 1-port Gigabit Ethernet LAN• 2 FXS POTS interfaces• 2 USB 2.0 hosts/masters• Wi-Fi IEEE 802.11b/g/n on board

ExtrasRestore factory defaults buttonWPS

Dimensions (h x d x w)19.5 x 6 x 23cm (9 x 2.4 x 9.7 in.)

AC Voltage100-240 VAC (switched mode power supply)

Temperature0°- 40°C (32 - 104 F)

Humidity20% to 80%

RESIDENTIAL GATEWAY MODEL TG799VN | 4

1. TECHNICAL SPECIFICATIONS

1.2 MANAGEMENT

• User Friendly GUI via HTTP and HTTPS• GUI-embedded Easy Setup wizard• On demand Remote GUI assistence (helpdesk)• Web-browsing Intercept (install / diagnostics)• PC (wireless) Technicolor Gateway Setup Wizard• TR-069 CPE WAN Management Protocol• TR-104 Voice Service Provisioning• TR-098 Internet Gateway Device Management• TR-111 Home Network Device Management• TR-140 Storage Service Provisioning• TR-064 LAN Side Configuration• Zero-Touch Auto-Provisioning

1.3 SERVICES

• Printer sharing• Content sharing

- Samba File Server- UPnP Media Server- DLNA DMS (certification ongoing)***- Metadata support

• Remote HDD file access• Embedded DECT: CAT-iq• Parental control (Website Content Filtering) (optional)• Open architecture for 3rd party application development

1.4 FIREWALL SECURITY

• Stateful Packet Inspection Firewall (SPIF)• Customizable firewall security levels• Instrusion detection and prevention (DoS, SYN Flood, Ping of Death, Fraggle, LAND, Teardrop, etc.)• Website URL and Content-based filtering• DMZ


1.5 WIRELESS PERFORMANCE AND SECURITY

• Wi-Fi IEEE 802.11b/g/n access point• Wi-Fi CERTIFIED®

• WPA™-Personal / WPA2™-Personal, WEP™

• Wi-Fi Multimedia (WMM®)• Wi-Fi Protected Setup (WPS™)• Up to 4 virtual SSID APs support• Security and service segregation per SSID• Dynamic rates switching for optimal wireless rates• Manual/auto radio channel support


2. HARDWARE SETUP

FXS

PHONE ONT PC

WAN LAN

POWER


3. LED BEHAVIOR

Power LED

Colour

Green

Red

Orange

Off

State

Solid on

Solid on

Blinking

Description

Power on, normal operation

Power on, self-test failed, indicating device malfunction

Bootloader active (during upgrade)

Power off

Ethernet LED

Colour

Green

Off

State

Solid on

Blinking

Description

Ethernet connection, no activity

Ethernet activity

No Ethernet connection

Wireless LED

Colour

Green

Orange

Red

Red/Green

Off

State

Solid on

Blinking

Solid on

Blinking

Solid on

Blinking

Toggling

Description

No wireless activity, WPA(2) encryption

Wireless activity, WPA(2) encryption

No wireless activity, WEP encryption

Wireless activity, WEP encryption

No wireless activity, no security

Wireless activity, no security

Wireless client registration phase

WLAN disabled


Phone LED

Colour

Green

Off

State

Solid on

Blinking

Description

VoIP service up

VoIP activity

VoIP service down

Broadband LED

Colour

Green

Off

State

Solid on

Blinking

Description

DSL line synchronised

Pending DSL line synchronisation

No DSL line

Internet LED

Colour

Green

Red

Off

State

Solid on

Blinking

Solid on

Description

Internet connectivity, no activity

Internet activity

Internet connection setup failed

No Internet connection

Description

Client successfully registered via WPS

WPS registration ongoing

Error occurred

WPS Button LED

Colour

Green

Orange

Red

State

Solid on

Blinking

Blinking


USB LED

Colour

Green

Off

State

Solid on

Description

Device connected to the Residential Gateway’s USB port

No device connected to the Residential Gateway’s USB port

DECT LED

Colour

Green

Off

State

Solid on

Blinking

Description

DECT service up

DECT activity or registering DECT clients

DECT service down

Requirements• Your computer must run one of the following operating systems:

�Microsoft Windows 7 or higher�Microsoft Windows 7 x64 or higher�Microsoft Windows Vista (SP1) or higher�Microsoft Windows Vista x64 (SP1) or higher�Microsoft Windows XP SP2 or higher�Microsoft Windows XP x64 SP1 or higher�Microsoft Windows 2000 SP4�Mac OS X 10.4 (Tiger)�Mac OS X 10.5 (Leopard)

4. INSTALLATION REQUIREMENTS

5.1 MOUNTING THE DOCKING STATION

Proceed as follows:1. On the bottom of your device, remove the overlay covering the DECT slot.

2. Insert the DECT cradle in the DECT slot.

3. The DECT cradle is now ready for use. You can now recharge the batteries of your DECT phone by placingit in the cradle.


5. DECT SETUP


5.2 CONNECTING THE DECT PHONE

IntroductionThe Residential Gateway is equipped with a DECT base station allowing you to connect up to five DECTphones. Before you can start using your DECT phone, you first have to pair it with your Residential Gateway.

ProcedureProceed as follows:1. Put the Residential Gateway in pairing mode. You can do either of the following:

�Press the DECT button on the Residential Gateway until the DECT LED on the front panel starts flashing.

�Via the Residential Gateway GUI.1. On the Toolbox menu, click Telephony.2. Under Pick a task, click DECT pairing.

2. Put your DECT phone in pairing mode.

5.3 REGISTER TH58 TO TG799vn

Proceed as follows:1. The DECT phone prompts you to register your handset. If you do not see this message, open the Menu

and select Settings > Registration > Register Handset.2. Press3. The DECT phone prompts you to start registration on your base station.4. Start DECT registration (also referred to as DECT pairing) on your base station. For more information,

consult the documentation of your base station.5. Press6. If your DECT phone prompts you to enter the system PIN, enter the system PIN of your base station. In

most cases, the system PIN will be “0000”.7. Your DECT phone is now looking for your base station.8. When successful, your DECT phone prompts you that your DECT phone is now registered.

Proceed as follows:1. Connect the TG799vn to your broadband service.2. Power on the TG799vn.3. Connect your computer to the TG799vn.4. Launch your Internet Browser.

5. Your Internet Browser will automatically redirect to TG799vn welcome page.6. Click on Setup my Residential Gateway.7. Easy Setup will appear, click Next to proceed.


6. EASY SETUP

8. Service Selection will appear , select your desired service and click Next.

9. Input your Internet Account User Name and Password , click Next to proceed.


NoteHSI(GPON)• Internet with No VoIP HSI(GPON) & VoIP• Internet with VoIP HIS(GPON),

+Public+ VoIP• Internet with VoIP and Static IP for

Camera service.

10. Select your access selection , click Next to proceed.

11. Select your service selection , click Next to proceed.


12. Input your Voice Account Telephone Number, User Name and Password. Click Next to proceed.

13. Verify your configuration and click Start to apply.


14. Please wait for the wizard to complete the configuration.

15. Done! You have successfully setup TG799vn. Click Finish to close the wizard.


GUIProceed as follows:1. Open your web browser.2. Browse to http://dsldevice.lan or to the IP address of your TG799vn (by default: 192.168.1.254)3. The TG799vn GUI appears.

Modify username password1. Click on eInternet to configure your user name and password.


7. MANUAL SETUP

2. Enter your Username and Password and click Connect.

Modify VoIP Settings1. To configure your VoIP settings. Click on Toolbox.


2. In Toolbox click on Telephony.

3. In Telephony click on Configure.


4. Input your VoIP account details and click Apply.

Wireless ConnectionIf you want to connect your computer using a wireless connection, you will need a WiFi-certified wirelessclient adapter for each computer you want to connect wirelessly.

Before you can connect a computer to your wireless network you need to know the wireless settings thatare currently used by the TG799vn :• The Network Name (SSID)• The wireless key

TG TG799vn default SSID and Wireless key is printed at the bottom panel of the Gateway.


*NoteSIP URI: same details as username.Display name: same details as username.Abbreviated number: leave it blank.Port: Select All to configure for both port

FXS1 and FXS2. Otherwise selectwhich port you would like to assign.

8. WIRELESS CONFIGURATION

To change TG799vn wireless settings:1. Open your web browser.2. Browse to http://dsldevice.lan or to the IP address of your TG799vn (by default: 192.168.1.254).3. The TG799vn GUI appears. And click on Home Network.

4. In Home Network click onWLAN.


5. In WLAN click on Configure.

6. Modify your desired settings and click Apply.


To change TG799vn Port Forwarding settings:1. Open your web browser.2. Browse to http://dsldevice.lan or to the IP address of your TG799vn (by default: 192.168.1.254).3. The TG799vn GUI appears. And click on Toolbox.

4. In Toolbox click on Game & Application Sharing.


9. PORT FORWARDING CONFIGURATION

5. In Game & Application Sharing click on Configure.

6. Select your application and device. Click Add and incoming request for the selected service will now bedirected to the selected device. The TG799vn will also configure the its firewall to allow this service.


Proceed as follows:1. On the Home Network menu, click Devices.2. In the Pick a task... list, click Assign the public IP address of a connection to a device.

3. Click the Edit link of your eInternet connection.4. In the Device list, select the device you want to assign the public address to.


10. DMZ CONFIGURATION

5. Click Apply.6. The RGW prompts you that you will have as a result of the new configuration, click OK.7. Release and renew the IP address of the device.

8. To remove or unassigned the device from DMZ zone.9. Click on Unassign and release renew the IP address on the device.


RequirementsYour USB storage device must be formatted as FAT32.

Connecting your USB storage device to the Residential GatewayProceed as follows:1. Plug your USB memory stick or external hard disk in (one of) the USB master port(s) of your TG799vn.

Using the Network File ServerProcedure:1. Open your web browser.2. Browse to http://dsldevice.lan or to the IP address of your TG799vn (by default: 192.168.1.254).3. The TG799vn GUI appears. And click on Toolbox.


11. USB FILE SHARING

4. On the Toolbox menu, click Content Sharing.

5. On the Content Sharing, click on Configure.

6. Under Network File Server (Windows Networking), click Server Enabled.7. Click Apply.8. All users connected to the TG799vn can now connect to your USB storage device


Accessing the shared content on WindowsProceed as follows:1. OpenWindow Explorer.2. In the address bar, type two backslashes followed by the name that you entered in the Server Name box

(in our example: \\Residential).

3. All storage devices that are attached to your Residential Gateway are listed as folders.

If the storage device has multiple partitions an index number will be added at the end (for example:Disk_a1 and Disk_a2).

If the partition is a managed partition, theMedia and Shared folders will be displayed instead.


*NoteServer Name: You will use this name to access the

USB storage. If you leave this fieldempty you can only access yourUSB storage device by entering theIP address (by default: 192.168.1.253).

If you did not provide a server name, type \\192.168.1.253.

Accessing the shared content on MACProceed as follows:1. On the Go menu, click Connect To Server.2. The Connect To Server window appears.3. In the Server Address box, type smb://<server name>, where <server name> is the Server Name you

assigned to your USB storage device. So in our example we will type smb://Residential.

4. The SMB Mount window appears.

Select the shared folder you want to mount and click OK.

5. The SMB/CIFS Filesystem Authenticationwindow appears. You do not need to authenticate, click OK.6. Your USB storage device is now mounted and is displayed on your desktop.


If you did not provide a server name, type \\192.168.1.253.

Unmounting your USB deviceProceed as follows1. Browse to the Residential Gateway GUI.2. On the Toolbox menu, click Content Sharing.3. In the Navigation bar, click Configure.4. Click Unmount.5. Unplug your USB storage device from the Residential Gateway.

Printer Sharing* Pre-requisite before the print server.1. Connect the USB printer to the TG799vn USB port.2. You have the printer software loaded on the PC (OS 2K/XP/Vista and OS X)3. The printing format used is RAW.


12. USB PRINTER SHARING


Open Printer and Faxes and click on Add a printer. Select Local printer and untick UPNP printer

Select create a new port and select “ ” Click Next

Add printer IP address as 192.168.1.253 Select custom and click on settings


Select Protocol as: LPRInsert Queue Name as: printerTICK a LPR Rate Counting Enabled

Select your printer or use the Printer Installation CDto reinstall the printer driver

Select a default printer Select Do not share the printer

Click Yes to print test page Click Finish


13. TROUBLESHOOTING

Finish! Your printer sharing is completed.

None of the lights light up (Residential Gateway does not work)Make sure that:• The Residential Gateway is plugged into a power socket outlet.• You are using the correct power supply for your Residential Gateway device.

The Broadband LED does not light upMake sure that:• Ethernet Cable to WAN port is connected.• ONT is turned on.

The Internet LED does not light upMake sure that your user name and password are correct.Proceed as follows:1. Browse to the Residential Gateway GUI.2. On the Broadband menu, click Internet Services.3. Under Internet, click View More.4. Check your user name.5. Re-enter your password.6. Click Connect.

The power requirements for your Residential Gateway are clearly indicated on theidentification label of the Residential Gateway. Only use the power adaptor supplied withyour Residential Gateway.

Ethernet LED does not light upMake sure that:• The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your

computer.• You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.

No Wireless ConnectivityTry the following:• Change the wireless channel.• Make sure that the wireless client is configured for the correct wireless settings (Network Name, security

settings).• Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning

the Residential Gateway or directing the Residential Gateway’s antenna(s) for optimal performance.• Make sure that the wireless client adapter is enabled (message like “radio on”).

Poor Wireless Connectivity or RangeTry the following:• Change the wireless channel.• Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the

Residential Gateway or to direct the Residential Gateway’s antenna(s) for optimal performance.• Use WPA(2)-PSK as encryption.

Change the wireless channelProceed as follows:Change the wireless channel.1. Browse to the Residential Gateway GUI.2. On the left menu, click Home Network.3. UnderWireless, click your access point.

4. TheWireless Access Point page appears.5. In the Navigation bar, click Configure.6. Under Configuration, select the channel of your choice in the Channel Selection list.7. Click Apply.


Your access point will be listed in the following format: “WLAN:<Network Name> (<ActualSpeed>)”. For example,WLAN: Residential83C7C7 (54Mbps).

Calling over VoIPIf you have problems calling via VoIP, check whether:• Your phone is correctly connected to the Thomson Gateway.• Your phone is working on the traditional telephone network (PSTN):

�Connect your phone directly to the telephone wall outlet.�Try to make a phone call.

• Your phone number, user name, and password are configured correctly.• The registrar’s and proxy server’s IP address and port number are configured correctly.• The Power, Broadband/DSL and Voice LEDs are on.

Resetting your Thomson GatewayIf at some point you can no longer connect to the Residential Gateway or you want to make a fresh install, itmay be useful to perform a reset to factory defaults.

MethodsYou can choose between:• Resetting the Residential Gateway via the Residential Gateway GUI• Reset the Residential Gateway via the Reset buttonts

Resetting the Residential Gateway via the Residential Gateway GUIProceed as follows:1. Browse to the Residential Gateway GUI.2. On the Residential Gateway menu, click Configuration.3. In the Pick a task list, click Reset my Residential Gateway.4. The Residential Gateway restores the initial configuration and restarts.5. The Residential Gateway returns to the Residential Gateway home page (unless the IP address of your

computer is not in the same subnet as the default IP address of the Residential Gateway, being192.168.1.254).

Reset the Residential Gateway via the Reset buttonProceed as follows:1. Make sure the Residential Gateway is turned on.2. Push the Reset button until the Power LED lights red

- this will take about 7 seconds.3. Release the Reset button.4. The Residential Gateway restarts.


14. RESET TO FACTORY DEFAULT

Warning: A reset to factory default settings deletes all configuration changes you made. Therefore, afterthe reset, a reconfiguration of your Residential Gateway will be needed.

Also your wireless clients will have to be re-associated.

1. PC local network setting: Please change the Network Card TCP/IP setting to Use the following IP address:

2. Run UpgradeST.exe

3. Click Next.


15. FIRMWARE UPGRADE

4. Enter User Name : AdministratorPassword : (modem Access Key)Click OK.

5. Click Have Disk.

6.Click Browse and locate the firmware image. Once located click OK.


7. Select the Firmware image and click Next.

8. Please wait while the Wizard upgrades the TG799vn.

9. Done! Click Finish to close the wizard. Now reset your TG799vn to factory default to activate the newfirmware.


RESIDENTIAL GATEWAY - Maxis - Best 4G Network for ... GATEWAY MODEL TG799VN | 7 3.LEDBEHAVIOR...

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