Resident Relocation

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Resident Relocation KMG Prestige Karen Mead, Vice President James Breidenstein, Business Development O’Brien Construction Terry Bailey

description

Resident Relocation. KMG Prestige Karen Mead, Vice President James Breidenstein , Business Development O’Brien Construction Terry Bailey . Resident Relocation. Ownership Meeting. The Process. Review Types of Funding: Example: NSP HOME MSHDA - PowerPoint PPT Presentation

Transcript of Resident Relocation

Page 1: Resident Relocation

Resident Relocation

KMG PrestigeKaren Mead, Vice PresidentJames Breidenstein, Business Development

O’Brien ConstructionTerry Bailey

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Ownership Meeting

Resident Relocation

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Review Types of Funding: Example:

NSP HOME MSHDA

What programs are involved that would dictate the resident criteria How will it affect the status of current residents

Review the development budgets Relocation of Residents Marketing

Understanding the timelines as it relates to funding.

The Process

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Resident Relocation

Ownership, Construction & Management

Teams Meeting

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Review the scope of Service Provide overview of current occupancy status by

building/unit Discuss

Construction plan, which plan has the least impact on residents

Possible road blocks for construction team Identify buildings with shared utility service Access to the property by contractors and subs Parking availability for contractors

The Process

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The Process

Entrance

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Address Resident Relocation/Expectations Three types of relocation requirements:

Relocating offsite Relocating to new unit In-place rehab

Gantt Chart Determine what building/residents will be affected Create a chart for the relocation plan

The Process

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Resident Relocation

Staffing Your Property

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Determined by scope of service and current occupancy

Sample based on our example: Manager Assistant Manager Maintenance Supervisor

Two maintenance Techs Compliance Support Leasing Staff

Three Marketing Specialist for lease up

Outsourced

Staffing

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Create an organization chart of duties

Training of Staff Cross training

Manager, Assistant Manager, and Leasing → Compliance Compliance Specialist → Leasing

Staffing

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Resident Relocation

Resident Preparation

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Resident Meeting: Not Just One Discuss project/progress updates Address resident expectations Enforce the importance of Resident comfort level during

construction Stress the Benefits for residents Address any possible inconveniences

Temp Utility disruptions Parking Dirt/Dust

Review renovations and possible apartment configurations.

Resident Preparation

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Resident Preparation

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Overview of the process for: What’s expected of the resident Selecting an apartment Time Frames Packing Moving Support Utility transfers

Address Compliance Issues Rental Rates

Resident Preparation

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Resident Relocation

Construction

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Weekly meetings with construction supervisor Address problems/complaints Review progress Address upcoming construction issues affecting residents

Notify residents of any issues asap Address product selections

Construction Team Maintenance Team

Attend monthly draw meetings Address outstanding issues with construction team, ownership &

agencies.

Construction

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Before After

Construction

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Construction

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Resident Relocation

Relocation

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Create relocation process Schedule the move Gather required paperwork

Update application Update contact information Acquire required compliance paperwork

Packing up the apartment Packing materials Support

Exterminations: Create a plan Eliminate infestation relocation Bed Bugs Cockroaches Rodents

Relocation

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Negotiate Contracts Moving Company Exterminator Moving Supplies Trash Removal

Good time for residents to clean house. Provide a large dumpster for resident use. Old furniture, bedding etc.

Relocation

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Resident Walk through. Make it an Event Address the new, reinforce the old.

HVAC New Appliances Garbage disposal wrenches Plunging the drains Windows/Screens Locking Systems Parking Introduction to new neighbors Smoke Alarms A welcome Home Gift

Relocation

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Resident Relocation

Completion

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Leave it better than you found it!

The BuildingThe Apartment

The Curb Appeal

Completion

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Celebration party for Residents, Staff and Contractors

Ribbon Cutting Get some free press Positive Resident Reviews

Completion