Resident Guide & Information Pack - Hillbrook Grange · Resident Guide & Information Pack Welcome...

Hillbrook Grange Residential Care Home; registered in England & Wales (no.07125607)

Registered charity no. 1146488

Resident Guide & Information Pack

Welcome to Hillbrook Grange! We trust your time with us will be happy and that you will

feel comfortable and well cared for.

We have produced this information guide to our Home - Hillbrook Grange - to help persons

who are thinking of applying for admission and for those who already live in the Home in

order that they know what to expect from us and the services which we provide.

We would like you to read carefully the information you find in this Guide. Please keep this

information in a safe place so that you can refer to it as necessary.

If you need help to read or understand any part of this guide or require a large print version,

please do not hesitate to ask a member of staff or the Registered Manager. An audio version

of this guide will be available shortly.

If there are changes to the Home, we will also seek to update the information in the Guide so

that you are kept fully informed of what is happening.

Contact details

Postal address Hillbrook Grange

Ack Lane East

Bramhall

Stockport SK7 2BY

Main number 0161 439 7377

Administration 0161 439 6542

Fax 0161 439 3880

Web www.hillbrookgrange.co.uk

email [email protected]



Alternatively, the Home has several email addresses, which might be helpful to you, your

friends, and family members. These are

Management and Administration

Chairman Mrs Hilda Renn [email protected]

Director & General Manager Mr Gavin Ferguson [email protected]

The person registered with the Care Quality Commission to manage the Home is Mrs Jeannie

Fowler, Registered Manager, under the regulated activity of

“Accommodation for Persons who require personal or nursing care”

Care Management

Registered Manager Mrs Jeannie Fowler [email protected]

Deputy Manager Mrs Denise Cardew [email protected]

Senior Care Supervisor Mrs Cath Whitaker [email protected]

Care Supervisor Mrs Natalie Hunter [email protected]

The Home

Originally established in 1953, the Home was managed by the Bramhall and Woodford Old

People’s Welfare Committee, a charity established to provide residential care for the people

of Bramhall and Woodford. Following incorporation in 2012, Hillbrook Grange is now a

private company limited by guarantee, and remains a registered charity. The Care Home

provides the highest standard of residential care for 41 older people aged 65 and over,

including older persons who might

require care for a Dementia type

illness.

The main building – the Old House

- is late Victorian with two

extensions one built in the 1960’s

and the other completed in 2013.

The Home is situated in seven acres

of beautiful grounds with seating,

pathways and wooded areas. It is

within walking distance of

Bramhall village and local train and

bus services. There is ample car

parking within the grounds.

There are 41 bedrooms in the Home (13 of which have en-suite facilities) and two of these

rooms are fully equipped for wheelchair users. There are three lounges, a quiet

lounge/library and a large dining room. The communal bathrooms are fitted with bath hoists

and there are grab rails in all of the toilets. The Home has two floors and there are two

passenger lifts.



Living at Hillbrook

Hillbrook Grange aims to promote the privacy, dignity and independence of our residents,

whilst encouraging them to maintain social contact with family and friends both inside and

outside of the Home.

At Hillbrook Grange, we value each individual who comes to live here. We welcome

applications from persons aged 65 years and over who may be in need of social and personal

care, either as a permanent resident; or in need of short stay/respite care, and who enjoy the

opportunity to share the richness and diversity of their experiences.

We can assure everyone who comes to live at the Home that they will be treated with respect

and dignity and that they will receive the care and support they need in line with their

assessed requirements and their individual wishes. Additionally, we seek to ensure that

everyone is kept safe and free from harm by assessing and managing the risks to peoples’

safety and well-being.

We actively encourage prospective resident’s family and friends to visit the Home prior to

completing the application process.

We require that the needs of every applicant be comprehensively assessed. The Home carries

out its own assessments of self funding Service Users using our trained, experienced staff.

The Home’s Care Management team give careful consideration to each applicant which will

include consulting staff and outside professionals as appropriate. Depending on vacancies, we

will usually seek to make a decision on the offer of a placement within seven days following

completion of the application form. Where there are no current vacancies, it is possible to

place an applicant on the waiting list; however their needs would have to be re-assessed prior

to admission. The Home will confirm all such decisions in writing.

Application

To make an application you should:

• Contact the Registered Manager by letter, telephone, fax or email.

• Request a brochure and information pack

• Complete an initial enquiry form with the senior carer on duty

• Visit the Home and talk to residents, and perhaps stay for a meal

• Complete all the relevant sections in the Admission Application Form

• Have your needs assessed

• Be given a decision within seven days of completing the application procedure.

The Care Plan

Both permanent and short stay Service Users will have an individual Care Plan.

For prospective permanent residents only, the two week assessment stay will enable you and

the staff to get to know each other and will help you to make known your wishes and

preferences.

You will have a key-worker allocated to you and this person will be responsible for your Care

Plan. Your Care Plan will be regularly reviewed and you will have the opportunity to discuss



your care with your allocated key worker who will co-ordinate your Care Plan with the staff.

You may also choose to have a relative or friend involved in this process, but nothing will be

discussed with them without your permission.

An Annual Review will also take place.

Staffing

All of our staff have undergone a rigorous Criminal Records Check.

To assist you further, all staff wear name badges and their role may be identified by their

uniform.

Registered Manager )

Deputy Manager )

Senior Care Supervisor )

Care Supervisor )

Navy/white tunic and navy trousers

Senior Care team

Hospital blue/white tunic and navy

trousers

Care Assistants

Pale blue/white tunic and navy

trousers

Housekeepers/laundry staff

Pale green/white tunic and navy

trousers

Head Chef/

Cook

White/black tunic or dress, black multi

coloured trousers

Kitchen Assistants

White/black tunic and black/multi-

coloured trousers



Meals and Mealtimes

You are encouraged to have all your meals in the dining room and to socialise with other

residents.

Morning tea (on request) 06.00

Breakfast 08.30

Morning coffee 10.30

Lunch 12.30

Afternoon tea 14.30

High tea 17.00

Supper drink 19.45

Evening drink (on request) 22.00



Social contact and Activities

You are encouraged to maintain social contact with friends and to continue to participate in

any activities which you might have enjoyed before coming in to Hillbrook Grange.

At Hillbrook, you may

participate in regular keep-fit

classes, chair zumba, bingo,

quizzes and puzzles, craft

sessions, coffee mornings,

parties for celebratory and

commemorative occasions,

as well as other forms of in–

house entertainment.

Regular outings also take

place. These might involve

canal boat trips as well as

visits to garden centres,

shopping malls, the seaside,

and the theatre.

.

We also provide a weekly shop from which residents can purchase confectionery, greetings

cards, stamps and other essentials.

Religious services are conducted by visiting clergy on a monthly basis.

Hairdressing*

This service is provided weekly, but of course you are welcome to request that your own

hairdresser come to the Home at a time convenient to you.



Chiropody* The senior in charge of the Home can arrange chiropody visits for you. Alternatively, you

may wish a relative of friend to take you to your own chiropodist.

*denotes at the personal expense of the resident

Doctors

Four local medical centres support the Home. They are

Bramhall Health Centre Tel: 0161 426 5850

Bramhall Park Medical Centre Tel: 0161 426 5700

The Village Surgery Tel: 0161 439 0794

The Smithy Green Health Centre Tel: 0161 426 5318

If your local Doctor is located outside of the Home’s catchment area, then you or a family

member should ensure that you are registered with a local Doctor from one of the above

mentioned medical centres prior to admission.

District Nurses

The Bramhall Health Centre District Nursing Team supports the Home. If you are in need of

a District Nurse visit, please speak to the senior on duty who will arrange this for you.

The District Nurses usually visit on Tuesday and Friday.

Hospital

Stepping Hill Hospital is the nearest general hospital.

Library

The local community library provides books, which are exchanged fortnightly. In the Home’s

library, there are books which you may take to read and return when you have finished.

Telephone

A public pay telephone is situated in the main corridor adjacent to the Reception foyer. If you

prefer, you can arrange at your own cost to have a telephone installed in your bedroom.

Visiting

Friends and family may visit at any time. There are no restrictions on visiting times unless at

the specific request of the resident.

Complaints and Protection

We are committed to ensuring the safety and well-being of our residents at all times. There

are policies and procedures in place to ensure the protection of our residents from abuse. Any

evidence or report of abuse will be investigated promptly and appropriate action will be

taken.



A policy is in place, which precludes staff from assisting in the making or witnessing of

residents’ wills. Accordingly, a family member, solicitor or a friend must deal with matters

relating to advice on finance and personal insurance.

Fees

The Home accepts self-funding as well as Local Authority funded residents. The fees are

maintained within the rates advised by Stockport Metropolitan Borough Council and are

payable 4 weeks in advance by bank standing order mandate. For Service Users who are fully

funded, there are no top up fee charges. Top up fees representing the difference between the

weekly fee and the Local Authority contribution will be met by the resident’s family.

A contract is issued on the resident’s admission to the Home.

Day-to-day running of the Home

The Registered Manager has the qualifications and experience necessary to run the Home and

to meet the aims and objectives set out in the Statement of Purpose, under the overall

responsibility of the Home Committee, a sub group of the main Board.

The Home Committee comprising the Chairman, two directors, the Registered Manager, and

the General Manager oversee the running of the Home and ensure that staff are appropriately

trained in the care of older people.

Service Users’ money

Service Users are expected to control their own finances, except where they do not wish to do

so; in which event a small sum of money may be kept in the safe. All transactions are

recorded and safeguards are in place to protect the interests of Service Users.

Safe Working Practices

Policies and procedures exist to ensure the Health and Safety of residents, staff and visitors to

the Home. All staff are trained in Health and Safety issues and the majority of staff are

qualified first aiders. There is a Health and Safety committee in the Home.



Individual accommodation, furniture and fittings

All Service Users have a well appointed bedroom to ensure their comfort and privacy.

Of the forty one bedrooms in the Home, thirteen have en-suite facilities. Two of those rooms

have been specifically equipped to accommodate those who might require wheelchair

assistance. All bedrooms have a comfortable bed, curtains, mirror, overhead lighting and

bedside lamp. There is also an easy chair, bedside cabinet, chest of drawers, wardrobe, and a

small folding table. Each room has a safe for money and valuables. A lockable medication

cabinet is also provided for those residents who self-medicate. (Please note that the senior on

duty on the day of your admission will complete a self-medicating risk assessment with you

in order to promote your rights to independence). Call bells are situated in each bedroom so

residents may summon 24/7 assistance. All doors are lockable and residents may have a key

if they wish.

Laundry services

The Home’s laundry service will provide you with clean bedding, towels, and face cloth. If

you would like to have your personal items washed by the laundry staff, please ask the senior

on duty.

In order to assist staff, it would however be helpful if you could have you personal items

labelled with your name.

Action in the event of a fire

There is a fire notice affixed to the back of each bedroom door giving instruction on what to

do in the event of fire. The fire alarm system is tested weekly and Service Users will be

informed when this is due to take place.



Quality Assurance

The latest survey suggested that residents and their relatives enjoyed the warm homely

atmosphere of the Home and that Service Users enjoyed living here. They made helpful

suggestions about improving the social activities, which are now being implemented.

To ensure high quality standards within the Home:

• We seek to involve residents and their families in the development of the Home by

consulting with them and keeping them fully informed of changes.

• We regularly seek the views of residents on the quality of the services we offer, so

that we can continue to improve them and address any deficiencies.

• The management team regularly review the operations of the Home with a view to

their continuous improvement.

• We provide staff with regular supervision, and training and development.

• We take complaints very seriously and we aim to address and to resolve them

amicably and in a timely fashion.

• The Home scored a top rating with the CQC during their most recent unannounced

inspection in May 2013. A copy of their report is available on request or directly

from the CQC website.

We welcome feedback. Accordingly, Quality Assurance questionnaires are freely available

within the Home and residents are free to complete these at any time.

Questions and Assistance

This Guide has been prepared to assist Service Users on admission to the Home. Please do

not hesitate to speak to a member of staff, if there is something about which you are unsure or

if there is something you need. The Registered Manager is available in the Home five days

per week while the Chairman and the General Manager are generally present three days a

week; and all will be happy to assist you with any queries you might have.

Resident Guide & Information Pack - Hillbrook Grange · Resident Guide & Information Pack Welcome...

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