Resident Application Handbook
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Transcript of Resident Application Handbook
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7/30/2019 Resident Application Handbook
1/15
64IliffeStreetBexleyNSW2207
Phone:(02)95031800
Fax:(02)91500696
E-mail:reception@homewoodcare
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7/30/2019 Resident Application Handbook
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Welcome note 3
Our philosophy 4
Regulatory compliance 4
Admission 4
Management of care 5
Visiting hours 5
Dining 6
Laundry services 6
Resident/relatives meetings 7
Activities program 7
Religious services 7
Your medical practitioner 7
Pharmacy 8
Toiletries and Clothing 8
Individual risk taking 9
Other services 9
Overnight leave/holidays 9
Rehabilitation and Physiotherapy 10Smoking 10
Podiatry 10
Voting 10
Security of tenure 11
Room change policy 11
Translation services 11
Fees 12
Residents telephones 12
Funeral arrangements 12
Items supplied by Homewood 13
Multicultural commitment 13
Rights of the aged residents at Homewood 14
Avenues of comment, suggestions or complaint 15
CONTENTS
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Dear Residents and Relatives,
On behalf of the management and staff of Homewood Care Services, I wish
to welcome you to Homewood Care.
This booklet is designed to assist and orientate you to Homewood Care. If
you have any questions, please do not hesitate to ask. We have an open
door policy; you are invited to pop into my office at any time or contact me
by telephone or email.
When a Resident moves into a Residential Aged Care Service, we
understand that they may require support at various levels in order tomaintain their physical, social, cultural and mental well-being. In providing
the necessary support for an individual, our service encourages the
Resident to maintain their independence, cultural preferences and chosen
lifestyle as much as possible. This facility focuses on providing the
Resident with a supportive environment that does not limit the rights and
responsibilities of the Resident, to remain an active member of the
community in areas of their choice. We aim to achieve this by providing
opportunities for the Resident to make informed choices about lifestyle
within and outside the service. If you should need any other service to assist
you in maintaining your lifestyle please do not hesitate in asking us for help.
I look forward to seeing you in the future.
Kerrie Alford
Chief Executive Officer / Director of Care
WELCOME NOTE
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Each person coming into our facility shall receive the highest possible
quality of care and life style under the care and attention of professional,
competent and sensitive personnel, in an environment which is functional,
stimulating and aesthetic.
Systems are in place to identify and ensure compliance with all relevant
legislation, regulatory requirements, accreditation, professional standards
and guidelines.
Homewood Care provides high and low levels of care. Admission is only
granted with approval of the Department Health and Ageing via your local
Aged Care Assessment Team (ACAT).
Commonwealth Departments determines the fees and basic benefit paid for
each resident. A Bond is generally required for low care admissions, the
amount is discussed on admission.
What to Bring
Your current 3020 Aged Care Assessment.
Your Pension and Medicare card.
Current medication and or prescriptions.
Name labels must be put on every item of clothing. Labels can be ordered
upon admission and staff will fix labels to residents clothing. This will be
invoiced to your account.
Keys are available on request for a lockable drawer if you wish to secure
any personal items.
If you wish you may bring in family photographs, treasured articles, TV and
a radio with head phones.
OUR PHILOSOPHY
REGULATORY COMPLIANCE
ADMISSION
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Homewood Care specifically caters for the needs of the elderly, who for a
variety of reasons are no longer able to live independently in the general
community.
This does not imply however that the residents right to individualised care
and freedom of choice are to be forfeited as a result of living in the facility.
Rather, it is the aim of management and all staff to provide medical,
therapeutic care and social supports in a home like environment and at all
times to take into account the wishes and choices of residents both in the
planning and implementation of these services.
Whilst it is clear that residents in this facility maintain the right to freedom of
choice in regard to their care, treatment and participation in activities, there
may be occasions where this is not a valid option, (i.e. the residents mental
state preludes rational decision making). In these circumstances the
relative or other responsible person(s) may undertake the role of advocate.
At all times however, the management of the facility maintains the
responsibility for the safety and proper care of all residents.
It is further expected that all staff assume responsibility for the
compassionate and dignified care of all residents, (i.e. Duty of Care), whilst
at the same time ensuring the spirit of the philosophy of the facility remains
paramount.
As this is your home there are no rigid visiting hours. Visitors are very
welcome and may join in any activities or functions. Extra seating may not
be available immediately in each room; however there is ample seating
available in the lounge and dining rooms and also in the garden areas.
VISITING HOURS
MANAGEMENT OF CARE
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Our catering staff endeavours to meet each residents special needs. If you
have any special requirements or special events requiring catering
(eg: Birthday cake, afternoon tea for visitors etc.), please let the staff know
well in advance.
Special diets are catered for (eg: Diabetic, Fat reduced/free or Vegetarian).
A dietician is available upon request for dietary advice. Please ask staff for
assistance in this regard. Meals are served as follows:
Breakfast 7.30am - 8.00am
Lunch from 12.00 noon
Dinner 5.15pm - 5.45pm
Supper 6.45pm - 7.00pm
Morning and afternoon tea are served in between.
A choice of menu is available for breakfast, lunch and dinner; the lunch
meal is the main meal. If however you do not like or have a differing
requirement, please make the staff aware of your requirements in order that
a suitable alternative can be arranged. Relative/representative meals are
available, please place order with reception prior to 11.00am each day, cost$5.00.
Homewood has an off-site laundry which offers a quality service for all
residents at no extra charge. Each residents clothing must be appropriately
labelled to avoid loss. Unfortunately due to the industrial nature of
machines used, we are unable to process woollens and items for dry
cleaning, we ask that these items be avoided, however by individual
arrangement we can organise dry cleaning / laundering and itemise the cost
on the residents monthly account, please discuss with the Director of Care.
DINING
LAUNDRY SERVICES
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The facility conducts meetings for residents, bi monthly meetings. All
residents and their relatives are welcome at these meetings, although the
main aim is for the residents to have input into the functioning of the facility.
You will be given the opportunity to discuss matters of concern or make
suggestions. Please remember that your input is greatly appreciated. Staff
will remind residents in advance of upcoming meetings. Relatives and
friends who are unable to attend these meetings can make suggestions
through our improvement log or via a Comment Concerns form, please ask
at reception for details. Meeting dates will be posted in the sign in book prior
to next scheduled meeting.
Our activities officers run an activities program Monday to Friday, everyone
is welcome to attend. Residents individual interests and hobbies are
respected and encouraged. Please ask the therapy staff if you need any
assistance.
An example of our activities are craft, games, sing a-longs with the pianola,
bus outings, exercises with our physio assistant, beauty care and happy
hour. A small cost is charged to your account for some bus outings.
Residents right to individual religious belief and access to religious services
are respected, please ask the activity staff for church service times. If you
have any special religious requirements, please speak with the Director of
Care. Ministers of religion from your own parish are welcome at any time.
All residents can receive medical care under the practitioner of their choice.
You can continue your care under your local doctor or you may choose a
doctor from a list of doctors who already visit the facility.
RESIDENT/RELATIVES MEETINGS
ACTIVITIES PROGRAM
RELIGIOUS SERVICES
YOUR MEDICAL PRACTITIONER
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All medications are required to be dispensed into Webster Packs. An
account fee of $6.00 is charged by Carlton Pharmacy to monitor, pack and
deliver medications and obtain the scripts from the doctor. If you choose to
use another pharmacist, any medication ordered must be delivered within24 hours in a Webster Pack Single Dose System and provide an after
hours service to the facility. Should staff be unable to contact relatives or
the medications do not arrive within 24 hours, staff will order them through
our pharmacist and the charge will be applied to your account.
The facility provides residents with their own personal toiletries. This
includes a liquid soap, toothpaste, toothbrush, shaving cream, razors,
shampoo and tissues. We prefer that all male residents supply an electric
razor as they are kinder to frail skin. You may prefer a particular brand and
therefore you are welcome to supply your own. If you require a medicated
soap or shampoo you will need to provide this, or we can purchase it from
the pharmacy and add it to your account.
It is policy of this facility that all residents should be appropriately dressed
for the time of year and day. If residents or relatives are unable to shop for
clothing we are able to assist. Obviously, the clothing requirements of each
resident will be different, depending on their medical and physical condition.
Generally residents wear comfortable casual clothing during the day,
eg tracksuits, pants and tops.
Due to storage space, we request that families only leave clothing relevant
to the season, (i.e.: summer clothing stored with the family during the winter
months).
PHARMACY
TOILETRIES AND CLOTHING
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It is acknowledged by the facility that residents have the right to participate
in activities, which may be considered by the staff to put them at risk.
Participation in such activities requires discussion with staff, families andyour doctor. If after discussion you choose to undertake such an activity,
then you will be asked to complete a Risk Taking form.
The following services are available by arrangement, please ask the
nursing/activity staff to organise it for you.
Pain Management Therapy
Aromatherapy
Hairdressing
Optometry
Dental Services
Audiometrist
Newspaper and magazine subscriptions
Massage Therapy - provided by Qualified Practitioners Occupational Therapy
Flower arrangements delivered
Beautician
As this is your home you are free to come and go as you please. The onlyrequirement is that you inform the staff prior to leaving the premises and
when you are expected to return. This prevents food wastage and ensures
all staff are aware of residents whereabouts at all times should an enquiry
be received. The Department of Health and Ageing allow a maximum of 52
days social leave per year and unlimited hospital leave.
INDIVIDUAL RISK TAKING
OTHER SERVICES
OVERNIGHT LEAVE/HOLIDAYS
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The Residential Care Facility employs a Physiotherapist for residents
requiring rehabilitation or other treatment. Your Doctor or the Registered
Nurse will refer you to this service if you require it. All residents are
assessed for manual handling and physiotherapy requirements on
admission.
You may employ the services of a Physiotherapist privately at your cost.
If a resident is assessed by the Physiotherapist to be a high risk of falling
and sustaining a major injury, relatives will be asked to purchase two pairs
of hip protectors to minimise a major trauma or injury to the resident. Cost
will be added to the resident account.
Smoking is not permitted within the facility for health and safety reasons.
Smoking is permitted in designated outside areas, please ask staff to show
you these. It is requested that visitors refrain from smoking anywhere within
the facility.
A team of Podiatrists visit the facility on a six weekly basis. Residents are
able to see the podiatrist if they desire. If you are a high care resident and
referred to the podiatrist by your Medical Practitioner or by the Registered
Nurse because of medical reasons, the cost is covered by the facility.
The current Podiatry charges are $35.00.
All residents have the right to vote in local, State and Federal elections.
Voting will be arranged for those residents wishing to do so. You may
choose to be taken off the Electoral Roll after being admitted to an aged
care facility.
REHABILITATION AND PHYSIOTHERAPY
SMOKING
PODIATRY
VOTING
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No resident will be asked to vacate the Residential Care Facility unless in
extreme cases where the residents psychological or medical condition
cannot be fully catered for within the facility. If in the unlikely event that this
should occur, adequate notice to find suitable alternative accommodationwill be given and all parties concerned will be consulted. Information
contrary to this must not be communicated to residents or their relatives.
Continued non-payment of fees will result in residents being asked to vacate
the premises. If for any reason you are not able to pay fees as they become
due, please do not hesitate to speak to the Director of Care who will
endeavour to assist you if possible.
The Room Change policies relating to the care of the residents shall be
explained in further detail on admission. We will not move a resident to
another room without a reason which may be based on a care need, or a
physical need, or sometimes some people just dont get on and a room
change maybe necessary.
The Director of Care reserves the right to transfer residents where
necessary, however no resident will be moved without prior agreement from
an Advocate.
Interpreter services are available through St George Hospital for residents
with difficulty in speaking or understanding English. A translation service is
also available on free-call 1300 654 151 or phone 9828 6088, this is a 24
hour service. The facility staff on admission will arrange these services.
SECURITY OF TENURE
ROOM CHANGE POLICY
TRANSLATION SERVICES
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Centrelink determines the daily Resident contribution fee to be charged. A
daily accommodation charge exists for non-concessional residents. The
Director of Care will determine whether a charge will be applied on
admission, if after admission on receipt of Centrelink information the chargeis not required any over payment will be refunded. This will be discussed
with relatives and residents on admission.
Residents or their relative may pay their accounts to Homewood via direct
debit monthly, by cheque, credit card or debit card, payments by cash are
not encouraged and can only be made during office hours Monday to
Friday. Four weeks fees are due, in advance, upon admission. Accounts are
posted the first week of each month.
Telephones are available to residents in rooms if there are lines available,
the home has a hands free telephone for any resident to use if all available
phone lines are being used. Residents telephone accounts will be billed to
their account monthly.
To enable staff to abide by residents personal and cultural wishes, we
request that funeral arrangements be made and the Director of Care be
made aware of any personal wishes. It is very important this information is
given to the facility as soon as possible after admission. If this information is
not available to staff, it is very difficult for night staff in the event this
information is required during this period.
FEES
RESIDENTS TELEPHONES
FUNERAL ARRANGEMNTS
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A list of items supplied by the facility is shown below, excluding items
prescribed by a Medical Practitioner for a particular resident. Should you
wish us to purchase any item on your behalf through our facility suppliers,
please do not hesitate to make your request known to the Director of Care,who will endeavour to assist you.
Toiletries
Tissues
Toothpaste
Denture Cleaners
Shampoo
Conditioner
Basic Medical Supplies
Sanitary pads for high care residents
Bandages
Basic Dressings
Skin moisturiser
Mobility Aids
Wheelchairs for transporting
Shower Chairs
Mechanical Lifting Devices
Slide sheets
Continence Management
Continence Pads for high care
residents
Commode Chairs
Absorbent Aids
Disposable enemas
Bed pan/Urinal covers
Homewood Care is recognised as a facility which caters for English and
non-English speaking residents.
Management and staff of Homewood Care will endeavour to meet all
residents cultural needs. Please advise staff of any religious or cultural
occasion you may wish to celebrate. Recipes from favourite dishes are
welcome and the cook will try to produce National dishes on a regular basis
if requested.
MULTICULTURAL COMMITMENT
ITEMS SUPPLIED BY HOMEWOOD
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Every resident has the right to quality of excellence in care,
environment, furnishings, food and activities.
The residents right to privacy must be respected in their room,
bathroom, records, personal possessions and relationships.
There should be freedom for the resident to choose and pursue
companionship with their own or opposite sex without fear, criticism
and censure from the staff or other residents.
Every resident has a right to expect that his/her family will feel welcome
where he/she lives and that they will be part of his/her life by visiting
and participating in various activities. Every resident has the right to receive phone calls or messages left for
him/her and to receive and send mail uncensored.
Every resident has the right to rehabilitation and resocialisation
program which emphasis his/her abilities. He/she has the opportunity
to avail himself/herself of different programs offered.
The resident has the right to information about his/her own treatment.
He/she has the right to adequate time, either from the physician or
some authorized personnel in nursing and as far as possible, personal
relationship with them should one exist.
He/she has the right to refuse treatment offered to him/her. Where real
problems exist, the medical officer is always consulted.
The resident has the right to know the rules and regulations of this
Residential Care Facility and the reasons for them. Further, he/she has
the right to a formal involvement in the decisions which concern his/her
welfare and functioning.
RIGHTS OF THE AGED RESIDENTS ATHOMEWOOD
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If for any reason you are not happy, or you wish to make a suggestion or
comment about any aspect of service provided by the facility, including
Nursing or Medical care, please do not hesitate to contact the Director ofCare or the Deputy Director of Care. Please remember that positive
feedback is also valuable, as it assists us with evaluation of our standards
and boosts staff morale.
All complaints will be investigated in the strictest of confidence. All
complaints will be investigated immediately and closed out in a timely
manner. If you have concerns out of normal business hours, please see the
Registered Nurse in-charge or ask to complete a Comments and Concerns
form and we will contact you as soon as possible on receipt, this will occur
where possible within 24 hours.
If however, you feel a concern cannot be solved satisfactorily within the
facility, you may contact the:
Aged Care Complaints
Resolution Scheme
Department of Health and Ageing
GPO Box 9848
Sydney NSW 2000
FREE-CALL 1800 550 552
Please remember that positive feedback is also valuable, as it assists us
with evaluation of our standards and improvement to our service. Withoutcomments and suggestions our service cannot improve. At Homewood we
regard a mistake as an opportunity for improvement. Our customers
(internal and external) are of paramount importance. Please help us to help
you.
Copyright Homewood Care
AVENUES OF COMMENT, SUGGESTION ORCOMPLAINT