RESERVE BANK OF INDIA INFORMATION TECHNOLOGY CELL … · Reserve Bank of India, Information...

Facility Management Service & Annual Maintenance Contract for Computer Hardware, Software and IT peripherals at RBI, Kolkata 2020-21

RESERVE BANK OF INDIA INFORMATION TECHNOLOGY CELL

KOLKATA

TENDER DOCUMENT FOR FACILITY MANAGEMENT SERVICE (FMS)

&

ANNUAL MAINTENANCE CONTRACT (AMC) FOR

MAINTENANCE OF COMPUTERS HARDWARE, SOFTWARE AND IT PERIPHERALS

AT

RESERVE BANK OF INDIA

KOLKATA

PERIOD OF CONTRACT

01.10.2020 TO 30.09.2021

LAST DATE OF SUBMISSION: 15:00 Hrs. of September 22, 2020


Reserve Bank of India Information Technology Cell

15, Netaji Subash Road, Kolkata E-Tender for Facility Management Services & Annual Maintenance Contract for Computers Hardware, Software and IT Peripherals at Reserve Bank of India, Kolkata Reserve Bank of India (hereinafter referred to as the RBI), Information Technology Cell, Kolkata

invites e-tender in two parts (Part I & II) for “Facility Management Services and Annual Maintenance Contract for Computers Hardware, Software and IT Peripherals” at Reserve

Bank of India, Kolkata from eligible companies/partnership firms, Limited liability Partnership

governed by Limited Liability Partnership Act 2008 fulfilling the pre-eligibility criteria, for the period

of Twelve (12) months from October 01, 2020 to September 30, 2021.

NOTE: THIS IS TO MENTION THAT ONLY THOSE BIDDERS/VENDORS WHO FULFILL THE TECHNICAL AND COMMERCIAL REQUIREMENTS FOR SUCH WORKS GIVEN BELOW ARE ELIGIBLE TO PARTICIPATE IN THIS TENDER. BIDDERS/VENDORS ARE ADVISED TO CHECK WITH INFORMATION TECHNOLOGY CELL, RBI, KOLKATA OR AT THE WEBSITE https://www.rbi.org.in > Tenders SECTION REGARDING THEIR ELIGIBILITY FOR THE TENDER BEFORE PARTICIPATING.

Estimated cost of the work for the period from October 01, 2020 to September 30, 2021

(Exclusive of GST @ 18%)

Earnest Money Deposit (2% of estimated Cost)

Rs. 32,00,000/- Rs. 64,000/- The last date for submission of e-tender is September 22, 2020 up to 15:00 hrs. For further details,

please visit “Tender” section at RBI’s website https://www.rbi.org.in and for uploading the tender

please visit and register on MSTC website at https://www.mstcecommerce.com. Please also note

that further Addendum / Corrigendum will only be published on RBI website.

Place: Kolkata

Date: September 01, 2020

Regional Director Reserve Bank of India

Kolkata

https://www.rbi.org.in/


https://www.mstcecommerce.com/


Reserve Bank of India Information Technology Cell

Kolkata

NOTICE INVITING TENDER (NIT)

(Only through e-tendering)

E-Tender for Facility Management Service & Annual Maintenance Contract for Computers Hardware, Software and IT Peripherals at Reserve Bank of India,

Kolkata The Reserve Bank of India, Kolkata intends to empanel the vendors for a period of Twelve (12) months from 1st October, 2020 to 30th September, 2021 (may be renewed on yearly/half yearly basis from October 01, 2021 to March 2023 subject to satisfactory performance) for “Facility Management Services and Annual Maintenance Contract for Computers Hardware, Software and IT Peripherals” at Reserve Bank of India, Kolkata and invites vendors to register themselves on the MSTC portal (http://mstcecommerce.com). The estimated cost of the Facility Management Service & Annual Maintenance Contract for period from 1st October, 2020 to 30th September, 2021 is approximately Rs 32.00 lakh (For a period of Twelve months).

e-Tender no RBI/Kolkata/DIT/4/20-21/ET/98 b. Mode of Tender e-Tendering System (Online)

Part I – Techno Commercial Bid and Part II –Price Bid through (www.mstcecommerce.com/eprochome/rbi) of MSTC Ltd.

c. Date of NIT available (viewing of Tender) to parties for download

September 01, 2020 from 15:00 Hrs. onwards

e. Pre-Bid meeting Offline - September 08, 2020 at 15:00 Hrs Venue- Information Technology Cell, Reserve Bank of India, 15, Netaji Subhas Road, B.B.D Bag, Kolkata- 700 001.

f. Validity of Quoted Rates Initially for Twelve (12) months from October 1, 2020 to September 30, 2021 and to be renewed on yearly/half yearly from October 01, 2021 to March 2023 subject to satisfactory performance of the Vendor.

g. Earnest Money Deposit Rs. 64,000/- (2% 0f Estimated Cost) (to be submitted by successful bidder).


https://www.mstcecommerce.com/eprochome/rbi/


h. Last date of submission of EMD.

On or before September 22, 2020 13:00 Hrs

i. Date of commencement of e- Tender for submission of online Techno Commercial Bid and Price Bid through www.mstcecommerce.com/eprochome/rbi

September 01, 2020 from 15:00 Hrs onwards

j. Date of closing of online e-tender for submission of Techno Commercial Bid & Price Bid.

September 22, 2020 15:00 Hrs

k. Date & time of opening of Part-I – Techno Commercial Bid.

Part-II - Price Bid: Date of opening of Part II

September 22, 2020 16:00 Hrs Shall be informed separately

l. Transaction Fee Important Note:

Rs.1600/- (Rupees One Thousand Six Hundred only) + GST @ 18% on Service Charge). Transaction fee is required to be paid using e-payment gateway available in your login at www.mstcecommerce.com/eprochome/rbi. It can be paid through NEFT/RTGS using challan at MSTC portal or online payment using credit card/debit card/net banking. Authorization of payment made through NEFT/RTGS takes time of 2 hours to 2 days depending on your bank. However, online payment gets authorized immediately in most of the cases. Further, transaction fee payments are authorized by the system itself and there is no manual intervention, bidders are advised to make payment of transaction Fee well in advance to avoid last minute hassle. Further, please note that the transaction fee mentioned in the tender document may vary slightly by Rs 1 or 2 in case of payment made through challan due to approximation error. In case of online payment, internet handling charges shall be added in the basic amount. The above may please be noted and taken care of while making payment.






Facility Management Service & Annual Maintenance Contract for

Computer Hardware, Software and IT peripherals at RBI, Kolkata 2020-21

5 | P a g e

DISCLAIMER Reserve Bank of India, Information Technology Cell, Kolkata, has prepared this document to give

background information on the Project to the interested parties on the tender for “Facility Management

Services Annual Maintenance Contract (AMC) for Computer Hardware, Software and Peripherals at

Reserve Bank of India, Kolkata.

2. While Reserve Bank of India has taken due care in the preparation of the information contained

herein and believe it to be accurate, neither Reserve Bank of India nor any of its authorities or agencies

nor any of their respective officers, employees, agents or advisors give any warranty or make any

representations, express or implied as to the completeness or accuracy of the information contained in

this document or any information which may be provided in association with it.

3. The information is not intended to be exhaustive. Interested parties are required to make their own

inquiries and independent assessment and the tenderers will be required to confirm in writing that they

have done so and they do not rely only on the information provided by the RBI in submitting the

Tender. The information is provided on the basis that it is non–binding on Reserve Bank of India or any

of its authorities or agencies or any of their respective officers, employees, agents or advisors.

4. Reserve Bank of India reserves the right not to proceed with the empanelment or to change the

configuration of the Project, to alter the time table reflected in this document or to change the process

or procedure to be applied. It also reserves the right to decline to discuss the matter further with any

party expressing interest.

5. No reimbursement of cost of any type will be paid to persons or entities expressing interest.

Regional Director Reserve Bank of India

Kolkata



6 | P a g e

IMPORTANT INSTRUCTIONS FOR E-TENDER This is an e-procurement event of Reserve Bank of India, Kolkata. The e-procurement service provider

is MSTC limited. You are requested to read and understand the terms & conditions of this tender

before submitting your online tender. Tenderers who do not submit documentary proof (whenever

required) to establish compliance with the conditions will not qualify in the Tender for opening of Price

Bid.

1. Process of e-Tender: (A) Registration: The process involves vendor’s registration with MSTC e-procurement portal which is

free of cost. Only after registration, the vendor(s) can submit his/ their bids electronically. Electronic

Bidding for submission of Techno Commercial Bid as well as Price Bid will be done over the internet.

The vendor should possess Class III signing type digital certificate. Vendors are to make their own

arrangement for bidding from a P.C connected with Internet. MSTC/RBI, Kolkata is not responsible for

making such arrangement. (Bids will not be recorded without Digital Signature).

SPECIAL NOTE: BOTH THE TECHNO COMMERCIAL BID AND PRICE BID HAVE TO BE SUBMITTED ON-LINE at www.mstcecommerce.com/eprochome/rbi

1) Vendors are required to register themselves online with www.mstcecommerce.com → e-

Procurement → PSU/Govt. Depts. → Select RBI Logo → Register as Vendor → Filling up details and

creating own user id and password → Submit.

2) Vendors will receive a system generated mail confirming their registration in their email which has

been provided during filling the registration form.

In case of any clarification, please contact MSTC/RBI Kolkata, (before the scheduled time of e-

Tender).





7 | P a g e

Contact person (MSTC Ltd):

1. Shri Sabyasachi Mukherjee,

(Manager) Mobile: 7278030407

Email: [email protected]

2. Shri Vikash Jaiswal, (Regional Manager)

Mobile: 9903042449 Email: [email protected]

Contact person (RBI, Kolkata):

1. Shri Biplab Biswas,

(Asstt. Manager)

Phone: 033-22106529 Email: [email protected]

2. Shri Amit Kumar Mandal,

(Manager)

Phone: 033-22106529 Email: [email protected]

B) System Requirement: I. Windows 7 or above Operating System

II. IE-7 and above Internet Explorer

III. Signing type digital signature

IV. Latest updated JRE 9 (x86 Offline) software to be downloaded and installed in the

system

To disable “Protected Mode” for Digital Signature Certificate (DSC) to appear in the signer box

following settings may be applied.

Tools => Internet Options =>Security => Disable protected Mode if enabled- i.e., Remove the tick

from the tick box mentioning “Enable Protected Mode”.

Other Settings: Tools => Internet Options => General => Click on Settings under “browsing history/ Delete

Browsing History” => Temporary Internet Files => Activate “Every time I Visit the Webpage”.

To enable ALL active X controls and disable ‘use pop up blocker’ under Tools→ Internet Options →

custom level (Please run IE settings from the page https://www.mstcecommerce.com once).

mailto:[email protected]







8 | P a g e

2. The Techno Commercial Bid and the Price Bid shall have to be submitted online at

www.mstcecommerce.com/eprochome/rbi. Bids will be opened electronically on specified date and

time as given in the Tender.

3. All entries in the tender should be entered in online Technical & Commercial Formats without any

ambiguity.

Special Note towards Transaction fee: 4. The vendors shall pay the transaction fee using “Transaction Fee Payment” Link under “My

Menu” in the Service Provider/Contractor/Vendor login. The vendors have to select the particular

tender from the event drop down box. Service Provider/Contractor/Vendor shall have the facility of

making the payment either through NEFT or Online Payment. On selecting NEFT, the vendor shall

generate a Challan by filling up a form. The vendor shall remit the transaction fee amount as per the

details printed on the Challan without making change in the same. On selecting Online Payment,

the vendor shall have the provision of making payment using its Credit/ Debit Card/ Net Banking.

Once the payment gets credited to MSTC’s designated bank account, the transaction fee shall be

auto authorized and the vendor shall be receiving a system generated mail.

5. Transaction fee is non-refundable. A vendor will not have the access to online e-Tender

without making the payment towards transaction fee.

NOTE: Bidders are advised to remit the transaction fee well in advance before the closing time of

the tender so as to give themselves sufficient time to submit the bid.

6. Information about tenders/ corrigendum uploaded shall be sent by email only during the process

till finalization of tender. Hence the vendors are required to ensure that their corporate email I.D.

provided is valid and updated at the time of registration of vendor with MSTC. Vendors are also

requested to ensure validity of their DSC (Digital Signature Certificate).

E-Tender cannot be accessed after the due date and time mentioned in Notice Inviting tender. 7. Bidding in e-Tender: a) Vendor(s) need to submit necessary EMD and Transaction fees to be eligible to bid online in the

e-Tender. Transaction fees are non-refundable. No interest will be paid on EMD. EMD of the

unsuccessful vendor(s) will be refunded by the tender inviting authority (Reserve Bank of India,






9 | P a g e

Kolkata).

The process involves Electronic Bidding for submission of Technical and Commercial Bid. b) The vendor(s) who have submitted transaction fee can only submit their Techno Commercial Bid

and Price Bid through internet in MSTC website www.mstcecommerce.com → e- procurement →

PSU/Govt. Depts. → Login under RBI → My menu→ Auction Floor Manager → live event

→Selection of the live event → Techno Commercial Bid.

c) The vendor(s) should allow running JAVA application. This exercise has to be done immediately

after opening of Bid floor. Then they have to fill up Common terms/Commercial specification and

save the same. After that click on the Technical Bid. If this application does not run then the vendor

will not be able to save/submit / their/ his Technical bid (for details refer vendor guide & FAQ).

d) After filling the Techno Commercial Bid, vendor(s) should click ‘save’ for recording his/ their

Techno Commercial Bid. Once the same is done, the Price Bid link becomes active and the same

has to be filled up and then vendor(s) should click on “save” to record his/ their Price Bid. Once both

the Techno Commercial Bid and Price Bid have been saved, the vendor(s) can click on the “Final

submission” button to register their Bid.

NOTE: - After clicking final submission, two more options will show up, “Withdraw Bid”

and “Delete Bid”. If the vendor wants to withdraw its Bid permanently then they should

click withdraw Bid link. He/she will not be able to Bid again. If the vendor wants to delete

the Bid after final submission and resubmit the bid then he/she should click delete Bid

and resubmit the same and again click final submission.

e) Vendor(s) is/are instructed to use Attach Document button to upload documents. Multiple

documents can be uploaded.

f) In all cases, vendor(s) should use his/their own ID and Password along with Digital Signature at

the time of submission of Bid.

g) During the entire e-Tender process, the vendor(s) will remain completely anonymous to one

another and also to everybody else.

h) The e-Tender floor shall remain open from the pre-announced date & time and for as much

duration as mentioned. All electronic Bids submitted during the e-Tender process shall be legally

binding on the vendor(s). Any Bid will be considered as valid Bid offered by the vendor and




10 | P a g e

acceptance of the same by Reserve Bank of India will form a binding contract between Reserve

Bank of India and the Vendor.

i) It is mandatory that all the Bids are submitted with Digital Signature Certificate, otherwise the

same will not be accepted by the system.

j) Reserve Bank of India reserves the right to cancel or reject or accept or withdraw or extend the

tender in full or part as the case may be without assigning any reason thereof.

k) No deviation of the terms and conditions of the tender document is acceptable. Submission of

Bid in the e-Tender floor by any vendor confirms his acceptance of the terms & conditions of the

tender.

l) Any order resulting from this e-tender shall be governed by the terms and conditions mentioned

therein.

m) No deviation to the technical and commercial terms & conditions are allowed.

n) The tender inviting authority has the right to cancel this e-Tender or extend the due date of

receipt of Bid(s) without assigning any reason thereof.

o) The online tender should be submitted strictly as per the terms and conditions and procedures

laid down in the website https://www.mstcecommerce.com/eprochome/rbind of MSTC Ltd.

p) The bidders must upload all the documents required as per terms of NIT (Notice Inviting Tender).

Any other document uploaded which is not required as per the terms of the NIT shall not be

considered.

q) The Bid will be evaluated based on the filled-in technical & commercial formats.

r) The documents uploaded by vendor(s) will be scrutinized. In case any of the information

furnished by the bidder is found to be false during scrutiny, EMD of defaulting vendor(s) will be

forfeited. Punitive action including suspension and banning of business can also be taken against

defaulting bidders.

s) Vendor(s) are requested to read the vendor guide and see the video in the page

https://www.mstcecommerce.com/eprochome to familiarize themselves with the system before

bidding.

https://www.mstcecommerce.com/eprochome/rbind

https://www.mstcecommerce.com/eprochome



11 | P a g e

INFORMATION TECHNOLOGY CELL RESERVE BANK OF INDIA

KOLKATA

E-TENDER FOR FACILITY MANAGEMENT SERVICE & ANNUAL MAINTENANCE CONTRACT FOR COMPUTERS HARDWARE, SOFTWARE AND PERIPHERALS AT RESERVE BANK OF INDIA, KOLKATA

Separate Techno Commercial Bids and Price Bids are invited only through e-tendering

from the entities which are engaged in providing Maintenance services for Computer

Hardware, Software and Peripherals. The interested vendors must register themselves

on the MSTC portal (http://mstcecommerce.com/eprochome/rbi) for participating

through e-tendering. The contract will be valid for period from 1st October 2020 to 30th September 2021 and may be renewed on yearly/half yearly basis from October 01, 2021 to March 2023 subject to satisfactory performance of the vendor. The Tenders shall be submitted on or before 15:00 Hrs. on September 22, 2020. The

estimated cost of the Facility Management Service & Annual Maintenance Contract for

the period from 1st October 2020 to 30th September 2021 is approximately Rs.32.00

lakh.

General Instructions

1. This tender document is neither an offer letter nor a legal contract, but an invitation

for the proposal. No contractual obligation on behalf of the RBI whatsoever shall arise

from this tender-process unless and until a formal contract is signed and executed by

duly authorized officers of RBI and the tenderer. Further, RBI will not be liable for any

costs incurred by the tenderer in the preparation of the response to this tender. The

preparation of tenderer’s proposal will be made without any obligation on the RBI. All

information included by the vendors in their proposal will be treated in strict confidence.

2. Details of Computer Hardware, Software and Peripherals are given in Annex I.




12 | P a g e

3. The list in Annex I is indicative and not exhaustive. The bidder has to note that the number of items may vary during the contract period.

4. Nature of Work: Onsite Facility Management Service (FMS) and Annual Maintenance Contract (AMC) of Computer Hardware of heterogeneous makes/models, Servers, Computer systems, Laptops, Mac Book, I-pad, Printers, Scanners, projectors etc. and Computer Operating Systems & Software.

5. Place of Work: Computer Hardware, Software and Peripherals installed at the following locations:

SlNo

Address

01 Reserve Bank of India, 13 &15, Netaji Subhas Road, Kolkata – 700 001

Main (MOB)

Office Building

02 Reserve Bank of India, Zonal Training Centre, 8 Council House Street, Kolkata – 700001

Zonal Training Centre (ZTC)

03 Reserve Bank of India, National Clearing Cell, 6 Royd Street, Kolkata – 700017

National Clearing Cell (NCC)

04 Reserve Bank of India, Staff Quarters at all five (05) locations at New Alipore, Saltlake, Dumdum, Ultadanga and Dover lane

Dispensary at all mentioned Quarters

The help desk will have to be available to take calls on all working days and also non-working days, if special need arises. The help desk working hours will be as follows: Working Days Timing Location

Weekdays & Saturdays (except 2nd & 4th)

9.30 am to 5.30 pm / till closing of Banking & Issue Department (whichever is later)

Main Office Building, 15, Netaji Subhas Road, Kolkata – 700 001. (Minimum One Coordinator + 5 (Five) Residential Engineer to be posted at this location)

Weekdays, Saturdays & Sundays

9.30 am to 5.30 pm / till closing of Classes & RBI Museum (whichever is later)

Reserve Bank of India, Zonal Training Centre, 8 Council House Street, Kolkata – 700001. (Only one Residential Engineer to be posted at this location)



13 | P a g e

6. Bid Security (Earnest Money Deposit): a) Intending tenderers shall pay an Earnest Money Deposit (EMD) by Demand Draft or

through NEFT only for an amount of Rs. 64,000/- (Rupees Sixty Four Thousand only) in

favor of Reserve Bank of India, Kolkata payable at Kolkata. The account details of NEFT is furnished in Annex-X.

b) Under no circumstances Earnest Money Deposit (EMD) will be accepted in the form of deposit receipt of Bank or Insurance Guarantee or Cheque.

c) The Earnest Money Deposit (EMD) of Rs. 64,000/- paid by the successful tenderer shall be held by the Reserve Bank of India as a Security for the execution and due fulfillment of the contract, till the Performance Bank Guarantee is deposited by the vendor. No interest shall be paid on the EMD.

i. The account details of NEFT is furnished in Annex –X. ii. The Earnest Money Deposit (EMD) furnished by the Vendor at the time of

submission of tender will be returned thereafter to all the Vendors except the successful tenderer.

iii. Bids submitted without EMD will be rejected.

7. Time Allowed: The Contract to be entered into with the successful vendor will be valid for Twelve (12) months from October 01, 2020 to September 30, 2021 and the same will be extendable on a yearly/half yearly basis from October 01, 2021 to March 2023 subject to satisfactory performance of the vendor. It shall be open to either party to terminate the agreement to be entered into with the successful vendor any time during the currency of the said agreement by giving at least three months’ notice to the other party in writing. Tender in prescribed form shall be submitted in two parts [Techno Commercial Bid (Part-I) & Price Bid (Part-II)] through MSTC portal.

8. Tender Documents: Techno Commercial Bid (Part-I) will contain following information/ documents without any information on price for the proposed work:

a) The terms and conditions as mentioned in Annexure II

b) Duly filled in profile of the company/firm (as per Annex-III)



14 | P a g e

c) Details of Resident Engineers proposed to be posted in RBI (as per Annex IV)

d) List of AMCs performed by the Vendor (as per Annex V) e) Client’s certificate regarding performance of FMS & AMC service

provider [as per Annex V(A)]

f) Certificate of indemnity (as per Annex VI)

g) Bankers certificate (as per Annex VIII)

h) General Acceptance of Terms & Conditions (as per Annex IX)

i) Earnest Money Deposit of Rs.64,000/- (Rupees Sixty Four Thousand only) by way of Demand Draft/ NEFT drawn on a scheduled bank favoring Reserve Bank of India, Kolkata or through NEFT. The account detail for NEFT is furnished in Annex-X.

j) Tenderer’s additional conditions, if any

k) Compliance Matrix (as per Annex XI)

l) Details of the Service Centers in Kolkata (As per Annex XII)

m) Performance Bank Guarantee Annex XIII

9. The Techno Commercial Bid should include all annexures duly completed and

supported by the required documents. All the documents should be indexed, flagged

and page numbered. Deviations to the terms and conditions, if any, shall be clearly

mentioned by the vendor in the Techno Commercial Bid. The Techno Commercial Bid

(Part-I) and Price Bid (Part-II) should be submitted within stipulated time period through

MSTC Portal.

10. No deviation will be allowed in the Techno Commercial Bid/Price Bid, which is meant

only for the quotation of offer price/ rate. The format of Price Bid (Part-II) is given in

Annex VII for information. Please note that Price Bid (Part-II) is to be filled online only in

the prescribed format available on MSTC portal. The offer should be valid for three

months from the date of opening of Price Bid (Part-II) of the tenderer.

11. The RBI shall obtain reports on past performance of the tenderer from their clients and

bankers. The RBI shall evaluate the said reports before opening of the Price Bid of the

tenders. If any tenderer is not found to possess the required eligibility for participating in



15 | P a g e

the tendering process at any point of time and/or his performance reports received from

his clients and/or his bankers are found unsatisfactory, the RBI reserves the right to

reject his offer even after opening of Techno Commercial Bid/Price Bid of the tenderer.

The RBI is not bound to assign any reason for doing so.

12. This tender can be downloaded from the Tenders section of the Reserve Bank of India

website (http://www.rbi.org.in>Tenders) or MSTC portal

(http://mstcecommerce.com/eprochome/rbi). The downloaded documents along with

all the information/documents, as required (Part-I & Part-II) will have to be uploaded by

15.00 Hrs. on September 22, 2020 on the MSTC portal only for the RBI’s examination.

The Techno Commercial Bid (Part-I) will be opened at 16:00 Hrs. on September 22, 2020. After scrutiny of Techno Commercial Bid, only those firms, who fulfill the terms

and conditions of Techno Commercial Bid, will be eligible for participating in the Price

Bid. The Price Bid (Part-II) shall be opened on a subsequently announced date. The successful bidder will have to sign the final agreement within fourteen days from the opening of the Techno Commercial Bid/Price Bid.

13. The RBI reserves the right to reject any or all bids without assigning any reason therefor. No correspondence in this regard will be entertained.

Annex: I to XIII.

Regional Director Reserve Bank of India, Kolkata

Date: September 01, 2020





16 | P a g e

List of Annexures

I Details of Computer Hardware & Peripherals

II Terms and Conditions for FMS &AMC

III Format for Company/Firm Profile

IV Details of Resident Engineers proposed to be deputed at RBI Kolkata for Maintenance work.

V List of FMS & AMCs performed by company/firm during the last 05 years.

V(A) Client’s certificate regarding performance of FMS & AMC service provider

VI Format of Undertaking/certificate of indemnity.

VII Format for Price Bid (Part-II)

VIII Format of Bankers’ Certificate from a Scheduled Bank

IX General Acceptance of Terms & Condition

X Details of NEFT

XI Compliance Matrix

XII Details of the Service Centers in Kolkata

XIII Details of the Performance Bank Guarantee



17 | P a g e

Annex I Part A - Details of Computer Hardware & Peripherals

Sn Item Description

Model/ Brand Under AMC

Under FMS/Warranty

Grand Total

1. PCs Acer 03 DELL 176 127 HCL 36 HP 431 99 Lenovo 06 WIPRO 02 Total 654 226 880 2. AIO Apple

DELL 7440 Lenovo M71Z Lenovo 1386 DELL Optiplex 7440 CT

01 10 16 02 -

- - - - 31

Total 29 31 60 3. Printers LIPI MT661 01 - LG P3005 DN 06 - LG P2015 DN 06 - DELL MB5170 MEP (CANON)

DELL MB5170 (CANON) Brother MFPL 2701D 01

05 04 -

EPSON LX 300 02 - HP 1606DN 16 - HP Colour L J CP-2025 N 01 - HP Colour LJ 3525 dn 01 - HP LJ 400 Colour M451dn 01 - HP LJ 600 M602 01 - HP LJ P3015dn 10 - HP LJ PRO M1536 DNF

HP LJ PRO P1606dn 11 02 -

HP LaserJet Pro M401D dne 09 - HP PRO 400 01 - HP Laserjet M403dn 25 41 HP Laserjet M602DN 04 - HP Laserjet P3010 01 - HP Laserjet P3015DN 21 - HP Laserjet Pro M403dne 24 - HP Laserjet Pro MFP m226dw 18 08 HP Laserjet Pro M1536 DNF 07 - Samsung ML 1640 12 - Sn Item

Description Model/ Brand Under

AMC Under FMS/Warranty

Grand Total

HP Laserjet Pro MFP M227fdw 14



18 | P a g e

HP M226DW 03 HP MFPM226 02 - HP MEPM227 01 - HP P2015 01 - HP P2015DN 01 - HP P3005DN 03 HP OfficeJet pro 8500 A 05 - HP Pro 8600 01 HP OfficeJet pro 8500 A Plus

HP OfficeJet pro 8600 01 02

HP OfficeJet pro 8600 N911d 02 HP OfficeJet pro 8610 01 HP Officejet 8720 04 - HP Officejet Pro 276dw 09 HP Officejet Pro 8620e 01 HP Officejet Pro 8720

HP Officejet Pro 8720 A10 05 04

HP Officejet Pro 9020 AIO HP Laserjet 2420

01 01

-

HP Laserjet P2015dn 11 - HP Laserjet P3005dn 06 HP LJ 2015 02 HP LJ 2015DN 01 - HP LJ1320 01 - HP LJ1606 01 HP LJ1536 02 HP LJ P3005 02 HP M403DN 04 - HP M1136

HP M1136 MEP - 03

01

HP P3015 DN 01 HP P3015

HP M1005 01 01

HP Photosmart C4688 01 HP M1136 MFP 01 HP M1005MEP 01 HP M1522 01 Canon Pixma E470 AIO - 06 Canon MF249dw - 15 Canon MF 735CX AIO Color - 01 HP P1606DN 02 - HP OJ 8620 03 - HP OJPRO276D 01 - HP P1606DN

HP 8600 HP 8620 HP 8720

01 03 03 02 -



19 | P a g e

HP 3015 HP 3005 HP 1320 HP Office jet Pro 276DW

02 02 01 01

Total 299 85 384

5 I PAD Apple I-Pad 00 02 Mac Book Air 00 01 Total 00 03 03

6 Scanner CANON DRF120 7000 S3 7000 S2 HP 7000 HP Scanjet 7000 HP Scanjet 8270 Lipi Scan Jet VX100P2

27 - 01 05 04 04 00

05 06 - - - - 05

Total 41 16 57 Sn Item

Description Model/ Brand Under

AMC Under FMS/Warranty

Grand Total

8 Laptop DELL LATITUDE 3470 20 - DELL Latitude 5290 - 06 Dell Latitude E7250 01 - Dell Vostro 3350 01 - HP Elite X2 1012 G1 01 - HP Probook 430 01 - HP Probook 430 G2 01 - HP Probook 4440 - 01 HP Probook 440 G1 05 - HP Probook 440 G2 02 - HP Probook 440 G3 22 - LEAPTOP D 39 02 - Latitude E3450 04 - Latitude E5250 01 - Lenovo - 01 Lenovo 81A80090IN - 02 - Microsoft Surface Pro 4 - 04 MSI GS65-9SE - 01 Probook 4440S 03 - Satellite Pro A 120 01 - Dell Latitude 7490 - 02 Thinkpad R60 01 - VOSTRO 3300 05 - VOSTRO 3350 05 - Vostro 1310 01 - XB 138AV 01 -



20 | P a g e

XB 140AV 05 - XB138AV IDS4330

HP Elite X2 1012 G1 DELL HP Elite Book 820 G3 HP HP Elite Book Kindle E-Book Reader Lenovo 81HQV130

07 01 1 01 01 - - -

29 - - 01 01 01

Total 94 49 143

Part B – Details of Computer Software: Acrobat Reader, Front Page, MS Outlook, MS Visual Inter Dev, MS BackOffice CAL, MS Back office Server, MS Office, Novell Netware, Oracle, Oracle 8 Developer, Oracle 8 Server, SCO Open Server (UNIX), UNIX Appl Server, Windows 2008 Server with 5 CAL, Windows 7 professional, Windows 8.1, Windows 10, JAWS, KMT and other OS/server related software.

Part C- Technical Support for Operating Systems:

1 Novell 4.*,6.1 with SFT III, 5.0 and above 2 SCO unix 5.x servers and above, Linux Servers 3 Windows 2008, Windows 2012 and above server versions 4 Windows Desktop Operating Systems (Windows 7 and above)

Part (D): List of onsite inventory of spare parts required to be maintained by AMC& FMS holder:

SN Item Qty

01 Laptop with Windows 10 Operating system 01 02 DVD ROM 02 03 USB Keyboards 05 04 USB Mouse 05 05 SMPS 05 06 DDR3 RAMs 05 07 LaserJet Printer HP 403 dn, MFP 01 (each)



21 | P a g e

Part (E): List of Properties of the Bank where AMC & FMS services will have to be provided

1. Reserve Bank of India, 13 & 15 N. S. Road, Kolkata – 700001 2. Reserve Bank of India, Zonal Training Centre, 8 Council House Street, Kolkata – 700001 3. Reserve Bank of India, 6, Royd Street, Kolkata 4. Reserve Bank of India Senior Officers Quarters, 7 New Road, Alipore, Kolkata 5. Reserve Bank of India Officers Quarters, Ultadanga, Kolkata 6. Reserve Bank of India Staff Quarters, Dover Lane, Kolkata 7. Reserve Bank of India Staff Quarters, Salt Lake, Kolkata 8. Reserve Bank of India Staff Quarters, Dum Dum, Kolkata


22 | P a g e

Annexure II

Terms and Conditions for the Facility Management Services and Annual Maintenance Contract:

A. Eligibility Conditions - Pre-qualification and Eligibility Criteria. Only those tenderers possessing the following eligibility criteria may apply.

Composition of the tenderer - The tenderer should be a limited company or registered partnership firm or a Limited Liability Partnership governed by Limited Liability Partnership Act 2008.

1) Particulars of the company/firm and their bankers should be provided as per Annexure III and VIII

2) Duration of past experience – The tenderer must have minimum 5 years’ experience of successfully undertaking similar works (AMC & FMS of computer hardware and peripherals) in last 5 years ending August 31, 2020. Tenderers should furnish the list of the clients showing the details of work carried out by them during the last 5 years. The list shall include details such as Name of the Client, Value of work executed, start and end dates of the work, etc. The tenderer should submit documentary evidence in support of minimum experience of 5 years.

3) Minimum value of each completed work (qualifying) – The tenderer should have satisfactory provided such services under LAN environment during past 5 (five) financial year from the date of opening of tender –

(a) At least 1 (one) work costing not less than 80% of the estimated cost

OR

(b) At least 2 (two) work costing not less than 50% of the estimated cost

OR

(c) At least 3 (three) work costing not less than 40% of the estimated cost

Either (a) or (b) or (c)

Documentary evidence (work orders) clearly indicating the above requirements to be submitted by the tenderer. The client-wise names for similar work(s), year(s) of execution of work(s) awarded and actual value of executed work(s), reasons for delay (if any), names and full contact details of the officers / authorities/ departments under whom the work (s) was / were executed should be furnished as per Annexure – V.


23 | P a g e

4) Regarding client’s certificate as per the format given in Annexure V (A), for works carried out for Government/ Public Sector Companies, the certificate should be signed by the concerned Executive Engineer or an officer in an equivalent or higher rank along with adequate proof of payment received by the tenderer. For works carried out for private companies, copy of TDS has to be submitted if any along with adequate proof of payment received by the tenderer.

5) Yearly Turnover - Minimum yearly turnover of Rs.25 crore in the last three years with net profit in each of the last three (3) years i.e. 2017-18, 2018-19 and 2019-20 supported by audited or certified statement of accounts for 2017-18, 2018-19 and audited (or unaudited) or certified statement of accounts for 2019-2020.

6) Service Setup - The Tenderers should have a full-fledged service setup at Kolkata /

Eastern Zone of India where from required quality services can be regularly provided.

7) Solvency: The Tenderers are required to furnish solvency certificate issued by their

banker, specifically for the purpose of this AMC work for a minimum amount equal to the

estimated cost.

8) The Tenderer should have provided AMC of Servers/PCs/Laptops/Printers etc. to at least

one Financial Institution/Banks/Government sector/PSUs or Limited Liability Partnership

governed by Limited Liability Partnership Act 2008 during each of the last 02 years.

9) The Tenderer should have adequate technical staff in Kolkata with expertise,

certifications for dealing with said maintenance of IT Assets (Annex IV).

10) The Tenderer should not have been delisted/banned by any Government, Regulatory

Authority, Financial Institution, etc. in last 03 years. Further, the tenderer should not have any

insolvency case against it.

Other General Terms & Conditions -

1) Techno Commercial Bid and Price Bids must be quoted separately. Price Bid should not

contain conditions.

2) Price Bids of only those firms shall be opened which fulfill the eligibility criteria mentioned in their Techno Commercial Bids. The date and time for the same will be intimated separately.


24 | P a g e

3) The documents uploaded by the tenderers will be scrutinized and in case any of the

information furnished by the tenderer is found to be false during scrutiny, EMD of

defaulting tenderer(s) will be forfeited. Punitive action including suspension and banning

of business can also be taken against defaulting tenderers.

4) The RBI does not bind itself to accept the lowest tender and reserves the right to reject

any or all the tenders received without assigning any reason whatsoever. Tenders

incomplete in any respect or not fulfilling the prescribed conditions are liable to be

rejected. Canvassing in any form by the tenderers will result in rejection of their tenders.

5) The RBI reserves the right to inspect /verify the facility of the vendor and the

genuineness/authenticity of the details given in the applications.

6) Tenderers should have applicable tax registrations (PAN, TIN, GST etc.) supported by

documentary evidence.

7) The Tenderer should be ISO 20000 certified (Accreditation for IT Service Management).

(Copy of certificate and the latest copy of renewal of the certification to be enclosed). The

tenderer should preferably possess the ISO 27000 series certificate relating to

Information Security.

8) The Tenderer should have the capabilities to handle AMC & FMS for all brands and

makes of computer systems and peripherals. The tenderer should be able to provide

AMC for all hardware items and support for Operating Systems / Systems Software listed

in Annex - I. It may please be noted that the list of items in Annex I is indicative. The number of computer systems and peripherals may undergo a change subject to the same being added / deleted from the Inventory of the RBI at the time of the

commencement and also during the period of the contract.

9) The Tenderer should preferably have appropriate support relationship (channel partner,

service partner, etc.) with OEMs, of the items mentioned in Annex – I, so as to ensure

that priority support level from OEM will be available to tenderer for problem resolution.

Documentary evidence supporting the continuity of the association will be required to be

submitted.


25 | P a g e

10) The tenderer should have adequate number of technically qualified engineers posted at

Kolkata with at least MCSA and CCNA certification for dealing with issues relating to

Networking, Windows server (2003 and above) Operating systems, Antivirus software,

Microsoft Office 2013, Lotus Notes, Adobe Studio and Windows desktop operating

systems (Windows 10 and above) among others. The tenderer should be presently

maintaining site/s in Kolkata where support is provided to the above mentioned software.

Documentary evidence along with the list of technically qualified engineers with requisite

certification supporting the requirements will be required to be provided.

11) The tenderer should have a Service / Repair Centre at Kolkata with adequate technical

staff and equipment for repair work so as to ensure at least 99.5% uptime for servers,

99% uptime for PCs and 98% uptime for peripherals. The RBI reserves the right to inspect

the Repair Centre and satisfy itself about the quality and reliability of service that can be

rendered by the tenderer before opening the concerned tenderer’s Part-II Bid.

12) The tenderer should provide the bio-data and information as per Annex IV of 07

technically qualified engineers proposed / likely to be posted as resident engineers at the

RBI’s location. The tenderer should ensure that all the seven engineers posted at the

location of the RBI should have the minimum qualifications and service requirements as

indicated, viz., 02 of the 07 resident engineers should be a Graduate Engineer in

Computer Science or Electronics with at least 03 years’ experience in providing AMC &

FMS service, 01 must have minimum 03 years’ experience / specialization for repairing of

printers / scanners, and the other 04 should be Diploma Engineers in Networking /

Computer Science / electronics with at least 01 year experience in providing FMS & AMC

service. The RBI reserves rights to demand replacement of engineers posted in case the

competency and skills are not found at desired level.

13) The tenderer must convey its acceptance of all terms & conditions and provide indemnity

certificate as per Annexure VI.

14) The tenderer shall deposit an Earnest Money Deposit of Rs.64,000/- in the form of

Demand Draft drawn on a scheduled bank favoring “Reserve Bank of India, Kolkata”


26 | P a g e

payable at Kolkata or through NEFT by 13:00 HRS on 22.09.2020. The EMD amount of

unsuccessful tenderers will be returned thereafter to all the Vendors except the successful

tenderer after award of the work.

15) As a security for due fulfillment of the terms and conditions and obligations of the

service contract, the successful tenderer shall furnish a Performance Bank Guarantee of 10% of the value of AMC & FMS, which should be issued from a scheduled Bank, valid for sixty days beyond the period of AMC. The Bank Guarantee will be renewed

for a further period upon renewal of the contract for the work, by the Bank. The EMD

furnished by the successful tenderer at the time of submission of the tenders will be

returned on submission of the Bank Guarantee towards security as stated above. Interest

will not be paid on the EMD. Bids submitted without EMD will be rejected.

16) The tenderer shall submit Bankers’ Certificate from a Scheduled Commercial Bank as per given format in Annex VIII.

Note:-

1. The tenderer must provide documentary evidences in the respect of all the above

mentioned eligibility criteria.

2. All the supporting documents should be duly stamped and sign by authorized signatory.

B: Financial Terms & Conditions:

1. The Price Bid should be submitted / uploaded in the format given in Annex VII. Only one bid

should be submitted in respect of all the items indicated in the list. Price Bid should not contain

any conditions from the bidder.

2. The scope of coverage of the AMC & FMS will be for the computer hardware, software and

peripherals for all the items listed in Annex – I of the Tender Notice. Technical support for

software listed in Annex – I must also be provided. In case more machines are brought under

the scope of the AMC & FMS, the maintenance will be carried out by the vendor with an

additional consideration on a pro-rata basis. In the event of reduction of machines, the


27 | P a g e

same shall be removed from the contract and the amount would be reduced on a pro rata basis. The AMC & FMS will not be awarded in parts. The rate quoted should also cover the

maintenance of operating system, software, installation, configuration of application/ packages

(connection of computer to projector for presentation), etc. The tenderer has to provide Level 1 support for the IT inventory under warranty which inter-alia includes providing all support

services other than parts replacement, logging of calls, follow up with OEMs etc. The tenderer

should factor in the cost of Level 1 support within the AMC & FMS value.

3. All the prices quoted shall be in Indian Rupees. The firm quote shall not be subject to any

price escalation subsequently. The prices quoted should be inclusive of charges for

comprehensive on-site maintenance, and include cost of 07 resident engineers, labour,

service, corrective maintenance, preventive maintenance, supply of parts/ components to

replace the defective parts and all applicable Central/ State Government levies, taxes and

duties. Where there is a discrepancy between the amounts in figure and in words, the amount

in words shall govern. Where there is a discrepancy between the unit rate and the item total

resulting from multiplying the unit rate by quantity, the unit rate will govern.

4. The Payment towards Annual Maintenance Contract (AMC) & Facility Management Service

(FMS) for Computer Hardware, Software and Peripherals at Reserve Bank of India, Kolkata

shall be made on quarterly basis (after the end of the quarter) and on receipt of the bill along

with satisfactory report from various departments of RBI, Kolkata. If the vendor fails to perform

the work as specified in the Contract, the RBI, at its discretion, will encash the Performance

Bank Guarantee if any, indicated in the tender and terminate the contract without assigning

any reason with a notice of three (03) months and any further reference to the Vendor. RBI’s

decision in this regard will be final and binding on the vendor and the vendor will not have any

claim in this regard whatsoever it may be.

The quarterly bills, along with necessary documents showing that monthly payment to the

personnel are made in adherence to applicable minimum wages as notified by Central/State

Government (Whichever is higher) and in compliance with instructions pertaining to EPF,

ESIC, Gratuity, etc. will be submitted by the vendor. The successful vendor will be solely


28 | P a g e

responsible for adherence of all respective labour laws as applicable (including minimum

wages) and the RBI will not be responsible for the same.

C. General Terms and Conditions:

Scope of Work

1. The Bank has a heterogeneous (make/model) set of Computers, Laptops, Printers, and

Scanners as listed in Annex- I. These computers and peripherals will be covered under the

comprehensive AMC contract under which, preventive maintenance, corrective maintenance,

replacement of parts, shifting of components, surface cleaning of machines will have to be

carried out. The AMC contract shall also cover Level 1 support for maintaining the Computer

Hardware which are under warranty of the OEMs. This shall include smooth & seamless

services to the users by spot problem detection, escalation of the service call to the

concerned vendor/OEM and coordination with them for resolution of problem if any, without

breaching the warranty terms and conditions. Further, the AMC contract shall cover

comprehensive annual maintenance of laptops & computers deployed at RBI’s Office

Premises at Main Office Building, Zonal Training Centre, Additional Office Building and at all

RBI Staff Quarters in Kolkata.

2. To replace old & defective parts with new & genuine parts: In case where parts are

unserviceable and such parts of the equipment need replacement, the Vendor shall replace

such parts with new ones promptly at no extra cost to the RBI. The tenderer should agree that

all the components of the equipment’s shall be covered under the AMC contract and hence fall

under the replaceable category only.

3. Shifting of Computer Hardware: To undertake shifting and reinstallation of equipment/s

covered under AMC, if required. Shifting of IT Equipment will be done at no extra cost.

a) Within RBI Premises: The vendor should arrange for shifting of Computer

Hardware within the office, if required, or within the Departments/Buildings in the

RBI’s Premises as per requirement and direction of DIT Officials of the RBI.

b) From RBI to Vendor’s Place & vice-versa: The vendor should arrange for shifting


29 | P a g e

of component from the RBI to the Vendor’s place and vice-versa for

repairs/replacement etc. The vendor should maintain the record of such type of

asset movement.

c) From RBI to other location: The vendor should provide necessary support for

shifting and setting up the IT Hardware/Peripherals in any of the premises viz. at

Main Office Building & Annex Building at 13 & 15 N S Road Kolkata-700001,

Zonal Training Centre at 8,Council House Street Kolkata 700001, National

Clearing Cell at 6, Royd Street, Kolkata – 700 016 and at RBI Staff / Senior

Officers Quarters located at Salt lake, Dover Lane, Ultadanga, Dum Dum & New

Road, Alipore in Kolkata or any other location of RBI’s interest/activity within the

jurisdiction of this office of RBI. In such cases, transport arrangement will be

made by the RBI. In case, such activity is envisaged beyond the municipal limits

of Kolkata, necessary Boarding & Lodging arrangement for the support engineer

will be made by the RBI.

4. The tenderer shall install/ reinstall and configure the Operating System and/ or any other specific system software/ package as the case may be, at no extra cost to the RBI, whenever the need arises.

5. The RBI has automatic patch update system for Windows operating system. The vendor

shall be responsible for monitoring of security and other patches on operating systems which

should be done immediately upon their release by the Server after taking due permission of

the RBI’s officials.

6. The RBI has centralized anti-virus update system. However, the vendor shall be

responsible for checking/ensuring update of anti-virus files on all servers and PCs covered

under the AMC. The anti-virus packages will be provided by the RBI.

7. The vendor shall, upon direction of concerned officials, configure Outlook/ install application

software/ make configuration changes in the equipment covered under AMC, at no extra cost.

8. Necessary technical assistance and advice be extended by the vendor to resolve problems


30 | P a g e

that may be encountered with regard to hardware, operating system, system software and any

problem accessing various software applications on the computer systems, etc.

9. The vendor shall ensure that malfunctioning of hardware, accessories, operating systems,

systems software (if any) is rectified within 24 hours of lodging the complaint by the RBI,

failing which the vendor shall provide, at its own cost, requisite hardware/software to ensure

business continuity. The Complaint may be lodged by the RBI by any or all of the method viz.

E-mail, Telephone, letter and fax.

10. All repair/replacement and servicing of equipment will have to be carried out at RBI’s

locations as specified. If the fault is serious in nature and requires the support of Repair

Centre, thereby necessitating shifting of the equipment, the vendor shall arrange shifting/

transportation, installation, re-installation, loading of software packages (both the system and

application software, if any) at no extra cost to the RBI.

11. The vendor shall provide comprehensive maintenance services covering both preventive

as well as corrective maintenance, for all assets covered under AMC. Under corrective

maintenance the vendor shall rectify any defect, fault and failure in the equipment and shall

repair, replace any worn out, defective part of the equipment, at no extra cost to the RBI. All the components of the equipment shall be covered under the AMC contract and hence, will fall under the replaceable category only. For printers, where parts are unserviceable and parts such as plastic parts, printer knobs, paper feed, printer interface cord, power cord etc., need replacement; the Vendor shall replace such parts (other than the FUSER ASSEMBLY, RIBBON, PRINTER CARTRIDGE & THE TONER CARTRIDGE, Printer Head) at no extra cost to the BANK. Only those parts such as FUSER ASSEMBLY, RIBBON, FLOPPIES/TAPES, STATIONERY, PRINTER CARTRIDGES & TONER CARTRIDGES will be replaced, if required, at an additional cost to the RBI at actuals on submission of proper bills by the vendor. All other components of the equipment’s shall be replaced by the

Vendor at no extra cost to the RBI. In case of replacement of any of the parts or whole of the

system, the vendor will be required to provide replacement with the same brand/model. If the

vendor is not able to maintain any equipment due to non-availability of components/parts, the


31 | P a g e

vendor shall upgrade the component(s)/part(s) at its own cost and responsibility in order to

make the equipment/s operational; or else, the vendor shall provide alternate/substitute

system/s of same or higher compatible configuration at its cost and responsibility till the above

components are repaired or replaced by the vendor.

12. The vendor shall ensure and certify that the repair and maintenance services/products

sold do not violate or infringe upon any patent, copyright, trade secret or other property right of

any other person or other entity. The vendor shall indemnify the RBI from any claim or

demand, action or proceeding, directly or indirectly resulting from or arising out of any breach

or alleged breach.

13. Deployment of Resident Engineers : The Vendor shall arrange to deploy seven

experienced, qualified & skilled technical staff. The REs shall report to the Information

Technology Cell of RBI Kolkata on all working days during office hours. The vendor will

maintain the equipment in good working condition. Vendor will carry out preventive

maintenance at least four times during the contract period from October 01, 2020 to

September 30, 2021 and further period from October 01, 2021 to March 2023. The Seven

Engineers will be deputed on-site for full working day on all working days of the RBI during the

contract period. However, the RBI may require the services of the REs beyond working hours

and on non-working days at no extra cost to the RBI. The RBI will have the right to call the

resident engineers in case of urgent need on other days also apart from scheduled visit. The

RBI will also have the right for interchangeability of Resident Engineers deployed.

The Vendor shall correct any faults and failure in the equipment and shall repair and replace

worn-out or defective parts of the equipment’s during normal working hours of the RBI. In case

where unserviceable parts of the equipment’s need replacement the Vendor shall replace

such part at no extra cost to RBI with brand new parts. Vendor shall ensure that the full

configuration of the equipment is available to the RBI in proper working condition for 99% of

the time in every month. Vendor shall provide repair and maintenance service in response to

notices given (including oral/telephone) by RESERVE BANK OF INDIA. Vendor shall ensure

that faults and failure intimated by the RBI as above is set right within 24 hours of being

informed. The resident engineer has to maintain (MANUALLY OR THROUGH AN


32 | P a g e

APPLICATION) the following:

i. Inventory register - details of all hardware and software at the RBI under

maintenance and under manufacturer’s warranty.

ii. Call register – to log all calls received from the users.

iii. Vendor register – details of all third party vendor and details of calls logged with

these vendors.

14. Resource Profile: The list of engineers on rolls of the vendor with qualification,

experience and address and identity details should be given as per Annex IV.

The tenderer should ensure that the Seven (07) engineers posted at the locations of RBI

should have the minimum qualifications and service requirements as indicated. The tenderer

should ensure that all the seven engineers posted at the location of the RBI should have the

minimum qualifications and service requirements as indicated, viz., 02 of the 07 resident

engineers should be a Graduate Engineer in Computer Science or Electronics with at least 03

years’ experience in providing AMC & FMS service, 01 must have minimum 03 years’

experience / specialization for repairing of printers / scanners, and the other 04 should be

Diploma Engineers in Networking / Computer Science / electronics with at least 01 year

experience in providing FMS & AMC service. The qualifications/experience as specified

should be maintained at all times, viz., during alternate arrangements or replacements in the

event of absence/ engineer leaving employment of Vendor etc. All the Residential Engineers

should have good communication skills, positive attitude and technical understanding.

a) The normal working hours for Residential Engineers will be as stated below:

Working Days Timing Location

Weekdays and

Saturdays

(except 2nd & 4th)

9.30 a.m to 05.30 p.m / till

closing of Banking & Issue

Department (whichever is later)

Main Office Building (MOP), 15, Netaji

Subhas Road, Kolkata – 700 001

(One Co-ordinator /Team Leader + 5

Residential Engineer to be posted here)

Weekdays and 9.30 a.m to 5.30 p.m / till closing Reserve Bank of India, Zonal Training


33 | P a g e

Saturdays

of Classes & RBI Museum

(whichever is later)

Centre, 8 Council House Street,

Kolkata-700001 including RBI Museum

(One Residential Engineer to be posted

at this location on regular basis)

However, under special circumstances such as Annual Closing of books of accounts/

unavoidable circumstances (i.e. major breakdown of system) of the RBI etc. the working

hours shall vary as per the given situation. Further, no additional cost for the same will be

borne by the RBI.

b) The vendor should not rotate/change their resident engineers frequently and deploy for a minimum period of 1 year. In case of unavoidable circumstances, the

vendor should inform the RBI in writing well in advance about the change of engineer.

c) The vendor will provide mobile phones and laptops to the Resident Engineers.

d) The travelling expenses of engineers will be borne by the vendor.

e) The RBI shall have the right to reject Resident Engineers at any point in time with a

minimum notice period of two weeks, within which the vendor should arrange for a new

incumbent in consultation with DIT, RBI Kolkata.

f) The personnel deployed to render services shall be appropriately skilled, trained and

preferably should possess certification such as CCNA, MCSE or any other certificates

proving the skill sets, for delivery of the services mentioned in this document.

g) Resident Engineers should be dedicated personnel should be responsible for handling

problems, should be qualified enough to do first level diagnosis and troubleshooting the

problems relating to Hardware, Peripherals, Active Network equipment such as

Switches, Modems and Routers. They should also be qualified enough to do first level

diagnosis and troubleshooting problems relating to standard software such OS, Internet

Explorer, Microsoft Office, Lotus Notes or Microsoft Exchange, Anti-virus, etc. They

should also be capable of troubleshooting problems encountered by the end users in


34 | P a g e

Customer applications. They should have training and experience of managing and

troubleshooting the problems under environments like Windows NT / 95 / 98/ 2000 / XP

and above / Windows 2000 server and above, LAN / WAN, Oracle Applications, PCs

and associated peripherals, backup / restoration using various tools, etc. They should

have a minimum of three years’ experience in providing onsite technical support.

h) The qualified service personnel of the vendor are required to carry their company

provided photo identity card as provided by the vendor in person during their term in the

RBI. The tenderer, upon acceptance of the offer for AMC & FMS is required to provide

certified introductory letters with photographs for the service personnel to the Bank.

i) The team leader should be responsible for the decisions that need to be taken on time-

to-time basis, should be responsible for organizing, planning, directing & execution of

assigned task.

j) The team leader among the service personnel shall coordinate and follow up the overall

activities for the location and should have experience and proven expertise in managing

similar capacity and should have a minimum of three years’ experience with minimum

one year as a team head.

k) The Resident Engineers at Bank’s location/s shall be governed by the codes and ethics

of the work place and shall be subjected to verification by the Security Personnel,

Police or such agencies deployed for the purpose. Vendor has the responsibility of

arranging/submitting Police Verification Report of the resident engineer.

l) The Vendor will provide insurance cover to its Engineers deployed in the RBI. The

engineer or their legal heirs shall not claim any insurance/job benefit from the RBI in

case engineers suffer any loss or damage to their life or person or property while

working in the RBI premises.

m) The RBI is having its own Information Security Policy which the Vendor and/or its

representative will have to follow strictly failing which the RBI may take appropriate

action as deems fit including blacklisting / legal proceedings.


35 | P a g e

Others:

15. A health card shall be strictly maintained for all equipment covered under AMC. The

vendor shall record therein each incident of equipment malfunction, date/ time of

commencement of downtime and successful completion of the repair/maintenance work,

nature of repair work performed on the equipment together with a description of the

malfunction and the cause thereof. Details of preventive maintenance activity shall also be

recorded. The vendor shall carry out periodically cleaning by vacuum cleaner of all machines

including machines which are under warranty at least once in a quarter. The record of the

same needs to be submitted to the RBI.

16. The vendor shall ensure 99% & 98% uptime for PC & peripherals and 99.5% for servers

respectively covered under the AMC & FMS. If during any quarter, the vendor does not

maintain the uptime of the equipment/s, proportionate maintenance charges shall be deducted from the amount to be paid to the vendor in the beginning of the next quarter.

17. The vendor will manage the call management system and ensure that all minor/major

service calls are logged and ticket generated. The vendor must provide a Daily Call Analysis

Report to IT Cell, RBI, Kolkata.

18. The ‘Downtime’ in respect of the equipment shall be calculated as under:-

a) ‘Uptime’ of the hardware and system software = (Coverage Hours minus Down

Time) / Coverage Hours X 100 for the maintenance year.

b) Coverage Hours = Uptime commitment per day X No. of committed days per year.

c) Uptime Commitment per day = Hardware and System Software Maintenance Support

Time per day.

d) Down Time will be counted from the time of reporting the maintenance call by the

Bank to the vendor till the resolution of the problem/operationalization of the hardware and

system software.


36 | P a g e

e) No of committed days per year=the number of working days of the Bank during the

year.

f) In case the down time exceeds the permissible limit as defined above, necessary

standby equipment needs to be provided by the vendor to the bank at no extra cost.

19. If preventive maintenance schedule of equipment is not adhered to, a penalty per day of

Rs. 200/- for IT peripherals, Rs. 500/- for each PC/ Laptops/Notebooks and Rs.2000/- for

servers per day may be imposed on the vendor at the discretion of the Bank and the same

shall be deducted from the dues of AMC & FMS subject to a cap per complaint of Rs. 1500/-

for PCs & peripherals, Rs. 2000/- Laptops/Notebooks and Rs. 5000/- for servers. Further, the

RBI reserves the right to get such defective IT asset repaired from third party vendor and the

amount spent for such repair would be deducted from AMC & FMS charges. Completion of

preventive maintenance schedule will entail updating of anti- virus patches, Operating

System patches and carrying out of diagnostics tests.

20. Necessary technical assistance and advice shall be extended by the vendor to resolve

problems that may be encountered with regard to hardware, operating system, system

software and any problems accessing the various application software on the computer

systems, etc. covered under AMC & FMS. The vendor will have to directly coordinate with

the System Administrator at the Central Office/ Regional Office/ Data Center of the RBI,

IDRBT or with the vendor of the application, to resolve any issues related to smooth

functioning of internal packages of the RBI. The vendor has to follow up the Internet Service

Provider in case of any disruption in services till the services are resumed. The vendor will

also have to coordinate and assist in resolving issues with the technical team of other

vendors such as Network, Firewall, MPLS, or Application.

21. The vendor shall not sub-contract the FMS & AMC to any organization, person, firm or its

franchisee. If, at any time, it comes to the notice of the RBI that such sub- contracting has

been done, the RBI at its discretion may terminate the contract without referring the matter

further to the vendor. The Bank will be at liberty to realize all the expenses it had to incur in


37 | P a g e

this connection, either by adjusting from the payments due to the Vendor or through other

means.

22. The vendor shall ensure that all materials as well as information which may come into its

possession or knowledge in connection with the contract to be entered into or the

performance thereof, whether confidential and proprietary data or not, whose disclosure to or

use by third parties may cause damage or loss to the RBI, shall at all times be held in

strictest confidence. The vendor shall not make use of the same other than for discharging its

obligation as per FMS & AMC and to release it only to those employees who require it for

discharging the obligation arising out of the FMS & AMC and not to any other party. The

vendor shall confirm that appropriate action shall be taken as regards its employees to

ensure that the obligation of non-use and non- disclosure of confidential information are fully

satisfied. The Vendor and the Engineers shall adhere to the IS Policy guidelines of the Bank.

23. The RBI reserves the right to claim damages from the vendor to the extent of loss

suffered by it on account of any omission or commission by the vendor. The damage could

be to the equipment/property either covered or not covered under FMS & AMC.

24. The selected bidder will be required to sign an FMS & AMC agreement and the

applicable stamp duty will be borne by the vendor. The FMS & AMC agreement will have to

be signed within the date indicated by the RBI.

25. The RBI shall have the right to inspect Vendor's site to assess infrastructure before

awarding the Comprehensive FMS & AMC and it may reject the vendor in the event of

dissatisfaction with Vendor's infrastructure or otherwise.

26. The Bank reserves the rights to terminate the agreement at any time, if the vendor fails to

carry out any of its obligations/ duties in terms of the agreement, after giving a notice of 90

days.

27. In case for any reason, the vendor wants to terminate the agreement, a notice in this

regard needs to be given 3 months prior to the actual termination.


38 | P a g e

28. The FMS & AMC provider shall pay all the taxes, duties and levies, if any, required to be

paid to the relevant authorities as per law. The consideration indicated in the foregoing

paragraphs shall be inclusive of all the prevalent taxes payable by the FMS & AMC

provider. The Bank would be at liberty to make the necessary tax deduction at source, as

required by law.

29. Among the tenders received, the qualified vendor will be decided on the basis of the Total

Cost for all items to the RBI (Exclusive of GST).

30. The rate quoted should exclude all taxes. However, all applicable taxes should be

mentioned separately.

31. Award of Contract:

I. The RBI will award the contract to the successful evaluated bidder on fulfillment of

all the terms and conditions of this tender.

II. The RBI will communicate its decision to award the contract through a “Work Order”.

III. The successful bidder will be required to execute an agreement within a period of 10 days from the date of issue of the Work Order.

IV. The successful bidder shall be required to furnish a Performance Bank Guarantee within 10 days of receipt of “Work Order”. The amount of Bank Guarantee @10% of the contract value will have to be furnished.

V. The Bank Guarantee shall remain valid a period of Sixty days beyond the date of completion of all contractual obligations.

VI. In case the contract period is extended further, the validity of Bank guarantee shall also be extended by the successful bidder accordingly.

32. The RBI shall not consider any request in change of rates of FMS & AMC due to any reason whatsoever, during currency period of the contract.

33. This tender is not transferable and under no circumstance the successful bidder shall be allowed to sub-contract with any other person/party.

34. In case the successful bidder is not able to accept the contract after it is awarded or if it is


39 | P a g e

not able to do the work after accepting the contract, such firm will be liable to pay the damages to the RBI including the cost which the RBI will have to incur for getting such work done. The above act of backing out would automatically debar the Vendor from any further dealing with the RBI and the security money would also be forfeited.

35. The RBI shall release quarterly payments towards the maintenance charges after the expiry of each quarter on receiving the quarterly bills from the vendor along with necessary documents showing that monthly payment to the personnel are made by the vendor in adherence to applicable minimum wages as notified by the Central/ state Government (whichever is higher) and in compliance with instructions pertaining to EPF, ESIC, Gratuity, etc. and after obtaining certificate of satisfactory performance from the user departments of the Bank.

36. If, for any reason, the RBI is obliged by virtue of the provisions of the Workmen’s

Compensation Act, 1923, or any statutory modification or re-enactment thereof to pay

compensation to any personnel employed by the Tenderer in execution of the works, the

RBI shall be entitled to recover from the Tenderer the amount of compensation so paid

and without prejudice to the rights of the RBI under the said Act. The RBI shall be at

liberty to recover such amount or any part thereof by deducting it from the security deposit

or from any sum due to the Bank by the Tenderer under the Contract to be entered into

otherwise. The RBI shall not be bound to contest any claim made against it under the said

Act, except on the written request of the vendor and upon his giving the Bank full security

to the satisfaction of the RBI for all costs for which the RBI might become liable in

consequence of contesting such claim.

37. Except under cases or circumstances beyond the control of the RBI, the payment will be

made within fifteen days and not later than thirty days of production of bills along with necessary documents by the vendor. Payments will be made through electronic mode.

The successful tenderer should furnish mandate for NEFT. The RBI will deduct applicable

tax at source and issue quarterly certificate in this regard.

38. Annual increment on the rates decided based on the indexation formula as given below will be applicable subject to providing satisfactory service year on year basis and renewal of the contract for a further period. The formula to be used for such indexation will be as follows:


40 | P a g e

A = B { 15 + 85 x (CPIc/CPIp) }x1/100 Where,

A = The hardware maintenance amount for the current year. B = The hardware maintenance amount for the previous year.

CPIc = Consumer Price Index for urban non-manual employees for all India for the month to be specified in tender document, generally based on index 6 months prior to the commencement date of contract for the current year.

CPIp = Consumer Price Index for urban non-manual employees for all India for the month to be specified in tender document, generally based on index 6 months prior to the commencement date of contract for the previous year.

39. In the event of addition of more machines under the scope of the FMS / AMC, the maintenance will be carried out by the vendor for which the vendor may be eligible for consideration on a pro rata basis. In the event of weeding out of older machines in the office, the same shall be removed from the contract and the rates shall be reduced accordingly on a pro rata basis.

40. Upon being selected as the successful tenderer, and being awarded the contract of FMS / AMC, the tenderer shall reply to all queries / complaints that may be raised by the Bank from time to time. Evasive attitude by the tenderer would subject the contract being terminated without notice / non-renewal of further contracts with the tenderer.

41. The RBI does not bind itself to accept the lowest tender and reserves the right to

reject any or all the tenders received without assigning any reason whatsoever. Tenders

incomplete tenders in any respect or not fulfilling the prescribed conditions are liable to be

rejected. Canvassing in any form by the tenderer will result in rejection of their tenders.

The tenderer whose tender is not accepted shall not be entitled to claim any costs, charges,

damages and expenses of and incidental to or incurred by him or in connection with damages

and expenses of and incidental to or incurred by him through or in connection with his

submission of tenders, even though the RBI may elect to modify/withdraw the tender.

42. Penalty:

a. Penalty @ Rs.200/- per day for non-rectification of complaint within 24 hours will be deducted in the subsequent quarterly payment.


41 | P a g e

b. Absence of engineers at work will attract a proportional deduction from the charges in the subsequent quarterly payment if alternate arrangements are not made.

c. Non-adherence of at least 60% of any scheduled engineer visit in a month will attract a further penalty of Rs.1000/- which will be deducted from subsequent quarterly payment.

43. Labour/Wages – Compliance with various statutes:

a) The Vendor shall ensure compliance to all the obligations arising under the Contract Labour

(Regulations & Abolition) Act, 1970, Payment of Wages Act, 1936, Minimum Wages Act,1948

as applicable in Central Government / West Bengal (Whichever is higher), the Workmen’s

Compensation Act 1923, Employees State Insurance Act 1948, Industrial Disputes Act 1947,

Payment of Bonus Act, 1965, The Employees’ Provident Funds and Miscellaneous Provisions

Act 1952 and other applicable labour laws of Central and State Government prevailing in the

country for the aforesaid work. The vendor will have to ensure the compliance with payment of

minimum wages as notifies by the Central Government/State Government (whichever is

higher) from time to time. The Bank shall not be held responsible for acts, commissions or

omissions of the Vendor and shall in no way be made liable to the personnel engaged by the

Vendor. The RBI will be absolved from any obligations under the various Central Government

/ State Government statutes regarding contract labour / minimum wages and the Vendor shall

keep the RBI indemnified against all actions that may be initiated against the RBI by the

statutory authorities for failure/delay/non-payment of wages/other benefits (as stipulated by

central and state Government), by the Vendor to the Engineers deputed by it to the RBI. In the

event of any liability arising on account of any breach or non-compliance of statutory

requirements by the Vendor, the Bank shall have the right to reimburse itself by way of

adjustment from the Vendor’s pending bills or otherwise recover it through available legal

means, to the extent of the loss suffered by it as a consequence of the same.

b) The Vendor will maintain necessary books, logs, registers, verification, returns, receipts,

computerized database, etc. mandatory as per the law and as per the Government rules and

make the same available for inspection/verification to the concerned Government

Officer/Labour Enforcement Officer/Regional Provident Fund Commissioner, as and when


42 | P a g e

required. A copy of all such compliances, statements and payments made to the statutory

authorities, etc., including registration number shall be provided to the RBI authorities for

verification and record as and when so demanded. The vendor shall indemnify and keep

indemnified the RBI against losses and claims, damages or compensation of breach of any

provisions of applicable statute in force. The Vendor solely shall be responsible for liabilities, if

any, in this regard and shall indemnify the RBI against all claims made against the RBI. and

regarding contract labour / minimum wages and the Vendor shall keep RBI indemnified

against all actions that may be initiated against the RBI by the statutory authorities for

failure/delay/non-payment of wages/other benefits (as stipulated by central and state

Government), by the Vendor to the Engineers deputed by it to the Bank.

c) The Vendor shall indemnify and keep indemnified the Bank against all losses and claims,

damages or compensation for breach of any provisions of the Payment of Wages Act, 1936,

Minimum Wages Act, 1948, Contract Labour (Regulation and Abolition) Act, 1970 or any other

labour law/statute in force in this regard. The Vendor solely shall be responsible for liabilities, if

any, in this regard. The Vendor shall indemnify Bank against all claims and will maintain

necessary books, logs, registers, verification, returns, receipts, computerized database, etc.

mandatory as per the law and as per the Government rules and make the same available for

inspection/verification to the concerned Government Officer/Labour Enforcement

Officer/Regional Provident Fund Commissioner, as and when required. A copy of all such

compliances, statements and payments made to the statutory authorities, etc., including

registration number shall be provided to the Bank authorities for verification and record as and

when so demanded.

d) The Bank reserves the right to verify compliance in this regard and Vendor should be able

to produce evidence of having paid required minimum wages at any point in time through

direct credit to bank accounts. Also, Bank may require evidence of having the resident

engineers on pay roll of the company as a regular employment.

e) The Tenderer shall ensure compliance to all the obligations arising the Contract Labour

(Regulations & Abolition) Act, 1970, Minimum Wages Act, Workmen’s Compensation Act,


43 | P a g e

1923 and other labour laws prevailing in the country. In the event of any liability arising on

account of any breach or non-compliance of statutory requirements by the contractor, the

Bank would have the right to reimburse itself by way of adjustment from the Tenderers

pending bills or otherwise recover it through available legal means, to the extent of the loss

suffered by it as a consequence of the same.

44. Force majeure: a) If at any time during the continuance of this agreement, the performance in whole or part, is

delayed by reason of any war, hostility, acts of public enemy, civil commotion, terrorist

activities, disturbed law and order situation sabotage, fires, floods, explosions, epidemics,

quarantine restrictions, natural calamities, strikes, lock-outs or acts of god (hereinafter referred

to as Event) provided notice of happening of any such event is given by either party to the

other within 21 days from the date of occurrence thereof, neither party shall by reason of such

event be entitled to terminate this agreement nor shall either party have any claim for

damages against the other in respect of such non- performance or delay in performance and

deliveries under the agreement. The agreement shall be resumed as soon as practicable after

the event has come to an end or ceased to exist; provided further that if the performance in

whole or part of an obligation under this agreement is prevented or delayed by reason of any

such event for a period exceeding 180 days, either party may exercise its option to terminate

the agreement.

b) During the continuance of any such event, each party shall make reasonable efforts to

avoid or remove the causes of such non-performance or delayed performance.

45. Arbitration: a) The Bank and the vendor shall make every effort to resolve amicably, by direct informal

negotiations, in case of any disagreement or dispute arising between them in connection

with the contract, its interpretation on the payment to be made there under the same or

anything in relation to or arising out of this contract. If after 30 days from the

commencement of such informal negotiation, Reserve Bank of India and the Vendor are

unable to resolve amicably a contract dispute, the parties shall make an effort to solve

the same through the appointment of an arbitrator by mutual agreement. The


44 | P a g e

arbitration proceedings shall take place at Kolkata only. The provision of Arbitration

and Conciliation Act 1996 and the rules framed there under and in force shall be

applicable to such proceedings. The cost of Arbitration shall be borne by the respective

parties in equal proportions. During the pendency of the arbitration proceeding and

currency contract, neither party shall be entitled to suspend the work/service to which

the dispute relates on account of continuation of the arbitration procedure nor shall

payment to the successful bidder continue to be in terms of the contract.

b) Jurisdiction: All legal suits, actions or proceedings relating to or arising out of the agreement shall be

subject to jurisdiction of courts in Kolkata only.

46. Complying with the Information Security Policy of the Bank:

i) The Vendor agrees to comply with the guidelines of the Bank’s Information Security

Policy in letter and spirit while accessing information systems with high level of

access privilege.

ii) The Vendor assures that its staff and/or agents shall follow sound codes of practice

in handling information systems as per the Information Security sub policies of the

Bank. The staff posted should maintain confidentiality of the IS policy of the Bank

and not disclose the same in public.

47. CONFIDENTIALITY:

a) The Vendor must acknowledge that all materials and information which has or will come

into its possession or knowledge in connection with this AGREEMENT or performance hereof

whether consisting of confidential and proprietary data or not, whose disclosure to or use by

third parties may be damaging or cause loss to the Bank, will at all times be held by it in the

strictest confidence and it shall not make use thereof other than for the performance of its

obligations described in this AGREEMENT and to release it only to employees requiring such

information for the purpose of performing obligations described herein and not to any other

party. The VENDOR agrees to take appropriate action with respect to its employees to ensure

that the obligations of non – disclosure of confidential information under this AGREEMENT are


45 | P a g e

fully satisfied.

b) The Vendor should undertake that it and its personnel will at all times comply with all the

security regulations in effect from time to time at the Bank’s premises and externally for

materials of the Bank. The Vendor should further undertake to hold in strict confidence any

information, whether consisting of confidential and proprietary data or not which has or will

come into its possession in connection with this contract and that it shall not make use of such

information other than for fulfillment of its obligations under this contract.

48. Sexual Harassment of Women at Work Place (Prevention, Prohibition and Redressal) Act, 2013

a) The contractor / Agency shall be solely responsible for full compliance with the

provisions of “the Sexual Harassment of women at work place (Prevention, Prohibition

and Redressal) Act, 2013”. In case of any complaint of sexual harassment against its

employees within the premises of the Bank, the complaint will be filled before the

Internal Complaints Committee constituted by the Contractor / Agency and the

Contractor / Agency shall ensure appropriate action under the said Act in respect of the

complaints.

b) Any complaint of sexual harassment from any aggrieved employee of the contractor

against any employee of the Bank shall be taken cognizance of by the Regional

Complaints Committee constituted by the Bank.

c) The Contractor shall be responsible for any monetary compensation that may need to

be paid in case the incident involves the employees of the contractor, for instance any

monetary relief to Bank’s employee, if sexual violence by the employee of the

contractor is proved.

d) The contractor shall be responsible for educating its employees about prevention of

sexual harassment at work place and related issues.

e) The contractor shall provide a complete and updated list of its employees who are


46 | P a g e

deployed within the Bank’s premises.

49. Liquidated Damage:

The Vendor shall guarantee 99% & 98% uptime respectively for each PC and peripherals and

99.5% for servers under maintenance. Stock if necessary shall be kept on site. If during any

quarter, the Vendor does not maintain the required uptime of the equipment, the Bank without

prejudice to its other remedies under the contract, shall deduct from the contract price, as

liquidated damage, a sum equivalent to 0.5 percent of AMC charges of the item for each and

every calendar day of downtime. The amount of liquidated damage will be deducted from the

amount to be paid to the Vendor for that quarter subject to maximum 5% of agreement value.

Down time will be counted from the time of reporting the maintenance call by the Bank to the

company till the resolution of the problem (if the fault is not rectified within 2 hours of reporting

of compliant or necessary standby equipment is not provided by the company to the Bank at

no extra cost). Down time of 24 hours or less will be taken as one day for calculation of

liquidated damage. The RBI may also consider termination of the contract, if any of the terms

and conditions of the contract is not followed by the vendor.

50. Evaluation of bids:

a) The Techno Commercial Bids will be opened first and evaluated to determine

responsiveness and completeness to the pre-qualification and eligibility criteria. Any

clarification / rectification in case of deviations, in the Techno Commercial Bids at this

stage, will be called for in writing by fax/email. Failure to submit the same within the

specified time limit may result in rejection of the bid.

b) The Technical Committee formed for the evaluation of the bids/proposals will take into

account the following factors:

i) Completeness of Facility Management Service (FMS) & Annual Maintenance

Contract (AMC) proposal

ii) Financial Standing and Experience with similar projects


47 | P a g e

iii) Presence at Kolkata and nature of vendor’s support (direct/indirect) available at the

location.

iv) ISO 20000 and/or similar certifications for Quality assurance particularly for

Maintenance and Facility Management Service.

v) Strength and profile of technical staff and implementation plan

vi) The above-mentioned list is only an indicative one. RBI at its discretion may make

deletions in / additions to this list. The Bank may obtain reports on past performance

of the tenderer from his clients. The Bank may evaluate the said reports before

opening of the Part II of the tender. If any tenderer is not found to possess the

required eligibility for participating in the tendering process at any point of time

and/or his performance/ service reports received from his clients are found

unsatisfactory, the Bank reserves the right to reject his offer even after opening of

Part I of the tender. The Bank is not bound to assign any reason for doing so. After

the technical evaluation has been completed, the Price Bids of only technically

qualified vendors will then be opened for purpose of Commercial evaluation. All

such vendors shall be treated as empaneled vendors for the period of 2020-2021

and the Bank may, if required, seek their participation in any tender of similar work

issued during the period 2020-21. The award of contract will be made to the bidder

whose bid has been determined to be the lowest in Total Cost of all items to the

Bank (inclusive of all applicable taxes).

51. Taxes: The prices quoted shall be deemed to have included all taxes like custom duty,

excise duty, local levies, and works contract tax imposed by Central/State Government/Local

Bodies as applicable. If the Tenderers fails to include such taxes and duties in the tender, no

claim thereof will be entertained by the Bank afterwards. As per Indian laws, income tax will be deducted at source and a certificate for the same will be issued to the contractor.

52. Insurance: The successful tenderer shall take “all risk policy” for the contract value and

workmen compensation policy for the workers engaged in the work. The Insurance policy will

be valid / Co-terminus with the period of contract. The contractor shall indemnity the Bank for

any loss or damage that occurs to persons or building or third party while executing the work.

Third party liability on contractors all risk policy shall be minimum Rs.2.00 lakh per person for


48 | P a g e

any one accident or occurrence and Rs.5.00 lakh in respect of damage to property for any one

accident or occurrence.

Note: These policies shall be valid till the completion of the Scope of Work. If the contractor

does not provide these policies, the Bank reserves the right to take the above insurance

policies themselves and recover the cost thereof from the bill of the service provider.

53. While taking up the work, the tenderer shall ensure that least disturbances caused to the

employees of the Bank. The tenderer may please note that the availability of space of work will

depend upon different factors and may not be able to get all the areas at a stretch. The work

has to be carried out in different areas according to the availability of area.

54. Signing of Contract Agreement:

a) The eligibility conditions, scope of work, general terms & conditions to the tenderers,

hereinbefore referred to Conditions of Contract and Technical Specifications enclosed

with the tender documents, the subsequent correspondence exchanged between the

Bank and the tenderer and the work order placed shall be the basis of the final contract

to be entered into with the successful tenderer.

b) On receipt of intimation from the Bank of the acceptance of his/their tender, the

successful tenderer shall be bound to implement the Contract and within fourteen days

thereof, the successful tenderer shall sign an agreement in accordance with terms &

conditions in this tender documents. Notwithstanding the signing of the agreement, the

written acceptance by the Reserve Bank of India of a tender in itself will constitute a

binding agreement between the Reserve Bank of India and the person so tendering,

whether such contract is or is not subsequently executed.

c) The tenderer shall not assign the contract. He shall not subcontract any portion of the

contract except with the written consent of the Employer (RBI). In case of breach of

these conditions, the RBI may serve a notice in writing on the tenderer rescinding the

contract whereupon the security deposit shall stand forfeited to the Employer, without

prejudice to his other remedies against the vendor.

The hand holding process would start immediately after issue of the acceptance letter by the


49 | P a g e

Bank with the current service provider, although the payment for the contract would be made

from October 1, 2020 onwards.

The following DIT officials may be contacted for any clarification:

Shri Biplab Biswas,

Assistant Manager

[email protected]

Shri Amit Kumar Mandal,

Manager

[email protected]

Contact No.033-2231 6529,

033-22308331 Extn.6490

Contact No.033- 2231 6529,

033-22308331 Extn.6491

I/We hereby declare that I/we have read and understood the above instructions for guidance

of tenderers.

Place:

Signature of Tenderer

Date:

(with seal) Name and address of the Tenderer




50 | P a g e

Annex III

Company Profile:

Please ensure that your response clearly answers all the questions. If you use

additional schedules or documentation to support your response, make sure that they

are clearly cross-referenced to the relevant question.

A. BASIC INFORMATION OF COMPANY

Particulars Response

1) The registered name of the company 2) Name and Designation of the authorized official responding to this request

3) Contact telephone, fax number and E-mail address

4) Registration and other numbers 5) Registered Office (address) 6) Legal form of organization 7) Name and address of Parent company, if any

8) Brief description of the entity including date of incorporation, list of major business areas and divisions, list of products and services provided, key milestones in its development

9) A brief account of FMS & AMC (Regarding client’s certificate, for works carried out for Government/ Public Sector Companies, the certificate should be signed by the concerned Executive Engineer or an officer in an equivalent or higher rank along with adequate proof of payment received by the contractor. For works carried out for private companies, copy of TDS has to be submitted if any along with adequate proof of payment received by the contractor.)

10) List of FMS & AMC solution provided in similar Environment minimum value of each successfully completed similar works in last 5 years - One work of costing not less than 80% of the estimated cost - Two works of costing not less than 50% of the estimated cost - Three works of costing not less than 40% of the estimated cost


51 | P a g e

11) Financial: (in Crores) Turnover

a) Total b) Of Which from FMS & AMC

Profit a) Total b) Of Which from FMS & AMC

(Audited financial statement to be attached for the last 3 years)

12) Geographical spread in India: a) No. of Offices b) Locations

Of which in Kolkata i) for FMS/AMC ii) Software Support

13) The number of staff employed in each of these categories at Kolkata:

(a) Software development/support

(b) Engineering/hardware support

(c) Sales and other personnel

14) (i) Name and level of quality standards obtained by the Company

(enclose copy of certificate)

(ii) Is it for a Specific Division or for the Organization as a whole? Please specify.

(iii) Is it for the Division that may be Undertaking FMS & AMC?

Please specify.

15) Whether the vendor has a valid license issued under the Contract Labor Act, 1970?

If yes, please attach copy. If not, whether the vendor has been exempted and if so for what reason.

16) GST Registration Number with proof of return submission in the last three quarter.

17) Whether there is legal action being taken against vendor for any cause in any legal jurisdiction.

18) Please give escalation matrix for problem resolution. The matrix should include a senior officer at the Head Office of the company. Designation, phone no., fax no. and e-mail address of the officials mentioned in the escalation matrix.


52 | P a g e

B. Project Experience and Client Information:

C. Other Details:

Particulars Response

1) Project Organization structure Please describe in detail the strategy that the enterprise propose to adopt to ensure that the FMS&AMC is carried forward in non-disruptive manner and within the time frame

2) Assumptions, Risks & constraints as perceived

State clearly, the assumptions, risks & constraints as perceived by you

3) Infrastructure requirement from Reserve Bank

NOTE: Please provide other information of material and relevant nature, which you feel, has not been covered elsewhere.

Signature : Name : Designation : Date :

Particulars Response 1) Number and list of similar FMS/AMC of which:

Current projects completed in last 3 years

a. Banking/financial Institution

(no. & list)

b. Customer specific multi-user development projects

(no. & list)

2) For the above projects indicated, please furnish the following details for reference purposes:

a) Organization b) Contact person & Designation, c) Telephone number, fax, email.


53 | P a g e

Annex IV

Details of Resident FMS & AMC Engineers proposed to be deputed at RBI Kolkata

SN Name of Educational One Govt. No. of Documentary Remarks, engineer/ qualification Identification years of Evidences if any service Document service submitted for

personnel (PAN/Aadhar With the with Card/Passport/ Vendors

residential Ration Card) address

and mobile number

(a) (b) (c) 1 (a)

(b)

(c)

2 (a)

(b)

(c)

3 (a)

(b)

(c)

* Documentary evidences must be enclosed in support of (a), (b) and (c).


54 | P a g e

Annex-V List of FMS &AMC performed by the Vendor during the last five years (Copy of work orders to be enclosed)

S. N. Name of Client Period Nature of Contact, Contract Completion Whether Any other & Location work Official amount period the work relevant involved in details and scheduled was left informatio

n the complete / Actual incomplete including contract address of or contract reason, if e.g. AMC, client was any, for installation terminated of servers, from either PCs etc, side. If System yes, give Integration full details

1

2

3


55 | P a g e

Annex-V(A)

Client’s certificate regarding performance of FMS &AMC service provider

1. Name & address of the Client (Ph No & Email ID)

2. Details of AMC & FMS support provided by M/s a) Name of work with brief particulars b) Agreement No. and date c) Agreement Amount d) Date of commencement of FMS & AMC e) Stipulated uptime of Hardware, Software & Peripherals f) Recorded uptime of Hardware, Software Peripherals g) Details of penalty levied for not maintaining stipulated uptime, if any h) Name and address of the authority under whom AMC executed i) Whether the service provider employed qualified Engineer/Coordinator AMC period?

3. Quality of work (indicate grading) Outstanding / Very Good /Good/ Satisfactory / Poor

4. i) Did the vendor go for arbitration? ii) If yes, total amount of claim

iii) Total amount awarded 5. Comments on the capabilities of the service provider. a) Technical proficiency b) Financial soundness c) Mobilization of adequate Technical support d) Mobilization of manpower e) General behavior

Indicate category (Outstanding/Very Good/Good/Satisfactory/Poor)

• Regarding client’s certificate, for works carried out for Government/ Public Sector Companies, the certificate should be signed by the concerned Executive Engineer or an officer in an equivalent or higher rank along with adequate proof of payment received by the contractor. For works carried out for private companies, copy of TDS has to be submitted if any along with adequate proof of payment received by the contractor.


56 | P a g e

Signature : Name : Designation : Date :


57 | P a g e

Annex–VI Undertaking/ Certificate of Indemnity

(To be submitted on the letterhead of the Company)

The Regional Director Reserve Bank of India Kolkata 15, Netaji Subhash Road Kolkata - 700001

Dear Sir,

Annual Maintenance Contract for Computer Hardware, Software and Peripherals of the Reserve Bank of India, Kolkata

In response to your captioned tender notice dated , we hereby certify having fulfilled all the eligibility criteria stipulated in it and

1. We accept all the terms and conditions for submitting quotation as mentioned in the said tender.

2. We hereby certify that no terms and conditions have been stipulated by us in the

Commercial Bid.

3. We warrant that the repair and maintenance service to be provided by us will not violate or

infringe upon any patent, copyright, trade secret or other property right of any other person or

other entity. We agree that we shall indemnify the Bank from any claim or demand, action or

proceeding, directly or indirectly resulting from or arising out of any breach or alleged breach of

this warranty.

4. We shall adhere to IS Policy guidelines of the Bank.

5. We shall abide by the requirements of the Sexual Harassment of Women (Prohibition,

Prevention & Redressal) act 2013.

6. We shall ensure compliance to all the obligations arising under the Contract Labour

(Regulations & Abolition) Act 1970, Minimum Wages Act as per the Central / State

Government, Workmen’s Compensation Act, 1923, PF/ESI Act and other labour laws

prevailing in the country.

Yours faithfully,

Signature Name: Designation: Place:


58 | P a g e

Annex-VIII

FORMAT FOR BANKERS' CERTIFICATE FROM A SCHEDULED BANK Name and Address of the Bank

Date:

This is to certify that to the best of our knowledge and information M/s/Shri........................................having the under noted address, is a customer of our bank for last …….years with satisfactory track records and can be treated as good for any engagement / AMC up to a limit of Rs...............(Rupees ............. ).

The details of account maintained by him/her/them are: Name of the Account Holder: Address as per bank records: Account Type: Account Number: Bank Name: Branch Address: MICR Code: IFSC Code:

This certificate is issued without any guarantee or responsibility on the bank or any of its officers.

(Signature) Name: Designation: Official Seal:

Note: Bankers' certificates should be on letter head of the bank, sealed in cover addressed to enlistment authority.

In case of partnership firm, certificate to include names of all partners as recorded with the Bank.


60 | P a g e

Annex - IX

General Acceptance of Terms & Conditions for Maintenance of Computer Hardware/Software and peripherals at RBI Kolkata

SN Item Details

01 Name and address of the company/firm

02 No. of years the company has been in business of AMC of computer hardware/software and peripherals.

03 No. of engineers/technical staff on the rolls of the company/ firm

04 No. of engineers/technical staff maintained at the company/ firms local office and their educational qualification.

05 Can the company/ firm shift adequate No. of Engineers / maintenance staff from its Head office/ other branches to local office in case of need.

06 Whether the company/firm specifically fulfils the eligibility criteria given at ‘A’ as mentioned in Annex II

07 Deviation to the terms and conditions as above, if any, may be specifically indicated here in details.

08 Whether the company/ firm accepts all the terms and conditions and scope of works as indicated in the document

Signature

(Name of the Company/Firm)


61 | P a g e

Annex - X

NEFT Details

Name : RBI Kolkata

Account Number : 186003001

IFSC Code : RBIS0KLPA01 (5th and 10th place digit is zero)


61 | P a g e

Annex - XI Compliance matrix Eligibility Criteria Please Note: Documentary evidence in each of the following points must be attached.

Sr No

Terms and Conditions Compliance (Yes/No)

Deviations, if any

1. The Vendor should be a limited Company or registered partnership firm, or a Limited Liability Partnership governed by Limited Liability Partnership Act 2008 and should be engaged in the business of Solutions for AMC & FMS of IT Assets.

2. The Vendor should have a minimum turnover of Rs 25 crore with net profit during each of the year 2017-18 (Audited), 2018-19 (Audited) and audited (or unaudited) or certified statement of accounts for 2019-2020. Copies of Balance Sheet duly certified by CA to be enclosed.

3. The tenderer must have minimum 5 years’ experience of successfully undertaking similar works (AMC & FMS of computer hardware and peripherals) in last 5 years ending August 31, 2020 and The tenderer should have satisfactory provided such services under LAN environment during past 5 (five) financial year from the date of opening of tender –

a) At least 1 (one) work costing not less than 80% of the estimated cost, or

b) At least 2 (two) work costing not less than 50% of the estimated cost

c) At least 3 (three) work costing not less than 40% of the estimated cost

The details should be furnished in the Annex – V with the copy of Work orders. The details should be furnished in the Annex – V with the copy of Work orders.

4. The vendor should have provided AMC & FMS of IT Assets to at least one Financial Institution/Banks/Government sector/PSUs during the last 02 years. The details should be given in the Annex – V with a copy of Work orders.

5. The firm should have applicable tax registrations (PAN, TIN, GST etc.) supported by documentary evidence.

6. The Vendor should have an office and Service Centre in Kolkata. Details to be indicated in Annex XII

7. The Vendor should have adequate technical staff in Kolkata with expertise (as provided in the terms & conditions). Certifications for dealing in AMC & FMS of IT Assets. Details to be indicated in Annex IV

8. The vendor should have Service Centre at Kolkata equipped with adequate technical staff and equipment for repair work so as ensure at least 99% uptime. Details of Service Centers should be indicated in Annex – XII


61 | P a g e

9. Whether, the Vendor has been banned / delisted by any Government/ Regulatory Authority/Financial Institution/ etc. in last 03 years.

10. Whether, the Vendor has any Insolvency case pending against it.

Signature

(Name of the Company/Firm)


Page | 63

Annex – XII

Details of the Service Centers in Kolkata

Sr. No

List of Service centers in

Kolkata

Since when

Service center is

operational

No of engineers at Service

Center

Skill Sets of the

engineers

Experience of the

Engineers

Remarks


Page | 63

Annex-VII COMMERCIAL/PRICE BID (Part -II) to be filled online in the format available on MSTC portal Facility Management Service & Annual Maintenance Contract for Computer Hardware and Peripherals at RBI, Kolkata. Name of the company/ Firm: Address:

(in Rupees) SN Items Description Qty.

Under FMS (warranty)

Unit Rate

Total Amount

(A)

Qty. Under AMC

Unit Rate

Total Amount

(B)

Total (A+B)

1. PCs Acer - 03 DELL 127 176 HCL - 36 HP 99 431 Lenovo - 06 WIPRO - 02 Total 226 654 2. AIO Apple - 01 DELL 7440 - 10 Lenovo M71Z - 16 Lenovo 1386 - 02 Dell Optiplex 7440 CT 31 - Total 31 29 3. Printers LIPI MT 661 - 01 HP LJ P3005 DN - 06 HP LJ P2015 DN - 06 Canon MB 5170 MEP Colour 05 - HP MB 5170 (CANON) 04 - Brother MFPL 2701 D 01 EPSON LX 300 - 02 HP 1606 DN - 16 HP Colour LJ CP 2025 N - 01 HP Colour LJ 3525 dn - 01


Page | 63

HP LJ 400 Colour M451dn - 01 HP LJ 600 M602 - 01 HP LJ P3015dn - 10 HP LJ Pro 1536 DNF - 11

SN Items Description Qty. Under FMS (warranty)

Unit Rate

Total Amount

(A)

Qty. Under AMC

Unit Rate

Total Amount

(B)

Total (A+B)

HP LJ PRO P1606dn - 02 HP LaserJet Pro M401D dne - 09 HP Pro 400 01 HP Laserjet M403dn 41 25 HP Laserjet M602DN - 04 HP Laserjet P3010 - 01 HP Laserjet P3015DN - 21 HP LaserjetPro M403dne - 24 HP LaserJet Pro MFP

m226dw 08

18

Samsung ML 1640 12 HP Laserjet Pro MFP

M227fdw -

14

HP M226DW - 03 HP MFPM 226 - 02 HP MFPM 227 - 01 HP P2015 - 01 HP P2015 DN - 05 HP P3005 DN - 03 HP OfficeJet pro 8500 A - 05 HP Pro 8600 01 HP M 1136 MFP - 01 HP OfficeJet pro 8600 A - 02 HP OfficeJet pro 8600 N911d - 02 HP OfficeJet pro 8610 - 01 HP Officejet 8720 - 04 HP Officejet Pro 276dw - 09 HP Officejet Pro 8620e - 01 HP Officejet Pro 8720 04 -


Page | 63

HP Officejet Pro 8720 A10 - 05 HP Officejet Pro 9020 A10 01 - - Laserjet 2420 01 Laserjet P2015 dn - 11 HP Laserjet P3005dn - 06 HP LJ P 2015DN - 02 HP LJ 1320 - 01


Unit Rate

Total Amount

(A)

Qty. Under AMC

Unit Rate

Total Amount

(B)

Total (A+B)

Printers HP LJ1606 - 01 HP LJ1536 - 02 HP LJ P3005 - 02 HP M403DN - 04 HP M1136 - 03 HP M3015 DN - 01 HP P1606 DN - 02 HP P3015 - 01 HP M1005 - 01 HP M1005MEP - 01 HP Photosmart C4688 - 01 HP M1522 - 01 Canon Pixma E470 AIO 06 - Canon MF249dw MFP Mono 15 - Canon MF735CX AIO Colour 01 - HP P1606DN - 02 HP OJ 8620 - 01 HP OJPRO276D 01 HP 8600 03 HP 8620 03 HP 8720 02 HP 3015 02 HP 3005 02 HP 1320 01 HP 276DW 01 HP LJ 2015 02


Page | 63

HP LJ 3015 02 HP LJ2015D 01 HP OJ8500A+ 01 Total 85 299 4. I PAD Apple I-Pad 02 - Mac book Air 01 - Total 03 - 5. Scanner CANON DRF120 05 27 HP 7000 S3 06 - HP 7000 S2 - 01 HP 7000 - 05 HP Scanjet 7000 - 04 HP Scanjet 8270 - 04 Panini VX100P2SFAGP4UV 05 Total 16 41 6. Laptop DELL LATITUDE 3470 - 20 DELL Latitude 5290 06 - Dell Latitude E7250 - 01 Dell Vostro 3350 - 01 HP Probook 430 - 01 HP Probook 430 G2 - 01 HP Elite X2 1012 G1 - 01 HP Probook 440 G1 - 05 HP Probook 440 G2 - 02 HP Probook 440 G3 - 22 HP Probook 4440 01 - LEAPTOP D 39 - 02


Unit Rate

Total Amount

(A)

Qty. Under AMC

Unit Rate

Total Amount

(B)

Total (A+B)

Laptop Latitude E3450 - 04 Latitude E5250 - 01 Lenovo 01 - Lenovo 81A80090IN 02 - MSI GS65-9SE 01 -


Page | 63

Microsoft Surface Pro 4 04 - Dell Latitude 7490 02 - Probook 4440S - 03 Satellite Pro A 120 - 01 Dell 29 01 Thinkpad R60 - 01 VOSTRO 3300 - 05 VOSTRO 3350 - 05 Vostro 1310 - 01 XB 138AV - 01

XB 140AV - 05 XB138AV IDS4330 - 07 HP Elite Book 820 G3 - 01 HP - 01 HP Elite Book 01 - Kindle E-Book Reader 01 - Lenovo 81HqV130 01

HP Elite X2 1012 G1 - 01 Total 49 94

Total Amount (Rs.): (excluding GST)

Total Amount (Word) – Rupees ………………………………………………………………………………………………………………………………..


Page | 63

Annex-XIII

Proforma of Bank Guarantee for Security Deposit (To be submitted on Non-judicial stamp paper of appropriate value purchased in the name of the issuing bank) No. _____________ Date ___________ To: The Regional Director DIT Cell Reserve Bank of India Patna-800001 Dear Sir/Madam, In consideration of your agreeing to accept the security deposit of INR ____ (INR ___ only) furnishable to you by Messrs ________ (hereinafter referred to as “the Vendor”) in terms of their contract with you for “Annual Maintenance Contract (AMC) & Facility Management Service (FMS) for Computer Hardware, Software and Peripherals at Reserve Bank of India, Patna” as per their Tender dated ____ and your Special Conditions of Contract and other tender documents relating thereto subject to the conditions and alterations mutually agreed upon the set forth or referred to in your Contract dated _____ in the form of guarantee from us in the manner hereinafter contained, we ____ (Name of the Bank) do hereby covenant and agree with you as follows : 1. We undertake to indemnify you and keep you indemnified from time to time to the extent of INR ___ INR(_____ only) against any loss or damage caused to or suffered by or that may be caused to or suffered by you by reason of any breach or breaches on the part of the Vendor of any of the terms and conditions contained in the said Contract and in the event of the Vendor making any default or default in carrying out any of the work under the said Contract or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof, we shall forthwith on demand pay to you such sum or sums not exceeding in total the said sum of INR _____ ( INR_______ only) as may be claimed by you as your losses and/or damages, costs, charges or expenses by reason of such default on the part of the Vendor.


Page | 63

2. Notwithstanding anything to the contrary, your decision as to whether the Vendor has made any such default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under this Guarantee but will pay the same forthwith on your demand without any protest or demur. 3. This guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period of the said Contract and after the vendor had discharged all his obligations under the said Contract and produced a certificate of due completion of the work under the said contract and submitted a “No Demand Certificate”, provided always that this guarantee shall in no event remain in force after the day of ________ without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of six months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date. 4. Should it be necessary to extend this guarantee on account of any reason whatsoever, we undertake to extend the period of this Guarantee on your request till such time as may be required by you. Your decision in this respect shall be final and binding on us. 5. You will have the fullest liberty without effecting this guarantee from time to time to vary any of the terms and conditions of the said contract or extend the time of performance of the Vendor or to postpone for any time or from time to time any of your rights or powers against the Vendor and either to enforce or forbear to enforce any of the terms and conditions of the said Contract and we shall not be released from our liability under this guarantee by the exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the Vendor or any other forbearance, act or omission on your part or any indulgence by you to the Vendor or by any variation or modification of the said contract or any other act, matter or things whatsoever, which under the law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of INR ________ (INR _______ only) as aforesaid. 6. This guarantee shall not in any way be affected by your taking or varying or giving up any securities from the Vendor or any other person, firm or Vendor on its behalf or by the winding up, dissolution, insolvency or death as the case may be, of the Vendor. 7. In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the Vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of surety-ship and other rights, if any, which are in any way inconsistent with any of the provisions of this guarantee. 8. Subject to the maximum limit of our liability as aforesaid, this guarantee will cover all your claim or claims against the Vendor from time to time arising out of or in relation to the said contract and in respect of which your claim in writing is lodged on us before expiry of six months from the date of expiry of this guarantee. 9. Any notice by way of demand or otherwise hereunder may be sent by special courier, telex, fax or registered post to our local address as aforesaid and if sent by post, it shall be deemed to have been given when the same has been posted.


Page | 63

10. This guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees heretofore given to you by us (whether jointly with others or alone) and now existing uncancelled and that this guarantee is not intended to and shall not revoke or limit such guarantee or guarantees. 11. This guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will ensure to the benefit of and be available to and enforceable by the absorbing or amalgamated Vendor or concern. 12. Any forbearance, act or omission on the part of the Bank in enforcing any of the conditions of the said tender or showing of any indulgence by the Bank to the Tenderer shall not discharge the Surety in any way and the obligations of the Surety under this guarantee shall be discharged only on the intimation thereof being given to the Surety by the Bank. 13. This guarantee is irrevocable during the period of its currency and shall not be revoked without your previous consent in writing. 14. We further agree and undertake to pay you without demur the amount demanded by you in writing notwithstanding any difference or dispute or controversy that may exist or arise between you and vendor or any other person. 15. Notwithstanding anything contained herein above our liability under this guarantee is restricted to INR _____ (INR _______only). Unless a written claim is lodged on us for payment under this guarantee within six months from the date of expiry, including extensions if any, of this guarantee all your rights under the guarantee shall be forfeited and we shall be deemed to have been released and discharged from all liabilities thereunder, irrespective of whether or not the original guarantee is returned to us. 16. We have power to issue this guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Guarantee under the Power of Attorney granted to him by the Bank. SIGNED AND DELIVERED (For & on behalf of the above-named Bank)

For & on behalf of (Banker’s Name & Seal)

BRANCH MANAGER (Banker’s Seal)

Address _______________

RESERVE BANK OF INDIA INFORMATION TECHNOLOGY CELL … · Reserve Bank of India, Information...

Documents

Transcript of RESERVE BANK OF INDIA INFORMATION TECHNOLOGY CELL … · Reserve Bank of India, Information...