Reservation

Aliño, Juan Miguel M. 3H4

What is a Reservation?

• Advance request for available space and services at sometime in the future

• A reservation, is in fact, the result of a request from a client, or someone authorized to ask in behalf of the client, that a specific travel product to be set aside, or reserved, for the intended user

3 Steps When Scheduling & Making a Reservation

• 1st - consult the appropriate manuals in order to plan the client’s journey

• 2nd - contact the reservations offices of the carriers or other suppliers involved. (Quality control). We verify availability, cost, and condition

• 3rd - as you verify, you can also reserve the services that your clients require

Automated &Non-automated

Manual / Non- Automated

• The traditional way of placing reservation before the advent of e-commerce and the Internet

• Involves direct contact with supplier’s staff by mobile or regular phone

Manual / Non- Automated

• Time consuming process• Prone to error• Information is difficult to transmit

within the carrier system and to other carriers

Manual / Non- Automated

• Sector/Leg Required. Sectors being traveled, that is point of origin to point of destination

• Date of Travel• Flight Number/Class• Passenger(s) Name and how many

passengers (adults/children – with corresponding ages) or seats are being reserved)

• WAITLISTED?• UNAVAILABLE?

Manual / Non- Automated

• Passenger(s) Names and Number• Inclusive Dates – “early arrival” and

“late departure”• Rooms Breakdown• Arrival / Departure Information• Meals Required• Special Function/Activities (if any)• Form of Payment

Manual / Non- Automated

• Introduced by the use of email correspondence and involve writing to the email address of the supplier and receiving a reply from a department or individual

Electronic Reservation

• Internet - Expedia

Electronic Reservation

Automated

• means that the System or the agency is linked to some sort of specially designed computer

• Are made through a global distribution system wherein the supplier is a member

• Provides availability of service first

Automated

Computer Reservation Systems

• A computer reservations system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel

• Global distribution systems (GDS) - major CRS operations that book and sell tickets for multiple airlines

Airline Reservation System

• Part of the so-called Passenger Service Systems (PSS), which are applications supporting the direct contact with the passenger

Amadeus

• Computer reservations system or global distribution system, owned by the Amadeus IT Group with headquarters in Madrid, Spain

• Train travel, cruises, car rental, ferry reservations, and hotel rooms

Sabre

• A computer reservations system/global distribution system (GDS)

• Airlines, railways, hotels, travel agents and other travel companies

Galileo

• A computer reservations system owned by Travelport

• As of 2002, it had a 26.4% share of worldwide CRS airline bookings

• In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms

KIU

• A computer reservations system CRS and global distribution system GDS

• Used by airlines, travel agencies and hosted airlines GSAs worldwide

FIN… BON VOYAGE!