THE 360° LEADER: DEVELOPING YOUR INFLUENCE FROM ANYWHERE IN THE ORGANIZATION

RESENSI BUKUoleh

FADZLIATON ZAINUDINfadzliaton@moe.gov.my

About the bookTitle The 360° Leader: Developing Your

Influence From Anywhere in the Organization

Author John C. Maxwell

Publisher Thomas Nelson Inc.

Place of Publication Nashville, Tennessee

Date of Publication 2005, 2011

No. of Pages ix, 356p.

Illustration ill.

Measurement 22 cm

Subject 1. Leadership2. Organization3. Executive ability

ISBN No. 978-1-4002-0359-8

Price USD $16.99 / RM 39.90

Dewey Decimal Classification

658.4092

About the author• John Calvin Maxwell (born 1947), known

as America’s expert on leadership, speaks in person to hundreds of thousands of people each year. He has communicated his leadership principles to Fortune 500 companies, the United States Military Academy at West point, and sports organization such as the NCAA, the NBA, and the NFL. • Maxwell is the founder of Injoy Stewardship Services, as well as

several other organizations dedicated to helping people reach their leadership potential. He dedicates much of his time to training leaders worldwide through EQUIP, a nonprofit organization. The New York Times best-selling author has written more than forty books, including Winning with People, Thinking for a Change, and the two million-sellers, Developing the Leader within You and The 21 Irrefutable Laws of Leadership.

Section I: The Myths of Leading from the Middle of an Organization

Section II: The Challenge 360° Leaders Face

Section IV: The Principles 360° Leaders Practice to Lead Across

Section V: The Principles 360° Leaders Practice to Lead Down

Section VI: The Value of 360° Leaders

Overview of the book

Section III: The Principles 360° Leaders Practice to Lead Up

Special Section: Create an Environment that Unleashes 360° Leaders

You have to learn to LEAD , LEAD and LEAD

YOUR BOSS’S PEERS

THE 360°

LEADER

YOUR BOSS

YOUR BOSS’S PEERS

YOUR PEERSYOUR PEERS

YOUR PEERS’ SUBORDINATES

YOUR PEERS’ SUBORDINATES

YOUR SUBORDINATES

SECTION I

THE MYTHS OF LEADING FROM THE MIDDLE OF AN ORGANIZATION

#1Position

I can’t lead if I’m not at the

top

#2 Destination

When I get to

the top, then I’ll learn to

lead

#3 Influence

If I were on top, then

people would follow

me

Myths

Myths

#4Inexperienc

e

When I get to

the top, I’ll be in

control

#5 Freedom

When I get to

the top, I’ll

no longer

be limited

#6Potential

I can’t reach my

potential if I’m not the

top leader

#7 All-or-

Nothing

If I can’t get to

the top,

then I won’t try to lead

SECTION II

THE CHALLENGES 360° LEADERS FACE

Tension: The pressure of being caught in the middle• Learn to lead despite the

restrictions others have placed on you.

Frustation:Following an ineffective leader• Your job isn’t to fix the leader; it’s

to add value. If the leader won’t change, then change your attitude or your work address.

s

Multi-Hat:One head… many hats• Know what hat to put on and

then enjoy the challenge.

Ego:You are often hidden in the middle• Remember that consistently

good leadership does get noticed.

s

Fulfillment:Leaders like the front more than the middle• Leadership is more disposition

than position – influence others from wherever you are.

Vision:Championing the vision is more difficult when you didn’t create it• The more you invest in the vision,

the more it becomes your own.

s

Influence:Leading others beyond your position is not easy• Think influence, not position.

s

SECTION III

THE PRINCIPLES 360° LEADERS PRACTICE TO LEAD

“Follow me, I’m right behind you.”

LEAD PRINCIPLES #1 Lead yourself exceptionally well

What a leader must self-

manage

Time

Emotions

Energy

Personal life

Priorities

LEAD PRINCIPLES #2 Lighten your leader’s load

How?

• Do your own job well first• When you find a problem, provide a

solution• Tell leaders what they NEED to

hear, not what they WANT to hear• Go the second mile• Stand up for your leader whenever

you can• Stand in for your leader whenever

you can• Ask your leader how you can lift the

load

LEAD PRINCIPLES #3 Be willing to do what others won’t

Wh

at

does

it

mean

?

• Take the tough jobs• Pay their dues• Work in obscurity• Succeed with difficult people• Put themselves on the line• Admit fault but never make

excuses• Do more than expected• The first to step up and help• Perform tasks that are “not

their job”• Take responsibility for their

responsibilities

LEAD PRINCIPLES #4 Do more than manage - LEAD

Leaders

• Think longer term• See within the larger

context• Push boundaries• Put the emphasis on

intangibles• Learn to rely on intuition• Invest power in others• See themselves as

agents of change

LEAD PRINCIPLES #5 Invest in relational chemistry

How to get started?• Listen to your leader’s

heartbeat• Know your leader’s

priorities• Catch your leader’s

enthusiasm• Support your leader’s

vision• Connect with your

leader’s interests• Understand your leader’s

personality• Earn your leader’s trust• Learn to work with your

leader’s weaknesses• Respect your leader’s

family

LEAD PRINCIPLES #6 Be prepared every time you take your leader’s

time

Guidelines• Invest 10X• Don’t make your boss think

for you• Bring something to the table• When asked to speak, don’t

wing it• Learn to speak your boss’s

language• Get to the bottom line• Give a return on your

leader’s investment

LEAD PRINCIPLES #7 Know when to push and when to back off

• Do I know something my boss doesn’t but needs to?

• Is time running out?• Are my responsibilities at risk?• Can I help my boss win?

When should I

push forward

?• Am I promoting my own personal

agenda?• Have I already made my point?• Must everyone but me take the

risk?• Does the atmosphere say “No”?• Is the timing right only for me?• Does my request exceed our

relationship?

When should I

back off?

LEAD PRINCIPLES #8 Become a go-to player

Pressure is on

Resources are few

Momentum is low

Load is heavy

Leader is absent

Go-to players produce when…

LEAD PRINCIPLES #9 Be better tomorrow than you are today

Learn your craft today

Talk your craft today

Practise your craft today

SECTION IV

THE PRINCIPLES 360° LEADERS PRACTICE TO LEAD

“Follow me, I’ll walk with you.”

LEAD PRINCIPLES #1 Understand, practise and complete the

leadership loop

Caring

Learning

Appreciating

Contributing

Verbalizing

Leading

Succeeding

Take interest in people

Get to know people

Respect people

Add value to people

Affirm people

Influence people

Win the people

LEAD PRINCIPLES #2 Put completing fellow leaders ahead of

competing with them

1

• Acknowledge your natural desire to compete

2• Embrace healthy competition

3• Put competition in its proper place

4• Know where to draw the line

How to balance competing and completing

LEAD PRINCIPLES #3 Be a friend

How to be a friend• Listen!• Find common ground not

related to work• Be available beyond

business hours• Have a sense of humour• Tell the truth when others

don’t

LEAD PRINCIPLES #4 Avoid office politics

People who rely on production

• Depend on how they grow

• Focus on what they do• Become better than

they appear• Provide substance• Do what’s necessary• Work to control their

own destiny• Grow into the next

level• Base decisions on

principles

People who rely on politics

• Depend on who they know

• Focus on what they say

• Appear better than they are

• Take shortcuts• Do what’s popular• Let others control their

destiny• Hope to be given the

next level• Base decisions on

opinions

LEAD PRINCIPLES #4 Avoid office politics

Avoid gossip

Stay away from petty arguments

Stand up for what’s right, not just what’s popular

Look at all sides of the issue

Don’t protect your turf

Say what you mean, and mean what you say

LEAD PRINCIPLES #5 Expand your circles of acquaintances

Expand beyond your personal prejudices

Expand beyond your strengths

Expand beyond your expertise

Expand beyond your inner circle

LEAD PRINCIPLES #6 Let the best idea win

What leads to

the best

ideas?

• Listen to all ideas• Never settle for just one

idea• Look in unusual places

for ideas• Don’t let personality

overshadow purposes• Protect creative people

and their ideas• Don’t take rejection

personally

LEAD PRINCIPLES #7 Don’t pretend you are perfect

Admit your faults

Ask for advice

Worry less

about what

others think

Be open

to learning from others

Put away pride and

pretense

SECTION V

THE PRINCIPLES 360° LEADERS PRACTICE TO LEAD

“Follow me, I’ll add value to you.”

LEAD PRINCIPLES #1 Walk slowly to the halls

Slow down

Express that you care

Create a healthy balance of personal and professional interestPay attention when people start avoiding you

Tend to the people, and they will tend to the business

LEAD PRINCIPLES #2 See everyone as a “10”

See them as who they can become

Let them “borrow” your belief in them

Catch them doing something right

Believe the best – give others the benefit of the doubt

Realize that “10” has many definitions

Give them the “10” treatment

LEAD PRINCIPLES #3 Develop each team member as a person

See development

as a long time process

Discover each

person’s dreams and

desires

Lead everyone differently

Use organizational goal for individual

development

LEAD PRINCIPLES #3 Develop each team member as a person

Help them know

themselves

Be ready to have a hard conversation

Celebrate the right

wins

Prepare them for

leadership

LEAD PRINCIPLES #4 Place people in their strength zones

Discover their true strengths

Give them the right job

Identify the skills they’ll need and provide world-class training

LEAD PRINCIPLES #5 Model the behaviour you desire

Your

Behaviour

Attitude

Values

Investment

Character

Work ethics

Growth

detemines

Culture

Atmosphere

Decisions

Return

Trust

Potential

Productivity

LEAD PRINCIPLES #6 Transfer the vision

ClarityConnection of past, present

& futurePurpose

Goals A challenge Stories

Passion

LEAD PRINCIPLES #7 Reward for results

Give praise publicly and privately

Give more than just praise

Don’t reward everyone the same

Give perks beyond pay

Promote when possible

Remember that you get what you pay for

SECTION VI

THE VALUE OF 360° LEADERS

THE VALUE OF 360° LEADERS#1 A leadership team is more effective than just one

leader

Visionary leaders

Willing to hire

people better than

themselves

Wise leaders

Shape their

people into a team

Secure leaders

Empower their

teams

Experienced

leadersListen to

their teams

Productive leaders

Understand that 1

is too small a number

to achieve greatnes

s

THE VALUE OF 360° LEADERS#2 Leaders are needed at every level of the

organization

Without a Leader

Vision is lost

Decisions are delayed

Agendas are multiplied

Conflicts are extended

Morale is low

Production is reduced

Success is difficult

THE VALUE OF 360° LEADERS#3 Leading successfully at one level is the qualifier

for leading the next level

Leadership is a journey that

starts where you are, not where you want to be

Leadership skills are the same, but

the ‘league of play” changes

Great responsibilities come only after handling small

ones well

Leading at your current level creates your

resume for going to the next level

When you can lead volunteers well, you can lead almost

anyone

THE VALUE OF 360° LEADERS#4 Good leaders in the middle make better leaders

at the top

Every time you

add a good

leader, you get a

better team

Good leaders in the midle add value

to the leaders above them

Good leaders in

the middle release

top leaders to focus on

their priorities

Good leaders in

the middle

motivate leaders above

them to continue growing

Good leaders in

the middle

give the organizati

on a future

THE VALUE OF 360° LEADERS#5 360° leaders posses qualities every organization

needs

Adaptability• Quickly adjusts

to change

Discernment• Understands

the real issues

Perspective • Sees beyond

their own vantage point

Communication• Links to all

levels of the organization

THE VALUE OF 360° LEADERS#5 360° leaders posses qualities every organization

needs

Servanthood• Does whatever it takes

Resourcefulness• Find creative ways to make things happen

Endurance • Remains consistent in character and competence over the long haul

SPECIAL SECTION

CREATE AN ENVIRONMENT THAT UNLEASHES 360 ° LEADERS

If I’m the BOSS, I’ll adhere to THE LEADER’S DAILY DOZEN

1. Place a high value on people

2. Commit resources to develop people

3. Place a high value on leadership

4. Look for potential leaders

If I’m the BOSS, I’ll adhere to THE LEADER’S DAILY DOZEN

5. Know and respect your people

6. Provide your people with leadership experiences

7. Reward leadership initiative

8. Provide a safe environment where people ask questions, share ideas, and take risks

If I’m the BOSS, I’ll adhere to THE LEADER’S DAILY DOZEN

9. Grow with your people

10. Draw people with high potential into your inner circle

11. Commit yourself to developing a leadership team

12. Unleash your leaders to lead

Parting words

“A leader is best when the people barely know he exists.”

– Lao-Tzu

Hmm… What do I think about the book?

Simple language

Informative

Straight-forward

Friendly approach

I wish for more illustrations

My Conclusion

This book should be given…

Thank You