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A RESEARCH PROJECT REPORTENTITLED

ABSENTEEISM IN PUNJAB NATIONAL BANKSubmitted in Pursuant to the Fulfilment of the Requirements for Award of the Degree of

MASTER OF BUSINESS ADMINISTRATIONOf

UPTU, LUCKNOWProject Supervisor: Namita Gupta Lecturer Dept. of Business Administration Submitted By: Areeba Nisar Roll No. 0812070009 IV Semester

DEPARTMENT OF BUSINESS ADMINISTRATION

INSTITUTE OF TECHNOLOGY & MANAGEMENT GIDA, GORAKHPUR 2009-2010

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PREFACE

There is a famous saying The theory without practical is lame and practical without theory is blind. Absenteeism is a serious workplace problem and an expensive occurrence for both employers and employees seemingly unpredictable in nature. The term absenteeism refers to the failure to attend to work. It is one of the major problems faced by companies across the globe today. Unscheduled absenteeism badly hurts the progress of an organization resulting in loss of productivity, increased costs in hiring additional staff and low morale among the workers. It is high time that employers address this problem on a priority basis.

Employees can be absent for a variety of reasons including sickness, lethargic attitude, family emergencies, too much workload and stress, monotonous work or a general dissatisfaction with the job. A sales professional cites some other reasons like workplace politics, long commute, strained relationship with the immediate supervisor and lack of belongingness towards the organization as reasons for being absent from work. Whatever be the reason absenteeism is not at all a healthy practice and steps should be taken to manage it effectively.

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Innocent absenteeism refers to being absent for those reasons that are beyond the control of the employees like accidents or illnesses. Under such circumstances the employees should not be blamed for not turning up at work. Culpable absenteeism on the other hand is when employees absent themselves at a time when they are fully capable to attend office. This type of no shows should always be discouraged for it can become a burden to the organization in the long run.

Absenteeism is a vital issue that requires immediate attention by both employers and employees. Employees should enjoy the work they are doing and employers on their part should help them in whatever way they can to make their experience a pleasant one. After all satisfied and happy employees look forward to report to work regularly and absent themselves only for genuine reasons.

Thus this research project explores my abilities and strength to its fullest extent for the achievement of my personal goal.

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ACKNOWLEDGEMENT

I would like to express my appreciation and gratitude to various persons who have shared their valuable time and made this research project possible through their direct and indirect cooperation.

My heartful thanks to Mr. Wasi Ahmad Khan, General Manager-1 of Punjab National Bank, Gorakhpur, for giving information to carry on the project. I would like to acknowledge with great pleasure, my deep sense of gratitude to my supervisor Namita Gupta, Lecturer, Institute of Technology & Management, GIDA, Gorakhpur, for her supervision and valuable guidance. I am also grateful to Prof. S.N. Chaturvedi, Head, Dept. of Business Administration, Institute of Technology & Management, GIDA, Gorakhpur, for his constant encouragement and guidance. I am highly thankful to my parents for motivation and support throughout the period of my study in the institute.

Date:

AREEBA NISAR MBA (IV Sem.) ITM, GIDA

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From: - Prof. S.N. Chaturvedi Head, Dept. Business Administration

CERTIFICATEIt is hereby certified that Ms.Areeba Nisar, a student of MBA IV Semester, has completed the Research Project Report titled ABSENTEEISM IN PUNJAB NATIONAL BANK in pursuant to requirements for the award of the degree of MBA of UPTU Lucknow. To the best of my knowledge and belief it is her original work.

Date:

(Prof. S.N. Chaturvedi)

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CERTIFICATE

This is to certify that Ms.Areeba Nisar has completed the Research Project Report titled ABSENTEEISM IN PUNJAB NATIONAL BANK in the partial fulfilment of the requirements for the award of the degree of Master of Business Administration under my guidance. To the best of my knowledge and belief it is her original work.

Date:

Project Supervisor Namita Gupta Lecturer Dept. of Business

Administration

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DECLARATION

I hereby declare that this project report is based on the research work done by me. This is my original work and no part thereof has been submitted anywhere else for any other academic purpose.

Date: (AREEBA NISAR)

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TABLE OF CONTENTS

CONTENTS1. Preface 2. Acknowledgement 3. Certificate by H.O.D. 4. Certificate by Faculty 5. Declaration by Student

PAGE NO.i ii iii iv v

CHAPTER-1 1.1 Introduction 1.2 Objectives of the Study 1.3 Research Methodology 1.4 Limitations of the Study

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CHAPTER-2 COMPANY-PROFILE

7-178

2.1 Introduction of the Company

2.2 History of the company

2.3 Organizational Structure of the Company 2.4 Review of performance 2.5 Awards and Achievements CHAPTER-3 3.1 Concept of Credit Appraisal 3.2 Stages of Credit Appraisal 3.3 Process of Credit Appraisal 3.4 Credit Policy 3.5 Credit Delivery 3.6 Statutary Restrictions on loans and advances 3.7 Selective Credit Control 3.8 Credit Risk Management 3.9 Credit Risk Rating 3.10 Data Analysis & Interpretation 18-52

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CHAPTER-4 4.1 Findings 4.2 Conclusion 4.3 Suggestions & Recommendations

53-58

6. Bibliography 7. Annexure - Questionnaire

x-xi xii-xv

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1.1 INTRODUCTION1.2

OBJECTIVES OF THE STUDY

1.3 RESEARCH METHODOLOGY 1.4 LIMITATIONS OF STUDY

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1.1 INTRODUCTION

Absenteeism in Indian organization is not a new phenomenon. The Royal Commission on Labour observed that high absenteeism prevails among industrial labour mainly due to rural orientation. Absenteeism is one of the common factor, which affects the growth of the organization. When the absenteeism control programmes are introduced to the absentees continues to reduce the corporate profit severely. If the person employed is absent for few days then the management has to take severe action regarding this problem. So management has to go for recruitment of suitable employees. Substitute workers and such workers are to be well trained, because of this, management are to insure expenditure on it. Evaluation of absenteeism rate is a yardstick with which we can measure the employees job interest and their commitment to work. Apart from this, employees attitude about job can be known, since it affects productivity to a large extent.

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1.2 OBJECTIVES OF STUDYThe overall objectives of this project report are

To find out level of absenteeism among employees in the organization.

To identify the rate of absenteeism of employees.

To identify the various causes of absenteeism.

To suggest remedial measures to control absenteeism rate.

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1.3 RESEARCH METHODOLOGY

Research in a common parlance refers to search for knowledge. It is a careful investigation or inquiry especially through search for new facts in any branch of knowledge. Research methodology is a way to systematically solve the research problem. It may be understood as a science of studying how research is done scientifically.

Research Design:A research design is the arrangement of condition for collection of data and analysis of data in a manner that aims to combine relevance to the research purposes with economy in procedure. In this study descriptive research design has been used.

Sample Selection & Size:The population of absentees comprises of current year. The sample size of the study is 50 i.e. sample of 50 employees were used as a baseline of conducting research programme.

Data Collection & Statistical Tool:The sources of data for the purpose of study were both primary and secondary. Primary was collected through questionnaire. Questionnaire (enclosed in Annexure) mainly contain closed-ended questions. Great care was taken in preparation of questionnaire so

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that reliable data can be obtained. Secondary data was collected from the records of the department of the organization. Percentage method is used for analysis of data and bar graph is used to represent that data.

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1.4 LIMITATIONS OF THE STUDYThere are some limitations of the study ,which are as follows:-

Respondent were reluctant were suspicious in responding to the questions.

Accuracy is another problem as data from sample may not reveal the fact.

The respondents opinion can be biased.

There may be error due to the bias of the respondents.

They dont tell truth because of job insecurity.

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2.1 PROFILE OF THE COMPANY 2.2 HISTORY OF THE COMPANY 2.3ORGANIZATIONAL STRUCTURE 2.4REVIEW OF PERFORMANCE 2.5 AWARDS AND ACHIEVEMENTS

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PUNJAB NATIONAL BANK

2.1 INTRODUCTION:Punjab National Bank (PNB) was registered on May 19, 1894 under the Indian Companies Act with its office in Anarkali Bazaar Lahore. The Bank is the second largest government-owned commercial bank in India with about 4,904 branches across 764 cities. It serves over 37 million customers. The bank has been ranked 248th biggest bank in the world by Bankers Almanac, London. The bank's total assets for financial year 2007 were about US$60 billion. PNB has a banking subsidiary in the UK, as well as branches in Hong Kong, Dubai and Kabul, and representative offices in