Research IT Reading Group

Introduction to PCSSC

August 24, 2017

WHO IS PCSSC

� PCSSC – Production Control Shared Service Center� Provides UC-wide Core Competency for Workload

Automation, Batch Job Scheduling, and Managed File Transfer for UCB, UCSF, UCSC, UCOP and UCPath� Business applications in mainframe and distributed platforms

� Payroll, Financial Systems, HR, Benefits, Student Systems

� UC Multi-campus team formed as part of Operational Excellence

� Fully operational Oct, 2011 with team members from UCB, UCSF, UCOP

�PCSSC.BERKELEY.EDU2

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PCSSC ORGANIZATIONProduction Control Shared Service Center

Information Services and Technology

Production Control Shared Service

CenterLaurie Graham

Production Control Coordinators

Manager

7 Coordinators

4 Liaisons 2 Tool Administrators

WHO IS PCSSC� Coordinators

� Monitoring and management of campus production workloads� Level 1 support� Handle alerts

� Liaisons – Client Engagement� Collaborate with application developers to setup batch and MFT� Process Improvements, especially for manual workloads� Level 2 support

� Tools Administrators� Control-M and GoAnywhere� Strategic tool management and infrastructure support� Technical lead for job scheduler conversion projects to Control-M� Level 3 support for batch processing and MFT

� PCSSC Management along with Team� Provide the strategic vision as a multi-campus Change Agent � Service Management� Policies, Processes, Technologies

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WHAT PCSSC OFFERS� Services

� New application job scheduling automation� Job Scheduler conversions to Control-M� Secure Managed File Transfer� Unix CronTab schedule conversions to Control-M� Windows Scheduler conversions to Control-M

� Workload Automation Best Practices� Leveraging Industry Leading BMC Software’s Control-M suite for

Batch Job Scheduling� Management of file transfers with our MFT software

(GoAnywhere) which is scheduled thru Control-M� Monitoring of all batch, 24x7� First level problem management for all batch� Integration with xMatters for notification and escalation of

batch and MFT issues

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OVERVIEW OF CONTROL-M

� Control-M for Mainframe and Distributed Environments� Manages production scheduling across the enterprise

with a unified user interface – single point of control

� Coordinates workloads with dependencies across multiple operating systems and platforms

� Established criteria for enterprise workloads

� Enables adaption to real-time resource availability

� Historical reports for internal and external auditors, including cross-reference to failures with ServiceNow Incident tickets

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BMC Control-Mby platforms

Automate Any ApplicationwithBMC Control-MApplication Integrator bmc.com/hub

ERP• SAP• Oracle eBusiness Suite• PeopleSoft• Oracle Retail

Business Intelligence• SAP BusinessObjects• IBM Cognos• Oracle BusinessIntelligence

(OBIEE)

Data Integration / ETL• Informatica• IBM InfoSphere DataStage• MS-SQL Integration Services

(SSIS)• SAP BusinessWarehouse (BW)

OS Platform• Windows• Solaris• HP-UX• AIX• Red Hat• SUSE• CentOS• Ubuntu

•••••

z/OSiSeries/ OS400VMSUnisysTandem

Database

• Oracle • MySQL*• IBM DB2 / UDB • SAP HANA*• MS SQL-Server • MongoDB*• Sybase • Cassandra*• PostgreSQL

* Any JDBC Compatible

File Transfer• File Transfer Protocol (FTP)• Secured FTP (SFTP)• FTP Over SSL

Backup and Recovery• IBM Tivoli Storage Manager• Symantec NetBackup

Agentless scheduling• SSH• WMI

ServiceOrientedArchitecture

• WebServices(SOAP,RESTful)• Java/J2EE• Message Queues

BMC Software• BMC

TrueSightOperationsManagement

• BMC Atrium CMDB• BMC Atrium Orchestrator• BMCBladeLogic• BMC Remedy

Big Data / Hadoop

Distributions:• Hortonworks, Cloudera, MapR

IBM BigInsights, EMCGreenplum/Pivotal

Projects:• Spark, Oozie,

MapReduce, Pig,Hive,Tajo,HDFS, Sqoop,Streaming, DistCP

Virtualization & Cloud Computing

• VMware• Amazon Web Services (AWS)• BMC Cloud Lifecycle Management

BMC Control-Mby applications

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OVERVIEW OF GOANYWHERE

� Automates and secures mission-critical file transfers for the enterprise

� Provides centralized control and visibility for both scheduled and ad-hoc transfers

� Supports all standard protocols and encryption standards� SFTP, SCP, FTPS, FTP, OpenPGP, HTTPS, AS2, ZIP with

AES encryption� Provides strong encryption and detailed audit trails to

help organizations meet strict compliance regulations like HIPAA, PCI DSS, SOX, GBLA and FISMA

� https://www.goanywhere.com/managed-file-transfer8

OVERVIEW OF GOANYWHERE

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OVERVIEW OF XMATTERS� Intelligently route messages to impacted parties including

response teams, management, employees, customers, partners etc. � This is used when batch jobs fail. On-call developers are

automatically contacted via xMatters

� Support any form of communication: voice, email, text, instant conference bridging

� Support any device: PC, desk phone, smartphone, feature phone, pager, tablet, push

� Configure message content and business scenarios without coding. Business-friendly interface for rapid web or mobile communication app development

� Mobile applications for incident management on the go

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A DAY IN THE LIFE OF PCSSC

QUESTIONS

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CONTACT

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Laurie Graham

Production Control Operations ManagerUCSF/UCOP/UCB/UCPathInfrastructure Services, IS&TUC Berkeley2195 Hearst AvenueBerkeley, CA 94720 https://technology.berkeley.edu/pcsscOffice: (510) 664-9072Cell: (510) 685-4435email: laurieg@berkeley.edu