Summary of Research Findings on

Communication in the Selection Interview.

-major findings of studies exploring communication in the employment

interview

The Selection Interview

The expectations of an applicant over the outcome of the interview, which includes the likelihood of accepting job offers, are related to his idea and affective reaction to the recruiter as-

trustworthy competent composed emphatic Enthusiastic and A well organised communicator

The Selection Interview

The recruiter and the applicant tends to have differences in expectations and understanding of communication behaviors displayed during the interview process. This includes-

Levels of talkativeness, Listening, Questioning and Topics of discussion.

The Selection Interview

Applicants do not particularly like or trust interviewers and appear hesitant to accept job offers if their only sources of information are the recruiters themselves.

However interviewers who are job incumbents are perceived as presenting more realistic job and organisational information than are interviewers who are personal representatives.

The Selection Interview

Interviewee satisfaction, attraction to an organisation, and his perceptions of how effective the recruiter is appear related to the quality and amount of organisational and job information which the recruiter provides and the degree to which the recruiter asks the interviewee open ended questions that are high in “face-validity” ,allows him sufficient “talk-time” and shows warmth and interest towards the applicant.

The Selection Interview

Interviewees who display frequent fluctuations in terms of non verbal messages, example by eye contact, smiling, posture, interpersonal distance and body language, who are high in vocal activity and engage their interviewers in more ”response-response” than “question-response” interactions, tend to be favoured by interviewers.