Res and Rev TARS-FOLS Interface. Res and Rev The TARS Interface Reservation Interface: TARS sends...
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Transcript of Res and Rev TARS-FOLS Interface. Res and Rev The TARS Interface Reservation Interface: TARS sends...
Res and Rev
TARS-FOLS Interface
Res and Rev
The TARS Interface
Reservation Interface:
TARS sends bookings to FOLS
Price Interface:
TARS sends prices to FOLS
Prepayment Interface (APOL):
TARS sends deposits to FOLS
Planning Interface:
FOLS sends availabilities to TARS
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OSA
OSA
ASAASA
ASA
RMS
RMS
Amadeus RMS
Easy RMS
CRM &A|Club
FOLS
PMS
TARSTARS
RESA web DATA webATACS webReport hotel
Planning InterfaceReservation Interface
Price InterfacePrepayment Interface
The TARS Interface
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In FOLS, 2 traffic lights to monitor TARS activity:Left arrow: download interface, i.e. information coming from
TARS – bookings, price updates, APOL deposits.Right arrow: upload interface, i.e. information transmitted to
TARS – availabilities updates.
The TARS Interface
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Download Interface: Left Arrow
Green: a booking, a deposit or a price update has been integrated automatically – The green arrow flashes.
Orange: a booking, a deposit or a price update has been rejected.
Red: rejected message have been in the interface for more than 10 minutes.
The TARS Interface
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Upload Interface: Right Arrow
Green: a planning update has been transmitted to TARS, the green arrow flashes.
Red: the system has frozen.
Whenever the right light gets redContact Helpdesk Technique TARS – 24/7
+33 (0) 1 61 61 81 [email protected]
The TARS Interface
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Reservation Interface
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With RESA web, bookings are integrated automatically in FOLS
Bookings are deducted instantly form the house inventory
Room products RESA web = Room products FOLSThe booking is integrated on the corresponding room
product
Booking Integration
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Room products RESA web ≠ Room products FOLS
Without a straight mapping, one will need to change the room product in the Stays tab for some bookings.
Booking Integration
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Find TARS bookings by filling to their File no. or Reservation no. in the Conf Nb filed.
Booking Search
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On the arrival list, identify RESA web bookings thanks to their File no. from the Res Nb column.
Booking Search
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Others Tab
Others tab: Reservation no. and TARS booking originTARS rate and reservation codeContact name entered in TARS
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Reservation Tab
The Guest info window in the Reservation tab is using information entered in TARS
A new profile is created for each new guestDetails of a profile can be found in Guest info
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Company profile
Profiles
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Individual profile
Profiles
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Profile Matching: automatic matching of profilesNew reservations add information to the profile
Individual guests only
The matching is working according to criterias below:
Loyalty Card no. Name e-mail Phone no. Adress
1 X
2 X X
3 X X
4 X X
5 X X
If no matching happens, a new profile is created
Profile Matching
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RESA web Comments gathered in a single window in FOLS:« Observations » = GUEST in FOLS
« Remarks » = HOTEL in FOLS
Comments
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Multi-rate
The Substitution TARS Key applies when a given rate is not available for the whole stay.
RESA web applies the most restrictive sale condition to the whole stay.
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Guest sharing a room = In house guest field
in FOLS
Shared Bookings
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Planning Interface
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FOLS sends OPEN and CLOSE messages to TARS
2 levelsHouse level – OPEN/CLOSE (ROH in FOLS)Room type levels (existing in TARS) – OPEN/CLOSERoom products set as CRS Sales in FOLS
OPEN/CLOSE according to thresholds set in FOLS
Manages the availabilities of the property on the Distribution channels
Planning Interface
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The ROH Room type has no real physical capacityIt is mapped with the House level of TARS
Planning Interface
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Open/Close Thresholds
Stock control: set Open and Close Thresholds for House level and Room type levels.
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Parameters > 64-avail controlROH Room product setting
Open Threshold 1 = House reopens as 1 room is availableClose Threshold 0 = House closes as no more rooms are
availableSame kind of settings for the Room types
The Overbook value has an effect on the house inventory.Thresholds are the same according to the amended inventory.
Open/Close Thresholds
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Init. TARS synchronizes TARS with FOLS availabilities
Restricted access to the General Manager Only if there is a discrepancy between systems
During synchronization, FOLS will slow down
Planning Synchronization
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CLOSE Room product level
Room product with no availability in FOLS = Room product CLOSE in DATA web.
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CLOSE House level
No availability House level in FOLS = House CLOSE in DATA web
House level CLOSE in DATA webRoom products lose their OPEN/CLOSE status – grey status.
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OPEN House level
A cancellation is causing the House level to reopen in FOLS = House level and Rank 1 Room product OPEN in DATA web
Below a cancellation occurs on a DISR Room product in FOLS = TWD Room product OPEN in DATA web
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This behaviour is generally causing the hotel staff to chose the largest Room product as the Rank 1 product.
The mapping tables of TARS and FOLS Room products display on Description>Amenities>Products
OPEN House level
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Price Interface
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Real time, automatic synchronization in FOLS of all pricing update made in DATA web
One file per pricing update is send to FOLS
The Monitor and send prices to PMS screen displays and may generate any pricing update again
Price Interface
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In DATA web any individual Rate level can be included in the Price Interface
In DATA web the Rate level codes are mapped with those of FOLS:
Price Interface
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The pricing updates display in FOLS, Change History tab
Price Interface
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Pre-requisites in DATA web
A price must be entered for any paying adult person set for the Room product (No loading for 0 pax).
Status should be Normal. Do not use Hidden, On request or Free statuses.
Unit should be per product. Do not enter prices per person ou per half double room.
Length of Stay should be 1 – Prices by period screen
Any setting different from items 1, 2 and 3 will damage the integration process.
Price Interface
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Pre-requisites in FOLS
Rate codes and Room products in FOLS are set by FOLS Admin Do not use indexation to make price updates easier TARS Line offers support for any adding of Rate levels to the Price
Interface
To add a rate that is shared by DATA web and FOLS
Contact TARS Line 24/7
+ 33 (0) 1 61 61 61 71
Price Interface
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Prepayment Interface
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RESA web sends 2 interface files: 1 file about the booking 1 file about the deposit or garanty
These files still display in Change History in FOLS after integration No Credit Card details are transmitted
Remember then to ask a CC guaranty to any guest upon check-in
Prepayment Interface
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Prepayment Interface
Prepaid booking with APOL: The Credit card does not display in FOLS APOL PREPAYMENT Remark
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Prepayment Interface
Booking guaranteed by APOL: The Credit Card does not display in FOLS GARANTED via APOL PREPAYMENT remark
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Prepayment Interface
Booking for many rooms, guaranteed by APOL: The Credit Card does not display in FOLS APOL PREPAYMENT_Multiple rooms Remark
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Prepayment Interface
Cases where APOL bookings are cancelled: Transaction failure Cancellation of the transaction on Ogone website by the Hotel staff A transaction is not validated by a guest on accorhotels.com for 30
minutes
The cancellation displays in the Change History tab only - APOL System cancellation
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Prepayment Interface
Cases where an APOL booking is cancelled for many rooms: One of the rooms is no longer bookable by the time of the
confirmation.
The cancellation displays in the Change History tab only - partially not available.
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Rejected Messages & Historic
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Rejected Messages
►Rejected Messages that do not block the integration process
The booking includes an error but it can be integrated
•A TARS code that is not declared in FOLS (e.g. segmentation)•Credit Card details that do not go through the check in FOLS
•Select Integrate to force the integration process•The wrong code is ignored or replaced by a default code
Report the error to the FOLS Helpdesk for correction
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►Rejected Messages that block the integration process
The booking cannot be integrated
•A modification/cancellation for which the original reservation has not been integrated yet
•A booking which has already been cancelled in FOLS•A TARS Room product not mapped with FOLS•A TARS Rate level not mapped with FOLS
•The message cannot be forced to integrate•No default value
The Hotel staff can try and correct the error or contact the FOLS Helpdesk
Rejected Messages
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The TARS Messages screen displays by double-clicking on the traffic lights
TARS Messages: events that have occured in the interface•Receive: rejected messages•Open/Close: OPEN or CLOSE messages sent to DATA web•Change History: history data of the interface•Black arrow: select to display the reject reason
TARS Messages
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Integrate: force the integration of a rejected message
See: display the interface file
Delete: delete a message in FOLS•General Manager or FOLS Helpdesk can delete a message
• If a message is deleted by mistake, the message can be generated again in RESA web.
TARS Messages
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Monitor the interface activity according to:A precise periodA type of messageA RESA web file no., etc.
Historic
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See an interface file
Historic
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Select the black arrow to display more info:Message nameMessage status: integrated, rejected, deletedCode related to rejects, integrations or deletions
Historic
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Type of message:Reservation: Booking, Indiv Modif, CancelPrice Interface: TARS PriceAPOL : PrepaymentPlanning : OCP (Open Close Product) & OCH (Open Close Hotel)
Historic
