Request For Proposal (RFP) - Allahabad Bank€¦ · RFP for Comprehensive AMC for Servers at...

Allahabad BankRFP Ref No HO/IT & DB/Server_AMC/2017-18/81 dated: 05.12.2017

RFP for Comprehensive AMC for Servers at Mumbai, Lucknow and Kolkata of 20

Request For Proposal (RFP)

towardsSelection of Vendor

for Providing Comprehensive AMC for the Servers Located atNavi Mumbai/ Mumbai, Lucknow and Kolkata

Information Technology & Digital Banking DepartmentAllahabad Bank Head Office,2 N.S. Road, Kolkata - 700001



Table of Contents

Section Description Page1 Introduction 32 Schedule of BID 33 Scope Of Work 34 Minimum Eligibility Criteria 35 Tender Process 4

5.1 Submission of Technical Bids: 45.2 Submission of Online Commercial Bid (E-Tendering) 45.3 SELECTION OF BIDDER 5

5.3.1 Preliminary Scrutiny 55.3.2 Clarification of Offers 55.3.3 Evaluation of Bid 65.3.4 Intimation to Qualified/Successful Bidders 65.3.5 Correction of Error in Commercial Bid 65.3.6 Determination of L1 Price 75.3.7 Bid Validity Period 7

6 Call Coordinator 77 Lodging Complaints 88 Maintenance Standards 89 Turn Around Time (TAT) 910 Escalation Details and Changes 911 Coverage of AMC 1012 Signing of Contract 1013 Submission of Performance Guarantee 1014 TERMS & CONDITIONS 10

14.1 Period of Service 1014.2 Payment Terms 1014.3 Service Level Agreement 1014.4 Force Majeure 10-1114.5 Dispute Resolution 1114.6 Contract Termination Clause 11

ANNEXURESI Technical Bid Check List 12II Server Details 13III Format for Commercial Bid 14IV AMC Agreement 15-20



1. Introduction

Allahabad Bank, a body corporate established under the Banking Companies(Acquisition and Transfer of Undertaking) Act 1970, having its Head Office at 2,Netaji Subhas Road, Kolkata-700001, India, hereinafter called “The Purchaser”,which term or expression unless excluded by or repugnant to the context or themeaning thereof, shall be deemed to include its successors and permitted assigns,intends to issue this bid document, hereinafter called Notice Inviting Tender orNIT, to the vendors to participate in the competitive bidding for AnnualMaintenance Contract (AMC) of Twenty (21) nos. of Servers installed at variouslocations of the Allahabad Bank.

2. Schedule of BID

S N PARTICULARS DATE TIME

1 Date of Commencement of Sale of RFP 05/12/2017 17.00 Hrs

2 Date and Time of Pre-Bid Bid Meeting 12/12/2017 13.00 Hrs3 Last date and time for Sale of RFP 19/12/2017 12.00 Hrs

3 Last date and time for Submission of Bid 19/12/2017 13:00 Hrs

4 Date and Time of Opening of Technical Bid 19/12/2017 15:30 Hrs

6 Date of opening of Commercial Bids To be notified later tothe eligible bidders

7 Bids to be submitted to: Chief Manager, Allahabad Bank Head Office,Information Technology & Digital Banking Department , 2 N.S. Road,Kolkata – 700 001, e-mail: [email protected]

8 Place of opening Bids: Allahabad Bank Head Office, InformationTechnology & Digital Banking Department, 2 N.S. Road, Kolkata – 700 001

3. Scope Of Work

3.1 Allahabad Bank requires comprehensive on-site maintenance for Twenty (21)nos. of Servers installed at various locations of the Allahabad Bank. Theequipment should be maintained in good working order and the AMC vendorshould correct any faults and failures in the equipment. List of Servers to becovered are listed in Annexure-II.

3.2 AMC vendor shall repair or replace worn or defective parts as per ourrequirements stated in this document without charging anything extra to thebank other than the comprehensive AMC charges and various chargesexplicitly mentioned herein.

3.3 For this purpose, Bank will select a competent vendor who satisfies theeligibility criteria in technical bid for a period of 1 year. It may be extended foranother One year on same terms & conditions.

4. Minimum Eligibility Criteria (Please submit documentary proof signed byAuthorized Person)

4.1 The firm should be experienced in Server Support Services for at least 200 Serversin PSUs/Financial Institution in India during last 3 years. Documentary proof inthis regard to be submitted.



4.2 The firm should be a company registered in India under the Indian CompaniesAct of 2013. Copies of certificate of incorporation to be submitted.

4.3 The firm should have valid ISO 9001:2015 Certification. Copy to be submitted.

4.4 The bidder should be a financially solvent company and must have annualturnover of at least 50 Crores in last three financial years i.e. 2014-15, 2015-16 &2016-17.

4.5 The firm should be making profit or positive net worth during last threefinancial years i.e. 2014-15, 2015-16 & 2016-17. Copies of audited balance sheetor Profit/Loss statement for the period to be provided as proof.

4.6 The firm should not have been blacklisted by any Govt. Department or PublicSector Undertaking. Undertaking by the bidder to be submitted in this regards.

4.7 The firm should have service centres in Navi Mumbai/ Mumbai, Lucknow andKolkata. Proof of existence for service centers and man power details withphone number should be attached for our verification.

4.8 The bidder has to submit application money of Rs. 2,50/- (Rupees Two Fiftyonly) through Demand Draft or Banker’s cheque/ Pay Order in favour ofAllahabad Bank payable at Kolkata.

4.9 Interested vendors should provide their applications in whole as specified inthis RFP and submit an EMD of value Rs.10,000/- (Rupees Ten ThousandOnly) in the form of Demand Draft in favor of Allahabad Bank payable atKolkata

5. Tender Process

A two-stage bidding process will be followed. The response to the tender shouldbe submitted in two parts: Technical Bid and Commercial Bid.

5.1 Submission of Technical Bids:Technical bid duly sealed and super scribed as “Technical Bid for Selection ofVendor Providing Comprehensive AMC for the Servers Located at NaviMumbai/ Mumbai, Lucknow and Kolkata” should be submitted to

The Chief Manager-ITInformation Technology & Digital Banking Department,Allahabad Bank Head Office,2 N.S RoadKolkata- 700001

so as to reach us latest by 13.00 hrs on 19/12/20175.2 Submission of Online Commercial Bid (E-Tendering):

5.2.1 The Bank will adopt E-Tendering process for online submission ofCommercial Bid Submission. The service provider for e-Tenderingprocess is M/s Antares Systems Limited and the portal address for thesame is www.tenderwizard.com/abbank, wherein the necessarydetails for e-Tendering are available.

5.2.2 The prospective bidders are advised to submit the commercial bids



online only. The following steps are to be taken for online submissionof Commercial Bids :

5.2.3 Registration with Service Provider Portalwww.tenderwizard.com/abbank

5.2.4 The bidder should possess Class III Digital Signature Certificate(Mandatory).(Commercial Bids will not be recorded without Digital Signature Certificate)

5.2.5 In case of any clarification/Assistance please contact M/s AntaresSystems Ltd. before the schedule time of Online Bid Submission.

Contact Persons:-Mr. Kumar Chandan : 09674758720Mr. Debraj Saha : 09674758721Mr. Subrata Bhattacharya : 09674758722E-mail :[email protected]@antaressystems.com

5.2.6 Bidders are required to submit/upload the commercial bids latest by13:00 Hrs on 15.11.2017 (Last Date of submission of Bids) at the portalwww.tenderwizard.com/abbank.

5.2.7 The prospective bidders are advised to ensure on-line submission ofCommercial Bid (Annexure-III) only in a single pdf file of with name“SERVER_AMC.pdf” of size less than 5MB, duly signed and stampedby the authorized signatory latest by the last date and time ofsubmission of Bids.

5.2.8 The commercial proposal should be inclusive of all taxes like customsduty, excise duty, import taxes, freight, forwarding, insurance,delivery, installation, training etc. but exclusive of only applicable (inIndia) GST and Octroi / Entry Tax / equivalent Local Authority Cess.

5.2.9 In case of any discrepancy found between the amount in Figures andwords, the amount mentioned in the words will prevail.

5.3 SELECTION OF BIDDER

5.3.1 Preliminary Scrutiny :

The Bank will scrutinize the Bid/s received to determine whether theyare complete in all respects as per the requirement of RFP, whether thedocuments have been properly signed, whether items are offered asper RFP requirements and whether technical documentation asrequired to evaluate the offer has been submitted.

Prior to detailed evaluation, the Bank will determine the substantialresponsiveness of each Bid to the bidding document. Substantialresponsiveness means that the bid conforms to all terms andconditions, scope of work and technical specifications and biddingdocument is submitted without any deviations.

5.3.2 Clarification of Offers:

5.3.2.1 During the process of scrutiny, evaluation and comparisonof offers, the Bank may, at its discretion, seek clarificationsfrom all the bidders/any of the bidders on the offer made bythem. The bidder has to respond to the bank and submit therelevant proof /supporting documents required againstclarifications, if applicable. The request for suchclarifications and the Bidders response will necessarily be in



writing and it should be submitted within the time framestipulated by the Bank.

5.3.2.2 The Bank may, at its discretion, waive any minor non-conformity or any minor irregularity in the offer. Bank’sdecision with regard to “minor non-conformity ‟ isfinalandthe waiver shall be binding on all the bidders and the Bankreserves the right for such waivers.

5.3.3 Evaluation of Bid:

5.3.3.1 The Bank shall evaluate the bids as per the following:

Part A - Technical Bid Evaluation

Technical bids submitted by the bidders under this RFP asper the Eligibility Criteria as mentioned in Section-1 and theFunctional and Technical Specifications mentioned inAnnexure-I and Annexure –II respectively, of RFP.

Part B - Commercial Bid Evaluation

The Commercial Bids of only those bidders, who qualifiedin Part A- ‘Technical Bid Evaluation’, will be reckoned forcommercial bid evaluation purpose.

5.3.3.2 The Bid will be evaluated by a Committee of officers of theBank. If warranted, the Bank may engage the services ofexternal consultants for evaluation of the bid. It is Bank'sdiscretion to decide at the relevant point of time.

5.3.4 Intimation to Qualified/Successful Bidders:

The Bank will prepare a list of technically qualified bidderson the basisof evaluation Of Part – B Technical Proposal and the names ofqualified bidders would be announced on the Notice Board. Onlyshortlisted bidders can participate in the commercial bidding process.

5.3.5 Correction of Error in Commercial Bid:Bank reserves the right to correct any arithmetical errors furnished inthe Commercial Bid. If any such errors are noticed it will be rectifiedon the following basis:

5.3.5.1 Bank may waive off any minor infirmity or non-conformityor irregularity in a bid, which does not constitute a materialdeviation.

5.3.5.2 If there is discrepancy between the unit price and total price(which is obtained by multiplying the unit price by thequantity), the unit price shall prevail and the total price shallbe corrected accordingly.

5.3.5.3 If there is discrepancy between percentage and amount, theamount calculated on percentage basis will prevail.

5.3.5.4 If there is discrepancy in the total arrived at Bill of Material(addition, subtraction, multiplication, division andcarryover of amount from one page to another), correct totalwill be arrived by the Bank and the same will prevail overthe total furnished in the Bill of Material



5.3.5.5 If there is a discrepancy between words and figures, therate/ amount in words shall prevail, unless the amountexpressed in words is related to an arithmetical error inwhich case, the amount in figures will prevail, subject to theabove two provisions.

5.3.5.6 If the bidder does not accept the correction of errors, the bidwill be rejected.

5.3.6 Determination of L1 Price:

5.3.6.1 L-1 Price will be determined after giving effect toarithmetical correction, if any.

5.3.6.2 The L-1 bidder will be determined on the basis of the lowestprice quoted in the Commercial Bid as per ANNEXURE-III.

5.3.6.3 The L-1 bidder will be determined on the basis of lowestTotal Cost of Ownership calculated on the basis of capitalcost and AMC value(inclusive of taxes).

5.3.6.4 The AMC rate should not be less than 8 % of the base cost ofthe machine.

5.3.6.5 However, the Bank does not bind itself to accept the lowestor any Bid and reserves the right to reject any or all bids atany point of time prior to the order without assigning anyreasons whatsoever.

5.3.6.6 The bank reserves the right to re-tender without assigningany reasons whatsoever. The bank shall not incur anyliability to the affected bidder(s) on account of suchrejection. Bank shall not be obliged to inform the affectedbidder(s) of the grounds for the Bank's rejection.

5.3.6.7 The Bank reserves the right to modify any terms, conditionsand specifications of the RFP and Bank reserves the right toobtain revised price bids from the bidders with regard tochange in RFP clauses. The Bank reserves the right to acceptany bid in whole or in part.

5.3.7 Bid Validity Period:

The Offer submitted and the prices quoted therein shall be valid for 6calendar months from the last date for submission of the offer (BID).Bid valid for any shorter period shall be rejected by the Bank.

6. Call Coordinator

6.1 There should be single person of contact for our offices to inform down callsand lodge complaints. This person may or may not be exclusively providedfor our bank, but should be a permanent staff of the company and should bereachable over phone and email provided by the company. This person willbe known as “Call coordinator” throughout this document.

6.2 Call coordinator should have at least two years’ experience in Hardware andOperating Systems troubleshooting field and capable of communicating withthe branch staffs in fluent English & Hindi.

6.3 Call coordinator shall lodge down-calls as informed by bank and provide aunique docket number for each case. They need to coordinate with their fieldteam to rectify the complaints as per TAT prescribed by the bank, failure ofwhich will attract penalties as mentioned in this RFP.

6.4 Call coordinator shall maintain details of all open/closed cases and produce



the status as and when required by bank. They should make sure that anypending down calls are closed only after the required maintenance activitiesare fully completed.

7. Lodging Complaints

7.1 The bank official who is informing the company about the complaint shall betermed “bank contact person”. Bank contact person will inform the complaintdetails to the call coordinator through email or telephone. The case should beacknowledged and unique docket number to be provided to the concernedimmediately.

7.2 No amount of remote diagnosis or telephonic support shall be used inresponse to our complaints. Field team should be promptly assigned to visitthe location and rectify the complaint.

7.3 It should be ensured by the vendor that no call is getting closed without emailconfirmation from ‘bank contact person’ as to their satisfaction in theresolution offered. Call coordinator should keep these email records forfuture reference.

7.4 Any complaints which found to be closed without bank’s confirmation will betreated as pending since the original date of lodging the complaint andpenalty will be imposed.

8. Maintenance Standards

8.1 All field team visiting our offices should be employees of the company, thestaff strength and posted locations are to be mentioned in your response toour RFP.

8.2 All repair and maintenance services described herein shall be performed byqualified maintenance engineers who are completely familiar with theequipment which they are dealing with. They shall be competent enough toinstall or rectify all the Servers under their AMC service to the satisfaction ofthe bank. They may be guided by the call coordinator for any technicalassistance.

8.3 Field team or any service team shall not unnecessarily contact our office toraise queries on service matters. Maximum concerns should be dealt by thecall coordinator or competent alternative in the vendor company. However,the call coordinator may contact us for guidance on any matter which is notyet clarified.

8.4 Vendor should ensure that disks / pen drives used by their engineers duringrepair / maintenance should be free from any computer virus or malware. Incase it is conclusively proved that the Server has been infected through thesaid means, the expenses incurred by the bank for restoring the system anddata will be recovered from the vendor by any suitable means.

8.5 Repair work for any faulty Server shall be carried out at onsite basis. If suchrepair is unsuccessful, vendor may take the Server to their nearest servicecentre to perform the repairs. However, in such cases, standby Server of equalspecification should be provided by the vendor and made working so thatbank work may not be affected due to the down time.



9. Turn Around Time (TAT), Provision for Standby and Penalties

Penalty for not meeting the TAT is calculated as mentioned below:

Clause TAT with sample Scenario Penalty clause

First Response

The bidder shall provide response tooral, including telephone notice byBank within 4 hours. The engineershould attend the call in Bank'sworking hours. Engineer visiting afterworking hours, will be considered thatthe call is attended on the next day

Rs.500/day after expiry of4 Hours.

Rectification/ReplacementClause

The bidder shall provide repair andmaintenance service in 24 Hrs. If anyfaulty parts need to be replaced by theAMC contract or by a new purchase,the replacement to be done within 24hours starting from the time of firstvisit of the engineer.

Rs.500/day startingfrom 28 Hours after firstresponse tillRectification

/Replacement

Stand-byClause

(1) If the problematic spare part thatneeded to be replaced is not readilyavailable, then the vendor shouldprovide equivalent stand-by to thebranch within 24 Hours from his Firstresponse.

(2) After providing the stand-byequipment, the replacement to becompleted within 10 working daysfrom the stand-by provided date.However, it should be ensured that theprovided stand-by equipment can beutilized by the bank without anytrouble. Else the same will beconsidered as down time.

(1) If suitable standbyis not provided withinthe stipulated time thenthe penalty will beRs.1000 per day from 28Hours after firstresponse till the standbyis provided or the item isrectified and returned.

(2) If the standby isprovided butreplacement is not donewithin the stipulated 10days, Rs.100 per daypenalty will be leviedafter 10 days tillreplacement is done.

*Maximum penalty for delay in services shall not exceed the PBG value of contract.

10. Escalation Details and Changes

10.1 Escalation matrix of company should be shared to the bank for escalatingservice related concerns.

10.2 The vendor shall promptly inform any changes in key persons of escalation,contact details or any other changes related to the company to the bank.

10.3 It will be the sole responsibility of the company to ensure that no activitypertaining to service support is hindered by the absence of any official.



Company may ensure this by appointing sufficient alternate personnel ateach level of escalation and informing us.

11. Coverage of AMC

11.1 All parts of the Servers should be covered under Comprehensive AMC. If anypart needs to be replaced to resolve complaints, the same should be replacedwith equivalent or superior part which is compatible. Replacement should bedone at no cost to the bank.

11.2 Cost of all spares and labour charges should be borne by the vendor underAMC.

11.3 List of Servers to be covered under comprehensive AMC are given inAnnexure. The vendor should go through the entire list and its configurationbefore quoting the bid price. The vendor should make available the spareparts of the same OEM or equivalent.

11.4 The list of Servers provided is not exhaustive, additions or omissions to bemade will be informed to you from time to time and the same should beincorporated in the AMC on quarterly basis. The vendor is required tomaintain proper inventory of all Servers.

11.5 If required, vendor shall visit all our locations and verify the Server detailsbefore commencing the AMC contract. This will be termed “preliminaryvisit”. It shall be done at no expense to the bank. All items will be treated asperfectly working at the time of starting the contract.

12. Signing of Contract:

Standard AMC Agreement attached to the Tender Document is to be signed by theVendor. In the absence of a formal contract, the Bid document, together with theBank’s notification of award and the vendor’s acceptance thereof, would constitute abinding contract between the Bank and the successful Bidder.

13. Submission of Performance Guarantee:

The successful vendor should submit Performance Guarantee of an amount equal to50% of the AMC charges, at the time of execution of AMC agreement.

14. TERMS & CONDITIONS

14.1 Period of Service: One Year from the date of Signing of Contract.14.2 Payment Terms:

14.2.1 Server AMC charges will be paid on half yearly basis inadvance subject to submission of Performance BankGuarantee.

14.2.2 All Applicable taxes payable extra at actual basis.14.2.3 Applicable TDS, Cess, etc. will be deducted from the

payment(s)

14.3 Service Level Agreement:The successful bidder shall maintain overall 99% uptime of equipments underAMC contract on monthly basis.

14.4 Force Majeure:



14.4.1 The vendor shall not be liable for forfeiture of itsperformance Security, liquidated damages or terminationfor default, if and to the extent that it’s delay in performanceor other failure to perform its obligations under the contractis the result of an event of force Majeure.

14.4.2 For purposes of this clause, “Force Majeure” means an eventbeyond the control of the vendor and not involving theVendor’s fault or negligence and not foreseeable. Suchevents may include, but are not restricted to, acts of thePurchaser in its sovereign capacity, wars or revolutions,fires, floods, epidemics, quarantine restrictions and freightembargoes.

14.4.3 If a Force Majeure situation arises, the Vendor shallpromptly notify the Purchaser in writing of such conditionand the cause thereof. Unless otherwise directed by thePurchaser in writing, the Vendor shall continue to performits obligations under the Contract as far as is reasonablypractical, and shall seek all reasonable alternative means forperformance not prevented by the Force Majeure event.

14.5 Dispute Resolution:

In the event of any dispute arising out of or in connection with this Order, theparties shall use their best endeavour to resolve the same amicably AND if thedispute could not be settled amicably, the matter shall be settled in the courtunder Kolkata jurisdiction only. The final payment will be released only afterthe vendor complies with above-mentioned clause

14.6 Contract Termination Clause:

The agreement can be terminated with three months notice given by eitherparty in writing for Comprehensive AMC of servers.

Upon completion of the duration of this agreement or within 7 days oftermination of agreement, the vendor shall ensure proper handover to theBank Official.

The final payment will not be released till the vendor complies with properhandover.



Annexure-I

TECHNICAL BID CHECK LIST

RFP Ref: HO/IT & DB/Server_AMC/2017-18/81 dated 05.12.2017

SN Document Provided(Yes / No)

1Power of Attorney / Authorization letter signed by the CompetentAuthority with the seal of the bidder’s company / firm in the name of theperson signing the tender documents.

2 Proof of Previous Experience statement as per Eligibility Criteria 4.1

3 Certificate of incorporation as per Eligibility Criteria 4.24 Proof of Certification( ISO as applicable) as per Eligibility 4.3

5Copy of last 3 years balance Sheet for FY 2014-15, 2015-16 and for 2016-17.preferably audited

6 Undertaking for Blacklisting as per Eligibility Criteria 4.6.67 Detail of Offices as per Eligibility Criteria 4.7

8EMD of Rs.10,000 as a Demand Draft favouring Allahabad India payableat Kolkata

9 Masked Commercial Bid as per Annexure -III



Annexure-II


Server detailsS No OEM Model Location

1 HCL IGL 2701 HC Kolkata2 HCL IGL 2701 HC Kolkata3 HCL IGL 2701 HC Kolkata4 HCL IGL 2701 HC Kolkata5 HCL IGL 2701 HC Kolkata6 HCL IGL 2501 BC Kolkata7 HCL IGL 2501 BC Kolkata8 HCL IGL 2501 BC Kolkata9 HCL IGL 2501 BC Kolkata10 HCL IGL 2501 BC Kolkata11 HCL IGL 2501 BC Kolkata12 HCL IGL 2701 BC Kolkata13 HCL IGL 1700 GR Navi Mumbai14 HCL IGL 1700 GR Navi Mumbai15 HCL IGL 2701 BC Lucknow16 HCL IGL 2701 BC Lucknow17 HCL IGL 2701 BC Lucknow18 HCL IGL 2701 BC Lucknow19 HCL IGL 2700 HLN Kolkata20 HCL INFINITI GLOBAL LINE 2700HL Kolkata21 Wipro Wipro NetPower Kolkata



Annexure-III


Format for Commercial Bid

S No. Product Type No of Units UnderAMC

(A)

Rate per Unit for AMCService for one year in `

(B)

Total (`)(A) x (B)

Net Annual Payment for AMC

Dated:

Seal & Signature of Authorized signatory:



Annexure-IV

AMC AGREEMENT

ALLAHABAD BANK

(Agreement with Vendor for Annual Maintenance)(ON A NON-JUDICIAL STAMP PAPER OF Rs. 100.00)


This agreement made the ---------- day of -------- 200_ between Allahabad Bank a bodycorporate constituted under the Banking Companies Act, (hereinafter called “Bank”)which expression/shall include its successors and assigns

And

VENDOR M/s ……………………………INCORPORATED UNDER THE COMPANIESAct, 2013 and having its registered office at

------------------------------------------------------------------------------------

hereinafter called THE COMPANY has agreed to provide and Bank has agreed to acceptfrom the company, repair and maintenance service for the computer hardware/software(hereinafter called EQUIPMENT) listed in ANNEXURE-A hereto as amended from time totime, subject to the Bank paying charges to the company on the following terms andconditions:

In consideration of the premises it is agreed between the parties as follows:

1. COMMENCEMENTS AND TERM:

1.1 This agreement is effective and valid from up to

1.2 Upon termination as provided under clause 1.1 above or after expiration of thisagreement each party shall forthwith return to the other all papers, materials andother properties of the other held by each for the purpose of execution of thisagreement as may be necessary for the orderly non-disrupted businesscontinuation of each party.

1.3 Individual items of equipment, and repair and maintenance service charge forsuch equipment may be added to or withdrawn from the list i.e. Annexure-Aof this agreement by mutual written consent of both parties, and in that event themaintenance charges be accordingly adjusted on annual basis, by realizing prepaidamount from the vendor or paying additional amount, as the case may be.

2. CHARGES:

The charges payable by Bank to the company for the AMC described herein will be theAMC quoted by the company in its bid in response to the request for Proposal and noadditional charges whatsoever should be claimed by the vendor. These charges shallremain fixed for a period from up to .

The charges shall be payable half yearly basis in advance on submission of invoices bythe company for payment due in accordance with this agreement accompanied by all



the requisite papers.

The company is required to maintain a service roaster with provision for signature ofthe user to submit subsequently with the payment invoice.

The company is required to submit satisfactory service support report from the enduser along with the payment bill as said herein above.

The AMC charges shall be made promptly by the Bank within one month, from thedate to which it relates, subject to the company’s satisfactory report(s) from the endusers and realizing the invoice.

All the prices, terms, warranty and benefits granted by the company herein arecomparable to or better than equivalent terms being offered by the company to any ofits present customers. If the company shall, during the terms of this agreement, entersinto arrangement with any of its customers providing greater benefits or morefavorable terms, these agreements shall thereupon be deemed amended to provide thesame to Allahabad Bank.

3. REPAIR AND MAINTENANCE SERVICE :During the terms of this agreement the company agrees to maintain the equipment inperfect working order and condition and for this purpose will provide the followingrepairs and maintenance service -

a) The company shall rectify any defects, faults and failures in the equipmentand shall repair and replace worn out defective parts of the equipment duringbank’s normal local; working hours on site. In cases where unserviceableparts of the equipment need replacement, the company shall replace suchpart(s) at no extra cost to AllahabadBank with brand new parts or those equivalent to new parts in performance.Provided that if the company is required to replace consumable being printerribbons, magnetic tapes, reel cartridges, cassettes, exchangeable disc packs,floppy disks, line printer band, this will incur an additional charge.

b) The company agrees that special arrangements may be made by Bank to havesuch maintenance service provided outside the hours specified above inurgent situation for which no additional cost shall be paid.

c) The company shall provide repair and maintenance service in response tooral, including telephone notice by Bank within 4 hours (not includingholidays) after such intimation during the hours set forth in clause 3.1 (a)above.

d) The company shall ensure that faults and failures intimated by Bank as aboveare set right within 24 hours of intimation failing which the equipmentconcerned will immediately be replaced with equivalentaffectability/capability for which no additional expenses are payable to thecompany.

e) The company shall ensure that the full configuration of the Equipment isavailable to Allahabad Bank in proper working condition for 99% of the timein every month.

f) All repair and maintenance service described herein shall be performed byqualified engineers totally familiar with the equipment.



g) Any worn/defective parts withdrawn from the equipment replaced by thecompany shall become the property of the company and the parts replacingthe withdrawn parts shall become the proper of the Bank.

h) Bank shall arrange to maintain appropriate environmental conditions, such asthose relating to space, temperature, power supply, dust within theacceptable limits required for the equipment similar to that covered by thisagreement.

i) The company shall conduct preventive maintenance (including but notexhaustive to inspection, testing satisfactory execution of all diagnostics,cleaning and removal of dust and dirt from the interior and exterior of theequipment and necessary repairing of the equipment) once at least in every 15days in addition to the normal maintenance required as per this agreement,during the currency of this agreement, on a day and at a time to be mutuallyagreed upon. Notwithstanding the foregoing, the Company recognizesAllahabad Bank’s operational needs and agrees that Allahabad Bank shallhave the right to require the Company to adjourn Preventive Maintenancefrom any scheduled time to a date and time, not later that fifteen workingdays thereafter.

j) The company shall maintain at Allahabad Bank’s site a written maintenanceand repair log, and shall record therein each incident of equipmentmalfunction, date and time of commencement and successful completion ofrepair work and nature of repair work performed. The company of this logshould be submitted with the payment bill/invoice to be submitted by thecompany for payment of AMC Charges.

k) The company’s maintenance personnel shall, subject to clause 7 herein isgiven access to the equipment when necessary for the purpose of performingthe repair and maintenance service indicated in this agreement.

l) The equipment shall not be shifted to an alternate site and installed thereatduring the currency of this agreement without prior to written notice to thecompany. However if Allahabad Bank desires to shift the equipment to a newsite and install it threat urgently, the company shall be informed of the sameimmediately. Allahabad Bank shall bear the charges for such shifting andreinstallation and the company shall provide necessary assistance toAllahabad Bank in doing so. This agreement after such shifting andreinstallation would continue to be biding on the company and AllahabadBank provided that the two parties may agree to amend charges for themaintenance services after such an event.

m) Allahabad Bank shall arrange to maintain appropriate environmentalconditions, such as those relating to space, temperature, power supply duct,to within the acceptable limits required for equipment similar to that coveredby this agreement.

n) No term of provision hereof shall be deemed waived and no breach excusedunless such as waiver or consent shall be in writing and signed by the partyclaimed to have waived or consented. Any consent by any party to, or waiverof, or excuse for any other, different or subsequent breach.o) If, in any monththe company does not fulfil the provisions of clauses 3.1(c, d & f) theproportionate maintenance charges for that month will not consideredpayable by Allahabad Bank. In such events the company will credit theproportionate maintenance charges for that month to Allahabad Bank againstfuture payments, if due, or refund the amount forthwith to Allahabad Bank,on demand.

4. PREVENTIVE MAINTENANCE:

4.1 The company shall conduct preventive maintenance (including inspection, testing,satisfactory execution of all diagnostics, cleaning and removal of dust and dirt



from the interior and exterior of the equipment) once at least in every 90 days inaddition to the normal maintenance required as per this agreement.

4.2 The company shall maintain at bank’s site a written maintenance and repair log,and shall record therein each incident of equipment malfunction, date and time ofcommencement and successful completion of repair work and nature of repairwork performed. The copy of this log should be submitted with the paymentbill/invoice to be submitted by the company for payment of AMC Charges.

5. PENALTY:

In case any requirement is not made usable/repaired within stipulated time specifiedin clause No. 3.1 (d) the company will be required to arrange for an immediatereplacement of the same as detailed in clause No. 3.1 (e) failing which the companywill be liable to pay a penalty of Rs 1,000/- for server and Rs 500/- for other item perday which will be realized from the AMC charges payable or from the companydirectly.

6. FORCE MAJEURE:

Neither of the parties shall be liable for delay in performing obligations of for failure toperform obligations if the delay or failure results from any of the following forceMajeure, Act of God, or any Govt. Act, fire, earthquake, natural calamity, industrialdispute, civil commotion or anything beyond the control of either party. However theparties shall use all reasonable care & endeavours to minimize any such delay. Uponcessation of the event giving rise to the delay the party shall, in so far as, any bepracticable under the circumstances, complete performance of their respectiveobligations hereunder. Notwithstanding the foregoing if any of the above mentionedevents shall preclude the company from meeting any or all of its obligationsHereunder for a period of more than three months; it shall be open to either party torescind this contract by giving one month’s notice.

7. SUBCONTRACTING:

The company will not subcontract or delegate or permit anyone other than thecompany personnel to perform any of the work, service or other performance requiredof the company under this agreement without the prior written consent of the Bank.

8. EQUIPMENT ATTACHMENTS:

Bank shall have the right to make changes and attachments to the equipment, providedsuch charges or attachments do not prevent proper maintenance, from beingperformed, or unreasonably increase the cost of the company of performing repair andmaintenance service.

9. SECURITY:

The company agrees that it and its personnel, will at all times, comply with all securityregulations in effect from time at Bank’s premises and externally for materialsbelonging to Bank.

10. CONFIDENTIALITY:

The company acknowledges that all material and information which has or will comeinto its possession or knowledge in connection with this agreement or the performancehereof, whether consisting of conditional and proprietary data or not, whose disclosure



to or use by third parties may be damaging or cause loss to Bank will at all times beheld by it in strictest confidence and it shall not make use thereof other than for theperformance of this agreement and to realize it only to employees requiring suchinformation, and not to realize or disclose it to any other party. The company agrees totake appropriate action with respect to its employee to ensure that the obligations ofnon-use and non-disclosure of confidential information under this agreement can befully satisfied.

11. LIABILITY AND INDEMNITIES:

The company represents and warrants that the repair and maintenance service herebysold to not violate or infringe upon any patent, copyright, trade secret, or otherproperty right of any other person or other entity. The company agrees that it will andhereby indemnify the Bank from any claim, loss or demand action or proceedingdirectly or indirectly resulting from or arising out of any breach or alleged breach ofthis warranty.

12. ARBITRATION:

All disputes and differences of any kind whatever arising out of or in connection withthis agreement shall be referred to arbitration. The arbitrator may be appointed by boththe parties or in case of disagreement the Bank shall appoint an arbitrator and thedecision of the arbitrator shall be final. Such arbitration is to be governed by theprovision of the Indian Arbitration Act.

13. USINESS TERMINATION:

In the event that the company shall cease conducting business in the normal course, orwind up, make a general assignment for the benefit or creditors, suffer or permits theappointment of the receiver for its business or assets or shall avail itself of, or becomesubject to any proceedings under any acts or stature of any country or state relating toinsolvency or the protection of the rights of creditors, then (at the option of AllahabadBank notwithstanding clause 1.1 of this agreement ) this agreement shall terminate andbe of no further force and effect and any property or rights of any such other property,tangible or intangible, shall forthwith be returned to the bank.

14. GENERAL:

14.1 It is agreed upon by the parties that during its validity period this agreement willsupersede any other agreement, which deals in the same matter/subject betweenthe parties in case of any contradiction in the agreed conditions.

14.2 No amendment to this agreement shall be effective unless it is in writing andsigned by authorized representatives of the parties.

14.3 Each party warrants and guarantees that it has full power and authority to enterinto and perform this agreement, and the person signing this agreement on behalfof each has been properly authorized and empowered to enter into this agreement.Each party further acknowledges that it has read this agreement, understands it,and agrees to be bound by it.

14.4 Words importing the singular include the plural and vice versa.

IN WITNESS WHEREOF THE PARTIES HERETO HAVE CAUSED THIS AGREEMEN TOBE EXECUTED ON THE ABOVE MENTIONED DATE.

Signed, Sealed and Delivered by the

Said (For the Bank)



In presence of

Signed, Sealed and Delivered by the

Said (For the Company)

In presence of

Request For Proposal (RFP) - Allahabad Bank€¦ · RFP for Comprehensive AMC for Servers at...

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