Request for Proposal: Litigation Support Services

Request for Proposal: Settlement Notice and Claims Administration

Attorney Generals Office

STATE OF WASHINGTON

Request for Proposal (RFP) K4983

Schedule (Section 2)

Submittal Requirements (Sections 4-5)

TITLE: Settlement Notice and Claims Administration

Contract Number

Proposal Due Date & Time

AGO.PSC.4983

September 8, 2015 4:00 PM Pacific Time

Please return proposals to:

Attorney Generals Office

ATTN: Kim Miller

1110 Capitol Way South

PO Box 40107

Olympia, WA 98504-0107

________________________

Prepared by:

Kim Miller

Purchasing & Contracts Manager

Phone (360) 586-3433

Fax (360) 586-8772

Email: kimm@atg.wa.gov

1Introduction4

1.1Background4

1.2Contract Objective5

1.3Contract Scope5

1.4Public Disclosure6

1.5WEBS: Washingtons Electronic Business Solution6

1.6Definitions6

2Schedule9

2.1Pre-Bid Conference10

3Administrative Requirements10

3.1RFP Coordinator (Proper Communication)10

3.2Settlement Notice Administration Functions10

3.3Vendor Questions11

3.4Vendor Comments12

3.5Vendor Complaints12

3.6Delivery of Vendor Responses [Mandatory Requirement]12

3.7Response Contents13

3.8Number of Response Copies Required [Mandatory Requirement]13

3.9Response Presentation, Format and content [MandatoryRequirement] 14

3.9.1Responses must be written in English.14

3.9.2The Vendor name and the name, address, email, facsimile and telephonenumber of the Vendors authorized representative must be identified at the beginning of the Response14

3.9.3Hard copy Responses should be prepared on loose-leaf paper and placed in three-ring binders, as needed, with tabs separating the major sections of the Response. Pages must be numbered consecutively withineach section of the Response showing Response section number and pagenumber. The paper upon which hard-copy documents are made should bewhite, 8 x 11 and preferably recycled. Foldouts containing charts,spreadsheets, and oversize exhibits are permissible.14

3.9.4Electronic Material Requirements: Electronic versions of the Response,whether submitted on CD-ROM or DVD together with a hard-copy orsubmitted via email, must be in MS Word and/or Excel format, except thatVendor manuals, brocures or similar other written materials may be scannedand submitted in PDF format. Additionally, all documents that requiresignature must be fully executed, scanned, and submitted in PDF formattogether with the unsigned MS Word and/or Excel versions of the documents.14

3.9.5Figures and tables must be numbered and referenced in the text of theResponse by the numbers assigned within this RFP.15

3.9.6The following materials must be completed and signed by a representative authorized to bind the Vendor to the offer, and provided to the RFP Coordinator in the order listed:15

3.10Multiple (Alternative) Responses15

3.11Cost of Response Preparation16

3.12Response Property of AGO16

3.13Vendor Proprietary or Confidential Information16

3.14Waive Minor Administrative Irregularities17

3.15Errors in Response17

3.16Amendments and revisions17

3.17Right to Cancel17

3.18Incorporation of Documents into Contract17

3.19No Obligation to Contract/Buy18

3.20No Costs or Charges18

3.21Withdrawal of Response18

3.22Non-Endorsement and Publicity18

3.23Optional Vendor Debriefing18

3.24Protest Procedures19

3.25Notification of Apparent Successful Vendor (ASV)19

3.26Electronic Availability19

4Vendor Requirements20

4.1Vendor Responsibility for RFP20

4.2Vendor Licensed to do business in Washington20

4.3Taxes20

4.4Absence of Conflicts20

4.5Assignment or Subcontracting; Affiliates (Applicable to Contracts in Which the Vendor Intends To Subcontract A Portion of the Work)20

4.5.1AGO will accept Responses that include third-party involvement only if a)the Vendor submitting the Response agrees to take complete responsibilityfor all actions of such Subcontractors and/or Affiliates, and b) Vendoridentifies the Subcontractor or Affiliate as the supplier of any portion of the Settlement Administration work performed under the Contract, with specificityas to which line item the third party will provide on Appendix B, SettlementNotice and Claims Administration.20

4.5.2Except as set forth in RFP Section 4.4.1, Contractor shall not subcontract,assign, or otherwise transfer its obligations under any Contract issued as aresult of this RFP without the prior written consent of the AGO Contract Administrator, as set forth in the Proposed Contract (Exhibit A). Set21

4.6Insurance21

4.7Continuous Service22

5Response Requirements {mandatory}22

5.1mandatory, but unscored requirements22

5.1.1an Executive summary That Includes:22

5.1.2Certification and Assurances (Appendix A)23

5.1.3Authorization to Release Information (Appendix E)23

5.1.4Statement of Understanding and Ability (Appendix G)23

5.1.5vendor account manager (Appendix h)23

5.2mandatory requirements {Scored}24

5.2.2Settlement Notice and Claims Administration Pricing Table(Appendix C)--50 Possible Points.25

5.2.3Client References (Appendix D 150 Possible Points)25

5.2.4Vendor Facilities, Equipment, and Security (Appendix F 130 Possible Points)26

6Evaluation Process26

6.1Overview26

6.2Phase 1 - Administrative Screening27

6.3Phase 2 - Evaluation Team(s)27

7EvaluationAnd Scoring27

7.1Overview27

7.2Settlement Notice and Claims (Appendix B)28

7.3Settlement notice and claims Administration Pricing Table(Appendix C)28

7.4Client References (Appendix D)29

7.5Vendor Facilities, Equipment, and Security (Appendix F)29

7.6Vendor Facilities, Equipment, and Security (Appendix F)29

7.7Scoring summary30

7.8Vendor Total Score & Selection of Apparently Successful Vendor (ASV)30

1 Introduction

1. Background

The Washington Office of the Attorney General (AGO) Antitrust Division investigates potential anti-competitive activity and is responsible for enforcing the antitrust provisions of Washington's Unfair Business Practices-Consumer Protection Act. The Antitrust Division also brings actions in federal court under Sections One and Two of the Sherman Act. The Antitrust Division also provides legal services to various State agencies throughout Washington. As an independent constitutional office and legal counsel to the State of Washington and its citizens, the AGO serves the citizens of Washington with the highest standards of excellence, ethics and effectiveness. See more about the Division at: http://www.atg.wa.gov/antitrustunfair-trade-practices#sthash.XYM6hk0F.dpuf.

The AGO initiates this Request for Proposal (RFP) to solicit responses from qualified Vendors in order to enter into a contract for a Settlement Notice and Claims Administrator in the matter of State of Washington v. Au Optronics Corp., et al., King County Superior Court No. 10-2-29164-4SEA.

In August 2010, Washington sued a group of global manufacturers of thin-film transistor liquid crystal display (TFT-LCD) panels, a display technology commonly used in televisions, computer monitors, laptops, and cell phones. Washington alleged that the manufacturers engaged in a worldwide conspiracy to fix the price of TFT-LCD panels between 1998 and 2006, causing consumers and the state to pay inflated prices for products incorporating these panels. After nearly five years of litigation, including several appeals, the manufacturers agreed to pay $63 million to resolve the litigation. See more at: http://www.atg.wa.gov/past-cases#sthash.w2UPfldA.dpuf.

Funds from the Settlement (Settlement Fund), after certain reserves and set-asides have been made as necessary to ensure an appropriate distribution and appropriate allocations to State agency purchasers, will be available for distribution to eligible individual consumers. These funds will be paid out to eligible claimants by the Settlement Administrator selected by the Washington Attorney Generals Office.

The settlement administration program will provide each claimant who meets certain eligibility criteria a payment, in an amount or by formula to be determined by the AGO. The exact payment amount will depend on a number of variables yet to be determined. The AGO estimates that there may be 5,000,000 potentially eligible claimants, but average payments cannot be estimated at this time.

Each Vendor submitting a Response to this RFP is required to read and understand all information contained within this bid package.

1.1 Contract Objective

The objective of this contract is to obtain professional management of the notification and claims administration process of the Settlement achieved in the matter of State of Washington v. Au Optronics Corp., et al., King County Superior Court No. 10-2-29164-4SEA, as set out in more detail below and to otherwise meet the requirements of the AGO.

1.2 Contract Scope

Estimated Usage: The approximate value of the initial contract for the Settlement Notice and Claims Administration is anticipated to be $300,000.

Period of Performance: A contract term will be established for a period of two (2) years from the Contract effective date (estimated start date October 8, 2015), with the option to extend the contract for an additional one (1) year term. Extensions will be provided as set forth in the sample contract, Exhibit A to this RFP.

The schedule shall be mutually agreed upon by the Vendor and an AGO Representative.

1.3 Public Disclosure

Bid information, including price sheets, will be available for public disclosure in accordance with the Public Records Act (RCW 42.56) and RCW 39.26.030, after the AGO has announced an Apparent Successful Vendor.

1.4 WEBS: Washingtons Electronic Business Solution

Washingtons Electronic Business Solution (WEBS) is an Internet vendor registration and bid notification system. The system offers one central location where vendors register to receive notification of government bidding opportunities and access bid documents and their related attachments posted to WEBS by government organizations. WEBS is the central location for bid posting activities in Washington State. To register in WEBS go to https://fortress.wa.gov/ga/webs/. For more information about WEBS please contact WEBS Customer Service by phone (360) 902-7400 or email webscustomerservice@des.wa.gov

1.5 Definitions

Assistant Attorney General (AAG): AAGs assigned as legal counsel on behalf of the State of Washington. This RFP is being entered to provide services to be performed by AAGs in the AGOs Antitrust Division.

Affiliate: Any private organization, company, entity, subcontractor, third party, or person that is affiliated with the Vendor by way of a common board, ownership, or any other business arrangement between the Vendor and the affiliate. Use of an affiliate must first be approved by the AGO.

AGO: Washington Office of the Attorney General.

AGO Division: An internal unit of the AGO.

Apparent Successful Vendor (ASV): A vendor who has been selected, tentatively, as a Vendor under this RFP. Apparent successful vendors must supply proof of insurance and all required certifications before entering into a Contract.

Assignment: Transfer by a Vendor, which is a party to a Contract, of its right and interest under the Contract. Assignments must first be approved in writing by the AGO.

Attachments: Anything associated with or attached to any document, including an email or other electronic document.

Settlement Notice: Notification describing the settlement of the LCDs litigation and allowing potential claimants who were consumers meeting specified criteria the opportunity to file a claim for payment out of the Settlement.

Settlement Notice and Claims Administration/Administrator: An entity that manages, processes, and tracks notification to class members through mail and media, and solicits, processes, and pays valid claims out of the Settlement Funds submitted by class members.

Potential Claimants: Individuals or business entities which may be eligible to submit a claim for payment as part of the Settlement

Contract: When used as a generic term: An agreement, or mutual assent, between two or more competent parties with the elements of the agreement being offer, acceptance, and consideration. When The Contract or This Contract is referenced specifically in this RFP in reference to the agreement entered as a result of this solicitation, it shall mean the written agreement for Settlement Notice and Claims Administration entered between the AGO and the successful Vendor (the Contractor) bids/Responses thereto, and all incorporated appendices and exhibits, as well as amendments. All provisions of this RFP, including bids/Responses thereto, all incorporated appendices and exhibits, as well as amendments, and the Standard Terms and Conditions (Exhibit B), which are incorporated by reference herein, form the base Contract between the AGO and the Contractor.

Contractor: The successful Vendor who executes a contract as a result of this RFP. The successful Vendors is an independent contractors when performing the services authorized under the Agreement.

Contractors or Vendors Representative: An individual designated by the Vendor/Contractor to act on its behalf and provided authority by the Vendor/Contractor to legally bind the Vendor/Contractor concerning the terms and conditions set forth in bid and contract documents.

Cure Process: The opportunity to rectify a default as allowed by Section 3.27 of the Standard Terms and Conditions (Exhibit B). In the event a Contractor poorly performs its duties or fails to comply with any requirements of the Contract, the AGO may send a letter to the Contractor, and allow the Vendor a reasonable time to rectify the performance. A reasonable time shall ordinarily be nine calendar days from the date the notice is put in the U.S. mail, or seven days from the date a certified letter is received and signed for by Vendor. A shorter period may be required where circumstances require a prompt remedy.

Defendant: The defendants in this case are AU Optronics Corp.; AU Optronics Corp., America; Chime Innolux Corp.; Chime Optoelectornics USA, Inc.; Epson Imaging Devices Corp.; Epson Electronics America, Inc.; Hitachi, Ltd.; Hitachi Displays, Ltd.; Hitachi Electronic Devices (USA), Inc.; LG Display Co., Ltd.; LG Display America, Inc.; Samsung Electronics Co., Ltd.; Samsung Semiconductor, Inc.; Samsung Electronics America, Inc.; Sharp Corp.; Sharp Electronic Corp.; Toshiba Corp,; Toshiba America Electronics Components, Inc.; Toshiba America Information Systems, Inc.; and Toshiba Mobile Display Technology Co., Ltd., f/k/a/ Toshiba Matsushita Display Technology Co.

Division Chief: A managing AAG responsible for supervising and managing an AGO Division.

Plaintiff: The plaintiff in this case is the State of Washington. The State brought this case on behalf of purchasers of electronic devices affected by the allegedly wrongful conduct of the Defendants.

Response: A Vendors written offer and bid submission pursuant to this RFP.

Sampling: Sampling usually (but not always) refers to the process of statistically testing a data set for the likelihood of finding relevant information. It is useful when addressing a number of issues relating to litigation, including decisions as to which repositories of data should be preserved and reviewed in a particular litigation, and determinations of the validity and effectiveness of key word searches or other data extraction procedures. Sampling can also be useful in providing information to the court about the relative cost-benefit analysis of requiring a party to obtain certain electronic records.

Settlement or Settlement Fund: The funds available for distribution to eligible purchasers of electronic devices, paid by the Defendants to resolve claims brought by the Plaintiff.

Subcontractor: Any private organization, company, entity, third party, or person that the Vendor intends to use to complete services or line items identified in Appendix B, by way of a subcontract between the Vendor and the subcontractor. Subcontracts must be approved by the AGO prior to execution.

Vendor: A company or individual supplying services associated with administration of the Settlement Fund including notice administration, claims solicitation and processing, distribution of funds, and any required reporting.

Vendor Account Manager: The individual identified by Vendor who will provide oversight of the Contract activities and serve as the principle point of contact on behalf of the Vendor/Contractor for all work performed on this Contract.

2 Schedule

This RFP is issued under the following estimated Schedule of Events. The bid response deadline is mandatory and non-negotiable. Failure to meet any of the required deadlines will result in disqualification from participation. Unless otherwise indicated, all required deadlines are 5:00 p.m. PST.

Date Event

August 17, 2015 Issue RFP in WEBS.

August 26, 2015Written Vendor questions and Comments Due.

August 28 2015Written Responses to Vendor Questions and Comments.

August 28, 2015Issue Amendments (if necessary).

September 1, 2015Vendor Complaints Due (REQUIRED DEADLINE IF VENDOR WISHES TO COMPLAIN)

September 8 2015Written responses to Vendor Complaints Due 10:00 AM.

September 8 2015Vendor Responses Due 4:00 PM (REQUIRED DEADLINE)

September 18, 2015Evaluations Completed

September 18, 2015Notification of Apparent Successful Vendor(s)

September 23, 2015Vendor Requests for Debriefing Due (REQUIRED DEADLINE IF VENDOR WISHES DEBRIEFING)

September 25, 2015Vendor Debriefings (Provided if requested)

October 2, 2015Vendor Protests Due (REQUIRED DEADLINE IF VENDOR WISHES TO PROTEST)

October 5, 2015Tentative Contract Start Date (Will be extended if needed to address a Protest)

The AGO reserves the right to revise the above schedule, and may extend the Response due date should it issue significant amendments in response to Vendor comments or complaints.

2. Pre-Bid Conference

There will be no Pre-Bid Conference.

3 Administrative Requirements

3. RFP Coordinator (Proper Communication)

Upon release of this RFP, all Vendor communications concerning this solicitation must be directed to the RFP Coordinator listed below. Unauthorized contact regarding this solicitation with other state employees involved with the solicitation may result in disqualification. All oral communications are unofficial and non-binding on the State. Vendors should rely only on written statements issued by the RFP Coordinator.

Kim Miller, RFP Coordinator

Attorney Generals Office

Delivery Address:

7141 Cleanwater Ln SW

Olympia, WA 98501

Mailing Address:

PO Box 40107

Olympia, WA 98504-0107

Telephone:(360) 586-3433

FAX:(360) 586-9676

Email: kimm@atg.wa.gov

RFP K4983: Settlement Notice and Claims Administrator 1 | Page

3.1 Settlement Notice Administration Functions

The AGO believes that there may be as many as 5,000,000 consumers who may be eligible to submit a claim to the Settlement Fund, and who will need to be notified of the Settlement and their right to submit a claim. This RFP includes notifying purchasers of electronics which included a liquid crystal display (LCD).

The AGO will determine what criteria an individual must meet in order to be eligible to participate in the settlement distribution. These criteria may include one or more of the following:

Claimant lived in the State of Washington at the time the technology purchase was made.

Claimant was an indirect purchaser i.e. they did not purchase the device directly from a manufacturer.

Claimant purchased a device that integrated a liquid crystal display during the period of 1998 to 2006 from a retailer in the State of Washington.

Additionally, some potential claimants may be required to provide receipts or other business records. All will be required to complete a claim form in which they certify under penalty of perjury that their claimed purchases are true.

The Settlement Administrator will work in consultation/collaboratively with AAGs from the AGO Antitrust Division to develop the claims administration process. The claims administration process will include a requirement for the Settlement Administrator to promptly establish a dedicated website and toll-free number that potential claimants may contact directly to provide updated address information and ask questions regarding the claims process. The Settlement Administrator will also design, and provide in a compatible format, information regarding the claims process for posting on the AGO Website.

The Settlement Administrator will design and publish a notice campaign aimed at achieving the highest contact with potential claimants. Notices may be sent to potential claimants who request a hard copy. Whenever necessary, the Settlement Administrator will engage in efforts to determine the current addresses of potential claimants. The Settlement Administrator will facilitate an optional online claims process to minimize the costs associated with direct mailings. Claimants will be required to submit their claim by a certain deadline, yet to be determined by the AGO.

The AGO in conjunction with the Settlement Administrator will then determine the total number of eligible claimants and the amount of the payment each will receive. The Settlement Administrator will expeditiously distribute checks to eligible claimants as soon as practicable or as directed by the AGO. The Settlement Administrator will also coordinate and include any required tax information associated with the distribution, and complete any required tax reporting.

3.2 Vendor Questions

Vendor questions regarding this RFP will be allowed until the date and time specified in the Schedule (paragraph 2). Vendor questions must be submitted in writing (email acceptable) to the RFP Coordinator. An official written AGO response will be provided for Vendor questions received by this deadline. Written responses to Vendor questions will be posted on WEBS.

The Vendor that submitted the questions will not be identified. Oral responses to questions will be considered unofficial and non-binding. Only written responses posted to WEBS will be considered official and binding.

3.3 Vendor Comments

Vendors are encouraged to review the requirements of this RFP carefully and submit any comments and recommendations, including Complaints, to the RFP Coordinator, and to raise any questions, exceptions, or additions they have concerning the RFP requirements as early in the RFP process as possible. Vendor comments must be submitted in writing (email acceptable) by the deadline for Vendor questions and comments in the Schedule (RFP Section 2). An official written AGO response will be provided for Vendor comments received by this deadline. Written responses to Vendor comments will be posted on WEBS.

The Vendor that submitted the comments will not be identified. Oral responses to comments are considered unofficial and non-binding. Only written responses posted to WEBS will be considered official and binding.

3.4 Vendor Complaints

Vendors may submit complaints based upon any of the following grounds:

The solicitation unnecessarily restricts competition; or

The solicitation evaluation or scoring process is unfair or flawed; or

The solicitation requirements are inadequate or insufficient to prepare a response.

Vendors are encouraged to raise any complaints early in the RFP process to enable the AGO to address concerns, but complaints may be submitted up until the complaint deadline set forth in the Schedule (RFP Section 2). Should a Vendors concern identify an issue that is in the best interest of the AGO to address, the AGO may modify this RFP accordingly. The AGO decision regarding concerns raised is final; no further administrative review by the AGO is available.

Complaints must be in writing and must be sent to the RFP Coordinator. Complaints may be submitted via email or facsimile, as authorized by the AGO Complaint and Protest Procedure posted on WEBS with this RFP. Complaints must clearly articulate the basis for the complaint and should include a proposed remedy. The RFP Coordinator will respond to all complaints in writing and will post the response to complaints, including any changes to the RFP, on WEBS. Complaints may not be raised again during the protest period. The solicitation process may continue pending the AGO response to a Vendors concern(s).

3.5 Delivery of Vendor Responses [Mandatory Requirement]

The Response, in its entirety, must be received by AGO no later than the time set forth in the Schedule (RFP Section 2). All Responses must be delivered, mailed via U.S. Mail, or emailed to the RFP Coordinator at the address provided in RFP Section 3.1.

The official time stamp for Responses that hand delivered or mailed will be the date/time the document is stamped received by AGO reception personnel, located at 7141 Cleanwater LN SW, Olympia, Washington.

As for emailed responses: the sent/date time posted by Vendors email system will be used as the official time stamp, but may not reflect the exact time received. The RFP Coordinator will provide a Confirmation of Receipt Email within 72 hours of the Due Date and Time set forth in Section 3.2. This Confirmation of Receipt Email shall not be evidence of timeliness, Responsiveness or Responsibility, but merely that the Bid was received. Should a Bidder not receive a Confirmation of Receipt Email, it is the responsibility of the Bidder to notify the RFP Coordinator of the missing Bid within 96 hours of the Due Date and Time set forth in Section 3.2.

Bidders should allow sufficient time to ensure timely receipt of the Bid by the RFP Coordinator. Late Bids will not be accepted and will be automatically disqualified from further consideration.

AGO assumes no responsibility for delays caused by Vendors email, network problems or any other party. All Bids must strictly adhere to the format as set forth in the Instructions herein. Attachments may not exceed 10 MB. Responses exceeding 10 MB must be split into separate files and emailed consecutively. Zipped files will not be accepted by AGO and must not be used for submission of Bids. All Bids and any accompanying documentation become the property of AGO and will not be returned. Bids may not be transmitted using facsimile transmission.

Vendors should allow sufficient time to ensure timely receipt of Responses by the RFP Coordinator. Late Responses will not be accepted and will be automatically disqualified from further consideration. Responses submitted via facsimile (FAX) will not be accepted.

3.6 Response Contents

The Response must contain information responding to all requirements of paragraphs 3.6, 3.8, 3.9and 5, including all subparts to these paragraphs. The Executive Summary and all required Appendices A-H must include the signature of an authorized Vendor representative.

Failure to provide any requested information in the prescribed format will result in Vendor disqualification.

3.7 Number of Response Copies Required [Mandatory Requirement]

For responses that are personally delivered or delivered via U.S. Mail:

Two (2) hard copies and one (1) electronic copy of the response, and one (1) hard copy of manuals, brochures, or other printed materials, if any. A PDF copy of any manuals, brochures, or other printed material must also be provided as part of the electronic copy. Electronic copies submitted with hard copy responses must be provided on a CD ROM or a DVD; other storage devices (thumb drives, etc.) will not be accepted.

For emailed materials:

One (1) copy of the Response.

The AGO will not accept zipped files.

Failure to follow these requirements will result in Vendor disqualification.

Response Presentation, Format and content [Mandatory Requirement]

Paragraph 3.9 contains additional format requirements, and lists materials that must be submitted in response to this RFP, including required. These subpart paragraphs are mandatory. If the Vendor fails to complete and provide the all required information the Vendor will be disqualified.

Responses must be written in English.

The Vendor name and the name, address, email, facsimile and telephone number of the Vendors authorized representative must be identified at the beginning of the Response.

Hard copy Responses should be prepared on loose-leaf paper and placed in three-ring binders, as needed, with tabs separating the major sections of the Response. Pages must be numbered consecutively within each section of the Response showing Response section number and page number. The paper upon which hard-copy documents are made should be white, 8 x 11 and preferably recycled. Foldouts containing charts, spreadsheets, and oversize exhibits are permissible.

Electronic Material Requirements: Electronic versions of the Response, whether submitted on CD-ROM or DVD together with a hard-copy or submitted via email, must be in MS Word and/or Excel format, except that Vendor manuals, brochures or similar other written materials may be scanned and submitted in PDF format. Additionally, all documents that require signature must be fully executed, scanned, and submitted in PDF format together with the unsigned MS Word and/or Excel versions of the documents.

Figures and tables must be numbered and referenced in the text of the Response by the numbers assigned within this RFP.The following materials must be completed and signed by a representative authorized to bind the Vendor to the offer, and provided to the RFP Coordinator in the order listed: The Executive Summary required by RFP Section 5.1.1.Certifications and Assurances (Appendix A), which must include all Vendor Exceptions, if any, to the Proposed Contract (Exhibit A).

Settlement Notice and Claims Administration (Appendix B).Proposed Settlement Notice and Claims Administration Pricing Tables (Appendix C). Vendors may revise this template as necessary to prepare and submit a complete bid or use their own format, so long as it contains at least the information contained in Appendix C and is submitted in Excel format.Client Reference Form (Appendix D): Vendor shall fill in only the Box on the top of page one for three (3) distinct references, and also sign the signature line at the bottom of the final page and return the three forms with the Response.Authorization to Release Information (Appendix E)Vendor Facilities, Equipment and Security (Appendix F).Statement of Understanding and Ability (Appendix G). Vendor Account Manager (Appendix H).

Failure to provide any requested information in the prescribed format will result in disqualification of the Vendor.

3. Multiple (Alternative) Responses

Multiple or Alternative Responses from a Vendor will be permissible; however, each Response must conform fully to the requirements for Response submission. Each such Response must be submitted separately and labeled as Response #1, Response#2, etc. on each page included in the Response.

Vendors assume all responsibility for the method of delivery and for any delay in the delivery of their Responses.

3.9 Cost of Response Preparation

AGO will not reimburse Vendors for any costs associated with preparing or presenting a Response to this RFP.

Vendor assumes all costs associated with the preparation of this RFP, travel to optional pre-bid conferences, site visits, and related expenses.

3.10 Response Property of AGO

All materials timely submitted in response to this solicitation become the property of AGO. Untimely submitted materials will be returned to the sender.

3.11 Vendor Proprietary or Confidential Information

Any information contained in the Response that Vendor desires to claim as proprietary and exempt from disclosure under the provisions of Chapter 42.56 RCW, or other state or federal law that provides for the nondisclosure of the information, must be clearly designated. Each page containing the information claimed to be exempt from disclosure must be identified by the words Proprietary Information printed on the lower right hand corner of the page, and the material on that page proprietary must be clearly identified. Marking the entire Response or entire sections of the Response as proprietary, confidential or exempt from disclosure will not be accepted nor honored. After completion of the RFP, the AGO will not treat pricing information as confidential or proprietary. AGO will not honor any Vendor Responses indicating that pricing is proprietary or confidential, and if a request for release of a Vendors pricing is made, the AGO will release such information, ordinarily after completion of this RFP process.

If a public records request is made to obtain or view information contained in a Response that Vendor marks as proprietary, the AGO will notify Vendor of the request and of the date that the records will be released to the requester unless Vendor obtains a court order enjoining that disclosure. If Vendor does not obtain a court order enjoining disclosure, AGO will release the requested information on the date specified.

The AGOs sole responsibility to protect information deemed proprietary or confidential by the Vendor shall be limited to maintaining the information marked proprietary in a secure area and to notify Vendor of any request(s) for disclosure for the length of time that the AGO retains Vendors information that is marked proprietary. Failure to so label such information or failure to timely respond after notice of a public records request has been given shall be deemed a waiver by Vendor of any claim that such information is proprietary and exempt from disclosure under RCW42.56 or other laws.

3.12 Waive Minor Administrative Irregularities

AGO reserves the right to waive minor administrative irregularities contained in any Response. Additionally, AGO reserves the right, at its sole option, to make corrections to Vendors Responses when an obvious mathematical error has been made in the price quotation. Vendors will not be allowed to make changes to their quoted price after the Response submission deadline.

3.13 Errors in Response

Vendor is liable for all errors or omissions contained in its Responses. Vendor will not be allowed to alter its Response documents after the deadline for Response submission. AGO is not liable for any errors in Responses. AGO reserves the right to contact Vendor for clarification of Response contents.

In those cases where it is unclear to what extent a requirement or price has been addressed, the evaluation team(s) may, at its discretion and acting through the RFP Coordinator, contact a Vendor to clarify specific points in the submitted Response. However, under no circumstances will the responding Vendor be allowed to make changes to the proposed items after the deadline stated for receipt of Responses.

3.14 Amendments and revisions

AGO reserves the right to change the Schedule (paragraph 2) or other portions of this RFP at any time. AGO may correct errors in the solicitation document identified by AGO or a Vendor Any changes or corrections will be made by one or more written amendment(s), dated, and attached to or incorporated in and made a part of this solicitation document, and will be posted on WEBS. Each Vendor is responsible to check this site for changes and is encouraged to do so frequently. The AGO will not be responsible for notifying Vendors of changes in any other manner. All changes must be authorized and issued in writing by the RFP Coordinator. If there is any conflict between amendments, or between an amendment and the RFP, whichever document was issued last in time shall be controlling. In the event that it is necessary to revise or correct any portion of the RFP, a notice will be posted on WEBS.

3.15 Right to Cancel

The AGO reserves the right, in its sole discretion, to reject any and all Responses received without penalty and not to issue a contract as a result of this RFP, as well as the right to cancel and/or reissue this RFP at any time without obligation or liability.

Incorporation of Documents into Contract

This solicitation document, including any amendments or revisions, all appendices and exhibits thereto, and the Response will be incorporated into any resulting Contract.

No Obligation to Contract/Buy

The AGO reserves the right to refrain from contracting with any and all Vendors for Settlement Services/Claims Administration as a result of this RFP.

3.16 No Costs or Charges

No costs or charges under a proposed Contract may be incurred by the AGO before a Contract is fully executed.

3.17 Withdrawal of Response

A Vendor may withdraw a Response that has been submitted at any time up to the Response due date and time identified on the Schedule (RFP Section 2). To accomplish Response withdrawal, a written request signed by an authorized Vendor representative must be submitted to the RFP Coordinator. After withdrawing a previously submitted Response, Vendor may submit another Response at any time up to the Response submission deadline.

If Vendor submits evidence in writing satisfactory to the AGO that a mistake was made in the calculation of its Response, the AGO may allow the Response to be withdrawn, provided that the claim of mistake and supporting documentation is provided to the RFP Coordinator within three Business Days of the due date and time for the Response. Compliance with this section relieves the Vendor of its 180 day bid guarantee.

3.18 Non-Endorsement and Publicity

In selecting a Vendor under this RFP, the AGO is neither endorsing a Vendors product and/or services nor suggesting that a Vendor is the best or only solution to the AGOs needs. By submitting a Response, Vendor agrees to make no reference to the AGO or the State in any literature, promotional material, brochures, sales presentation or the like, regardless of method of distribution, without the prior review and express written consent of the AGO.

3.19 Optional Vendor Debriefing

Only a Vendor who submitted a Response may request an optional debriefing conference to discuss the completed evaluation of the Vendors Response. Requests must be made in writing, and the requested debriefing conference must occur on or before the date specified in the Schedule (RFP Section 2). The request must be in writing (facsimile or email acceptable) addressed to the RFP Coordinator.

The optional debriefing will not include any comparison between the Vendors Response and any other Vendor Responses submitted. However, the AGO may discuss the factors considered in the evaluation of the Response and address questions or concerns about the Vendors ability to perform pursuant to this RFP and the Vendors Response.

3.20 Protest Procedures

All protests shall be processed in accordance with Policy # DES-170-00, and the AGO Complaint and Protest Protocol adopted pursuant thereto, posted on WEBS together with this solicitation and summarized below.

Only a Vendor who submitted a Response to this solicitation and participated in a debriefing conference may file a protest. Upon completion of the debriefing conference, a Vendor is allowed five (5) Business Days to file a formal protest of the solicitation with the RFP Coordinator. The protest must be based upon one or more of the following;

a) A matter of bias, discrimination or conflict of interest on the part of an evaluator;

b) Errors in computing the scores; or

c) Non-compliance with procedures described in the procurement document or agency protest process or DES requirements.

The AGO Chief of Staff, Chief Deputy, or Director of Operations shall appoint a person who has not been involved in the evaluation and award process to investigate and respond to the protest. The Chief of Staff, Chief Deputy or Director of Operations may, at their discretion, conduct the investigation themselves and provide the protest response.

The AGO will issue a decision on the protest no more than seven (7) Business Days from the receipt of the protest, unless additional time is needed. If additional time is needed, the AGO will notify the protesting Vendor in writing.

3.21 Notification of Apparent Successful Vendor (ASV)

All Vendors responding to this solicitation will be notified in WEBS when the AGO has selected the ASV. The date of announcement of the ASV will be the date posted in WEBS.

3.22 Electronic Availability

The contents of this RFP and any amendments and written answers to questions will be available on WEBS. The document(s) will be available in Microsoft Word. Each Vendor is responsible for checking this site for notices and changes and should do so frequently.

4 Vendor Requirements

4. Vendor Responsibility for RFP

Vendor is required to read and understand all information contained within the entire RFP package, including all of its appendices and attachments. Appendix A, Certification and Assurances, attesting that Vendor has read and understands the documents referred to in this section, must be submitted with Vendors Response.

4. Vendor Licensed to do business in Washington

Within thirty (30) calendar days of being identified as an ASV, the Vendor must be licensed to conduct business in Washington, including registering with the Washington State Department of Revenue. If the Vendor has not received a formal UBI number at time it submits its Response, Vendor must affirm that it will become licensed in Washington within thirty (30) calendar days of being selected as an ASV. For more information related to becoming licensed to conduct business in Washington,visitthefollowingwebsite,http://dor.wa.gov/Content/DoingBusiness/RegisterMyBusiness/. The AGO will verify the licensing status of the ASV prior to executing a contract.

4. Taxes

Contractor (the Vendor entering a Contract under this RFP) is responsible to collect and report all applicable taxes.

4. Absence of Conflicts

Prior to entering into a Contract, an Apparent Successful Vendor shall be required to run a conflict check of its existing clients and its engagements to ascertain that conflicts do not exist. This would include engagements on all matters in which the AGOs adversaries may be involved, even those that appear unrelated to the proposed project. This includes engagements on all matters in which the AGOs adversaries may be involved, even those that appear unrelated to the proposed project. Vendors may not be engaged on any pre-litigation or litigation matter if it is also engaged by the AGOs adversary on that particular pre-litigation or litigation matter.

4. Assignment or Subcontracting; Affiliates (Applicable to Contracts in Which the Vendor Intends To Subcontract A Portion of the Work)AGO will accept Responses that include third-party involvement only if a) the Vendor submitting the Response agrees to take complete responsibility for all actions of such Subcontractors and/or Affiliates, and b) Vendor identifies the Subcontractor or Affiliate as the supplier of any portion of the Settlement Administration work performed under the Contract, with specificity as to which line item the third party will provide on Appendix B, Settlement Notice and Claims Administration.Except as set forth in RFP Section 4.4.1, Contractor shall not subcontract, assign, or otherwise transfer its obligations under any Contract issued as a result of this RFP without the prior written consent of the AGO Contract Administrator, as set forth in the Proposed Contract (Exhibit A). Set 4. Insurance

The Contractor will be required to obtain insurance to protect the State should there be any claims, suits, actions, costs, damages or expenses arising from any negligent or intentional act or omission of Contractor or its Subcontractor(s) or Affiliates, or their agents, while performing work under the terms of any Contract resulting from this solicitation. Vendors will find a description of the insurance requirements in the proposed contract terms in Exhibit A, Proposed Contract.

4. Continuous Service

The Vendor and any approved subcontractors must be able to provide continuous services at the rates and delivery schedules set forth in the bid.

5 Response Requirements {mandatory}

5. mandatory, but unscored requirementsThe requirements under Section 5.1 and its subparts are mandatory, but will not be scored. Failure to provide the information requested or complete any one of the appendices identified in this Section 5.1 and its subparts, using any templates required by this RFP, will cause the Vendor to be disqualified. 0. an Executive summary That Includes:0. A list of all materials and enclosures included in the Response;0. Vendors legal business name;0. Vendors legal status (e.g., corporation, sole proprietorship, partnership, etc.);0. The year the Vendor was organized to do business as it currently substantially operates;0. Vendors parent company, if applicable;0. Vendors total number of years in business;0. The number of years Vendor has performed Notice Administration related services;0. The number of years Vendor has performed consulting-related services;0. Vendors Washington State Uniform Business Identification (UBI) number. If Vendor does not have a UBI number, the Vendor must state that it will become licensed in Washington within thirty (30) calendar days of being selected as an ASV;Vendors Washington State Uniform Business Identification (UBI) number. If Vendor does not have a UBI number, the Vendor must state that it will become licensed in Washington within thirty (30) calendar days of being selected as an ASV;0. Vendors Federal Tax Identification number0. Vendors home office address;0. Vendors telephone and fax numbers;0. Vendors website URL, if any;0. The contact information, including name and email address, for Vendors contact representative regarding this RFP;0. Vendors organizational chart, including the names and titles of Vendors principal officers and those authorized to execute contracts for Vendor;0. A brief description of the Vendor organization, including the Vendors experience and history providing Notice and Claims Administration Services similar to those being solicited under this RFP. (Vendors should be specific and should include dates, clients, and a description of the services it furnished.) 0. A description of Vendors workflow procedures0. A detailed description of Vendors quality control process0. A detailed explanation of Vendors chain of custody procedures0. Identification of any State employees or former State employees employed or on the Vendors governing board as of the date of the Vendor Response. Include a statement of such employees or officers positions and responsibilities within the Vendors organization. If, following a review of this information, the AGO determines that a conflict of interest exists, the Vendor may be disqualified from further consideration for the award of a contract;0. Identification of any affiliations, associations, or contractual relationships that Vendor has or has had with Defendants, including Defendants parent companies, subsidiaries, or other affiliates. Verify that a conflict check was run in order for the Vendor to provide this response. Include a statement of the nature of the relationship or work performed, including when such relationship commenced and ended. If, following a review of this information, the AGO determines that a conflict of interest exists, the Vendor may be disqualified from further consideration for the award of a contract;0. Whether any sections of the Response have been marked Proprietary or Confidential, and the specific location (page number and paragraph) of such section(s);0. A guarantee that the Vendors Response, as submitted, will remain in full force and effect for 180 days, unless withdrawn prior to the Response due date and time identified on the Schedule (paragraph 2) as allowed under paragraph 3.21 of this RFP; Any statements the Vendor wishes to convey to the RFP Coordinator and/or the Evaluation Team;

0. Certification and Assurances (Appendix A)

Vendor shall review and sign Appendix A, Certification and Assurances. Among other things, the Certification and Assurances requires the Vendor to identify any exceptions to the Proposed Contract (Exhibit A). Note that AGOs decision to advance Vendor to Phase 2 of the evaluation process does NOT mean that the AGO will accept Vendors exceptions to the Proposed Contract.

0. Authorization to Release Information (Appendix E)

Vendor shall review and sign Appendix E, Authorization to Release Information, which permits the AGO to check client references, including any Vendor clients not listed by the Vendor, but known to the AGO as being a former or current client of the Vendor.

0. Statement of Understanding and Ability (Appendix G)

Vendor shall review and sign Appendix E, Authorization to Release Information, confirming that they understand the requirements of this RFP and have the ability to provide services should they be awarded the Contract as a result of this solicitation.

0. vendor account manager (Appendix h)

Vendor should identify an Account Manager on Appendix H, the individual who will provide oversight of Vendor Contract activities. Vendors Account Manager will be the principal point of contact concerning Vendors performance under any Contract, resulting from this RFP. Vendor shall notify the AGO Contract Administrator, in writing, when there is a new Vendor Account Manager assigned to any Contract resulting from this RFP. Vendor should review and complete Appendix H, Vendor Account Manager, and submit it with their response.

5. mandatory requirements {Scored}Settlement Notice and Claims Administration Services Sections (Appendix B)120 Possible Points

A Vendor must be able to provide 100% of the services identified in Appendix B; failure to indicate that one of the services can be provided will result in the Vendors elimination. Vendor is encouraged to provide a narrative response explaining its responses/how it intends to satisfy each element enumerated on Appendix B

Each item on Appendix B is worth up to five (5). Any item not explained will be given zero (0) points. The scale set for in paragraph 7.1 will be utilized when scoring Appendix B, with the following modification:

All designated services and staff must be provided directly by the Vendor, unless an assignment, subcontract, or use of an affiliate is approved by the AGO pursuant to paragraphs 4.5 of this RFP, including its subparts

If the Vendor intends to utilize a subcontractor or affiliate to perform any of the items within a service section on Appendix B, then the intent shall be clearly and prominently indicated in the Vendors Appendix B Response, and any utilization of a subcontractor or affiliate shall be subject to the requirements of paragraph 4.5 of this RFP, including and its subparts. Scoring will not be affected by the indication of an intent to utilize a subcontractor or affiliate.

Settlement Notice and Claims Administration Pricing Table (Appendix C)--50 Possible Points.

Vendor must provide a detailed cost bid, using the template provided in Appendix C except as otherwise allowed by paragraph 3.9.8, identifying the cost of each service. Please include a not to exceed amount. If any cost identified is inclusive of another line item, Vendor must indicate this in its narrative when providing the cost bid. Vendors may add to the services set out in Appendix C as necessary to provide a complete and comprehensive bid.

If the Vendor has noted it intends to utilize a subcontractor or affiliate to perform any of the items on Appendix B, pricing for the subcontractor or affiliate shall be clearly and prominently indicated in the Vendors cost bid on Appendix C. Utilization of a subcontractor or affiliate shall be subject to the requirements of paragraph 4.5 of this RFP, including its subparts. Scoring will not be affected by the indication of an intent to utilize a subcontractor or affiliate.

For additional information regarding how pricing will be scored, see paragraph 7.3.

Client References (Appendix D 150 Possible Points)

Vendor must provide contact information, including phone number, name, and email, for three (3) business and/or government clients references, using page 1 of Appendix D, Client References. Vendor shall also sign the final page of Appendix D.

Each client reference shall be unique. If the Vendor submits contact information for two or more individuals from the same client entity, only one will be contacted. A Vendor submitting contact information for fewer than three (3) unique client references shall receive less than the full evaluation points available for this portion of the evaluation.

Vendor must select clients who will respond in a timely manner to the Evaluation teams telephone or email inquiry with objective information regarding the services the client has purchased. Vendors may notify references in advance to inform the client that they may be contacted by the AGO. Vendors should complete the upper portion of Appendix D for each of the three references and submit the forms with its response.

The services purchased by the reference clients should be similar to those requested by this RFP. References must not be from a person, company, or organization with any special interest, financial or otherwise, in the Vendor.

Evaluation team members will contact Vendors client references directly, either by phone or email, and ask each reference the questions listed in Appendix D. The reference score will be based on the references response to each question. Each of the ten questions on Appendix D is worth up to five (5) points; with three references, the maximum points that any Vendor could obtain on this part of the review is 150.

AGO reserves the right to be one of Vendors client references based on any of the AGOs prior experience with a Vendor, and may complete the client reference form based on that prior experience.

AGO reserves the right to eliminate from further consideration in the RFP process any Vendor who, in the opinion of AGO, receives an unfavorable report from a client. AGO may, at its discretion, contact other Vendor clients not listed by the Vendor as a reference.

Vendor Facilities, Equipment, and Security (Appendix F 130 Possible Points)

The AGO must be given sufficient information in order to understand the measures undertaken by Vendor to protect the security and integrity of Vendor web-based services, the maintenance of any hard copy or ESI records given to the Vendor, the Vendors networks, and physical site, and to access whether any a conflict exists.

Vendors shall review and complete Appendix F, Vendor Facilities, Equipment and Security. Vendor is asked to describe security protections and procedures, audit procedures, as applied to both network (internal and internet, web-based and image, hardware and software) and company security (i.e. physical site and employees), and to describe its disaster recovery abilities.

6 Evaluation Process

6.1Overview

The evaluation process is designed to award a Contract to the Vendor with the best combination of Vendor management qualifications, technical proposal, price, and ability to meet AGO requirements specified in the RFP. This process is not designed to award a Contract merely or solely on the basis of the lowest price quotations.

6.2Phase 1 - Administrative Screening

Responses will be reviewed initially by the RFP Coordinator and or designee(s) to determine, on a pass/fail basis, whether each Response meets all the requirements set forth in RFP paragraphs 3.6, 3.8, 3.9 and 5, including all subsections thereof. Any Response that fails to meet the requirements set forth in these sections will be deemed non-responsive and will not be further evaluated. The Evaluation Team will evaluate only those Responses that have passed this administrative screening process.

6.3Phase 2 - Evaluation Team(s)

The AGO evaluation of Responses that pass the administrative screening process will be conducted by an Evaluation Team comprised of AGO employees. The Evaluation Team will score, for each Vendor Response: Appendix B, Settlement Notice and Claims Administration; Appendix C, Proposed Settlement Notice and Claims Administration Pricing Tables; Appendix D, Client References,; and Appendix F (Vendor Facilities, Equipment and Security). See paragraph 7 of this RFP, describing the scoring process.

All requirements in this RFP will be evaluated and scored by the Evaluation Team based on the sufficiency and adequacy of the Response, and scored items will use the standards and table set forth in paragraph 7.1, unless otherwise specifically modified in this RFP. If a template is provided with this RFP for any of the subpart paragraphs, the Vendor is required to use the template provided, except as allowed by paragraph 3.9.6.4 (Proposed Settlement Notice and Claims Administration Pricing Table, Appendix C to this RFP).

Each separate line item set forth in Appendices D (Client References) and F (Vendor Facilities, Equipment and Security) must receive an average score of at least 3, independent of any other score provided in the evaluation of the Vendors Response. If any one of the listed subparts/line items receives an average score of lower than 3, the Vendor will be eliminated from further consideration.

7 Evaluation And Scoring

Only Responses that pass the administrative screening will be further evaluated.

7.1Overview

Throughout this RFP, the RFP requirements generating a point score have been identified. Each mandatory requirement and each RFP requirement that the Vendor must independently pass have also been identified. The RFP requirements requiring evaluation based on a point scale 0-5 as described in paragraph 5-2, 7-2, 7.3, 7.4 and 7.5, including all subparagraphs, have been identified. The Vendors score on each of the requirements will be evaluated to determine whether the vendor meets the minimum requirements.

The table below identifies the evaluation scoring scale of 0 to 5 that will be used for sections that are scored.

0

No Response

No Explaination or Narrative Response Provided

1

Unsatisfactory

Response indicates the Vendors ability is highly suspect and suggests the Vendor will provide unfavorable service.

2

Below Average

Response indicates the Vendors ability is below average to that which is average or expected as the norm.

3

Average

Response indicates the Vendors ability meets minimum requirements.

4

Above Average

Response indicates the Vendors ability is better than that which is average or expected as the norm.

5

Exceptional

Response indicates the Vendors ability is clearly superior to that which is average or expected as the norm.

Sum of Scores = Vendors Avg. Score

Number of Evaluators

Each line item set forth in Appendices D (Client References) and F (Vendor Facilities, Equipment and Security) must receive an average score of at least 3, independent of any other score provided in the evaluation of the Vendors Response. If any one of the listed subparts/line items receives an average score of lower than 3, the Vendor will be eliminated from further consideration.

7.2Settlement Notice and Claims (Appendix B)

Evaluation points will be assigned based on the number of checked items and related narrative in Appendix B of the Response. Each of the twenty-four (24) items in Appendix B is worth up to five (5) points for a total of 120 possible points. Vendor must be able to provide 100 percent of the 24 items listed in Appendix B.

Sum of Vendor Requirements Scores = Vendors Avg. Score

Number of Evaluators

7.3Settlement notice and claims Administration Pricing Table(Appendix C)

Evaluation points will be assigned based on the number of items for which a price is quoted, of the items listed. Additional items may be added and quoted by the Vendor to ensure a complete response, but additional evaluation points will not be awarded for line items added by the bidder. Appendix C must contain a price or indicate that the item is included in one of the other items if there is no charge. The bid provided by the Vendor will receive up to fifty (50) points depending on the extent it provides shows detailed pricing for the activities listed in Appendix B.

Price is a factor in Vendor selection, but not the determining factor. Responses will be scored on all criteria forth in this RFP; the ASV will have the highest score and demonstrate the greatest result of which will lead to the ASV, who will have the best qualifications, references, and abilities.

7.4Client References (Appendix D)

Evaluation points will be assigned based upon the feedback to each of the ten (10) questions asked of client references, with each of the ten questions being worth up to five (5) points for a total possible score of 50 per reference. Total possible score, given three distinct references, is 150.

Sum of Vendor Requirements Scores = Vendors Avg. Score

Number of Evaluators

7.5Vendor Facilities, Equipment, and Security (Appendix F)

The AGO must be given sufficient information in order to understand the measures undertaken by Vendor to protect the security and integrity of Vendor web-based services, the maintenance of any hard copy or ESI records given to the Vendor, the Vendors networks, and physical site, and to ensure the absence of conflicts.

Vendors shall review and complete Appendix F, Vendor Facilities, Equipment and Security. Vendor is asked to describe security protections and procedures, audit procedures, as applied to both network (internal and internet, web-based and image, hardware and software) and company security (i.e. physical site and employees), to describe its disaster recovery abilities, and its procedures for identifying and addressing conflicts.

Appendix F contains 26 separate questions (including the subquestions), each of which will be scored, for a maximum possible score of 130.

Sum of Scores = Vendors Avg. Score

Number of Evaluators

7.6Vendor Facilities, Equipment, and Security (Appendix F)

Vendor shall identify an Account Manager who will provide oversight of Vendor Contract activities, and who will serve as principal point of contact concerning Vendors performance under any Contract resulting from this RFP. Scoring will be based upon the Evaluation Teams assessment of the experience and skills of the selected Account Manager.

7.7Scoring summary

The following chart summarizes the possible points available:

Class Action Notice Administrator Sections (Appendix B) Class Action Notice Administrator Pricing Table (Appendix C)Client References (Appendix D)

Vendor Facilities, Equipment, and Security (Appendix F)

Identification of Account Manager (Appendix H)

Total Possible Points

Points Possible

120

50

150

130

5

455

7.8Vendor Total Score & Selection of Apparently Successful Vendor (ASV)

The Vendor who meets all mandatory requirements identified in this RFP, who has the highest total score, and whose submittal demonstrates Vendor responsibility and the ability to best meet AGO needs, will be selected as the ASV.

RFP K4983: Settlement Notice and Claims Administrator11 | Page